 karmakarsoummya@gmail.

com
SYED ALI  (123) 456 78 99

IT Support Engineer II  Noida

 Website

Professional Summary
Seeking a position as a Network Administrator or Support helpdesk for all IT needs. Seeking growth
opportunities utilizing my technical skills and experience. Working on obtaining my A+ certification currently.

Work Experience
IT Support Engineer II
Nsc Global Enterprise Jan / 2019 - Ongoing San Francisco, Ca
• Developed and maintained end-user self-service trouble-shooting reference manual allowing users quick
solutions to common issues which resulted in a 25% reduction in service desk requests.
• Modifications, exchange account setup and modification and managed large-scale file shares.
• Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT systems,
including telecommunications, email, pcs, operating systems, hardware, software, mobile devices, peripherals
and office equipment.

IT Support Engineer
Nsc Global Enterprise Jan / 2019 - Ongoing San Francisco, Ca
• A subcontractor from nsc global enterprise. I worked full time at Morgan Stanley & towers Watson companies.
• Provide technical support for their global it infrastructure, supporting 300+ employees at san.
• Manage, optimize, and deploy all company software for mac/ windows images via jamf and Microsoft Intune.

Education
M.B.A
CALIFORNIA COAST UNIVERSITY - Santa Ana, CA Jan / 2019 - Ongoing New York

B.S
CALIFORNIA STATE UNIVERSITY - Hayward, CA Jan / 2019 - Ongoing Location

Skills
Technical Planning User Training Migrations And Help Desk Operations
Deployment
Achievements
Award