MURANG’A COUNTY GOVERNMENT

SUB-COUNTY WATER OFFICE

P.O. Box 214-10201
ALL CORRESPONDENCES TO BE
ADDRESSED: KAHURO
TO THE SUB-COUNTY WATER OFFICER Email dwokahuro@gmail.com
26th May, 2023
THE CHIEF OFFICER

WATER, IRRIGATION, ENVIRONMENT AND NATURAL RESOURCES

RE: BACK TO OFFICE REPORT ON WORLD BANK GOVENABLE TRAINING

Venue: SAROVA PANAFRIC HOTEL NAIROBI
Dates: 23RD MAY - 25TH MAY 2023
1. INTRODUCTION
The World Bank in partnership with the State Department of Devolution, Council of Governors
and Intergovernmental Relations Technical Committee are facilitating a series of consultations
towards the design implementation of reforms through an analysis of the bottlenecks affecting
service delivery.
Towards this, a three day training was organized to pilot a new World Bank framework which
supports Governments to design and implement reform based plans based on a thorough
analysis of the governance bottlenecks affecting delivery called “GovEnable”
The expected outcome of the training was to have:
i. A prioritized analysis of cross-cutting bottleneck to devolved service delivery in Health, Water,
Urban Development, Agriculture and Early Childhood Education sectors.
ii. A shared understanding of how to identify and address bottle necks to devolved service
delivery.
iii. A work plan to develop a reform action plan (to be part of the devolved sector plan and PFM
reform strategy) using the bottleneck process.
iv. Capacity building element through sharing of tools and skills with participants which support
this ‘’problem based’’ and facilitated approach.

DAY ONE 23RD MAY, 2023

INTRODUCTION
The training started with prayers and introduction at 9.00am.
The training was described as the beginning of a reforms process geared towards improved service
delivery.
PARTICIPANTS
i. World Bank team (Facilitators)

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ii. State Departments Of Devolution, Livestock, Health, , Urban and Housing, Water, Education and
Environment.
iii. Council of Governors
iv Intergovernmental Relations Technical Committee- IGTRC
v. National Treasury
vi. County Governments.
GovEnable is a tool of coming up with solutions by
1. Identifying the bottlenecks that exist and hinders service delivery within the counties
2. Identifying the underlying causes of these bottlenecks
3. Classifying key stakeholders that have a lot of influence and willing to support reforms and
those interested in the reforms.
4. Coming up with a plan to fix the bottlenecks.
Cross sector networks
A prioritized set of cross cutting bottlenecks to devolved service delivery in Health, Water,
Urban development, Agriculture and early childhood education.
GovBottlenecks
Approach to identifying and addressing financing and institutions constraints to delivery in
reform design.
GovFacilitate
Locally led results oriented, collaborative, and adoptive reform process supported by dialogue,
facilitation, coaching and operations.
GovForResults
Designing operations which address governance constraints, and deliver sustainable financing
and institutions change for better understanding.
GOVBOTTLENECKS: defining the service Delivery challenges at devolved level (including
national government panel)
The Govenable framework will be used to help World Bank client counties diagnose and formulate
solutions for governance challenges to service delivery(GovBottlenecks),design and implement
sectoral and multisectoral interventions to improve public service delivery(GovforResults), and design
and implement more successful and transformational institution reforms(GovFacilitate).
GovEnable slogan: MAKING FINANCING AND INSTITUTIONS WORK FOR DELIVERY
The following are some of the areas and their challenges that were considered to require reforms for
effective service delivery to be realized.

NO AREA CHALLENGES
1. Planning budgeting and i. Unreliable funding for service delivery to
financing of devolved service counties by National government
delivery ii. Absence of shared prioritization, strategy
and adequate for sector service delivery
iii. Unreliable centralized funding within
counties
iv. Locally collected revenue is below
potential and not collected as planned

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2. Institution performance in the i. Inadequate, inappropriate and poorly
management of service motivated staffing for service delivery
delivery ii. Weak management monitoring and
evaluation of performance in devolved
service delivery
3. Oversight, participation and i. Institution arrangements for sector service
accountability delivery centralized at county level,
undermining oversight, participation and
the responsiveness and accountability for
service delivery
ii. Responsiveness and accountability for
service delivery undermined by
inadequate or inappropriate citizen,
political participation in service delivery

Facilitation skills
Workshop evaluation.
DAY 2: 24TH MAY, 2023
Constructing a service delivery challenge that matters
i. What is the challenge?
ii. Why does it matter?
iii. To whom does it matter?
iv. Who needs to care more?
v. how do we get to give it more attention?

The Fish bone analogy to interrogate the bottleneck.

Prioritization of bottlenecks. (Group work)
Underlying causes of bottle necks. (Group work)
The Hippo concept. (Highest Paid Person Opinion).The Govenable process advocates for the inclusion
of opinions from all participants regardless of rank.
Stakeholder mapping. : Who are the stakeholders needed to work out the solutions? What’s their level
of interest in the matter? - What’s their level of influence in the matter? What is their source of power
and influence in the matter?
A tool to identify space and strategy for change.
The tennis ball team building exercise. Each group of 8-10 members were required to stand in a circle
and to pass two tennis balls through all of the members using their hands within the shortest time
possible. The team that took the least time won.
Workshop evaluation.
DAY 3: 25TH MAY, 2023
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Identifying solutions
The balloon tower team building exercise. Each group was required to construct a tower of fifty
inflated balloons to the highest possible height. The team with the highest tower won.
Action planning –Developing a broad map for the devolution reform action plan
PROPOSED ACTION PLAN
NO ACTIVITY DATE
1. Identify challenges and prioritize 23rd May-25th May 2023 (Done)
bottlenecks (GovenableTraining)
2. County staff brief to county leadership 2nd June 2023
on workshop and field visit
3, Joint field visit to counties 5th June-16th June 2023
4. Each bottleneck -team meetings to 16th June -30th June.
prepare action plans
5. Report back to senior management on 30th June
draft reform plans
6. All Govenable teams to compile draft 12th-14th July
reform action plans.
7. Result teams finalise action plans End July
8. Consultations with key authorities on July-August
contents of action plan
9, High level meeting to validate action August -September
plan

Workshop evaluation.

WAY FORWARD
The GovEnable team is expected meet the County leadership at cabinet level to brief them about the
training and the proposed action plan for approval.
Stephen M. Iruku
For Director Water.

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PICTORIAL

Plenary

Group work.

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Dissecting the Bottlenecks

Team building: The Balloon Tower.