Professional Documents
Culture Documents
Machote Hoja Agente
Machote Hoja Agente
WUPH
Birthdate: 8/16/1973
Telephone: 8394-5634
E-mail: maria.jimenez@motifinc.com
Phnname: Mary Jo
Employee #: 600018949
Team: UFO
Team Lead: Andres Venegas
Supervisor: Viviana Luthmer
Links
CARES WSPN SABRE
KANA
Survey Monkey Impact 360 AHT Series1
CSAT
Series1
mjimenezts-sj
SJ TS Mjimenez
63140
MQ
SJ TS Mjimenez
60%
10%
30%
Monthly Attendance
Lateness
Absenteeism
Adherence
OT Tracker
.
Vacations
PHN QA SCHQA EXCQA KANA
CATEGORY %
Agent's comments
Weekly Stats
Sched; Row
27; 69%; Phone; Row
27% 27; 88%;
34%
Phone QA 88
93
83
Sched QA 69
10/01/2010 - 10/08/2010
C6-C 60 points
1-Aug 8-Aug
Phone 86 90
Exch 80 92
Sched 80 78
INCLUIR QUIZ
Weekly Stats
350
Phone; Row
27; 88%; 300
34% Phone
250
Exch Sched
Sched 200 Exch
150 Phone
100
27; 50
%
0
1 2 3 4
0/01/2010 - 10/08/2010
16-Aug 24-Aug
100 92
95 88
95 96
Sched
Exch
Phone
Average Talk Average Wrap Average Hold Average
Time Time Time Average AUX0 Average AUX8 Handling Time
30.00
20.00
15.00
10.00
5.00
0.00 7/
Ha
7/1/2010 7/2
0.00 7/
Ha
7/1/2010 7/2
Avrg AHT Components
Average AUX8; Row 15; 0.34%; 1%
Average AUX0; Row 15; 4.17%; 8%
7/8/2010; Average
25.00 7/6/2010; Average Handling Time; 25.57
Handling Time; 23.97
20.00
15.00
7/5/2010; Average 7/7/2010; Average
Handling Time; 12.43 Handling Time; 11.73
10.00
5.00
verage
; 11.73
Tipo de casos trabajados
cantidad
historico scores
grafico
Date PTR Tab Callout? Reason for callout Call out to
whom?
AV070597 by Andres
AV070692 by Andres
AV070691 by Andres
2 phone calls
1 phone calls
case reworked