Problem Definition Information Form

Category Questions

What Equipment, Machine or Tool?

What What is wrong , What is the complaint?

What Undesired Behavior is involved?

Who is involved (information, help, actions)?

Who Who is affected?

Who needs to be informed?

When it occurs: Date and Time

What shift or operation phase?

When
At what stage of plant/equipment life

Which unit, area, department?

Where
Location of the defect

How How is the “What” or “Who” affected?

How much
How many Injury, Dead, Shutdown, Trip, Startup, Damage,
Type or Classification of Defect

Why has the problem arisen?

Why
Why is a solution needed?

* When asking these questions you should have an objective in mind as for what the answer(s) will reveal to you. E.g
When asking what time, you are trying to establish fact for analysis, if the answer is:

Morning: It could be the busiest operation at this particular airport - Possibly congestion played a part?

If Afternoon: Maybe due to being the hottest part of the day (in extremely hot and/or humid countries) could lead to a
rushed job - Possibly to get away from the heat?

If Night: What part of the night ? If late night/early morning - Maybe Circadian Rhythm (Window of Circadian Low)
was at play?

Remember: Each piece of information is like a tile/piece in a jig-saw puzzle, any missing piece will make the picture
incomplete