**Healthcare Operations:**

Course Objectives:
1. Develop a comprehensive understanding of hospital operations management
principles, practices, and challenges in the context of healthcare delivery
systems.
2. Analyze and evaluate healthcare processes to identify bottlenecks,
inefficiencies, and opportunities for improvement in hospital operations.
3. Explore strategies for optimizing resource allocation, workforce management, and
capacity planning to enhance operational efficiency and patient satisfaction.
4. Apply quality management and patient safety principles to minimize medical
errors and enhance the overall quality of care in healthcare settings.
5. Examine the role of technology, data analytics, and healthcare information
systems in improving decision-making and performance in hospital operations.
6. Gain insights into healthcare financial management, budgeting, and reimbursement
mechanisms relevant to hospital operations.

**Units & topics:**

Unit 1: Introduction to Healthcare Operations

- Overview of Healthcare Operations Management
- Key Challenges and Trends in Healthcare Operations
- Role of Operations Management in Healthcare
- Healthcare Operations Models and Frameworks

Unit 2: Healthcare Supply Chain Management

- Principles of Healthcare Supply Chain Management
- Procurement and Vendor Management
- Inventory Management and Optimization
- Distribution and Logistics in Healthcare
- Supply Chain Performance Measurement

Unit 3: Quality Improvement in Healthcare

- Introduction to Quality Improvement in Healthcare
- Performance Measurement and Metrics
- Process Analysis and Improvement
- Patient Safety and Error Reduction
- Implementing Evidence-Based Practices

Unit 4: Healthcare Information Systems

- Introduction to Healthcare Information Systems
- Electronic Health Records (EHRs) and Health Information Exchange (HIE)
- Telehealth and Remote Patient Monitoring
- Data Analytics and Decision Support Systems
- Privacy, Security, and Compliance in Healthcare

Unit 5: Revenue Cycle Management and Strategic Planning

- Revenue Cycle Management in Healthcare
- Patient Registration and Billing Processes
- Coding and Claims Processing
- Reimbursement and Financial Management
- Healthcare Operations Planning and Strategy

**Course Outcomes:**

1. Evaluate and recommend process improvements in hospital operations to enhance

efficiency and patient care.
2. Develop effective resource allocation and capacity planning strategies to
optimize hospital performance.
3. Apply quality management principles to minimize errors, improve patient safety,
and enhance the overall quality of care.
4. Utilize technology, data analytics, and healthcare information systems to make
informed decisions and drive performance improvements in hospital operations.

**Reference Books:**

1. "The Handbook of Health Care Management" edited by Myron D. Fottler and Donna
Malvey
2. "Hospital Operations: Principles of High Efficiency Health Care" by Wallace J.
Hopp and William Lovejoy
3. "The Healthcare Quality Book: Vision, Strategy, and Tools" by Elizabeth R.
Ransom, Maulik S. Joshi, and David B. Nash

_______________________________________

**Supply chain Management in Healthcare Industry:**

Course objectives:
1. Understand the key principles and concepts of supply chain management in the
healthcare industry.
2. Explore the unique challenges and complexities of supply chain operations in
healthcare settings.
3. Analyze and optimize supply chain processes to improve efficiency, reduce costs,
and enhance patient care.
4. Develop strategies for effective inventory management, procurement, and supplier
relationship management in healthcare supply chains.
5. Examine the role of technology, data analytics, and automation in optimizing
supply chain operations in healthcare.
6. Gain insights into sustainability and risk management considerations in
healthcare supply chain management.

**Units & Topics:**

Unit 1: Introduction to Healthcare Supply Chain Management

- Overview of Supply Chain Management in the Healthcare Industry
- Unique Characteristics and Challenges of Healthcare Supply Chains
- Role of Supply Chain Management in Healthcare Operations
- Healthcare Supply Chain Models and Frameworks

Unit 2: Procurement and Vendor Management in Healthcare

- Strategic Sourcing in Healthcare
- Supplier Selection and Evaluation
- Contract Negotiation and Management
- Vendor Relationship Management
- Ethical and Sustainable Procurement Practices in Healthcare

Unit 3: Inventory Management and Demand Planning in Healthcare

- Inventory Management Principles in Healthcare
- Demand Forecasting and Planning
- Just-in-Time (JIT) and Lean Inventory Techniques
- Managing Medical and Pharmaceutical Supplies
- Inventory Optimization and Cost Control Strategies

Unit 4: Logistics and Distribution in Healthcare

- Transportation and Distribution in Healthcare
- Warehouse and Distribution Center Management
- Cold Chain Management for Temperature-Sensitive Products
- Reverse Logistics and Product Returns
- Last-Mile Delivery in Healthcare

Unit 5: Performance Measurement and Continuous Improvement in Healthcare Supply

Chains
- Key Performance Indicators (KPIs) in Healthcare Supply Chain Management
- Performance Measurement and Metrics
- Process Analysis and Improvement
- Lean Six Sigma in Healthcare Supply Chains
- Collaboration and Innovation for Supply Chain Optimization

**Course Outcomes:**

1. Analyze and evaluate healthcare supply chain processes to identify areas for
improvement and implement best practices.
2. Apply supply chain strategies and models to optimize inventory levels, reduce
costs, and improve operational efficiency in healthcare settings.
3. Utilize information systems, technology, and data analytics to enhance supply
chain decision-making and performance.
4. Develop strategies for managing supplier relationships, mitigating risks, and
incorporating sustainability practices into healthcare supply chains.

**Reference Books:**

1. "Healthcare Supply Chain Management: Basic Concepts and Principles" by Harsh

Sachdeva
2. "Essentials of Supply Chain Management" by Michael Hugos
3. "Healthcare Operations Management" by Daniel B. McLaughlin and Julie M. Hays

_______________________________________

**cost management in healthcare setup:**

Course objectives:
1. Understand the principles and methods of costing in the healthcare industry.
2. Explore the unique cost drivers and challenges in healthcare organizations.
3. Analyze and apply various costing techniques to accurately determine the cost of
healthcare services.
4. Develop skills in cost analysis, budgeting, and financial decision-making in the
healthcare industry.
5. Examine the role of cost management in improving efficiency, reducing waste, and
enhancing financial performance in healthcare organizations.
6. Gain insights into healthcare reimbursement mechanisms and their relationship to
costing and pricing strategies.

**units & Topics:**

Unit 1: Introduction to Cost Management in Healthcare

- Overview of Cost Management in Healthcare
- Cost Concepts and Terminology in Healthcare
- Importance of Cost Management in Healthcare Operations
- Role of Cost Management in Decision Making

Unit 2: Costing Systems in Healthcare

- Traditional Costing Methods in Healthcare
- Activity-Based Costing (ABC) in Healthcare
- Time-Driven Activity-Based Costing (TDABC) in Healthcare
- Cost Allocation and Cost Drivers in Healthcare
- Costing for Services and Procedures in Healthcare
Unit 3: Cost Analysis and Control in Healthcare
- Cost Analysis Techniques in Healthcare
- Variance Analysis and Budgeting in Healthcare
- Cost-Volume-Profit Analysis in Healthcare
- Break-Even Analysis in Healthcare
- Target Costing and Value Analysis in Healthcare

Unit 4: Cost Reduction and Efficiency in Healthcare

- Identifying and Analyzing Cost Reduction Opportunities
- Lean Thinking and Waste Reduction in Healthcare
- Process Optimization and Standardization
- Supply Chain Management and Cost Savings
- Technology and Automation for Cost Efficiency

Unit 5: Cost Management Strategies and Performance Measurement

- Cost Management Strategies in Healthcare
- Pricing and Reimbursement Strategies in Healthcare
- Financial Performance Measurement in Healthcare
- Key Performance Indicators (KPIs) for Cost Management
- Continuous Improvement and Monitoring

**Course Outcomes:**

1. Understand the principles and techniques of costing in the healthcare industry

and their applications.
2. Apply various costing methods to accurately determine the cost of healthcare
services and procedures.
3. Analyze cost data and utilize budgeting techniques to make informed financial
decisions in healthcare organizations.
4. Evaluate and recommend cost management strategies to improve efficiency, reduce
waste, and enhance financial performance in healthcare settings.

**Reference Books:**

1. "Healthcare Finance: An Introduction to Accounting and Financial Management" by

Louis C. Gapenski
2. "Cost Accounting in Healthcare: Organizations, Cases and Analysis" by David W.
Young, Joel E. Etherton, and Stephen L. Waits
3. "Healthcare Cost Accounting: Fundamentals and Practices" by David W. Young, Joel
E. Etherton, and Stephen L. Waits

_______________________________________

**Medical Terminology and clinical practice :**

Course objective:
1. Develop a comprehensive understanding of medical terminology used in clinical
practice.
2. Identify and analyze the structure and components of medical terms, including
prefixes, suffixes, and word roots.
3. Interpret and define medical terms to facilitate effective communication in a
clinical setting.
4. Recognize and understand common medical abbreviations and symbols.
5. Apply medical terminology knowledge to accurately document and communicate
patient information.
6. Familiarize students with clinical practice settings and procedures commonly
encountered in healthcare.

**units & Topics:**

Unit 1: Introduction to Medical Terminology
- Overview of Medical Terminology
- Word Structure and Components
- Prefixes, Suffixes, and Combining Forms
- Medical Abbreviations and Symbols
- Pronunciation and Spelling of Medical Terms

Unit 2: Body Systems and Terminology

- Skeletal System and Medical Terms
- Muscular System and Medical Terms
- Cardiovascular System and Medical Terms
- Respiratory System and Medical Terms
- Digestive System and Medical Terms

Unit 3: Clinical Terminology and Procedures

- Diagnostic Terminology and Procedures
- Surgical Terminology and Procedures
- Laboratory Tests and Terminology
- Radiology and Imaging Terminology
- Pharmacology and Medication Terms

Unit 4: Medical Specialties and Terminology

- Dermatology and Dermatological Terms
- Obstetrics and Gynecology Terms
- Pediatrics and Pediatric Terms
- Neurology and Neurological Terms
- Oncology and Cancer-related Terms

Unit 5: Clinical Documentation and Communication

- Electronic Health Records (EHR) Terminology
- Medical Charting and Documentation
- Interpreting Medical Reports and Documentation
- Effective Communication in a Clinical Setting
- Medical Terminology Review and Final Assessment

**Course Outcomes:**

1. Demonstrate a proficient understanding of medical terminology, including the

structure and components of medical terms.
2. Interpret and define medical terms accurately to facilitate effective
communication in clinical practice.
3. Apply medical terminology knowledge to document and communicate patient
information accurately and precisely.
4. Demonstrate familiarity with common clinical practice settings, procedures, and
medical conditions encountered in healthcare.

**Reference Books:**

1. "Medical Terminology: An Illustrated Guide" by Barbara Janson Cohen and Ann

DePetris
2. "Medical Terminology for Health Professions" by Ann Ehrlich and Carol L.
Schroeder
3. "Medical Terminology Simplified: A Programmed Learning Approach by Body Systems"
by Barbara A. Gylys and Regina M. Masters

_______________________________________

**Public Health System:**

Course objectives:
1. Understand the key principles and components of public health systems.
2. Analyze the organization and structure of public health systems at local,
national, and global levels.
3. Explore the roles and responsibilities of different stakeholders within public
health systems.
4. Examine the challenges and issues facing public health systems, such as disease
prevention, health promotion, and healthcare disparities.
5. Evaluate strategies and interventions used in public health systems to address
population health needs.
6. Develop critical thinking and problem-solving skills to analyze and propose
solutions for public health system challenges.

**units & Topics:**

Unit 1: Introduction to Public Health Systems

- Overview of Public Health
- History and Evolution of Public Health Systems
- Components of Public Health Systems
- Roles and Responsibilities of Public Health Agencies
- Public Health System Frameworks and Models

Unit 2: Epidemiology and Disease Surveillance

- Introduction to Epidemiology
- Disease Surveillance Systems
- Outbreak Investigation and Response
- Disease Prevention and Control Strategies
- Public Health Data Collection and Analysis

Unit 3: Public Health Policy and Governance

- Public Health Policy Development and Implementation
- Public Health Laws and Regulations
- Ethical Issues in Public Health
- Health Equity and Social Determinants of Health
- Public Health Advocacy and Communication

Unit 4: Health Promotion and Disease Prevention

- Health Promotion and Health Education
- Community Engagement in Public Health
- Behavior Change Theories and Models
- Prevention and Control of Infectious Diseases
- Chronic Disease Prevention and Management

Unit 5: Public Health Emergency Preparedness and Response

- Disaster Preparedness and Response
- Public Health Emergency Management
- Crisis Communication and Risk Communication
- Public Health Interventions in Emergencies
- Evaluation and Continuous Improvement of Public Health Systems

**Course Outcomes:**

1. Understand the organization, structure, and functioning of public health systems

at different levels.
2. Analyze and evaluate the roles and responsibilities of public health agencies
and professionals within the broader healthcare system.
3. Apply principles and concepts of public health to address population health
needs and promote health equity.
4. Evaluate the effectiveness of public health interventions and programs in
improving population health outcomes.

**Reference Books:**

1. "Introduction to Public Health" by Mary-Jane Schneider

2. "Public Health: What It Is and How It Works" by Bernard J. Turnock
3. "Essentials of Public Health" by Bernard J. Turnock

_______________________________________

**Hospital Management Strategies:**

Course objectives:
1. Understand the key principles and concepts of hospital management strategies.
2. Analyze and evaluate the challenges and trends in hospital management.
3. Explore various strategies and models for effective hospital leadership and
governance.
4. Develop skills in financial management and budgeting in hospital settings.
5. Examine strategies for improving operational efficiency and patient satisfaction
in hospitals.
6. Gain insights into healthcare quality management and patient safety practices in
hospital management.

**units & topics**

Unit 1: Introduction to Hospital Management

- Overview of Hospital Management
- Evolution of Hospital Management Practices
- Roles and Responsibilities of Hospital Managers
- Challenges and Trends in Hospital Management
- Ethical and Legal Considerations in Hospital Management

Unit 2: Strategic Planning in Hospital Management

- Strategic Planning Process in Hospitals
- Mission, Vision, and Values in Hospital Management
- Setting Objectives and Goals for Hospitals
- Environmental Analysis and SWOT Analysis
- Strategic Decision-Making in Hospitals

Unit 3: Organizational Structure and Design in Hospitals

- Hospital Organizational Structure Models
- Departmentalization and Job Design in Hospitals
- Leadership and Management Roles in Hospitals
- Effective Communication and Collaboration in Hospitals
- Change Management in Hospital Settings

Unit 4: Financial Management in Hospitals

- Healthcare Financing and Reimbursement Systems
- Budgeting and Financial Planning in Hospitals
- Revenue Cycle Management in Hospitals
- Cost Control and Cost Reduction Strategies
- Financial Performance Evaluation in Hospitals

Unit 5: Quality Management and Patient Safety in Hospitals

- Quality Improvement Models in Hospitals
- Performance Measurement and Metrics in Hospitals
- Patient Safety Practices and Initiatives
- Risk Management and Error Prevention in Hospitals
- Continuous Quality Improvement in Hospital Settings

**Course Outcomes:**

1. Understand the key principles and strategies involved in hospital management.

2. Analyze and evaluate the challenges and trends in hospital management and
propose effective solutions.
3. Apply financial management principles and budgeting techniques in hospital
settings.
4. Develop strategies for improving operational efficiency, patient satisfaction,
and quality of care in hospitals.

**Reference Books:**

1. "Hospital Management: Text and Cases" by K.R. Ramakrishnan

2. "Hospital and Healthcare Facility Design" by Richard L. Miller and Earl S.
Swensson
3. "Hospital Operations: Principles of High Efficiency Health Care" by Wallace J.
Hopp and William Lovejoy

_______________________________________

**Patient care and service marketing:**

Course objectives:
1. Understand the importance of patient-centered care and its impact on patient
outcomes and satisfaction.
2. Explore the key principles and strategies of service marketing in the healthcare
industry.
3. Analyze the patient journey and develop strategies to enhance the overall
patient experience.
4. Examine effective communication and interpersonal skills in patient care and
service marketing.
5. Develop skills in managing patient expectations and addressing patient concerns.
6. Gain insights into ethical considerations and cultural sensitivity in patient
care and service marketing.

**units & Topics:**

Unit 1: Introduction to Patient Care and Service Marketing

- Overview of Patient Care in Healthcare
- Importance of Service Marketing in Healthcare
- Patient-Centered Care Models and Approaches
- Service Quality and Patient Satisfaction
- Ethical Considerations in Patient Care and Service Marketing

Unit 2: Understanding Patient Needs and Expectations

- Patient Experience and Expectations
- Patient Needs Assessment and Segmentation
- Communication Skills and Patient Engagement
- Cultural Competence in Patient Care
- Patient Education and Health Promotion

Unit 3: Service Design and Delivery in Healthcare

- Service Design Principles in Healthcare
- Service Blueprinting and Process Mapping
- Service Encounter Management
- Service Recovery and Handling Complaints
- Patient-Centered Communication and Interactions

Unit 4: Service Marketing Strategies in Healthcare

- Healthcare Branding and Positioning
- Market Segmentation and Targeting in Healthcare
- Marketing Mix (7Ps) in Healthcare Services
- Digital Marketing and Social Media in Healthcare
- Relationship Marketing and Patient Loyalty

Unit 5: Evaluating and Improving Patient Care and Service

- Patient Satisfaction Measurement and Feedback
- Continuous Quality Improvement in Patient Care
- Patient-Centered Outcome Measures
- Service Innovation and New Service Development
- Service Marketing Ethics and Compliance

**Course Outcomes:**

1. Understand the importance of patient-centered care and its role in improving

patient outcomes and satisfaction.
2. Apply principles and strategies of service marketing to enhance the patient
experience and satisfaction.
3. Develop effective communication and interpersonal skills to engage with patients
and provide quality care.
4. Manage patient expectations, address concerns, and implement strategies for
service recovery.

**Reference Books:**

1. "Patient-Centered Care: Improvement Guide" by Susan B. Frampton, Patrick A.

Charmel, and Sara Guastello
2. "Healthcare Marketing: A Case Study Approach" by Leigh W. Cellucci and Gerard J.
Tellis
3. "Marketing Health Services" by Richard K. Thomas and Peter R. Dickson

_______________________________________

** Hospital Infrastructure Management and Facility Planning:**

Course Objectives:
1. Understand the key principles and concepts of hospital infrastructure management
and facility planning.
2. Analyze the role of effective facility planning in optimizing healthcare
delivery and patient outcomes.
3. Explore the process of designing, constructing, and maintaining healthcare
facilities.
4. Develop skills in evaluating and optimizing hospital infrastructure to meet
current and future needs.
5. Examine the importance of safety, security, and compliance in hospital
infrastructure management.
6. Gain insights into sustainable practices and technological advancements in
hospital infrastructure management.

**units & Topics:**

Unit 1: Introduction to Hospital Infrastructure Management

- Overview of Hospital Infrastructure Management
- Importance of Infrastructure in Healthcare
- Hospital Infrastructure Planning and Design
- Regulatory Requirements and Standards
- Sustainable and Green Infrastructure in Hospitals

Unit 2: Hospital Facility Planning and Design

- Needs Assessment and Feasibility Studies
- Space Planning and Allocation in Hospitals
- Functional and Operational Requirements
- Designing Patient-Focused Environments
- Ergonomics and Patient Safety in Facility Design

Unit 3: Equipment and Technology Management

- Medical Equipment Planning and Selection
- Lifecycle Management of Medical Equipment
- Maintenance and Calibration of Medical Equipment
- Technology Integration and Systems Integration
- Health Information Technology (HIT) Infrastructure

Unit 4: Infrastructure Maintenance and Operations

- Facility Maintenance Strategies and Best Practices
- Preventive Maintenance and Asset Management
- Environmental Services and Infection Control
- Energy Management and Sustainability Initiatives
- Emergency Preparedness and Disaster Recovery

Unit 5: Infrastructure Upgrades and Renovation

- Renovation Planning and Project Management
- Infrastructure Upgrades and Modernization
- Stakeholder Engagement and Change Management
- Managing Construction and Renovation Risks
- Evaluation and Continuous Improvement of Infrastructure

**Course Outcomes:**

1. Understand the principles and concepts of hospital infrastructure management and

facility planning.
2. Analyze and evaluate the design, construction, and maintenance of healthcare
facilities.
3. Apply space planning and allocation techniques to optimize hospital
infrastructure.
4. Develop strategies for ensuring safety, security, and compliance in hospital
infrastructure management.

**Reference Books:**

1. "Planning, Design, and Construction of Health Care Facilities" by Thomas E.

Harvey
2. "Hospital and Healthcare Facility Design" by Richard L. Miller and Earl S.
Swensson
3. "Healthcare Facility Planning: Thinking Strategically" by Cynthia Hayward

_______________________________________

** Healthcare Leadership and Change Management:**

1. Understand the key principles and theories of healthcare leadership and change
management.
2. Analyze the challenges and trends in healthcare leadership and the need for
effective change management.
3. Explore different leadership styles and their application in healthcare
settings.
4. Develop skills in strategic planning and decision-making in healthcare
leadership.
5. Examine change management theories and strategies for successful implementation
in healthcare organizations.
6. Gain insights into effective communication, team building, and conflict
resolution in healthcare leadership.

**units & Topics:**

Unit 1: Introduction to Healthcare Leadership

- Overview of Healthcare Leadership
- Leadership Styles and Approaches
- Traits and Competencies of Effective Healthcare Leaders
- Leadership Ethics and Values in Healthcare
- Leadership Development and Self-Awareness

Unit 2: Leading Teams in Healthcare

- Team Dynamics and Team Building in Healthcare
- Communication and Collaboration in Healthcare Teams
- Conflict Resolution and Negotiation in Healthcare
- Motivating and Empowering Healthcare Teams
- Effective Delegation and Decision-Making

Unit 3: Change Management in Healthcare

- Understanding Change in Healthcare Organizations
- Change Models and Theories
- Stakeholder Analysis and Engagement
- Change Communication Strategies
- Overcoming Resistance to Change in Healthcare

Unit 4: Strategic Leadership in Healthcare

- Strategic Planning in Healthcare
- Setting Vision and Goals in Healthcare Organizations
- Leading Organizational Change in Healthcare
- Creating a Culture of Innovation in Healthcare
- Leading Quality Improvement Initiatives

Unit 5: Leadership in Healthcare Policy and Advocacy

- Healthcare Policy and Advocacy
- Public Health Leadership
- Ethical Leadership in Healthcare Policy
- Leading Change in Healthcare Legislation
- Leadership in Health Promotion and Community Engagement

**Course Outcomes:**

1. Understand the principles and theories of healthcare leadership and change

management.
2. Analyze and evaluate different leadership styles and their application in
healthcare settings.
3. Apply strategic planning and decision-making skills to healthcare leadership
scenarios.
4. Develop change management strategies and effectively implement them in
healthcare organizations.

**Reference Books:**
1. "Healthcare Leadership and Management: Theories, Concepts, and Applications" by
John R. Griffith and Kenneth R. White
2. "Leading Change in Healthcare: Transforming Organizations Using Complexity,
Positive Psychology, and Relationship-Centered Care" by Anthony L. Suchman, Diane
J. Rawlins, and Roger M. Waldron
3. "Leading Change in Healthcare: A Practical Guide" by Christine Perry, Ronald A.
Crabtree, and Carrie H. Peterson

_______________________________________

**Course Objectives: Hospital Processes and Lean Management**

1. Understand the key concepts and principles of hospital processes and lean
management.
2. Analyze and evaluate existing hospital processes for inefficiencies and waste.
3. Explore lean management tools and techniques for process improvement in
healthcare settings.
4. Develop skills in streamlining and optimizing hospital processes to enhance
efficiency and patient outcomes.
5. Examine the role of leadership in driving lean management initiatives in
hospitals.
6. Gain insights into the application of lean principles in different departments
of a hospital.

**units & Topics: Hospital Processes and Lean Management**

Unit 1: Introduction to Hospital Processes and Lean Management

- Overview of Hospital Processes
- Principles and Concepts of Lean Management
- Lean Thinking in Healthcare
- Benefits and Challenges of Lean in Hospitals
- Lean Tools and Techniques

Unit 2: Value Stream Mapping and Process Analysis

- Value Stream Mapping in Hospitals
- Identifying Value-Added and Non-Value-Added Activities
- Process Analysis and Identification of Waste
- Lean Metrics and Performance Measurement
- Process Improvement Opportunities

Unit 3: Lean Implementation in Hospital Departments

- Applying Lean in Emergency Department Operations
- Lean in Surgical Services and Operating Rooms
- Lean Principles in Inpatient and Outpatient Settings
- Lean in Laboratory and Diagnostic Services
- Lean in Support Services (Pharmacy, Radiology, etc.)

Unit 4: Lean Culture and Continuous Improvement

- Developing a Lean Culture in Hospitals
- Employee Engagement and Lean Leadership
- Standard Work and Visual Management in Lean
- Lean Problem-Solving and Kaizen Events
- Sustaining Lean Improvements

Unit 5: Lean in Healthcare Quality and Patient Safety

- Lean Principles for Improving Quality and Patient Safety
- Lean Six Sigma in Hospitals
- Lean and Patient Flow Optimization
- Lean in Medication Administration and Patient Handoffs
- Lean and Error Reduction Strategies

**Course Outcomes: Hospital Processes and Lean Management**

1. Understand the concepts and principles of hospital processes and lean

management.
2. Analyze and identify areas of improvement in existing hospital processes.
3. Apply lean management tools and techniques to streamline and optimize hospital
processes.
4. Demonstrate an understanding of the role of leadership in driving lean
management initiatives in hospitals.

**Reference Books: Hospital Processes and Lean Management**

1. "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" by

Mark Graban
2. "Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow, and the
Bottom Line" by Jay Arthur
3. "The Lean Healthcare Dictionary: An Illustrated Guide to Using the Language of
Lean Management in Healthcare" by T.H. Stewart and Matthew H. May

_______________________________________

**Course Objectives: Statistics for Healthcare Quality / BioStatistics**

1. Understand the fundamental concepts and principles of statistics in the context

of healthcare quality and biostatistics.
2. Learn the basics of data collection, analysis, and interpretation in healthcare
settings.
3. Explore statistical techniques used in healthcare research and quality
improvement projects.
4. Develop skills in using statistical software for data analysis in healthcare.
5. Understand the role of statistics in evidence-based decision making in
healthcare.
6. Apply statistical methods to analyze healthcare data and evaluate healthcare
outcomes.

**units & Topics: Statistics for Healthcare Quality / BioStatistics**

Unit 1: Introduction to Statistics in Healthcare

- Overview of Statistics in Healthcare Quality/Biostatistics
- Types of Data in Healthcare Research
- Descriptive Statistics and Data Visualization
- Measures of Central Tendency and Dispersion
- Sampling Techniques in Healthcare Research

Unit 2: Probability and Probability Distributions

- Probability Concepts in Healthcare Research
- Probability Distributions (Binomial, Poisson, Normal)
- Sampling Distributions and Central Limit Theorem
- Confidence Intervals and Hypothesis Testing
- Power and Sample Size Calculations

Unit 3: Statistical Inference in Healthcare Quality/Biostatistics

- Parametric and Nonparametric Tests in Healthcare Research
- One-Sample and Two-Sample Hypothesis Tests
- Analysis of Variance (ANOVA) in Healthcare Research
- Chi-Square Test for Categorical Data
- Correlation and Regression Analysis in Healthcare
Unit 4: Design and Analysis of Clinical Trials
- Introduction to Clinical Trials in Healthcare Research
- Randomization and Control in Clinical Trials
- Types of Clinical Trial Designs (Parallel, Crossover, etc.)
- Statistical Analysis of Clinical Trial Data
- Interpreting and Reporting Clinical Trial Results

Unit 5: Advanced Topics in Healthcare Quality/Biostatistics

- Survival Analysis and Time-to-Event Data
- Longitudinal Data Analysis in Healthcare Research
- Meta-Analysis in Healthcare Literature
- Multivariate Analysis in Healthcare Studies
- Statistical Software Applications in Healthcare Research

**Course Outcomes: Statistics for Healthcare Quality / BioStatistics**

1. Understand the fundamental concepts and principles of statistics in healthcare

quality and biostatistics.
2. Apply statistical techniques to analyze healthcare data and interpret results.
3. Evaluate research studies and healthcare quality improvement projects using
statistical methods.
4. Use statistical software for data analysis and presentation in healthcare.

**Reference Books: Statistics for Healthcare Quality / BioStatistics**

1. "Biostatistics: A Foundation for Analysis in the Health Sciences" by Wayne W.

Daniel and Chad L. Cross
2. "Basic & Clinical Biostatistics" by Beth Dawson and Robert G. Trapp
3. "Practical Statistics for Medical Research" by Douglas G. Altman

_______________________________________

**Course Objectives: Digital Healthcare**

1. Understand the fundamental concepts and components of digital healthcare.

2. Explore the impact of technology on healthcare delivery, patient care, and
patient outcomes.
3. Analyze the challenges and opportunities in implementing digital healthcare
solutions.
4. Examine different types of digital healthcare technologies and their
applications.
5. Develop an understanding of data privacy, security, and regulatory
considerations in digital healthcare.
6. Gain insights into the future trends and potential of digital healthcare.

**units & Topics: Digital Healthcare**

Unit 1: Introduction to Digital Healthcare

- Overview of Digital Healthcare
- Evolution and Impact of Digital Technology in Healthcare
- Digital Transformation in Healthcare Organizations
- Legal and Ethical Considerations in Digital Healthcare
- Healthcare Data Privacy and Security

Unit 2: Health Information Systems and Electronic Health Records

- Electronic Health Records (EHR) and Health Information Exchange
- Benefits and Challenges of EHR Implementation
- Health Information Systems and Interoperability
- Clinical Decision Support Systems (CDSS)
- Telehealth and Telemedicine Technologies

Unit 3: Healthcare Analytics and Big Data

- Introduction to Healthcare Analytics
- Data Sources and Data Management in Healthcare
- Data Analytics Techniques in Healthcare
- Predictive Analytics in Healthcare
- Artificial Intelligence and Machine Learning in Healthcare

Unit 4: Digital Patient Engagement and Remote Monitoring

- Digital Tools for Patient Engagement
- Patient Portals and Personal Health Records
- Mobile Health (mHealth) Applications
- Remote Patient Monitoring and Wearable Devices
- Virtual Reality (VR) and Augmented Reality (AR) in Healthcare

Unit 5: Emerging Technologies in Digital Healthcare

- Internet of Things (IoT) in Healthcare
- Blockchain Technology in Healthcare
- Robotics and Automation in Healthcare
- Precision Medicine and Genomics
- Ethical and Regulatory Challenges in Emerging Technologies

**Course Outcomes: Digital Healthcare**

1. Understand the concepts and components of digital healthcare.

2. Analyze the impact of technology on healthcare delivery and patient care.
3. Evaluate different digital healthcare technologies and their applications.
4. Identify data privacy, security, and regulatory considerations in digital
healthcare.

**Reference Books: Digital Healthcare**

1. "Digital Health: Scaling Healthcare to the World" by Paul Cerrato and John
Halamka
2. "Digital Health: Technologies, Markets, and Players" by Koen Kas
3. "The Digital Health Revolution: How Technology Is Changing Healthcare and
Transforming Our Lives" by Kevin Pereau

_______________________________________

**Course Objectives: Healthcare Insurance**

1. Understand the fundamentals of healthcare insurance and its role in the

healthcare industry.
2. Analyze the different types of healthcare insurance plans and their key
features.
3. Explore the healthcare insurance landscape, including public and private
insurance programs.
4. Examine the impact of healthcare insurance on healthcare access, cost, and
quality.
5. Develop an understanding of healthcare insurance regulations, policies, and
reforms.
6. Gain insights into the challenges and future trends in healthcare insurance.

**units & Topics: Healthcare Insurance**

Unit 1: Introduction to Healthcare Insurance

- Overview of Healthcare Insurance
- History and Evolution of Health Insurance
- Types of Health Insurance Plans
- Role of Health Insurance in Healthcare Financing
- Regulatory Environment and Health Insurance Laws

Unit 2: Health Insurance Providers and Networks

- Health Insurance Providers (Private, Public, Nonprofit)
- Managed Care Organizations (HMOs, PPOs, POS)
- Health Insurance Networks and Provider Contracting
- Health Insurance Benefit Design and Coverage Options
- Claims Processing and Adjudication

Unit 3: Health Insurance Operations and Administration

- Enrollment and Eligibility in Health Insurance
- Premiums, Deductibles, and Coinsurance
- Explanation of Benefits (EOB) and Coverage Limits
- Utilization Review and Medical Necessity Determination
- Fraud and Abuse Prevention in Health Insurance

Unit 4: Health Insurance and Reimbursement

- Fee-for-Service (FFS) vs. Value-Based Payment Models
- Health Insurance Reimbursement Methods
- Diagnosis-Related Groups (DRGs) and Prospective Payment
- Coding and Documentation for Health Insurance Claims
- Reimbursement Challenges and Revenue Cycle Management

Unit 5: Health Insurance Policy and Healthcare Reform

- Health Insurance Policy Analysis and Evaluation
- Affordable Care Act (ACA) and its Impact on Health Insurance
- State and Federal Health Insurance Programs (Medicaid, Medicare)
- Health Insurance Exchanges and Marketplace Plans
- Future Trends and Challenges in Healthcare Insurance

**Course Outcomes: Healthcare Insurance**

1. Understand the fundamentals of healthcare insurance and its impact on the

healthcare industry.
2. Analyze different types of healthcare insurance plans and their key features.
3. Evaluate the role of healthcare insurance in healthcare access, cost, and
quality.
4. Gain knowledge of healthcare insurance regulations, policies, and reforms.

**Reference Books: Healthcare Insurance**

1. "Health Insurance and Managed Care: What They Are and How They Work" by Peter R.
Kongstvedt
2. "Understanding Health Insurance: A Guide to Billing and Reimbursement" by
Michelle A. Green and JoAnn C. Rowell
3. "Health Insurance Today: A Practical Approach" by Janet I. Beik

_______________________________________

**Course Objectives: Law and Ethics in Hospital Administration**

1. Understand the legal and ethical principles that govern hospital administration.
2. Analyze the legal and ethical challenges faced by healthcare administrators.
3. Explore the regulatory framework and legal requirements for hospital operations.
4. Develop skills in making ethical decisions and managing ethical dilemmas in
healthcare settings.
5. Examine the impact of healthcare laws and regulations on hospital
administration.
6. Gain insights into legal risk management strategies and compliance in hospital
administration.

**units & Topics: Law and Ethics in Hospital Administration**

Unit 1: Introduction to Hospital Administration Law and Ethics

- Overview of Hospital Administration Law and Ethics
- Legal Framework for Hospital Administration in India
- Professional Ethics and Code of Conduct
- Ethical Principles in Healthcare Decision Making
- Ethical Challenges in Hospital Administration

Unit 2: Legal Aspects of Hospital Administration

- Healthcare Laws and Regulations in India
- Medical Council of India (MCI) Regulations
- Consumer Protection Act and Patient Rights
- Medical Negligence and Malpractice
- Health Information Privacy and Confidentiality

Unit 3: Ethical Issues in Hospital Management

- Informed Consent and Patient Autonomy
- End-of-Life Decisions and Advance Directives
- Allocation of Scarce Resources
- Ethical Dilemmas in Research and Clinical Trials
- Organ Transplantation and Donor Ethics

Unit 4: Governance and Compliance in Hospital Administration

- Corporate Governance in Healthcare Organizations
- Hospital Accreditation and Quality Standards
- Regulatory Compliance and Legal Risk Management
- Fraud and Abuse Prevention in Hospital Administration
- Whistleblowing and Reporting Mechanisms

Unit 5: Emerging Topics in Hospital Administration Law and Ethics

- Telemedicine and E-health Ethics
- Artificial Intelligence and Ethical Implications
- Reproductive Ethics and Assisted Reproductive Technologies
- Ethical Considerations in Medical Tourism
- Cultural Competence and Ethical Challenges in a Diverse Society

**Course Outcomes: Law and Ethics in Hospital Administration**

1. Understand the legal and ethical principles that govern hospital administration.
2. Analyze and apply the regulatory framework and legal requirements to hospital
operations.
3. Evaluate and make ethical decisions in healthcare settings.
4. Develop strategies for legal risk management and compliance in hospital
administration.

**Reference Books: Law and Ethics in Hospital Administration**

1. "Legal and Ethical Essentials of Health Care Administration" by George D. Pozgar

2. "Law & Ethics for Health Professions" by Karen Judson and Carlene Harrison
3. "Ethics in Health Administration: A Practical Approach for Decision Makers" by
Eileen E. Morrison and Beth Furlong
_______________________________________

**Course Objectives: Quality Assurance in Healthcare**

1. Understand the principles and concepts of quality assurance in healthcare.

2. Analyze the importance of quality improvement in healthcare organizations.
3. Explore the different methodologies and tools used in quality assurance.
4. Develop skills in measuring and monitoring healthcare quality indicators.
5. Examine the role of leadership in driving quality improvement initiatives.
6. Gain insights into regulatory requirements and accreditation standards for
quality assurance in healthcare.

**units & Topics: Quality Assurance in Healthcare**

Unit 1: Introduction to Quality Assurance in Healthcare

- Overview of Quality Assurance in Healthcare
- Importance and Benefits of Quality Assurance
- Historical Evolution of Quality Assurance in Healthcare
- Quality Improvement Models and Frameworks
- Roles and Responsibilities in Quality Assurance

Unit 2: Quality Measurement and Performance Indicators

- Key Concepts in Quality Measurement
- Quality Performance Indicators and Metrics
- Data Collection and Analysis for Quality Measurement
- Benchmarking and Comparative Analysis
- Reporting and Feedback for Quality Improvement

Unit 3: Quality Improvement Methods and Tools

- Plan-Do-Study-Act (PDSA) Cycle
- Root Cause Analysis and Failure Mode and Effects Analysis (FMEA)
- Lean Six Sigma and Continuous Improvement
- Process Mapping and Flowcharting
- Tools for Data Collection and Analysis (Pareto charts, control charts, etc.)

Unit 4: Patient Safety and Risk Management

- Patient Safety Culture and Principles
- Identification and Analysis of Patient Safety Risks
- Medication Safety and Error Prevention
- Healthcare-Associated Infections (HAIs) and Prevention Strategies
- Communication and Teamwork for Patient Safety

Unit 5: Regulatory Compliance and Accreditation

- Healthcare Regulatory Frameworks and Standards
- Accreditation and Certification Processes
- Quality Assurance in Clinical Documentation and Coding
- Internal and External Audits
- Continuous Compliance and Improvement

**Course Outcomes: Quality Assurance in Healthcare**

1. Understand the principles and concepts of quality assurance in healthcare.

2. Apply quality improvement methodologies and tools to healthcare settings.
3. Measure and monitor healthcare quality indicators.
4. Demonstrate an understanding of regulatory requirements and accreditation
standards for quality assurance.

**Reference Books: Quality Assurance in Healthcare**

1. "Managing Quality: Integrating the Supply Chain" by S. Thomas Foster, David L.
Goetsch, and Stanley Davis
2. "Quality and Performance Improvement in Healthcare: Theory, Practice, and
Management" by Patricia L. Shaw
3. "The Healthcare Quality Book: Vision, Strategy, and Tools" by David Nash, Maulik
Joshi, and Michael P. Cousins

_______________________________________

**Course Objectives: Advanced Digital Tools and Techniques in Healthcare Industry**

1. Understand the advanced digital tools and technologies used in the healthcare
industry.
2. Explore the applications of digital tools and techniques in healthcare delivery,
patient care, and operations.
3. Analyze the benefits and challenges associated with the implementation of
advanced digital tools in healthcare.
4. Develop skills in utilizing digital tools for data analytics, patient
engagement, and remote monitoring.
5. Examine the role of artificial intelligence, machine learning, and blockchain in
healthcare.
6. Gain insights into the future trends and emerging technologies in the digital
healthcare landscape.

**units & Topics: Advanced Digital Tools and Techniques in Healthcare Industry**

Unit 1: Introduction to Advanced Digital Tools in Healthcare

- Overview of Digital Transformation in Healthcare
- Role of Advanced Digital Tools in Healthcare Industry
- Trends and Innovations in Digital Healthcare
- Ethical and Legal Considerations in Digital Healthcare
- Security and Privacy in Digital Health Technologies

Unit 2: Artificial Intelligence (AI) in Healthcare

- Introduction to AI and Machine Learning in Healthcare
- AI Applications in Diagnosis and Treatment
- Predictive Analytics and Clinical Decision Support Systems
- Natural Language Processing in Healthcare
- Ethical and Regulatory Considerations for AI in Healthcare

Unit 3: Internet of Things (IoT) in Healthcare

- Introduction to IoT in Healthcare
- Wearable Devices and Remote Monitoring
- Smart Hospitals and Connected Medical Devices
- Data Integration and Interoperability in IoT
- Privacy and Security Challenges in IoT Healthcare

Unit 4: Big Data and Analytics in Healthcare

- Understanding Big Data in Healthcare
- Data Collection, Storage, and Management
- Data Analytics and Predictive Modeling
- Population Health Management and Data Insights
- Data Governance and Data-Driven Decision Making

Unit 5: Virtual Reality (VR) and Augmented Reality (AR) in Healthcare

- Introduction to VR and AR in Healthcare
- Applications of VR and AR in Medical Training and Education
- Surgical Simulation and Virtual Rehabilitation
- Enhancing Patient Experience through VR and AR
- Ethical and Safety Considerations for VR and AR in Healthcare

**Course Outcomes: Advanced Digital Tools and Techniques in Healthcare Industry**

1. Understand the advanced digital tools and technologies used in the healthcare
industry.
2. Analyze and evaluate the applications of digital tools in healthcare delivery
and patient care.
3. Utilize digital tools for data analytics, patient engagement, and remote
monitoring in healthcare settings.
4. Identify emerging trends and technologies in the digital healthcare landscape.

**Reference Books: Advanced Digital Tools and Techniques in Healthcare Industry**

1. "Healthcare Digital Transformation: How Consumerism, Technology, and Pandemic

are Accelerating the Future" by Maulik Joshi, Stephen Klasko, and David Nace
2. "Digital Health: Technologies, Systems and Applications" by Anthony C. Chang
3. "Artificial Intelligence in Healthcare: The Hope, the Hype, the Promise, the
Peril" by Paul Cerrato and John Halamka

_______________________________________

**Course Objectives: Recent Trends in Healthcare Technology**

1. Explore the recent trends and innovations in healthcare technology.

2. Understand the impact of technology on healthcare delivery and patient outcomes.
3. Analyze the challenges and opportunities presented by recent healthcare
technology advancements.
4. Examine the role of artificial intelligence, robotics, and precision medicine in
healthcare.
5. Investigate the applications of wearable devices, remote monitoring, and
telehealth in modern healthcare.
6. Gain insights into the ethical, legal, and regulatory considerations related to
emerging healthcare technologies.

**units & Topics: Recent Trends in Healthcare Technology**

Unit 1: Introduction to Recent Trends in Healthcare Technology

- Overview of Healthcare Technology Trends
- Digital Health Innovations and their Impact
- Key Drivers of Technological Advancements in Healthcare
- Ethical and Regulatory Considerations in Healthcare Technology
- Future Directions and Emerging Technologies in Healthcare

Unit 2: Telemedicine and Remote Patient Monitoring

- Telemedicine: Definition and Applications
- Telehealth Platforms and Communication Technologies
- Teleconsultation and Virtual Visits
- Remote Patient Monitoring Devices and Applications
- Telemedicine Regulations and Reimbursement

Unit 3: Artificial Intelligence and Machine Learning in Healthcare

- Introduction to Artificial Intelligence (AI) in Healthcare
- Machine Learning Algorithms and Applications
- AI in Medical Imaging and Diagnostics
- AI for Clinical Decision Support Systems
- Ethical and Legal Implications of AI in Healthcare

Unit 4: Internet of Medical Things (IoMT) and Wearable Devices

- Internet of Medical Things (IoMT) in Healthcare
- Wearable Devices for Monitoring and Health Tracking
- IoMT Applications in Chronic Disease Management
- Data Integration and Analysis in IoMT
- Security and Privacy Challenges in IoMT

Unit 5: Blockchain Technology in Healthcare

- Introduction to Blockchain Technology
- Blockchain Applications in Healthcare
- Data Security, Interoperability, and Integrity with Blockchain
- Smart Contracts and Supply Chain Management in Healthcare
- Regulatory and Ethical Considerations for Blockchain in Healthcare

**Course Outcomes: Recent Trends in Healthcare Technology**

1. Understand the recent trends and innovations in healthcare technology.

2. Evaluate the impact of technology on healthcare delivery and patient outcomes.
3. Identify opportunities and challenges presented by recent healthcare technology
advancements.
4. Analyze the applications of emerging technologies in healthcare.

**Reference Books: Recent Trends in Healthcare Technology**

1. "The Fourth Industrial Revolution" by Klaus Schwab

2. "Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again" by
Eric Topol
3. "Healthcare Disrupted: Next Generation Business Models and Strategies" by Jeff
Elton and Anne O'Riordan

_______________________________________

**Course Objectives: Risk and Crisis Management in Healthcare Management**

1. Understand the concepts and principles of risk and crisis management in

healthcare.
2. Analyze the key risks and vulnerabilities in healthcare organizations.
3. Explore strategies for risk identification, assessment, and mitigation in
healthcare settings.
4. Develop skills in crisis planning, response, and recovery in healthcare
emergencies.
5. Examine the role of leadership in managing and communicating during healthcare
crises.
6. Gain insights into the ethical and legal considerations in risk and crisis
management in healthcare.

**units & Topics: Risk and Crisis Management in Healthcare Management**

Unit 1: Introduction to Risk and Crisis Management in Healthcare

- Overview of Risk and Crisis Management in Healthcare
- Importance of Risk and Crisis Management in Healthcare Organizations
- Key Concepts and Terminology in Risk and Crisis Management
- Risk Assessment and Analysis in Healthcare
- Crisis Preparedness and Response Planning

Unit 2: Identification and Evaluation of Risks in Healthcare

- Risk Identification Techniques in Healthcare
- Clinical and Non-Clinical Risks in Healthcare Settings
- Risk Assessment Tools and Methods
- Legal and Regulatory Compliance Risks
- Enterprise Risk Management in Healthcare

Unit 3: Risk Mitigation and Control in Healthcare

- Strategies for Risk Mitigation and Control
- Patient Safety and Quality Improvement Initiatives
- Emergency and Disaster Planning in Healthcare
- Infection Control and Prevention Measures
- Medication Safety and Error Reduction

Unit 4: Crisis Management in Healthcare

- Crisis Communication and Stakeholder Management
- Incident Command System (ICS) in Healthcare
- Crisis Decision Making and Leadership
- Business Continuity Planning and Recovery
- Post-Crisis Evaluation and Learning

Unit 5: Ethical and Legal Considerations in Risk and Crisis Management

- Ethical Issues in Risk and Crisis Management
- Legal Framework and Regulatory Requirements
- Confidentiality and Privacy in Crisis Situations
- Professional and Organizational Codes of Conduct
- Ethical Decision Making in High-Stress Situations

**Course Outcomes: Risk and Crisis Management in Healthcare Management**

1. Understand the concepts and principles of risk and crisis management in

healthcare.
2. Identify and assess risks in healthcare organizations.
3. Develop strategies for risk mitigation and crisis planning in healthcare
settings.
4. Demonstrate skills in crisis response, communication, and recovery in healthcare
emergencies.

**Reference Books: Risk and Crisis Management in Healthcare Management**

1. "Risk Management Handbook for Healthcare Organizations" by Roberta Carroll and

Ann Conway
2. "Crisis Management in Healthcare: Managing in the Moment" by Michael T. Wolf and
Allan L. Brennan
3. "Crisis Leadership in Healthcare: A Guide for Senior Management and Boards" by
Mike M. Stadler and Gary L. Harpst