PT.

ORIENTAL ELECTRONICS INDONESIA QMR-QSP-03-F06-00

EXTERNAL PROVIDER AUDIT CHECKLIST

Date of audit 14/11/2017 (Tue) Audit number

Vendor Auditor

Address Type of audit

Auditee Audit result C

Responsible contact
Total score % 75.41
person
Existing Feedback action
certifications plan until

Employees Feedback to

Evaluation Grading
> 85% A Required Action Plan for NCR & Observations
76% ~ 84% B Required Action Plan for NCR & Observations
51% ~ 75% C To re-audit External Provider within 12 months period
< 50% D External Provider required to submit improvement plan and re-audit to be done within 6 months

Audit Items Weighted Score A

A Quality Management System 6.3 L B
10.0
B Management Responsibility 9.4
C Resource Management & Training 10.0 K C
D Production Realization Plan 6.0
5.0
E Customer Complaint Handling 5.0
F Raw Material Receiving & Storage. 7.1 J 0.0 D
G Quality control (In-coming, In-Process & Final Inspection) 4.5
H Calibration 0.0
I Identification & Traceability 5.0 I E
J Control of Non-conforming Product 7.5
K Manufacturing Monitoring & Measurements & Maintenance 6.5 H F
L Finished Goods Storage Control 8.1 G

Comments / Summary :
The result of the audit evaluation show a classification on level C. We trust that Abrasive Engineering Sdn Bhd able to produce our Bolzen and
Haken. Abrasive would be able to improve if the documented processes are pragmatically being implemented (and the written processes are
being lived). Upon receipt of the action plan we are able to judge this accordingly.

The correction action was discussed on the day of the audit and will subsequently be made available as a file. The audited organisation has been
instructed to define sustainable measures for the rectification of the detected weak points, to implement such measures promptly in the operational
practice and to communicate this to the auditor by the defined deadline.
We wish to point out that the processes could only be tested on a random basis in this audit. Additional weak points and/ or potential for
improvement could still exist. It is the duty of the audited divisions to extend the testing and necessary action to similar relevant topics.
In-progress
Yes

Attach certificate
No

1 ISO 9001 / ✘ Yes No

Certification

2 IAFT 16949 / Yes No

ASAN S EKO I
3 ISO 14000 / Yes No
Certification
4 RoHS Compliance / Yes No Prepared by QMR Review by Manager
5 Others : / Yes No Date : Date :

Implementation
Findings Corrective action Owner
until
A-3 System established but not fully implemented.
There are no drawing and others documents
distribution to related person or production
personel.

A-4 System established but not fully implemented.

Drawing no proper format and numbering. No
Master List for drawing control. Master List
only implement on QM and procedure.

A-6 There are no any supporting documents (data

and graph, etc.) to monitor the Quality
Objectives.

A-8 There are no standard format or form of

Document Distribution List. To create a
Document Distribution List and use it. For
document control purpose.

B-8 System established but not fully implemented.

No evidence and documents proof that have
any continuous improvement for company and
workers.

D-4 No related documents support. Etc : Rework

or Sorting record

D-5 No contingency plan and others related

documents support. Etc : Incident and Injuries
Occur, Fire Incident.

E-1 System established but not fully implemented.

No supporting documents to proof. Have
complaint but no fill-up the form no records.

E-2 No customer complaint and no evidence.

E-3 Verbally inform only. No evidence show.

F-2 System established but not implemented.

Only blank form attached.

F-4 There are no system to FIFO control.

F-6 Incoming area was messy. Needs to re-
arrange properly. Outgoing area was clean
and clear.

G-2 No system implemented. No IPQC checking

during in-process.

G-3 Have checking but no records.

G-4 Current product mostly check by using visual.

No equipments are using.

G-5 Current product mostly check by using visual.

No equipments are using.

G-9 Have training but no proper record.

G-10 If scrap, just return to customer. No proper

record.

H-1 Caliper, roughness tester never calibrate.

Mostly checking by visual only.

H-2 No equipment master list no calibration and

verification report.

H-3 No authorize person in-charge.

I-2 Have testing but no record.

I-3 Have testing but no record.

J-1 System established but no records proof.

J-4 System established but no records proof.

K-8 Have machinery but no Machinery List. No

documents no records.

K-11 No machine maintenance schedule. No

records show.

K-12 No tool life monitoring action. No supporting

document show.

K-13 No CP/CPK records and parts investigate

action.

K-15 No committee, no organization chart for 5S

team. Overall factory image was messy.

L-1 No minimum stock level control for material.

High risk production will stop if material finish
and no replace new order.

L-4 No FIFO system at all.

 PT.ORIENTAL ELECTRONICS INDONESIA OEI.Q.F.WM 1.1

EXTERNAL PROVIDER AUDIT CHECKLIST

Date of audit 14/11/2017 (Tue) Audit number

Vendor Auditor

Address Type of audit

Auditee Audit result C

Responsible contact
Total score % 75.41
person
Existing Feedback action
certifications plan until

Employees Feedback to

Evaluation Grading
> 85% A Required Action Plan for NCR & Observations
76% ~ 84% B Required Action Plan for NCR & Observations
51% ~ 75% C To re-audit External Provider within 12 months period
< 50% D External Provider required to submit improvement plan and re-audit to be done within 6 months

Audit Items Weighted Score A

A Quality Management System 6.3 L B
10.0
B Management Responsibility 9.4
C Resource Management & Training 10.0 K C
D Production Realization Plan 6.0
5.0
E Customer Complaint Handling 5.0
F Raw Material Receiving & Storage. 7.1 J 0.0 D
G Quality control (In-coming, In-Process & Final Inspection) 4.5
H Calibration 0.0
I Identification & Traceability 5.0 I E
J Control of Non-conforming Product 7.5
K Manufacturing Monitoring & Measurements & Maintenance 6.5 H F
L Finished Goods Storage Control 8.1 G

Comments / Summary :
In-progress
Yes

Attach certificate
No

1 ISO 9001 / ✘ Yes No

Certification

2 IAFT 16949 / Yes No

ASAN S EKO I
3 ISO 14000 / Yes No
Certification
4 RoHS Compliance / Yes No Prepared by QMR Review by Manager
5 Others : / Yes No Date : Date :

Implementation
Findings Corrective action Owner
until
A-3 System established but not fully implemented.
There are no drawing and others documents
distribution to related person or production
personel.

A-4 System established but not fully implemented.

Drawing no proper format and numbering. No
Master List for drawing control. Master List
only implement on QM and procedure.

A-6 There are no any supporting documents (data

and graph, etc.) to monitor the Quality
Objectives.

A-8 There are no standard format or form of

Document Distribution List. To create a
Document Distribution List and use it. For
document control purpose.

B-8 System established but not fully implemented.

No evidence and documents proof that have
any continuous improvement for company and
workers.

D-4 No related documents support. Etc : Rework

or Sorting record

D-5 No contingency plan and others related

documents support. Etc : Incident and Injuries
Occur, Fire Incident.

E-1 System established but not fully implemented.

No supporting documents to proof. Have
complaint but no fill-up the form no records.

E-2 No customer complaint and no evidence.

E-3 Verbally inform only. No evidence show.

F-2 System established but not implemented.

Only blank form attached.

F-4 There are no system to FIFO control.

F-6 Incoming area was messy. Needs to re-
arrange properly. Outgoing area was clean
and clear.

G-2 No system implemented. No IPQC checking

during in-process.

G-3 Have checking but no records.

G-4 Current product mostly check by using visual.

No equipments are using.

G-5 Current product mostly check by using visual.

No equipments are using.

G-9 Have training but no proper record.

G-10 If scrap, just return to customer. No proper

record.

H-1 Caliper, roughness tester never calibrate.

Mostly checking by visual only.

H-2 No equipment master list no calibration and

verification report.

H-3 No authorize person in-charge.

I-2 Have testing but no record.

I-3 Have testing but no record.

J-1 System established but no records proof.

J-4 System established but no records proof.

K-8 Have machinery but no Machinery List. No

documents no records.

K-11 No machine maintenance schedule. No

records show.

K-12 No tool life monitoring action. No supporting

document show.

K-13 No CP/CPK records and parts investigate

action.

K-15 No committee, no organization chart for 5S

team. Overall factory image was messy.

L-1 No minimum stock level control for material.

High risk production will stop if material finish
and no replace new order.

L-4 No FIFO system at all.


Title
A: Quality Management System
B. Management Responsibility
BILLION FORTUNE SDN BHD (287931-K)
AUDIT CHECKSHEET
No Process / procedure
1 Is Quality Manual establish and clearly
defined? Attach either one procedure,
Customer Complaint, etc.
2 Does Quality Policy and Quality Objectives
establish? Please attach.
3 How does documents being control and
distribute? Internal and external documents?
(e.g. internal form / control plan / work
instruction / customer drawings etc..) Attach
the Distribution List
4 Do you maintain the latest version of
documents (drawings / control plan / process
flow)? Have the Master List up-to-date?
Please attach.
5 Is there any retention time for the control
documents? What is the retention period? Any
guidelines for dispose the records? Show the
guidelines / procedure.
6 How was the Quality Objectives monitoring?
Any document / analysis to support those
Quality Objectives? KPI? Please attach.
7 How long will the internal meeting / production
meeting be held? Show the Meeting Minutes
record.
8 Are the Document Distribution List contents
information of document title, document
number, revision, received by, returned by?
Attach the Document Distribution List.
1 Tunjukan catatan rapat Tinjauan Manajemen
terbaru. Apakah hasil audit,
keluhan/tanggapan pelanggan, sasaran mutu,
status tindakan perbaikan dan pencegahan,
tindak lanjut dari Tinjauan Manajemen
sebelumnya, rekomendasi untuk perbaikan
berkelanjutan telah ditinjau dalam Rapat
Tinjauan Manajemen.
2 How often, by whom and according to which
specifications are internal audits carried out?
Lamp
Judgement Weighted
Findings
0 1 2 score
2 Have procedure. Refer to Non-conformity and
Corrective Action Procedure, Doc. No. : QSP
102
2 Refer to Quality Policy, Doc. No. :
1 System established but not fully implemented.
There are no drawing and others documents
distribution to related person or production
personnel.
1 System established but not fully implemented.
Drawing no proper format and numbering. No
Master List for drawing control. Master List
only implement on QM and procedure.
2 Related records and retention period and
6.3
indicate on Control of Quality Record
procedure, Doc. No. : QSP 5
0 There are no any supporting documents (data
and graph, etc.) to monitor the Quality
Objectives.
2 Meeting hold when needed. The person who
hold the meeting will doing summary and
email to their staff.
0 There are no standard format or form of
Document Distribution List. To create a
Document Distribution List and use it. For
document control purpose.
2 Have. Refer to Management Review Minutes
of Meeting attached. Which conducted on
26th July 2023
2 Internal Audit conduct once a year. (name
auditor). Audit carried out according to
ISO9001 standard and related documents.
Page 9 of 24
B. Management Responsibili
BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
3 Is there any internal audit being conducted? 2 Yes. Refer to Audit Summary Report. Dated :
Attach the audit report. 26/07/2022

4 Is there company organization chart 2 Refer to Organization Chart and

available? Are the responsibility and authority Responsibilities & Authority attached.
clearly defined? Please show./Apakah
tersedia bagan organisasi perusahaan? 9.4

5 How does the customer satisfaction being 2 Refer to Customer Satisfaction Survey
monitored? Attach the satisfaction reply your attached. Which survey by (PT.. dated :
from customer. 22/11/2023
B. Management Responsibility

6 Do you implement corrective actions for the 2 Refer to Non-conformance Report (Internal
matter directed by the audit? Evidence? Audit), dated : 26/07/2022

7 Attach the Quality Risk Assessment Register. 2 Refer to Risk & Opportunities attached. Doc.
No. : ..

8 How do you promote continual improvement? 1 System established but not fully implemented.
Example : Quality Objectives. No evidence and documents proof that have
any continuous improvement for company and
workers.

1 Is the supplier reliability measured and 2 Refer to Vendor Evaluation, company : ....,
evaluated? Audit conducted? Evidence? dated : 17-Nov-2022

2 Does the training include contract or agency 2 Yes. Training by internal trainer. Refer to
personnel? Evidence? attachment.
C. Resource Management & Training

3 Does the organization determine the 2 Yes. Refer to attachment.

necessary competence for personnel
performing work? Employee evaluation
conducted? Attach evaluation record. 10.0

4 Does the organization have maintain 2 Yes. Refer to Training Plan attached. Year :
appropriate records of education, training and 2022 ~ 2023
skills? Training plan for the employees?
Attach training plan.

5 Are employees regularly informed and trained 2 Have. Train by Work Instruction. Doc. No. :
about environmental protection and on job …..
training? Show the Training record and
Training material / handbook.

Page 10 of 24

Title
D. Product realization plan
D. Product realization plan
E. Customer Complaint Handling
F. Raw Material Receiving & Storage.
BILLION FORTUNE SDN BHD (287931-K)
AUDIT CHECKSHEET
No Process / procedure
1 Does the organization have detailed capacity
planning? (e.g. product planning schedule).
Evidence?
2 When changing process, any documented
record for the changes? Example : Control
Plan / Work Instruction? Please show.
3 Is the process parameter set according to the
process specification? Show the WI / control
plan or related documents.
4 How do you handling NC / rejected parts?
Show the related documents.
5 Is there any contingency plan available in the
event of an emergency such as utility
interruptions, labour shortage, key equipment
failure and field return? Attach the
contingency plan.
1 How do you handling customer complaint /
feedback? Any CAR raise and evidence that
had monitoring and closed?
2 Are all customer complaint recorded? Show
the related documents.
3 How do you communicate the changes of the
order to customers and relevant dept?
1 Is there any recording system establish for
raw material receiving? Incoming
checksheet? Any evidence?
2 What if nonconforming material is found, how
is it managed?
3 Is there any material certificate, testing data
MSDS retained for confirmation when
requested by customer? Evidence?
Lamp
Judgement Weighted
Findings
0 1 2 score
2 According to customer requirement. Based on
customer schedule.
2 Yes. Refer to Work Instruction. Doc. No. :
BF/TI/1702Rev0. There are no any changes
at the moment.
2 Yes. Refer to Work Instruction. Doc. No. : …
6.0
0 No related documents support. Etc : Rework
or Sorting record
0 No contingency plan and others related
documents support. Etc : Incident and Injuries
Occur, Fire Incident.
1 System established but not fully implemented.
No supporting documents to proof. Have
complaint but no fill-up the form no records.
1 No customer complaint and no evidence.
5.0
1 Verbally inform only. No evidence show.
2 Yes. By using Stock Re-position Form.
1 System established but not implemented.
Only blank form attached.
2 Have. Refer to attachment.
7.1
Page 11 of 24
 BILLION FORTUNE SDN BHD (287931-K) Lamp
F. Raw Material Receiving & Storage.
AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
4 How well is the raw material segregation and 0 There are no system to FIFO control.
identified by part no and FIFO control.
Evidence?
7.1

5 Is there any procedure establish for raw 2 Refer to Control of Material procedure, Doc.
material issuing to production? Show related No. : ….... and using Goods Release Note to
documents. control.

6 Photo the Incoming area, In-process area, 1 Incoming area was messy. Needs to re-
and Finished goods area. arrange properly. Outgoing area was clean
and clear.

7 Do you carry out stock take? Attach the latest 2 Have. Clearly show items, material size, book
stock take. balance qty, actual on hand qty and variance.

1 Is there any incoming inspection for the raw 2 Yes. By using Stock Re-position Form.
material received (Check sheet and
Inspection Standard), to ensure the correct
material received?
Is the inspection being carried out
according to procedure required?

2 Is the 1st piece, middle piece and last piece, 0 No system implemented. No IPQC checking
inspection being practiced during production? during in-process.
Show the inspection checksheet.

3 Is there any part confirmation after machine 0 Have checking but no records.
set-up and approval before mass-production?
Show the evidence or any records.

4 Are the equipment used for measurement 0 Current product mostly check by using visual.
calibrated? No equipments are using.
G. Quality control (In-coming, In-Process & Final Inspection)

5 How do you control if any jig, mould, or 0 Current product mostly check by using visual.
template used for different product model? No equipments are using.

6 Is there any sampling plan used and being 2 Yes. Refer to attachment.
followed? Attach it.
4.5

7 Does the QC personnel understand the 2 Yes.

sampling plan? Show training record / briefing
record.

Page 12 of 24
G. Quality control (In-coming, In-
4.5

BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
8 Are all non-conforming products segregated 2 Yes. ID have attach at the lot
and physically identified to prevent their
unintended use ?

9 Are the QC inspectors well trained to do 1 Have training but no proper record.
inspection? Evidence?

10 How do you manage the nonconforming 1 If scrap, just return to customer. No proper
products, are they clearly identified, record.
segregated, disposed, and recorded? Show
the disposed or scrap record.

11 Apakah tungku/oven Anda melakukan 0 No requirement. No oven.

verifikasi suhu? Verifikasi badan internal atau
eksternal? Kapan? Lampirkan data.

1 Is the checking equipment / jig proper 0 Caliper,Hight gauge never calibrate. Mostly
controlled? ID / label / rack? Attach jigging checking by visual only.
area.

2 Are all the equipment used for inspection 0 No equipment master list no calibration and
H. Calibration

being calibrated? Equipment Master list verification report.

available? Attach the calibration report.
0.0

3 Is the any personnel to authorize the 0 No authorize person in-charge.

calibration report?

1 Is there any lot traceability system 2 Yes. Trace by using D/O number.
established? Does the traceability originate
with raw material? Does the lot control reflects
the last process? Show evidence.

2 Is the material identifications, traceability and 0 Have testing but no record.

I. Identification & Traceability

test status maintained and recorded at all

production stages?

3 Are the tests documented and the 0 Have testing but no record.
5.0
corresponding records archived?

4 How was it ensures that all employees are 2 Packing standard follow Incoming Delivery
familiar with the packaging specifications? WI Order packing details.
or versions in different languages? Show it.

Page 13 of 24

Title
J. Control of Non-conforming Product
cturing Monitoring & Measurements & Maintenance
BILLION FORTUNE SDN BHD (287931-K) Lamp
AUDIT CHECKSHEET
Judgement Weighted
No Process / procedure Findings
0 1 2 score
1 Is there any system to determine the 1 System established but no records proof.
disposition of rejected material? Does this
include rework process?
2 Who is authorize to do the disposition? 2 Sales and Production Manager approved.
3 Does the organisation ensure that product 2 Identified by using Work Order. Work Order
7.5
which does not conform to requirements is will place above the parts until delivery stage.
identified and controlled to prevent its
unintended use or delivery?
4 Is there any system established to evaluate 1 System established but no records proof.
returned parts from customer?
1 Is there any Process Flow Chart or Control 2 Have. Documents for eyes only no attached.
Plan for each individual item?
2 Is each process clearly identified and followed 2 Have. Documents for eyes only no attached.
according to the Process Flow Chart or
Control Plan?
3 Is the Process Flow Chart or Control Plan 2 Have. Approved Sales Manager and above.
checked and approved by authorized
persons?
4 Are the machine parameter setting available 2 Yes. Change and setting by Leader.
for each parts? Who is authorized to change
the parameter settings?
5 Are defined and separated containers 2 Yes. Rework parts - Yellow. OK parts - Green.
available for goods, rework and NG parts? Rejected parts - Red bin.
6 Are Inspection Instructions available for 2 Yes.
operators at each production stations? Is
there any limit samples at each stations? Are
they being followed?
7 For appearance items, does the inspection 2 Yes. Beside machine.
area have appropriate resources in place?
(e.g. lighting)
Page 14 of 24
K. Manufacturing Monitoring & Measurements & Maintenanc
BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
8 Show the list of Machinery. (e.g. machine 1 Have machinery but no Machinery List. No
number, machine description, machine model, documents no records.
machine maker, year of purchase)

9 Is there any Work Instruction / S.O.P for 2 Have. Refer to Work Instruction.
manufacturing process, machine set-up &
shut down ?
6.5

10 Who is authorized to stop the production? Is it 2 Production and Manager authorize to stop the
stated in the Job Manual / Job Description? production. Stated at Job Description.

11 Is the machine maintenance schedule and 1 No machine maintenance schedule. No

checklist available? Show it. records show.

12 Is the tool life being monitored? Show the 0 No tool life monitoring action. No supporting
Tool life Record. document show.

13 Is there any long term capability being 0 No CP/CPK records and parts investigate
calculated? (i.e. SPC ) action.

14 Any compliance of environmental requirement 0 No. Only have ISO9001. current status
such as ISO14001? Attach the certificate. ISO9001:2008. the next audit on Dec'17.
K. Manufacturing Monitoring & Measurements & Maintenance

15 Is there 5S in practise ? 5S board or 5S 0 No committee, no organization chart for 5S

committee? Show the Organization Chart. team. Overall factory image was messy.

16 Is there any safety concerned within the 2 All the operator have wearing safety shoe.
organization? Such as Safety Rules,
applicable of PPE, safe handling of chemical

17 Any compliance obligations applicable? Such 0 Not applicable. No product related with
as RoHs compliance, Environmental quality chemical.
act or relevant obligations

1 Is there any system established for 'Stock 1 No minimum stock level control for material.
Level Control'? High risk production will stop if material finish
and no replace new order.

Page 15 of 24
 BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
2 Does packaging and material handling protect 2 Yes. By using pallet stretch film and wrapping.
parts from damage and contamination?

3 Is there any Out-going inspection data 2 Yes. Refer to Outgoing Self Inspection Sheet.
attached to the delivery of finished goods?
How is the controlling method?
L. Finished Goods Storage Control

4 Is the finished goods issuance based on the 0 No FIFO system at all.

manufacturing date and FIFO system?

5 Is there any Packing Standard to be followed 2 Yes. Follow WI.

8.1
for every individual item?

6 Does the storage layout provides clear 2 Yes. Incoming area very messy.
identification and segregation to prevent
mixture or wrong part being issue?

7 Is there any identification label used for each 2 Yes. Clearly show item description, qty,
material of shipment such as date of packing details, lot no., machine type and
Manufacture, Part No, Part Name, Quantity, media.
Lot card number and QC approval?

8 Can this label be used to trace the finished 2 Yes. Trace by using D/O number and lot card
goods back to its initial process? number.

TOTAL SCORE % 75.4

Judgement definition :
0 - System does not exist or implemented. (Major)
1 - System established but not implemented or minor weakness observed. (Minor / Observation)
2 - System is established and well implemented.

Page 16 of 24
 BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement
Title No Process / procedure
0 1
1 Is Quality Manual establish and clearly
defined? Attach either one procedure,
Customer Complaint, etc./Apakah Manual
Mutu ditetapkan dan didefinisikan dengan
jelas? Lampirkan salah satu prosedur,
Pengaduan Pelanggan, dll.
2 Does Quality Policy and Quality Objectives
establish? Please attach./Apakah Kebijakan
Mutu dan Sasaran Mutu ditetapkan? Harap
lampirkan.
Weighted
Findings
2 score
2 Have procedure. Refer to Non-conformity and
Corrective Action Procedure, Doc. No. : QSP
102
2 Refer to Quality Policy, Doc. No. : QM A52
and Quality Objectives, Doc. No. : QM A62

3 How does documents being control and 1 System established but not fully implemented.
distribute? Internal and external documents? There are no drawing and others documents
(e.g. internal form / control plan / work distribution to related person or production
instruction / customer drawings etc..) Attach personnel.
the Distribution List/Bagaimana dokumen
dikendalikan dan didistribusikan? Dokumen
internal dan eksternal? (misalnya formulir
4 Do you maintain
internal the latest
/ control plan version
/ instruksi of / gambar
kerja 1 System established but not fully implemented.
A: Quality Management System

documents (drawings
pelanggan dll.) / control
Lampirkan plan
Daftar / process
Distribusi.. Drawing no proper format and numbering. No
flow)? Have the Master List up-to-date? Master List for drawing control. Master List
Please attach. only implement on QM and procedure.

5 Is there any retention time for the control 2 Related records and retention period and
6.3
documents? What is the retention period? Any indicate on Control of Quality Record
guidelines for dispose the records? Show the procedure, Doc. No. : QSP 5
guidelines / procedure./Apakah ada waktu
retensi untuk dokumen kontrol? Apa itu
periode retensi? Adakah pedoman untuk
membuang catatan? Tunjukkan
6 How was the Quality Objectives monitoring?
pedoman/prosedur. 0 There are no any supporting documents (data
Any document / analysis to support those and graph, etc.) to monitor the Quality
Quality Objectives? KPI? Please attach. Objectives.

7 How long will the internal meeting / production
meeting be held? Show the Meeting Minutes
record./Berapa lama rapat internal / rapat
produksi diadakan? Menampilkan rekaman
Risalah Rapat.
2 Meeting hold when needed. The person who
hold the meeting will doing summary and
email to their staff.

8 Are the Document Distribution List contents 0 There are no standard format or form of
information of document title, document Document Distribution List. To create a
number, revision, received by, returned by? Document Distribution List and use it. For
Attach the Document Distribution List./Apakah document control purpose.
dalam Daftar Distribusi Dokumen informasi isi
judul dokumen, nomor dokumen, revisi,
diterima oleh, dikembalikan oleh? Lampirkan
1 Show
Daftar the latest Management
Distribusi Dokumen. Review meeting 2 Have. Refer to Management Review Minutes
record. Does audit result, customer of Meeting attached. Which conducted on
complaint / feedback, quality objectives, 23th Dec 2016.
status of corrective and preventive action,
follow-up actions from previous Management
Review, recommendations for continual
improvement had reviewed during the
Management Review Meeting./Menampilkan
B. Management Responsibility

catatan rapat Tinjauan Manajemen terbaru.

Apakah hasil audit, keluhan/tanggapan
pelanggan, sasaran mutu, status tindakan
perbaikan dan pencegahan, tindak lanjut dari
Tinjauan Manajemen sebelumnya,
rekomendasi untuk perbaikan berkelanjutan
2 How often, by whom and according to which 2 Internal Audit conduct once a year. By Mr
telah ditinjau dalam Rapat Tinjauan
specifications are internal audits carried Leong Kok Toong (Team Singapore). Audit
Manajemen.
out?/Seberapa sering, oleh siapa dan carried out according to ISO9001 standard
menurut spesifikasi apa audit internal and related documents.
dilakukan?

Page 17 of 24
B. Management Responsibili
BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
3 Is there any internal audit being conducted? 2 Yes. Refer to Audit Summary Report. Dated :
Attach the audit report./Apakah ada audit 8/12/16
internal yang dilakukan? Lampirkan laporan
audit.

4 Is there company organization chart 2 Refer to Organization Chart and

available? Are the responsibility and authority Responsibilities & Authority attached.
clearly defined? Please show./Apakah
tersedia bagan organisasi perusahaan? 9.4
Apakah tanggung jawab dan wewenang
didefinisikan dengan jelas? Tolong tunjukkan.
5 How does the customer satisfaction being 2 Refer to Customer Satisfaction Survey
monitored? Attach the satisfaction reply your attached. Which survey by Dynacast (Melaka)
from customer./Bagaimana kepuasan Sdn Bhd, dated : 22/9/16
pelanggan dipantau? Lampirkan kepuasan
membalas Anda dari pelanggan.
B. Management Responsibility

6 Do you implement corrective actions for the 2 Refer to Non-conformance Report (Internal
matter directed by the audit? Audit), dated : 8/12/16
Evidence?/Apakah Anda menerapkan
tindakan korektif untuk hal yang diarahkan
oleh audit? Bukti?

7 Attach the Quality Risk Assessment 2 Refer to Risk & Opportunities attached. Doc.
Register./Lampirkan Daftar Penilaian Risiko No. : QM A61
Kualitas.

8 How do you promote continual improvement? 1 System established but not fully implemented.
Example : Quality Objectives./Bagaimana No evidence and documents proof that have
Anda mempromosikan perbaikan any continuous improvement for company and
berkelanjutan? Contoh : Sasaran Mutu. workers.

1 Is the supplier reliability measured and 2 Refer to Vendor Evaluation, company : SIAM
evaluated? Audit conducted? IKK CO., LTD., dated : 17-Nov-16
Evidence?/Apakah keandalan pemasok
diukur dan dievaluasi? Audit dilakukan?
Bukti?

2 Does the training include contract or agency 2 Yes. Training by internal trainer. Refer to
personnel? Evidence?/Apakah pelatihan attachment.
mencakup personel kontrak atau agen?
C. Resource Management & Training

Bukti?

3 Does the organization determine the 2 Yes. Refer to attachment.

necessary competence for personnel
performing work? Employee evaluation
conducted? Attach evaluation record./Apakah 10.0
organisasi menentukan kompetensi yang
diperlukan untuk personel yang melakukan
pekerjaan? Evaluasi karyawan dilakukan?
4 Does the organization
Lampirkan have maintain
catatan evaluasi. 2 Yes. Refer to Training Plan attached. Year :
appropriate records of education, training and 2016 ~ 2017
skills? Training plan for the employees?
Attach training plan.

5 Are employees regularly informed and trained 2 Have. Train by Work Instruction. Doc. No. :
about environmental protection and on job BF/TI/1702Rev0
training? Show the Training record and
Training material / handbook.

Page 18 of 24

Title
D. Product realization plan
D. Product realization plan
E. Customer Complaint Handling
F. Raw Material Receiving & Storage.
BILLION FORTUNE SDN BHD (287931-K)
AUDIT CHECKSHEET
No Process / procedure
1 Does the organization have detailed capacity
planning? (e.g. product planning schedule).
Evidence?
2 When changing process, any documented
record for the changes? Example : Control
Plan / Work Instruction? Please show.
3 Is the process parameter set according to the
process specification? Show the WI / control
plan or related documents.
4 How do you handling NC / rejected parts?
Show the related documents.
5 Is there any contingency plan available in the
event of an emergency such as utility
interruptions, labour shortage, key equipment
failure and field return? Attach the
contingency plan.
1 How do you handling customer complaint /
feedback? Any CAR raise and evidence that
had monitoring and closed?
2 Are all customer complaint recorded? Show
the related documents.
3 How do you communicate the changes of the
order to customers and relevant dept?
1 Is there any recording system establish for
raw material receiving? Incoming
checksheet? Any evidence?
2 What if nonconforming material is found, how
is it managed?
3 Is there any material certificate, testing data
MSDS retained for confirmation when
requested by customer? Evidence?
Lamp
Judgement Weighted
Findings
0 1 2 score
2 According to customer requirement. Based on
customer schedule.
2 Yes. Refer to Work Instruction. Doc. No. :
BF/TI/1702Rev0. There are no any changes
at the moment.
2 Yes. Refer to Work Instruction. Doc. No. :
BF/TI/1702Rev0.
6.0
0 No related documents support. Etc : Rework
or Sorting record
0 No contingency plan and others related
documents support. Etc : Incident and Injuries
Occur, Fire Incident.
1 System established but not fully implemented.
No supporting documents to proof. Have
complaint but no fill-up the form no records.
1 No customer complaint and no evidence.
5.0
1 Verbally inform only. No evidence show.
2 Yes. By using Stock Re-position Form.
1 System established but not implemented.
Only blank form attached.
2 Have. Refer to attachment.
7.1
Page 19 of 24
 BILLION FORTUNE SDN BHD (287931-K) Lamp
F. Raw Material Receiving & Storage.
AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
4 How well is the raw material segregation and 0 There are no system to FIFO control.
identified by part no and FIFO control.
Evidence?
7.1

5 Is there any procedure establish for raw 2 Refer to Control of Material procedure, Doc.
material issuing to production? Show related No. : QSP 10. and using Goods Release Note
documents. to control.

6 Photo the Incoming area, In-process area, 1 Incoming area was messy. Needs to re-
and Finished goods area. arrange properly. Outgoing area was clean
and clear.

7 Do you carry out stock take? Attach the latest 2 Have. Clearly show items, material size, book
stock take. balance qty, actual on hand qty and variance.

1 Is there any incoming inspection for the raw 2 Yes. By using Stock Re-position Form.
material received (Check sheet and
Inspection Standard), to ensure the correct
material received?
Is the inspection being carried out
according to procedure required?

2 Is the 1st piece, middle piece and last piece, 0 No system implemented. No IPQC checking
inspection being practiced during production? during in-process.
Show the inspection checksheet.

3 Is there any part confirmation after machine 0 Have checking but no records.
set-up and approval before mass-production?
Show the evidence or any records.

4 Are the equipment used for measurement 0 Current product mostly check by using visual.
calibrated? No equipments are using.
G. Quality control (In-coming, In-Process & Final Inspection)

5 How do you control if any jig, mould, or 0 Current product mostly check by using visual.
template used for different product model? No equipments are using.

6 Is there any sampling plan used and being 2 Yes. Refer to attachment.
followed? Attach it.
4.5

7 Does the QC personnel understand the 2 Yes.

sampling plan? Show training record / briefing
record.

Page 20 of 24
G. Quality control (In-coming, In-
4.5

BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
8 Are all non-conforming products segregated 2 Yes. ID have attach at the lot
and physically identified to prevent their
unintended use ?

9 Are the QC inspectors well trained to do 1 Have training but no proper record.
inspection? Evidence?

10 How do you manage the nonconforming 1 If scrap, just return to customer. No proper
products, are they clearly identified, record.
segregated, disposed, and recorded? Show
the disposed or scrap record.

11 Apakah tungku/oven Anda melakukan 0 No requirement. No oven.

pemeriksaan sembilan titik atau verifikasi
suhu? Verifikasi badan internal atau
eksternal? Kapan? Lampirkan data.

1 Is the checking equipment / jig proper 0 Caliper, roughness tester never calibrate.
controlled? ID / label / rack? Attach jigging Mostly checking by visual only.
area.

2 Apakah semua peralatan yang digunakan 0 No equipment master list no calibration and
H. Calibration

untuk pemeriksaan telah dikalibrasi? Daftar verification report.

Master Peralatan tersedia? Lampirkan
laporan kalibrasi. 0.0

3 Is the any personnel to authorize the 0 No authorize person in-charge.

calibration report?

1 Is there any lot traceability system 2 Yes. Trace by using D/O number.
established? Does the traceability originate
with raw material? Does the lot control reflects
the last process? Show evidence.

2 Is the material identifications, traceability and 0 Have testing but no record.

I. Identification & Traceability

test status maintained and recorded at all

production stages?

3 Are the tests documented and the 0 Have testing but no record.
5.0
corresponding records archived?

4 How was it ensures that all employees are 2 Packing standard follow Incoming Delivery
familiar with the packaging specifications? WI Order packing details.
or versions in different languages? Show it.

Page 21 of 24

Title
J. Control of Non-conforming Product
cturing Monitoring & Measurements & Maintenance
BILLION FORTUNE SDN BHD (287931-K) Lamp
AUDIT CHECKSHEET
Judgement Weighted
No Process / procedure Findings
0 1 2 score
1 Is there any system to determine the 1 System established but no records proof.
disposition of rejected material? Does this
include rework process?
2 Who is authorize to do the disposition? 2 Sales and Production Manager approved.
3 Does the organisation ensure that product 2 Identified by using Work Order. Work Order
7.5
which does not conform to requirements is will place above the parts until delivery stage.
identified and controlled to prevent its
unintended use or delivery?
4 Is there any system established to evaluate 1 System established but no records proof.
returned parts from customer?
1 Is there any Process Flow Chart or Control 2 Have. Documents for eyes only no attached.
Plan for each individual item?
2 Is each process clearly identified and followed 2 Have. Documents for eyes only no attached.
according to the Process Flow Chart or
Control Plan?
3 Is the Process Flow Chart or Control Plan 2 Have. Approved Sales Manager and above.
checked and approved by authorized
persons?
4 Are the machine parameter setting available 2 Yes. Change and setting by Leader.
for each parts? Who is authorized to change
the parameter settings?
5 Are defined and separated containers 2 Yes. Rework parts - Yellow. OK parts - Green.
available for goods, rework and NG parts? Rejected parts - Red bin.
6 Are Inspection Instructions available for 2 Yes.
operators at each production stations? Is
there any limit samples at each stations? Are
they being followed?
7 For appearance items, does the inspection 2 Yes. Beside machine.
area have appropriate resources in place?
(e.g. lighting)
Page 22 of 24
K. Manufacturing Monitoring & Measurements & Maintenanc
BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
8 Show the list of Machinery. (e.g. machine 1 Have machinery but no Machinery List. No
number, machine description, machine model, documents no records.
machine maker, year of purchase)

9 Is there any Work Instruction / S.O.P for 2 Have. Refer to Work Instruction.
manufacturing process, machine set-up &
shut down ?
6.5

10 Who is authorized to stop the production? Is it 2 Production and Manager authorize to stop the
stated in the Job Manual / Job Description? production. Stated at Job Description.

11 Is the machine maintenance schedule and 1 No machine maintenance schedule. No

checklist available? Show it. records show.

12 Is the tool life being monitored? Show the 0 No tool life monitoring action. No supporting
Tool life Record. document show.

13 Is there any long term capability being 0 No CP/CPK records and parts investigate
calculated? (i.e. SPC ) action.

14 Any compliance of environmental requirement 0 No. Only have ISO9001. current status
such as ISO14001? Attach the certificate. ISO9001:2008. the next audit on Dec'17.
K. Manufacturing Monitoring & Measurements & Maintenance

15 Is there 5S in practise ? 5S board or 5S 0 No committee, no organization chart for 5S

committee? Show the Organization Chart. team. Overall factory image was messy.

16 Is there any safety concerned within the 2 All the operator have wearing safety shoe.
organization? Such as Safety Rules,
applicable of PPE, safe handling of chemical

17 Any compliance obligations applicable? Such 0 Not applicable. No product related with
as RoHs compliance, Environmental quality chemical.
act or relevant obligations

1 Is there any system established for 'Stock 1 No minimum stock level control for material.
Level Control'? High risk production will stop if material finish
and no replace new order.

Page 23 of 24
 BILLION FORTUNE SDN BHD (287931-K) Lamp

AUDIT CHECKSHEET

Judgement Weighted
Title No Process / procedure Findings
0 1 2 score
2 Does packaging and material handling protect 2 Yes. By using pallet stretch film and wrapping.
parts from damage and contamination?

3 Is there any Out-going inspection data 2 Yes. Refer to Outgoing Self Inspection Sheet.
attached to the delivery of finished goods?
How is the controlling method?
L. Finished Goods Storage Control

4 Is the finished goods issuance based on the 0 No FIFO system at all.

manufacturing date and FIFO system?

5 Is there any Packing Standard to be followed 2 Yes. Follow WI.

8.1
for every individual item?

6 Does the storage layout provides clear 2 Yes. Incoming area very messy.
identification and segregation to prevent
mixture or wrong part being issue?

7 Is there any identification label used for each 2 Yes. Clearly show item description, qty,
material of shipment such as date of packing details, lot no., machine type and
Manufacture, Part No, Part Name, Quantity, media.
Lot card number and QC approval?

8 Can this label be used to trace the finished 2 Yes. Trace by using D/O number and lot card
goods back to its initial process? number.

TOTAL SCORE % 75.4

Judgement definition :
0 - System does not exist or implemented. (Major)
1 - System established but not implemented or minor weakness observed. (Minor / Observation)
2 - System is established and well implemented.

Page 24 of 24