SP

Problem Solving Report

A
Open Date : 21/11/2019 Close Date : 27/11/2019 Total Closure Time:

6 Days
Audit: Internal Audit: External Customer Complaint: Field Internal

Quality Complaint EHS Environmental EHS Accident EHS Near Miss External
Part Name: COLLAR RR Vehicle Model: Stock at INDO: 1200 nos.
Part No Chassis No.: N/A Stock at Dealer: nos.
Mfg. Date: Customer: :- INDO AUTOTECH LTD. Stock in Transit: nos.

1: Description of Issue :- Collar RR material found I.D Loose at customer end due to different
customer material dispatched in INDO AUTOTECH LTD.

2: Establish a Team Title Department

Team : DEVENDER, PRITAM, RANJIT, To dispatch zero defect Production, QA, QC

MADAN
product to customer.

3: Short Term Actions (List All Members) Responsibility Impl. Date

`
Mr.Pritam, 27/11/2019
1. Segregate all the material at customer end and send ok material.
Mr.Devender

4: Root Cause (s):- Dispatch another customer material due to lack of identification.
1 Why 2 Why 3 Why 4 Why 5 Why
OTHER CUSTOMER PLACE NOT DUE TO
COLLAR RR I/D
MATERIAL DUE TO LACK OF DEFIND IN STORE
LOOSE MATERIAL
DISPATCHED TO IDENTIFACTION OF FOR DIFFERENT
SUPERVISOR
FOUND AT NEGLENCY
INDO AUTOTECH MATERIAL IN CUSTOMER AND
CUSTOMER END.
STORE DIFFERENT
DIMIENSION OF
COLLAR RR
5: Chosen Permanent Corrective Responsibility % Effect
Action(s):-

1. DEFIND SEPARATE PLACE 100%

MR. DHRAM
FOR BOTH CUSTOMER’S
PARTS OF COLLAR RR
 SP
Problem Solving Report
A
6. (a) Implement Permanent Corrective Actions

Root Cause:- Corrective Action Responsibility Impl.Date

1. 1. DEFIND SEPARATE
DISPATCHED ANOTHER PLACE FOR BOTH
CUSTOMER MATERIAL CUSTOMER’S PARTS OF
DUE TO LACK OF COLLAR RR. MR. DHRAM 27/11/2019

IDENTIFICATION.
2. INSPECTION OF
MATERIAL BY
SUPERVISOR BEFORE
DISPATCH.

6. (b) Verify Effectiveness Responsibility % Effectiveness

Under INDO
Mr.Devender. AUTOTECH PARTS
Will be observed in first 05 lots. Mr. Pritam OBSERVATION

7. (A) Prevent recurrence and deploy to other Responsibility Impl.Date

Products / Parts / Processes

7. (b) Modify relevant documents like DFMEA / Responsibility Impl.Date

PFMEA / PPAP / Control Plan etc. wherever

Required

8: Recognize the Team:

DEVENDER,PRITAM,DHRAM,MADAN,RANJIT

List all attachments associated with this PSR.

.

Division/Department Head Team Leader

______________________________ P. RATHEE
Signature and Date Signature and Date