MICROS Systems

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MICROS Systems, Inc.

Type Subsidiary of Oracle Corporation

Hospitality Support, Computer

Industry
hardware

Founded 1977, incorporated 1978

Headquarters Columbia, Maryland, USA

Key people Peter Altabef, President & CEO

Products See Product listing below

US$1,007.9M (FY11; 10.2%

Revenue
increase from FY10)[1][2][3][4]

Number of
~4953 (2011)[5]
employees
 Powering the Hospitality and Retail
Slogan
Industries

Website www.micros.com

MICROS Systems, Inc.; now owned by Oracle Corporation, was headquartered in Columbia,
Maryland, USA. The company manufactured and sold computer hardware, software, and services
for the restaurant point of sale, hotel, hospitality, specialty retail markets and other similar markets.[5]
Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-
sale business.[6]

MICROS Systems' software and hardware is used in the restaurant industry and primarily includes
touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar
printers for preparation. The back-office and enterprise software allow different types of reports,
such as total sales and total menu items sold, to be produced. MICROS provides different products
for different restaurant sizes and styles, including products for single-entity restaurants, major chain
restaurants (with centralized reporting) and multiple-restaurant properties, including casinos,
stadiums and cruise ships. MICROS products have the ability to interface to other systems such as
inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers
several products for hotel systems including Property Management Systems, Central Reservations
Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of
sale systems for interface integration.

On June 23, 2014, Oracle Corporation announced that it is buying MICROS Systems for $68 per
share in cash for a total value of approximately $5.3 billion.[7]

Contents
 [hide] 

 1 History
o 1.1 Financial results
 2 Products
o 2.1 Point-of-Sale
 2.1.1 9700 HMS
 2.1.2 MICROS Simphony
 2.1.3 MICROS RES (3700)
 2.1.4 MICROS e7
 2.1.5 MICROS e-business Suite
o 2.2 Property Management with OPERA
o 2.3 Pagers
o 2.4 Workflow
 3 Subsidiaries
 4 References
 5 External links
History[edit]
The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to
MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, Maryland.[5]
The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.[8]

MICROS Systems uses several distribution channels including different regions, districts, and
dealers.

Financial results[edit]

Fiscal $ vs previous  % vs previous

Revenue Net Income
year year year
Growing 29% to $91.1M, or $2.21 per
2007[9] $785.7 + $106.8 + 15.7%
diluted share
Growing 26.6% to $101.3M, or $1.21 per
2008[4] $954.2 + $168.5 + 21.4%
diluted share
2009[3] $911.8 - $42.4 - 4.44% $99.3M, or $1.21 per diluted share
2010[2] $914.3 + $6.6 + 0.7% $114.4M, or $1.41 per diluted share
2011[1] $1,007.9 + $93.6 + 10.2% $144.1M, or $1.74 per diluted share

Notes

 The fiscal year for MICROS begins on July 1.

 Net income based on a non-GAAP basis.
 Dollar figures represented in millions.

Products[edit]
Point-of-Sale[edit]

9700 HMS[edit]

The MICROS 9700 HMS point-of-sale system is used in the entertainment marketplace, including
casinos, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database-independent.
[citation needed]
It can be installed on Multiple Windows platforms and can have the database run on MS-
SQL or Oracle, including Oracle on Linux.[citation needed] 9700 HMS is installed at sites ranging from
small, specialized operations to large enterprise configurations spanning multiple properties in large
geographic areas.

MICROS Simphony[edit]

Built upon 9700 HMS, Simphony is a fully scalable cloud-based solution to manage an enterprise
point-of-sale. Hosted by MICROS hosting center or the customer, Simphony offers one central
database running on SQL Server 2008 or Oracle database software. Local restaurants no longer
require a back-office PC running the MICROS software, meaning local stores still require the
purchase of the POS terminals and supporting hardware. MICROS Simphony Enterprise
Management Console can be downloaded onto any PC connected to the internet and gives a direct
connection to the Simphony server. This allows any Point of Sale changes to be made to any site
anywhere in the world.

MICROS RES (3700)[edit]

MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the
back-office, restaurant operations, and guest services. MICROS RES provides end-to-end
communications throughout operation to increase efficiency and speed of service.[citation needed] The latest
release, as of February 2015 is 5.4 which now supports Windows 7 installations. RES uses Sybase
SQL Anywhere/Adaptive Server Anywhere standard relational database management system
(RDBMS).

MICROS RES offers a number of solutions as a part of the product portfolio including; Table
Management System: Offering the ability to take reservations, assign guests to wait lists, toggle
table statuses & online reservations via myReservation online service.

GSS: A local customer database managing customer information, local gift card management,
customer loyalty

KDS: Kitchen display system

Labor Management: Managing aspects of labor locally including; scheduling, time card edits,
payroll deductions & employee management

Product Management: A fully integrated inventory management software. This software lends the
ability to order, receive, enter PO's, inventory counts & full depletion from inventory when sold
through the MICROS POS

MICROS e7[edit]

MICROS e7 is a point-of-sales system aimed at smaller restaurant locations. The system is not as
customizable or detailed as 3700 or 9700, but is simpler and more user friendly. It has a built in limit
of supporting at most 1 PC and 6 workstations. As of February 2015 the latest version is 4.1 which
now supports Windows 8 installations.

MICROS e-business Suite[edit]

MICROS has a full range of online cloud-based software for managing a full range of different
products;

myMicros: an online reporting engine which works with all MICROS software. E7, RES & 9700
relies on a polling service that posts to the mymicros database at increments of 15 minutes.
Simphony is fully integrated with mymicros and posts real time to the portal.

myLabor: an enterprise cloud-based solution for managing labor. Offers the ability for local stores to
create schedules which can be submitted to a regional manager or head office for approval, this
schedule will produce forecasted numbers based upon historical totals and can offer a projected
labor cost based upon a schedule. This feature also allows employees to log in to the myLabor portal
to review their schedules and request time off. myLabor also allows for managers to log in for
editing time cards, manage payroll deductions and the employee database.

myInventory: an enterprise cloud-based solution for managing local store inventory. Offering the
ability to interface directly with major food distribution companies, managers can log in to
myInventory and place orders which will directly transfer to the distributor. Also gives the ability to
receive, print count sheets, track inventory with a full interface into the MICROS pos.

myReservation: a cloud-based system for making online reservations which will transfer locally to
the MICROS table management systems. Manage by time the amount of tables or covers you wish
to take and offer suggestions when those time slots are full.

iCare: an enterprise cloud-based solution for managing gift cards and customer loyalty. iCare allows
one to interface with the MICROS POS and issue gift cards that can be redeemed or reloaded at any
location in your enterprise. Also allows for loyalty programs including points that could be
redeemed for product or service.

Property Management with OPERA[edit]

OPERA is the MICROS property management system used in many large hotel chains, such as
Travelodge Hotels UK, rown esorts, Hyatt Hotels and Resorts, Rydges Hotels and Resorts, Oberoi
Hotels & Resorts, Marriott Hotels and Starwood Hotels and Resorts Resorts and Suites, [10] Radisson
Hotels and Resorts (subsidiary of Carlson Companies),[11] the InterContinental Hotels Group and the
Thistle Hotels.[12]

It is the successor to the popular Fidelio PMS (Property Management System)

Pagers[edit]

With the acquisition of JTech Pager, solutions for the following areas have become part of the
product line:

 Restaurants
 Retail
 Hotels & Resorts
 Healthcare
 Church

JTECH was sold by Micros and is now a wholly owned subsidiary of HM Electronics, Inc. For more
information, please visit www.hme.com.

Workflow[edit]

 MiRetail Hub - A Workflow application written using Windows Workflow Foundation and
designed for the Retail market, it was acquired with the purchase of the company Torex from
Cerberus Capital Management[13]
Subsidiaries[edit]
Subsidiary Acquired Products References
September
Torex Till systems in the UK [14]

2012
January specializes in hotel Internet marketing and
TIG Global [15]

2010 destination Internet marketing

strategy and marketing through design, development,
August
Fry managed services and fulfillment; development of e- [16]
2008
commerce applications
January combining the subsidiaries: Datavantage,
MICROS-Retail [17]

2008 CommercialWare and eOne Group

cross-channel commerce infrastructure solutions:
February point-of-sale, back-office, order management,
CommercialWare [18]

2006 fulfillment, customer service, collaboration, and

analytics applications
JTECH January on-premises wireless messaging systems (pagers) for [19]
Communications 2005 the retail, hospitality and healthcare industries
information technology solutions for the specialty
Datavantage May 2003 and general merchandise retail industry, analytic [20]

solutions
point-of-sale terminals, peripherals and associated
January
Indatec (German) software for independent restaurants and other [21]

2001
catering facilities
Hospitality Solutions November point-of-service and enterprise systems for [22]

International 2000 restaurants, hotel management software

Micros Fidelio
Germany
Micros Fidelio
Nordic
November property-management systems (PMSs), hotel
Micros Fidelio UK [23][24]

1995 computer information systems

Ltd
MICROS-Fidelio
Asia Pacific
Fidelio Cruise

References[edit]
1. ^ Jump up to: a b http://www.micros.com/NewsAndEvents/PressReleases/2011/4qprel2011.htm
2. ^ Jump up to: a b http://www.micros.com/NewsAndEvents/PressReleases/2010/4qprel2010.htm
3. ^ Jump up to: a b http://www.micros.com/NewsAndEvents/PressReleases/2009/4qprel2009.htm
4. ^ Jump up to: a b http://www.micros.com/NewsAndEvents/PressReleases/2008/4qprel2008.htm
5. ^ Jump up to: a b c "Yahoo Finance". Finance.yahoo.com. 2010-12-01. Retrieved 2010-12-23.
6. Jump up ^ Third-party citation of article from Hotel & Motel Management; original no longer
available online
7. Jump up ^ "Oracle Buys MICROS Systems" (Press release). Oracle Corporation. June 23, 2014.
Retrieved June 23, 2014. The transaction is valued at approximately $5.3 billion, or $4.6 billion net
of MICROS’ cash.
8. Jump up ^ DF. "Benefits of using MICROS Systems". Business Knowledge Source. Retrieved 2010-
12-23.
9. Jump up ^ MICROS Press Release, FY 2007 Results[dead link]
10. Jump up ^ "Marriott to install MICROS OPERA at its international properties-06 July, 2005".
Travelmole.com. 2005-07-06. Retrieved 2010-12-23.
11. Jump up ^ "Wired Hotelier Article April 22, 2003". Wiredhotelier.com. Retrieved 2010-12-23.
12. Jump up ^ Baker, Michael B. (2007-04-23). "Business Travel News April 23, 2007". Btnmag.com.
Retrieved 2010-12-23.
13. Jump up ^ The Escape. "Home - Omnico Digipos". digipos.com.
14. Jump up ^ "Torex aquired [sic] by Micros". Retrieved 21 August 2013.
15. Jump up ^ Louise, Casamento. "MICROS Acquires TIG Global, Expanding Web Services Portfolio
for Hospitality Industry". Retrieved 17 January 2010.
16. Jump up ^ Louise, Casamento. "MICROS Systems, Inc. Acquires Fry, Inc.". Retrieved 17 January
2010.
17. Jump up ^ Bernstein, Rachel (7 January 2008). "MICROS combines subsidiaries". Retrieved 17
January 2010.
18. Jump up ^ Rogers, Peter. "Datavantage Acquires CommercialWare". Retrieved 17 January 2010.
19. Jump up ^ Louise, Casamento. "MICROS Systems, Inc. Acquires JTECH Communications, Inc.".
Retrieved 17 January 2010.
20. Jump up ^ Louise, Casamento. "MICROS Systems, Inc. Acquires Datavantage Corporation".
Retrieved 17 January 2010.
21. Jump up ^ Louise, Casamento. "MICROS ACQUIRES INDATEC GMBH & CO. KG". Retrieved 17
January 2010.
22. Jump up ^ Louise, Casamento. "Micros acquires the hospitality division of hospitality solutions
international". Retrieved 17 January 2010.
23. Jump up ^ "Micros Systems, Inc. -- Company History". Retrieved 17 January 2010.
24. Jump up ^ "MICROS Systems, Inc. Annual Report 1997" (PDF). Retrieved 17 January 2010.