DGCA & EASA - Module - 9 - PART-2

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DGCA & EASA Module 9 : Human Factors Questions : PART-

2
DGCA & EASA Module 9 : Human Factors Questions : PART-2
1. General.
Que : 1. Accidents and engineering faults are.

A. insignificant and decreasing.
B. significant and increasing.
C. insignificant and increasing.
Ans : significant and increasing.
Explanation :CAP 715 Ch.1 Para.2.5 CAP 716 App.G pg.2 Para 1.3.1.
Que : 2. Murphy's law is perpetuated mainly by.

A. violations.
B. poor aircraft design.
C. complacency.
Ans : complacency.
Explanation :CAP 715 Ch.1 Para.3.1.
Que : 3. Murphy's law can be regarded as the notion.

A. If something can go wrong it will'.
B. It can never happen to me'.
C. If something goes wrong I am certain to get the blame'.
Ans : If something can go wrong it will'.
Que : 4. A company's safety policy should be defined in.
A. in CAP 716.
B. the Maintenance Schedule.
C. the Maintenance Organization Exposition.
Ans : the Maintenance Organization Exposition.
Que : 5. Which of the following is least associated with the study of human
factors?.
A. Ergonomics.
B. Health and Safety.
C. Human error.
Ans : Health and Safety.
Explanation :CAP 715 Ch.9 (1st Para.).
Que : 6. The incident where a 737 lost oil from both engines is a direct result of.
A. poor design.
B. human error.
C. engine vibration.
Ans : human error.
Explanation :CAP 716 Ch.4 Para.5.4.2 and App.F Para.1.7.
Que : 7. If a 737 had both engines serviced and lost oil from both engines in flight.
This.
A. can be expected to happen statistically due to the number of aircraft in service.
B. would be a direct result of human error.
C. can be considered an acceptable probability.
Ans : would be a direct result of human error.
Explanation :CAP 716 App.F Para 1.7.
Que : 8. What do you do when someone is hypothermic?.

A. Warm them up.
B. Feed them sweet things because of their diabetes.
C. Give them a drink because of dehydration.
Ans : Warm them up.
Explanation :Hypothermia is dangerously low body temperature.
Que : 9. The percentage of accidents attributable to aircraft maintenance and inspection
causes is.
A. now less significant due to the introduction of more sophisticated aircraft.
B. significant and rising.
C. now less significant due to more advanced maintenance practices.
Ans : significant and rising.
Explanation :CAP 718 Ch.1 Para.1 and 4. CAP 716 App.G Para.1.3.1.
Que : 10. What happened to contribute towards the incident in 1995 where a Boeing 737 lost oil
pressure and had to divert?.
A. Both warning indications were faulty, due to crossed connections.
B. The HP rotor drive covers of both engines had not been refitted after a boroscope
inspection.
C. The boroscope inspection had been inadequate.
Ans : The HP rotor drive covers of both engines had not been refitted after a boroscope
inspection.
Explanation :CAP 715 Ch.6 App.F Para.1.7 or CAP715. Ch.1 Para. 2.6.1.
Que : 11. What is the most common cause of in-flight engine shutdown?.
A. Incomplete installation.
B. Improper fault isolation, inspection or test.
C. Foreign object damage.
Ans : Incomplete installation.
Explanation :In a Boeing study of 276 inflight shutdowns, 94% of were due to incomplete, improper
instalation, damage on instalation, equipment not installed - FOD was a contributing factor.
Que : 12. Most engineering related incidents are due to.

A. installing dirty connectors.
B. installing components incorrectly.
C. installing worn or old components.
Ans : installing components incorrectly.
Explanation :CAP 715 Ch.1 Para.2.
Que : 13. What causes the most aircraft accidents?.

A. Technical faults.
B. Communication.
C. Misunderstanding between ATC and pilot on approach.
Ans : Communication.
Explanation :Deduced from CAP 715 Ch.1 Para.2.2 since 'inadequate cross check' is a
communication problem.
2. Social Psychology.
Que : 1. What is peer group pressure?.

A. The influence the House of Lords have over the House of Commons.
B. Our behaviour influenced by our friends and colleagues.
C. The influence an individual has over a group of people.
Ans : Our behaviour influenced by our friends and colleagues.
Que : 2. A regular behaviour of an individual is known as.

A. the norm.
B. habit.
C. culture.
Ans : habit.
Explanation :CAP 715 Ch.8 Par.2.5.2.
Que : 3. In a discussion, the person who is most likely to be agreed with is.
A. the person who repeats the point most times.
B. the most argumentative person.
C. the person with the highest status.
Ans : the person with the highest status.
Explanation :No reference found in CAP 715 or 716, but this is one of the problems found with
pilots 'steep cockpit status gradient'.
Que : 4. An engineer who has developed his own way of performing a task.
A. is in regular violation.
B. is improving maintenance efficiency.
C. should be commended for his resourcefulness.
Ans : is in regular violation.
Explanation :CAP 715 Ch.8 Para.1.4.5.
Que : 5. The aim of human factors programs within an organizations is.
A. to safeguard the health and safety of maintenance personnel by reducing accidents in the
workplace.
B. to optimize the relationship between maintenance personnel and systems with a view to
improving safety, efficiency and well-being.
C. to reduce costs by increasing efficiency, safety and quality and decreasing waste through
human error.
Ans : and systems with a view to improving safety, efficiency and well-being.
Explanation :CAP 716 App.S Para.2.2 and CAp 715 Ch.1 Para.1.4.3.
Que : 6. An aircraft engineer who has 'responsibility'.

A. must be licensed on the particular type of aircraft.
B. are liable to be called to account as being in charge or control of, or answerable for
something.
C. is in a management position within their company hierarchy.
Ans : are liable to be called to account as being in charge or control of, or answerable for
something.
Que : 7. The impact of human factors and human error is most important to.
A. technicians and engineers.
B. planners and managers.
C. It is equally important to technicians, engineers, planners and managers.
Ans : It is equally important to technicians, engineers, planners and managers.
Explanation :CAP 716 App.S Para.3.1.
Que : 8. Where are the responsibilities of Licensed Aircraft Engineers laid down?.
A. AWN 3.
B. The Air Navigation Order.
C. CAP 715.
Ans : AWN 3.
Explanation :AWN 3.
Que : 9. Diffusion of responsibility may occur.

A. to an individual working as a member of a team.
B. with certain people whether they are working in a team or alone.
C. to an individual working alone.
Ans : to an individual working as a member of a team.
Que : 10. Risky shift' is.

A. the probability of being assigned to a work task which involves some element of risk or
physical danger.
B. the name given to an inadequate shift handover.
C. the tendency for a group of workers to arrive at a course of action which is riskier than that
which any individual member might pursue.
Ans : the tendency for a group of workers to arrive at a course of action which is riskier than that
which any individual member might pursue.
Que : 11. To ensure that a technician remains reasonably current on the aircraft types to which
they hold authorizations, they are required that.
A. they have appropriate continuation/refresher training only.
B. they are involved in at least 6 months of actual aircraft maintenance experience in any 2 year
period only.
C. they are involved in at least 6 months of actual aircraft maintenance experience in any 2 year
period and they have appropriate continuation/refresher training.
Ans : they are involved in at least 6 months of actual aircraft maintenance experience in any 2 year
period and they have appropriate continuation/refresher training.
Explanation :EASA Part-145, 66 and AWN 3 and CAP 716 Ch.4 Para.4.3 ".
Que : 12. The difference between what a person 'can' do and what he 'will' do is largely
determined by his.
A. motivation.
B. education and training.
C. physical and mental health.
Ans : motivation.
Que : 13. Whose responsibility is it that an engineer remains current on new technology and
procedures?.
A. The organization's.
B. The CAA's.
C. The engineer's.
Ans : The engineer's.
Que : 14. According to Maslow, safety needs (protection from potentially dangerous objects or
situations).
A. is the last need of human after all other needs have been satisfied.
B. is second only to physiological needs (food drink, oxygen etc.).
C. is the most primal need of humans.
Ans : is second only to physiological needs (food drink, oxygen etc.).
Que : 15. The symptoms of de-motivation are very similar to the symptoms of.
A. stress.
B. tiredness.
C. mental illness.
Ans : stress.
Que : 16. The desire of an individual to 'conform' to a group by allowing one's opinions, attitudes
and actions to be affected by prevailing conditions is known as.
A. peer pressure.
B. esteem needs.
C. culture issues.
Ans : peer pressure.
Que : 17. Confirmation bias' is.

A. error in work carried out by a supervisor who has also inspected and signed for his own
work.
B. an inspection of work carried out by an independent inspector or supervisor.
C. the subconscious attention to evidence which confirms an engineer's beliefs, and inattention
to evidence which contradicts his beliefs.
Ans : engineer's beliefs, and inattention to evidence which contradicts his beliefs.
Que : 18. A person with low self-esteem is.

A. more likely to conform to peer pressure.
B. less likely to conform to peer pressure.
C. Conformity to peer pressure is not affected by level of self-esteem.
Ans : more likely to conform to peer pressure.
Que : 19. Motivation is.

A. a reward or punishment designed to reduce errors.
B. a reward or punishment designed to increase work rate.
C. the thing that drives someone to do something.
Ans : the thing that drives someone to do something.
Que : 20. Peer pressure is

A. the perceived pressure to carry out a task in the same way your colleagues would.
B. the perceived pressure to conform to what you believe your colleagues expect of you.
C. Nothing
Ans : the perceived pressure to conform to what you believe your colleagues expect of you.
Explanation :CAP 715 Ch.3 Para.4.1. Que :stion missing
Que : 21. The eyesight of an engineer is the responsibility of.

A. the Quality Manager.
B. the optician.
C. the engineer.
Ans : the engineer.
Que : 22. A good team is one where every member has.

A. an opinion.
B. an input.
C. a job.
Ans : an input.
Que : 23. AWN 47 states that the engineer.

A. is responsible for health and safety.
B. is responsible for the work he has signed for.
C. does not report for work if unfit.
Ans : does not report for work if unfit.
Explanation :AWN 47.
Que : 24. An effective group work is when.

A. everyone contributes in some way.
B. everyone discusses ideas and opinions.
C. everyone has a job to do.
Ans : everyone contributes in some way.
Explanation :CAP 715 Ch.3 Para 6.1.1.
Que : 25. Which of the following defines a peer pressure situation?.

A. Your supervising manager pressuring you to complete the current task on time.
B. Your girlfriend telling you to go out with her.
C. Your colleagues pressuring you to work faster so they can go home.
Ans : Your colleagues pressuring you to work faster so they can go home.
Que : 26. Successful working teams have the following attributes:-.

A. Members participate in team activities but retain their own individual requirements.
B. All the members participate in team activities and discussions.
C. All the team members work in isolation and therefore provide highly individual solutions to
the same problems.
Ans : Members participate in team activities but retain their own individual requirements.
Explanation :Closest reference found to this is CAP 715 Ch.3 Para.6.
Que : 27. Good aircraft maintenance supervisory judgment is usually based upon.
A. knowledge and experience and reference to approved data.
B. the evidence available and forceful management ability.
C. knowledge and experience and reference to course notes.
Ans : knowledge and experience and reference to approved data.
Explanation :Closest reference found to this is CAP 715 Ch.6 Para.4.5.
Click Here For : DGCA & EASA Module 9 : Human Factors: Human Performance and Limitations
Questions : PART-3
Que : 28. Organizational culture (whether good or bad) is best described as.
A. the way we do things around here'.
B. written procedures.
C. team resource management.
Ans : the way we do things around here'.
Que : 29. In an organization which practices human factors there is.

A. punishment for all violations.
B. no blame unless there is a deliberate violation.
C. a no blame culture.
Ans : no blame unless there is a deliberate violation.
Explanation :CAP 716 App.E.
Que : 30. A person can be said to be motivated if.

A. they cut corners to get the job done quickly.
B. they are on a productivity bonus.
C. they are taking action to achieve something.
Ans : they are taking action to achieve something.
Que : 31. Group polarisation can result in.

A. a group making a more cautious or extreme decision.
B. a group making a better decision than the individual.
C. members of the group not talking to one another.
Ans : a group making a more cautious or extreme decision.
Que : 32. Who is most likely to deviate from standard procedure?.

A. Young, inexperienced man.
B. Over confident, young man.
C. Old tired man.
Ans : Over confident, young man.
Explanation :CAP 716 App.R Para.1.2.
Que : 33. The ideal behaviour of a professional aircraft engineer is.

A. goal directed rather than person directed.
B. both person and goal directed.
C. neither person or goal directed.
Ans : both person and goal directed.
Explanation :NIL.
3. Physical Environment.
Que : 1. Environmental stresses are.

A. caused by noise, fumes, heat and vibration.
B. tolerated by everyone equally.
C. not normally cumulative.
Ans : caused by noise, fumes, heat and vibration.
Explanation :CAP 715 Ch. 5 & Ch.4 Para.2.3.2.
Que : 2. Employers must provide their employees with personal ear protectors if the noise level
reaches.
A. 70 dB.
B. 85 dB.
C. 60 dB.
Ans : 85 dB.
Que : 3. The maximum allowable noise dose is.

A. 85 dB.
B. any combination of noise and time which exceeds 90 dB TWA.
C. 90 dB for 24 hours.
Ans : any combination of noise and time which exceeds 90 dB TWA.
Que : 4. Environmental capture' is a type of error possible when an engineer does the same job
repeatedly.
A. but on different types of aircraft.
B. on the same type of aircraft.
C. in a short timescale.
Ans : on the same type of aircraft.
Que : 5. In the UK, an air-side ramp vehicle driver is most likely to go deaf in.
A. the left ear.
B. both ears.
C. the right ear.
Ans : the right ear.
Explanation :Because he usually has the window open.
Que : 6. Up to what proximity to an aircraft with engines running is the use of ear protection
recommended for maintenance personnel?.
A. 200 - 300 metres.
B. 20 - 30 metres.
C. 2 - 3 metres.
Ans : 200 - 300 metres.
Que : 7. Studies have shown that working outside in a temperature of 55°F will have what
effect on hand dexterity?.
A. Around 50%.
B. Very slight.
C. None.
Ans : Around 50%.
Explanation :Daanen H. Deterioration of manual performance in cold and windy climates. AGARD
Conference Proceedings 540 The support of air operations under extreme hot and cold weather
conditions 1993 May. Nato; 1993. p. 1-10.
Que : 8. When working with bright lights consideration should be given to.
A. blurred image.
B. shadows.
C. glare.
Ans : glare.
Que : 9. Which of the following is true?.

A. Noise affects the standard of work proportionately with the level of the noise.
B. Noise does not affect a person's standard of work.
C. Noise does affect the standard of work with certain people.
Ans : Noise does affect the standard of work with certain people.
Explanation :CAP 715 Ch.2 Para.3.6.2 and CAP 716 App.K Para.5.2.
Que : 10. The effect on an engineer of environmental noise is.

A. it improves concentration and quality of work.
B. it decreases concentration and quality of work.
C. it has no affect on concentration of quality of work.
Ans : it decreases concentration and quality of work.
Explanation :CAP 716 App.K Para.5.
Que : 11. Excess noise in a working environment can.

A. raise resistance to other stresses.
B. not affect performance.
C. lower resistance to other stresses.
Ans : lower resistance to other stresses.
Explanation :CAP 716 App.K Para 5.5.
Que : 12. If the temperature is - 15°C and you are working on the line, you should.
A. rotate engineers regularly and have a supervisor keep an eye on them.
B. carry on regardless of the weather to keep the aircraft flying.
C. stop all maintenance until the weather improves.
Ans : stop all maintenance until the weather improves.
Explanation :JAR 145 AMC 145.25(c) and CP 715 Ch.5 Para.4.4.
Que : 13. Studies have shown that working outside in a temperature of 55°F will have what
effect on hand dexterity?.
A. None.
B. Around 50% reduction.
C. Very slight reduction.
Ans : Around 50% reduction.
Explanation :So studies have shown - but you won't find it in either CAP 715 or 716.
Que : 14. Cold stress can be influenced by.

A. insufficient vitamins in the diet.
B. a drop in body temperature.
C. the wind chill factor.
Ans : the wind chill factor.
Explanation :Contributory factors of cold stress are temperature, wind speed and wetness.
Que : 15. Environmental stresses in an extreme high temperature and noisy environment
causes.
A. attention to be disturbed and distributed.
B. no loss of attention or distraction.
C. total loss of attention.
Ans : attention to be disturbed and distributed.
Explanation :CAP 715 Ch.5.
Que : 16. Which of the following environments is best suited to aircraft

maintenance?.
A. Working outside, at night, in the rain.
B. Working outside, in the direct midday sun.
C. Working inside in a well lit, comfortable hangar.
Ans : Working inside in a well lit, comfortable hangar.
Explanation :NIL.
Que : 17. Intense or loud noise may lead to.

A. deafness.
B. fatigue.
C. no effects.
Ans : fatigue.
Que : 18. Facility lighting in a hangar should be.

A. no brighter than 10 lux.
B. provided by fixed light units giving light to shadow ratio of 3:1.
C. portable so that individual tasks may be well lit.
Ans : provided by fixed light units giving light to shadow ratio of 3:1.
Explanation :CAP 716 Appendix L Para.2.2.3 (although no reference can be found for the 3 to 1 bit).
Que : 19. When tasks are being designed, the maximum mass an engineer should lift
is.
A. 32 kg.
B. 23 kg.
C. 50 kg.
Ans : 23 kg.
Explanation :23 kg or 50 lbs.
Que : 20. Sensing and perception errors are most likely to result from.
A. distraction of other engineers.
B. poor lighting or noise.
C. lack of adequate training.
Ans : poor lighting or noise.
Explanation :Sensing and perception are 2 stages in the Information Processing Model (CAP 715
Ch.2 Para.4.1) and affected by lighting and noise.
Que : 21. Task lighting in a hangar is mainly.

A. provided by fixed lighting.
B. provided by fluorescent tubes.
C. portable so that individual tasks may be well lit.
Ans : portable so that individual tasks may be well lit.
Explanation :CAP 715 Ch.5 Para.3.2 and 3.3.
4. Tasks.
Que : 1. When inspecting an airframe structure for small cracks, to avoid a crack being missed
you should.
A. hold the vision stationary for several seconds on each area to allow the eye to focus
correctly.
B. not use a mirror as mirrors absorb and refract light and may obscure a crack.
C. constantly move the eye across and around the area of interest to avoid the crack falling into
the eye's natural blind spot.
Ans : interest to avoid the crack falling into the eye's natural blind spot.
Que : 2. When a person moves from a poorly lit area to a well lit area, what is the minimum
time they should allow for the eyes to adapt?.
A. 7 minutes.
B. 7 seconds.
C. 30 seconds.
Ans : 7 minutes.
Que : 3. Itemized checklists should be dealt with.

A. in any order, provided all steps are completed.
B. item by item, in order, to cover every step diligently.
C. as memorized.
Ans : item by item, in order, to cover every step diligently.
Explanation :Closest reference found to this is CAP 715 Ch.6 Para.4.5.
Que : 4. The main disadvantage of carrying out critical inspections under very bright artificial
light is.
A. glare.
B. shadows.
C. filtered light.
Ans : glare.
Que : 5. When carrying out a visual inspection, an engineer is likely to make a parallax error
when.
A. inspecting a component using a 5x or 10x magnifying glass.
B. using precision measuring instruments such as a vernier gauge or AVO meter.
C. Nothing.
Ans : using precision measuring instruments such as a vernier gauge or AVO meter.
Explanation :Parallax = 'The apparent displacement of an object as seen. from two different points
that are not on a line with the object'
5. Communication.
Que : 1. What constitutes a good work handover?.

A. A written and verbal account of the work done.
B. A written documentation of the work done.
C. A verbal account of the work done.
Ans : A written and verbal account of the work done.
Que : 2. A good shift handover should include details of.

A. tasks that have been completed; persons who carried out the tasks; tasks to be carried out
and general company and technical information.
B. tasks that have been completed; tasks in progress, their status, any problems encountered
etc.; tasks to be carried out and tools required to carry out the tasks.
C. tasks that have been completed; tasks in progress, their status, any problems encountered
etc.; tasks to be carried out and general company and technical information.
Ans : tasks that have been completed; tasks in progress, their status, any problems encountered
etc.; tasks to be carried out and general company and technical information.
Explanation :CAP 715 Ch.7 Para.1.5.1 and CAP 716 App.M Para.3.7.3.
Que : 3. A good practice for a shift handover is for shifts to be specifically rostered so there is
an overlap of.
A. 2 - 3 hours.
B. 5 - 10 minutes.
C. 20 - 30 minutes.
Ans : 20 - 30 minutes.
Que : 4. Asynchronous' communication includes.

A. immediate voice communication by radio link.
B. technical manuals, memos, Advisory Circulars and Airworthiness Directives.
C. face-to-face communications.
Ans : technical manuals, memos, Advisory Circulars and Airworthiness Directives.
Explanation :Nil
Que : 5. The most effective form of communication is.

A. verbal communication.
B. written communication.
C. explicit communication.
Ans : explicit communication.
Explanation :Nil.
Que : 6. What is the most important means of communication in aircraft maintenance
engineering?.
A. Written.
B. Implicit.
C. Verbal.
Ans : Written.
Explanation :CAP 716 App T Para 1. Interrogation and confirmation can be used in verbal
communication to ensure that the receiver has understood. 'Implicit communication' is implied
(non-verbal) communication and is open to interpretation and errors..
Que : 7. If you are given a task that you are unsure of you should.
A. consult the appropriate approved data.
B. ask someone who has done it before.
C. consult type course notes.
Ans : consult the appropriate approved data.
Explanation :Nil.
Que : 8. The alerting system for an important system failure should be.
A. an aural warning.
B. a flashing visual signal, preferably red.
C. a dolls-eye indicator.
Ans : an aural warning
Explanation :Nil.
6. Human Error.
Que : 1. The SHEL model of human factors takes into account.
A. Software, hardware, environment and liveware.
B. Software, hardware, efficiency and liveware.
C. Software, hardware, environment and location.
Ans : Software, hardware, environment and liveware.
Que : 2. What part of the SHEL model would the writing and interpretation of maintenance
manuals fit into?.
A. Hardware.
B. Software.
C. Environment.
Ans : Software.
Que : 3. The 'error chain' theory refers to.

A. a chain of errors within an organizations can be investigated, and similar errors prevented by
determining a common link between them.
B. a company is only as good as its weakest employee or employees, and removal of
that/those employee from the chain should prevent errors.
C. errors are caused by a chain of linked events, and the breaking of one link in the chain will
prevent the error.
Ans : errors are caused by a chain of linked events, and the breaking of one link in the chain will
prevent the error.
Que : 4. What part of the SHEL model would the aircraft design fit into?.
A. Liveware.
B. Hardware.
C. Environment.
Ans : Hardware.
Que : 5. Which part of the SHEL model is most difficult to protect from errors by 'designing out'
or to 'work around'?.
A. Liveware.
B. Software.
C. Environment.
Ans : Liveware.
Que : 6. A violation in an aircraft maintenance procedure.
A. is usually carried out with the best intentions from a genuine desire to 'get the job
done'.
B. is always considered an act of vandalism or sabotage.
C. is always carried out to satisfy some personal need, often unrelated to the actual task.
Ans : is usually carried out with the best intentions from a genuine desire to 'get the job done'.
Que : 7. Which type of human error is easiest to correct?.

A. Constant error.
B. Reversible error.
C. Variable error.
Ans : Constant error.
Que : 8. In the 'slips, lapses and mistakes' definition of errors, forgetting to replace an engine
cowling would be considered a.
A. mistake.
B. lapse.
C. slip.
Ans : lapse.
Que : 9. In the 'slips, lapses and mistakes' definition of errors, a mistake would typically occur
at the.
A. storage (memory) stage.
B. execution stage.
C. planning stage.
Ans : planning stage.
Que : 10. On a task that is complex, an engineer uses his own procedures due to pressure. This
is legally termed.
A. modification.
B. initiative.
C. violation.
Ans : violation.
Explanation :CAP 715 Ch.8 Para.2.4 and Para.1.4.5.
Que : 11. Visual inspection by an 'experienced' maintenance engineer is.

A. knowledge and rule base behaviour.
B. skill and knowledge based behaviour.
C. skill and rule based behaviour.
Ans : knowledge and rule base behaviour.
Explanation :CAP 715 Ch.8 Para.1.5.1 and Ch.6 Para.3.4.
Que : 12. Troubleshooting is.
A. rule based.
B. skill based.
C. knowledge based.
Ans : rule based.
Que : 13. A violation is.

A. an unintentional error.
B. a deliberate departure from the rules.
C. an intentional act of sabotage.
Ans : a deliberate departure from the rules.
Que : 14. A mistake is.

A. a deliberate departure from the rules.
B. an intentional act of sabotage.
C. an unintentional error.
Ans : an unintentional error.
Que : 15. Whilst working on an aircraft a spanner placed on the wing surface is kicked off and
subseQue :ntly falls into an open engine cowl, breaking off a sensor connector. This is an example
of.
A. a skill based error.
B. Murphy's law.
C. a punishable occurrence.
Ans : Murphy's law.
Explanation :A Skill based error are errors associated with 'intrinsic variability of force, space or
time coordination' (Human Error, James Reason pg.43).
Que : 16. An experienced engineer fits the wrong seal during a routine component change. This
is.
A. skill based.
B. rule based.
C. knowledge based.
Ans : rule based.
Explanation :Using the IPC is a rule based behaviour.
Que : 17. An engineer is working on a wing and kicks a spanner off into an engine cowl and
breaks a sensor. This is.
A. knowledge based error.
B. skill based error.
C. rule based error.
Ans : skill based error.
Explanation :A skill based error (slip) is an error in force, space or time coordination (Reason,
Human Error pg 43).
Que : 18. The difference between a mistake and a violation is.
A. a mistake is less serious than a violation.
B. a violation is not deliberate.
C. a mistake is unintentional and a violation is deliberate.
Ans : a mistake is unintentional and a violation is deliberate.

Que : 20. An experienced engineer is fitting a valve. A required seal is not fitted. What type of
error is this?.
A. Knowledge based.
B. Rule based.
C. Skill based.
Ans : Rule based.
Explanation :This is a rule based error. In Rule Base errors are typically associated with
misclassification of situations leading to the application of the wrong rule or with the incorrect
recall of procedures. (Reason, Human Error pg 43).
Que : 21. The hub of the SHEL model of human factors is.
A. liveware.
B. hardware.
C. enviroment.
Ans : liveware.
Explanation :CAP 715 Ch.1 Para. 1.5.
Que : 22. A type 1 visual inspection error occurs when.

A. a faulty item is missed.
B. a good item is incorrectly identified as faulty.
C. a duplicate inspection is not carried out.
Ans : a good item is incorrectly identified as faulty.
Que : 23. What is the difference between error and violation?.

A. Violation is deliberate, error is not.
B. Error is deliberate, violation is not.
C. No difference.
Ans : Violation is deliberate, error is not.
Que : 24. What is a latent failure?.

A. A mistake that has already been made, but has not yet caused an accident.
B. Receiving bad instruction from a manager who is out of touch with maintenance.
C. A failure which could not have been predicted.
Ans : A mistake that has already been made, but has not yet caused an accident.
Que : 25. What happens when you break the 'chain of error'?.
A. Accident happens.
B. Pilot submits report within 72 hours.
C. Accident does not happen.
Ans : Accident does not happen.
Que : 26. If an engineer forgets to fit a seal to an engine drain plug, he or she has.
A. made an error of commission.
B. committed a violation.
C. made an error of omission.
Ans : made an error of omission.
Que : 27. An engineer is performing a task in less than ideal conditions in order to meet an
operational deadline is.
A. committed a routine error.
B. committing a situational violation.
C. making a rule based slip.
Ans : committing a situational violation.
Que : 28. An engineer who has developed his or her own method of performing a complex
task.
A. should be commended for his/her resourcefulness.
B. is performing a rule based behaviour.
C. is violating on a regular basis.
Ans : is violating on a regular basis.
Que : 29. Error tolerance in maintenance progress refers to.

A. performance of tasks specifically designed to identify errors during a maintenance
task.
B. ability of a system to remain functional after a maintenance error.
C. process of eliminating the contributing factors to error.
Ans : process of eliminating the contributing factors to error. OR ability of a system to remain
functional after a maintenance error.
Explanation :
7. Hazards in the Workplace.
Que : 1. Engineers often work on raised platforms, ladders etc. What dangers can this
contribute to?.
A. Staging may be made of wood.
B. Ladder may slip and man falls.
C. Two workers may be carrying out maintenance on the same lift.
Ans : Ladder may slip and man falls.
Que : 2. Risk assessment and management is.

A. reduction of risks to a tolerable standard and monitoring the situation.
B. the investigation of risks and totally removing them and the monitoring of new work
practices.
C. choosing a cheaper supplier or manufacturer for parts.
Ans : reduction of risks to a tolerable standard and monitoring the situation.
Explanation :NIL.
Que : 3. When carrying out a risk assessment.

A. a hard hat should be worn.
B. it is necessary to identify where equipment/procedures might fail.
C. Nothing.
Ans : it is necessary to identify where equipment/procedures might fail.
Explanation :NIL.
Click Here For : DGCA & EASA Module 9 : Human Factors Questions : PART-1
Click Here For : DGCA & EASA Module 9 : Human Factors: Human Performance and Limitations
Questions : PART-3
Click Here For : DGCA & EASA Module 9 : Human Factors: Factors Affecting Performance
Questions : PART-4
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2 comments:
kasturi 29 January 2017 at 19:15

i am not getting the sentence that the company safety policy is included in maintenance organisation
exposition in para 2.1 of ch 2 of CAP 715
Reply
Unknown 27 September 2018 at 14:44

Nice and good article. It is very useful for me to learn and understand easily. Thanks for sharing your
valuable information and time. Please keep updatingmulesoft online training
Reply
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AERO-TECHNOLOGY

DGCA & EASA Module 9 : Human Factors Questions : PART-

Que : 1. Accidents and engineering faults are.

Que : 2. Murphy's law is perpetuated mainly by.

Que : 3. Murphy's law can be regarded as the notion.

Que : 8. What do you do when someone is hypothermic?.

Que : 12. Most engineering related incidents are due to.

Que : 13. What causes the most aircraft accidents?.

Que : 1. What is peer group pressure?.

Que : 2. A regular behaviour of an individual is known as.

Que : 6. An aircraft engineer who has 'responsibility'.

Que : 9. Diffusion of responsibility may occur.

Que : 10. Risky shift' is.

Que : 17. Conﬁrmation bias' is.

Que : 18. A person with low self-esteem is.

Que : 19. Motivation is.

Que : 20. Peer pressure is

Que : 21. The eyesight of an engineer is the responsibility of.

Que : 22. A good team is one where every member has.

Que : 23. AWN 47 states that the engineer.

Que : 24. An effective group work is when.

Que : 25. Which of the following deﬁnes a peer pressure situation?.

Que : 26. Successful working teams have the following attributes:-.

Que : 29. In an organization which practices human factors there is.

Que : 30. A person can be said to be motivated if.

Que : 31. Group polarisation can result in.

Que : 32. Who is most likely to deviate from standard procedure?.

Que : 33. The ideal behaviour of a professional aircraft engineer is.

Que : 1. Environmental stresses are.

Que : 3. The maximum allowable noise dose is.

Que : 9. Which of the following is true?.

Que : 10. The effect on an engineer of environmental noise is.

Que : 11. Excess noise in a working environment can.

Que : 14. Cold stress can be influenced by.

Que : 16. Which of the following environments is best suited to aircraft

Que : 17. Intense or loud noise may lead to.

Que : 18. Facility lighting in a hangar should be.

Que : 21. Task lighting in a hangar is mainly.

Que : 3. Itemized checklists should be dealt with.

Que : 1. What constitutes a good work handover?.

Que : 2. A good shift handover should include details of.

Que : 4. Asynchronous' communication includes.

Que : 5. The most effective form of communication is.

Que : 3. The 'error chain' theory refers to.

Que : 7. Which type of human error is easiest to correct?.

Que : 11. Visual inspection by an 'experienced' maintenance engineer is.

Que : 13. A violation is.

Que : 14. A mistake is.

Que : 22. A type 1 visual inspection error occurs when.

Que : 23. What is the difference between error and violation?.

Que : 24. What is a latent failure?.

Que : 29. Error tolerance in maintenance progress refers to.

7. Hazards in the Workplace.

Que : 2. Risk assessment and management is.

Que : 3. When carrying out a risk assessment.

kasturi 29 January 2017 at 19:15

Unknown 27 September 2018 at 14:44

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