Tottenham Hotspurs 2018-2019 Season Fan Guide

The Tottenham Hotspur Stadium
Welcome Home - Your Guide

2018/19 Season 3
CONTENTS
Planning
4 8
Your Ticket
Your Day
Accessing Inside Your

12 The Stadium
18 New Home
To Care Is
24 28
Food & Drink
To Do
Accessible
30 32
In Your Seat
Facilities
Please Take
36 38
A-Z Guide
Note
4 Welcome Home - Your Guide 2018/19 Season 5
YOUR TICKET
STADIUM ACCESS CARD NON-MEMBERS If you are a Season Ticket Holder and their e-Ticketing account. The credit
cannot attend a Premier League match from the sale will be deducted from the
If you are a Season Ticket Holder or In the event that the fixture reaches for whatever reason, there are two cost of your Season Ticket renewal or
One Hotspur Member, you will have a general sale, match tickets will be separate ticketing platforms available the funds can be withdrawn throughout
received a Stadium Access Card with distributed to non-Members either as for you to use: the season using our Cashback service
your Membership pack. You should a print-at-home ticket via email or as a during allotted timeslots.
bring your Access Card with you to all traditional paper ticket.
home matches in order to gain entry to TICKET EXCHANGE - IF YOU If you are an 1882 Season Ticket Holder
the stadium. If you select the print-at-home option WANT TO SELL YOUR TICKET that has sold your ticket via Ticket
when purchasing, please ensure you do Exchange, you will receive the following
If you are a Season Ticket Holder, your so before travelling to the stadium. Season Ticket Holders are able to credit amounts depending on match
seat details will be displayed on your use this service to sell their ticket for category: Cat A (£140)/B (£115)/C (£90),
Access Card. If you are a One Hotspur home Premier League fixtures through with credit amounts for domestic cup
Member, the seat details will be their e-Ticketing account. If you are ties confirmed on a game-by-game
automatically loaded onto your Access an 1882 Season Ticket Holder or have basis.
Card upon each match ticket purchase. registered onto the Cup Ticket Scheme,
you can also list home Cup tickets for Any sales restrictions imposed on the
sale using this service. Any listed seats fixture in question will apply to the
will be released for sale on a date to be tickets available on Ticket Exchange
decided by the Club. – for example, if a game sells out to
Members, Ticket Exchange tickets will
Tickets will be listed for sale at face only be available to Members, or if a
value plus a £7.50 admin fee, to be paid security restriction is imposed on sales,
by the purchaser of the ticket, and will the same restrictions will apply on
be issued as an e-ticket so no other Ticket Exchange.
booking or postage fees will apply.
If you are a One Hotspur Member
A ticket can be removed from Ticket that has purchased a ticket via Ticket
Make sure you download the Spurs Exchange by the Season Ticket Holder Exchange, the seat details will
Official app – once you log in with your at any point until it is sold. Once the automatically be loaded onto your
unique Client Reference Number, the seat has been purchased on Ticket Stadium Access Card upon purchase.
app will display your ticket to the next Exchange, your Stadium Access Card If you are a non-Member that has
applicable home match and be ready will be deactivated for this fixture. purchased a ticket via Ticket Exchange,
to use. you will be issued an e-ticket that
To take advantage of Ticket Exchange, can either be printed at home or
That way, your phone becomes your Season Ticket Holders must log into downloaded into your mobile wallet on
ticket and you are covered if you ever their e-Ticketing account to list your phone.
forget to bring your physical Access for sale. If you wish to list a family
Card. member’s seat for sale, you must be at Please note:
Managed Level within ‘My Network’. For - Any non-Member must register with
When the ticket is displayed in the more information, please click here. us and create an online account before
app, you can download it to your digital being able to take advantage of Ticket
Apple or Google wallet. Once you have If the seat sells, Season Ticket Holders Exchange
done so, the ticket will automatically will be notified by email and will receive - If you have purchased a ticket via
update within the wallet before each a credit of the ticket face value into Ticket Exchange, you are not able to
applicable game.
re-list this ticket for sale via Ticket conditions, the Club reserves the right CUP MATCHES TICKET OFFICE
Exchange to terminate or suspend the Season
Ticket. In certain Cup competitions, we We are pleased to bring you a brand
- ID spot checks will be carried out upon are obliged to provide an increased Ticket Office located at the North-West
entry to the stadium to ensure the allocation for visiting supporters. This corner of the stadium campus at Paxton
ticket is being used by the person it has will result in visiting fans being located Place. This will be the place for any
been allocated to in the upper tiers of the North East matchday ticketing enquiries. Please
corner and certain home Season Ticket see our stadium map on p.16-17.
Holders may be relocated. If your seat
TICKET SHARE - IF YOU WANT TO is one of those that are subject to
TRANSFER YOUR TICKET relocation, you will have been notified at
the point of purchase.
We have now launched a second method
for Season Ticket Holders to transfer
their tickets for a specific fixture.
Ticket Share allows Season Ticket

Holders to gift their ticket to any
individual within ‘My Network’ via your
e-Ticketing account at no charge. You
may list a maximum of 20 individuals
within ‘My Network’.
To take advantage of Ticket Share, you

must register your friend or family REFUNDS
member with a client reference
number. If you are an 1882 Season Should you purchase a ticket and find
Ticket Holder or have registered onto you are unable to attend a fixture,
the Cup Ticket Scheme, you can also you can apply for a full refund (minus
share home Cup tickets using this booking fees) subject to providing
service. written notice by no later than seven
days before the match.
If you are a Season Ticket Holder that
has shared your ticket for a game, This relates to all Members purchasing
your Stadium Access Card will be via the One Hotspur Members’ priority
deactivated for this fixture. The sales windows, Guest Ticket sales
recipient will be issued an e-Ticket (where Season Ticket Holders and
that can either be printed at home or Members are given the chance to
downloaded into your mobile wallet on purchase additional tickets before a
your phone. full unrestricted general sale) and all
general ticket sales.
Season Ticket Holders are reminded
that they remain ultimately responsible Season Tickets are strictly non-
for the behaviour of the supporter to refundable and only transferable
whom they share their ticket. Should through Ticket Exchange or Ticket
the person in possession of the shared Share.
ticket bring the name of the Club into
disrepute, or breach any of the Ground Click here for our ticketing Terms and
Regulations or ticketing terms and Conditions.
PLANNING YOUR DAY

BEFORE LEAVING HOME MAKE USE OF PUBLIC ahead of every visit, taking into account
TRANSPORT - LEAVE THE CAR potential delays and queuing times.
Ahead of your visit to the stadium, please ensure you: AT HOME
Click here for a full guide to all transport
Although you may have been used to options available to fans on matchday.
travelling to the Lane over a number
of years, the new stadium will see the
Check the travel updates and plan your journey number of visitors much increased on a DOWNLOAD THE
matchday. SPURS OFFICIAL APP
Well-served by bus routes and within Make sure you download the free Spurs
walking distance of four train stations, Official app via the Apple or Google Play
the stadium is very much a public stores prior to your visit.
transport destination.
Remember your Stadium Access Card or e-Ticket Not only will your match ticket be
You will see service improvements, displayed within the app if you log in with
new shuttle bus services, regional your unique Client Reference Number, it is
coaches, better pedestrian walkways, also designed so that the user experience
clear signage, cycle parking and regular varies depending on whether you are at
transport and station updates on the stadium or not, as well as whether it is
Bring a form of contactless payment – the stadium Club channels and screens around the pre-match, in-game or post-match.
is cashless (see our ‘Ways to Pay’ section on p.20-21) stadium.
Before leaving home, you will be able to
There will be no parking available for browse what’s on at the stadium so that
general admission fans at the stadium, you can plan your day, as well as view all
local road closures and an extended the latest news articles and videos.
Leave any bags at home unless it is your clear Club- Event Day Controlled Parking Zone
branded Bag for Life from your Membership pack or (CPZ), so we encourage fans not to drive. It will provide travel information, so
it is a permitted size (see our Bag Policy on p.14-15) that you can plan your journey, and also
Given the ongoing improvements to information about the match itself, such
stations and services, you may find that as the latest team news and previews.
there is a more effective way of getting
ARRIVE EARLY AND STAY LONGER to us than the way you used to travel. Your experience will be enhanced if you
register and sign-in.
Make the most of our new home by arriving early and staying longer so that you can Improvements are currently being
enjoy our wide range of food and drink options, pop-up experiences and activations implemented at our four stations. This Exclusive content will also be delivered to
– as well as shop in the biggest football club retail space in Europe – and use public means that some disruption may be match attendees in the stadium.
transport at less busy times. experienced initially. This may result
in changes to services, short notice
The stadium is well-served by public transport, so this is the best way to get to the engineering works or alterations to usual
stadium. There are many transport options available depending on where you are access points at stations.
coming from.
This is short-term pain, long-term gain!
You can enter the stadium from two hours before kick-off and we really do
encourage you to get to the stadium at least an hour before kick-off so that you avoid We therefore encourage all fans to plan
busy public transport times and leave enough time to clear security. their journey before travelling to us
FANBASSADORS - HERE TO HELP
Our Fanbassadors have been recruited from the local area via the Tottenham Hotspur
Foundation as part of our wider employment drive.
As your Help & Information point for the stadium, make use of them and feel free to
ask anything.
They will be able to provide you with maps and other useful information, including
match-specific special offers.
Our fantastic Fanbassadors are located on route to, inside and outside the stadium.
FROM STATION TO STADIUM
We have installed ‘Legible London’-style

on-street wayfinding signage in our
famous Club colours from all four train
stations to the stadium, in conjunction
with innovative on-site digital stadium
signage.
ACCESSING THE STADIUM

WAYFINDING SECURITY CHECKS
On your Access Card or ticket The Spurs Official app will be able to Security Checks for all fans, home and away, will
confirmation email, you will find an direct you to all the points of interest take place at the top of the staircases that lead
Entrance number, 1-23. The location such as Feature Bars, your nearest food onto our entry level podiums.
of your Entrance will be indicated on outlets and toilets.
signage at street level around the These will be conducted ‘airport-style’ with fans
perimeter of the stadium. Season Ticket Holders will find seat being asked to pass through a metal detector.
details on their Access Cards. One Security staff will be on hand to assist you at
The Entrance number will correspond Hotspur Members, however, will not every arch and we would ask all spectators to
to a certain set of steps (there are 8 have these details on their Access listen carefully to any instructions they provide
staircases in total around the perimeter) Cards so will need to refer to their during this process and follow these to ensure
that then lead up to the entry level confirmation email for the information, your entry to the Stadium is as swift as possible.
podiums – Paxton Terrace and Park Lane as will non-Members who have
Square. purchased a ticket. Once you have passed through the Security
Checks, you will be free to approach the
Stewards will be located at the bottom Clear signage on the concourses will turnstiles.
of each staircase to scan your ticket to direct you to your seat, but again, make
ensure you a) have the right ticket, and b) sure you arrive at the stadium early to
you are at the correct staircase. familiarise yourself with where your
seat is located. Once you have done GOING THROUGH THE TURNSTILES
Before arrival at the Stadium you are this, you can get back to exploring and
encouraged to familiarise yourself enjoying all that is on offer! Once through security, you should head to the entrance indicated on your Access Card
with our Bag Policy to ensure your bag or ticket confirmation email.
complies if you do bring one. There
will be dedicated lanes at each of our The turnstiles will work similar to those on the London Underground – you tap or scan
staircases for those who do have bags your ticket and then walk through.
and those that don’t. Queues in the bag
lanes are expected to be longer and If you are using your physical Stadium Access Card to gain entry, you will simply need
slower as there will be a thorough bag to tap it on the reader on top of the turnstiles.
check before you enter on to the podium.
If you are using a ticket with a barcode i.e. a paper ticket, print-at-home ticket or
At the top of the steps, all fans will within the App, you will need to insert and line it up with the reader.
pass through Security Checks before
reaching the turnstiles and entering the Stewards will be on hand to help should there be any difficulties.
stadium.
Unlike at the Lane, no matter what level

of the stadium your seat is on, all general
admission spectators will enter the
stadium on the Level 1 concourse.
You must only enter the stadium via the

Entrance indicated on your ticket, but
once you are inside you will be free to
move around the stadium.
BAG POLICY - LET’S BE CLEAR
We strongly advise supporters not to bring bags of any type into the stadium.
If you do bring a bag you will need to have it searched. No other type of bag will be permitted
inside the stadium
Our Bag Policy only permits the following bags to be brought into the stadium after
they have been searched:
Our Bag Policy has been developed to matchdays within the Tottenham
Ideally, you would bring the clear Club- ensure a safe environment for all and Experience for anybody taking part in
branded Bag for Life that all Season Ticket to significantly speed up access into our Stadium Tours.
Holders and Members received in their the stadium for those coming without
Membership packs – for non-members, bags. Those choosing to bring a bag If you have a medical condition that
reusable drawstring bags are also available to the stadium should be aware that requires you to bring a bag or other
to purchase from Club Shops at a price of £1 they will be delayed, whilst the bag is equipment, please email access@
checked and tagged. tottenhamhotspur.com.
No left luggage service is available at

the stadium on matchdays – however,
there will be one available on non-
Clear carrier bags with a maximum size of 30cm
long x 30cm high – those issued in Spurs Shops
pre-match for a charge of 10p will meet this
criteria. Shop staff will place items directly into
and seal this bag – it should not be opened and
no personal items should be placed into this
bag before you have been through the security
checks. As long as the seal is intact, it will not
require searching. The carrier bags are fully
biodegradable in-line with our environmental
policy. Our standard 10p carrier bags are being
phased out and will only be issued in shops after
the game and on non-matchdays
Personal bags of A4 size or smaller

(21cm long x 30cm high)
National Rail
National Rail
Overground Overground, Underground
and National Rail services
INSIDE YOUR NEW HOME
EXPLORING THE NEW STADIUM There are over 1,600 wireless access The technology will guide you step-by-
points that provide the stadium with step via the fastest or most accessible
The stadium has nine floors – Levels 1, 2, 100% mobile coverage - that will allow route.
4 and 5 will be accessible to our general 65% of our matchday attendees to
admission fans. simultaneously stream live video. Make sure you agree for the app to use
your location and send you notifications
The generous and open concourses are We have beacons in our concourses and to make the most of this exciting
bathed in natural light from extensive premium hospitality areas that allow us technology.
glazed areas with contemporary to send those using our app location-
polished concrete floors made using specific offers and services, enhancing Your experience will be further
aggregate from White Hart Lane. You your matchday experience. enhanced if you log in with a Client
will see an unrivalled standard of finish Reference Number upon opening the
using materials such as brushed steel, Our data centre is visible to fans in the app. This will give you access to your
copper, European oak and quartz. North-West Corner of Level 1, publicly match ticket, as well as exclusive
displaying the power of the technology content accessible only within the
that is transforming the stadium stadium.
experience.
There will also be sections of the app
WIFI AND MOBILE CONNECTIVITY For more information on our partnership where you can take part in competitions
with Hewlett Packard Enterprise (HPE) and even upload ‘selfies’ to a special
The Club has partnered with Hewlett click here. photo wall.
Packard Enterprise (HPE) to ensure
our Stadium is one of the most In the coming months, we shall be
technologically advanced in the world. upgrading the app and increasing its
It has been designed with technology functionality.
incorporated into the fabric of the
building to enhance the fan experience,
with free high-density Wi-Fi and beacon
technology. The stadium will also have
mobile coverage from all four major UK
network providers.
Upon your first visit to the stadium, you

should select the Wi-Fi network named
‘Stadium_Guest’ in your phone’s settings
Supporters have the freedom to move that will then bring up a registration
around the concourse from stand to page – once you have accepted our USE THE SPURS OFFICIAL APP
stand so you can explore and meet terms and conditions for using the Wi-Fi,
fellow fans located in other areas. you are then automatically connected. As you arrive at the stadium, the app will
really come into its own.
Around the concourses are areas Once connected, if you have not already
for pop-up experiences, including done so, download the Spurs Official app ‘Wayfinding’ technology will allow you to
promotions and competitions, Legend to make the most of your experience navigate directly to all of the stadium’s
appearances and other selected at the stadium. You will then be able to facilities – from bars to restaurants and
entertainment. navigate around the stadium using the points of interest.
app’s wayfinding technology.
WAYS TO PAY
The Club is proud to deliver the world’s first fully cashless stadium as we aim to Tottenham Hotspur Stadium
provide the best possible fan experience at our new home. Prepaid Card – these will soon be
available in Club shops or online
No cash will be accepted for any purchase made within the new stadium and its – cards can either be ordered in
surrounding campus, including the Tottenham Experience. advance and delivered to your
home address or made available
The result will be: for collection in store within
minutes for same day use via our
• Increased speed of service and shorter queue times. ‘click and collect’ service.
• More payment options – bank cards, mobile, Stadium Access Card, Stadium Prepaid
Card, Gift Card.
NB: You can load any amount onto your Access Card or Prepaid Card and a receipt will
• Improved hygiene – catering staff won’t be handling cash. be provided to confirm your remaining balance upon each transaction. You must use a
cashless payment method when topping up your card in any of our Club shops.
All payments can be made using the following methods:
Gift Card – traditional Tottenham

Hotspur Gift Cards will continue to
be available in Club Shops and can be
All major contactless UK debit and used as a further payment method.
credit cards, with chip and pin applying
for purchases over £30.
If you have any further questions

on how the cashless stadium will
work, please visit Ask Spurs.
Mobile and wearable payment,

including Apple Pay and Google Pay - this
method supports high value contactless
payments.
Stadium Access Card – Season Ticket

Holders and One Hotspur Members
can load any amount of money onto
their card within any Club shop using a
cashless payment method.
PLACES OF INTEREST
WALKING ON MEMORIES We have also marked the North West and here is dedicated to the pride of North legendary Bill Nicholson? His old office
North East corner points. However, these London, with our edgy graffiti walls was in fact based in White Hart Lane’s
You will be aware that much of our plaques will be located within the south combined with imagery of our players East Stand. In this area you will also find
stadium has been built on the site that stand seating bowl – so, will you be one and fans showing their passion for a contemporary artist’s impression of the
was once White Hart Lane – so we have of the lucky fans with a part of the Club’s the badge. As part of our One Hotspur day we bid farewell to our former home
ensured that we pay homage to a number history beneath their feet? Moments initiative for Season Ticket in May, 2017. See more on The White Hart
of key landmarks from our former home. Holders and Members, fans will also get bar on p.25
the chance to get your face on these
You will notice a number of heritage FEATURE WALLS walls during the season, showing your
plaques located in the ground throughout pride and passion for the Club
the stadium and its surrounds that mark You will be hard pushed to find any
the following White Hart Lane crossover blank spaces throughout the stadium - Level 1, North-East: this area will be
points. concourses, with a range of engaging dedicated to our growing network of
feature walls celebrating our past and Official Supporters’ Clubs, featuring
present, as well as the local area. scarves representing groups from
around the world from the US to China,
Make sure you visit the following areas: Barbados to Ethiopia, and of course
those closer to home – if you’re an
- Level 1, South-West (next to the Official Supporters’ Club member, this
Chicken House): take a trip down will be an area worth visiting
memory lane with our fascinating collage
of matchday programme front covers - North Stand, Level 5: you can look back
from over the years – you might find one on stunning imagery of how we built THE GALLERY
from the first ever home match that you our new stadium from start to finish,
The Lane’s Centre Spot, the very place attended covering all the key phases Tottenham is an emerging creative hub
where all 2,533 competitive matches at for music and the arts. To celebrate this,
the Lane began, can be found within the - West Stand/South Stand, Level 1: you - The Shelf bar, East Stand, Level 1: we the Club has allocated a space on the
South Atrium – our spectacular entrance will be fascinated by our abstract map give you the history of our famous old Level 1 Concourse in the West Stand to
to the 17,500-seat single-tier South of the local area that puts the stadium East Stand, with historic pictures of showcase work by four local artists.
Stand. firmly in the context of its surroundings the Archibald Leitch design on back-lit
amongst other nearby landmarks galvanised steel – heritage displayed in The commissions on display respond to
a modern way. The area will also feature the brief ‘Passionate About Tottenham’
COMING SOON a soundwave representing the familiar and each of the works are inspired by
‘we’re the Shelf side’ chant that would be different aspects of our local area.
- The Park Lane penalty spot: outside regularly heard at the Lane. See more on
the entrance to the South Stand, on Park The Shelf bar on p.25 As well as providing added vibrancy
Lane Square, you can locate the position and a unique installation to this light
from where so many of our famous - The Dispensary bar, West Stand, and airy concourse space, our aim is to
marksmen down the years have found Level 5: we’ve collaborated with Bruce raise awareness for local creative talent,
the net Castle Museum in Tottenham to display whose work will be viewed by thousands
historical imagery of the local area of visitors each year.
- The South West corner: also in Park alongside a Feature Bar dedicated to the
Lane Square, you can locate the position old Tottenham & Edmonton Dispensary. We plan to change the display annually so
of the South West corner flag – all-time See more on The Dispensary bar on p.25 as many artists as possible can be given
greats including Bale, Ginola and Hoddle the opportunity to showcase their work.
would have swung world-class deliveries - North Stand, Level 1: our concourse - The White Hart bar, East Stand, Level
in from here. 5: where better to pay homage to the
FOOD AND DRINK

The Club has designed the stadium’s These outlets will be located in The There will of course be a comprehensive Beavertown will operate a microbrewery
food and drink experience around Market Place with a selection of the range of soft drinks, including healthy within this area – a world first for any
feedback from fans and looks to food from these outlets also being smoothies, fruit and vegetable juices, football stadium.
embrace the local vibe and culture. From available at the Touchline Grills. available within the bars and at the
our signature pies, street food-style Touchline Grills.
dishes to Europe’s longest bar, there will OPENING/CLOSING TIMES
be something for every visitor. Bars include:
All bars and food outlets will open two
By using the Spurs Official app, you - The Goal Line Bar (South Stand, hours before kick-off, at the same time
will have full sight of all menu options, Level 1) as the stadium opens.
including dishes for those with special At the rear of The Market Place in the
dietary requirements. South Stand is the 65-metre Goal Line We shall then have phased closing times
Bar that runs the entire length of the – our food outlets within the Market
All payments at any food or drink outlet goal line. This is the longest bar in Place and all Feature Bars may remain
will need to be made using one of the Europe. open for up to two hours after the
cashless methods listed in our ‘Ways to final whistle, making them the perfect
pay’ section on p.20-21. - The Shelf (East Stand, Level 1) destination to meet up with friends and
The bricks in The Shelf have been family for a post-match drink or snack.
salvaged from the East Stand of White
FOOD Hart Lane whilst the metal work on the
bar is inspired by the Archibald Leitch SPECIAL DIETARY REQUIREMENTS
The Market Place, situated in the design from the old Shelf.
stadium’s South Stand, Touchline We shall be catering for special dietary
Grills and Tap Inns, located throughout DRINK - The Dispensary (West Stand, Level 5) requirements across the stadium.
the venue, will serve a wide range of The Dispensary takes its name and
traditional fan favourites and other The ‘high street pub-style’ Feature Bars design influence from the old Tottenham The app will contain, and staff will be
delicious dishes inspired by London’s in the East and West Stands and the & Edmonton Dispensary that once equipped with, allergen information on
vibrant street food market scene. Tap Inns and Touchline graced the High Road. The salvaged all of our food products served within
Grills situated in every stand will see frontage of this building is a feature the Market Place, Touchline Grills and
The food options within the Market HEINEKEN, the Club’s official beer within the Spurs Shop at the Tottenham Tap Inns.
Place include: partner, serving its much-loved beer and Experience.
cider products including Heineken®, Visitors can also use the app to identify
N17 Grill Amstel, Strongbow and Old Mout Cider - The White Hart (East Stand, Level 5) which of our outlets have the widest
Gourmet burgers and craft beer from Beavertown. For The White Hart pays tribute to the range of foods to meet their needs and
improved hygiene, draught beer will be Club’s former home, with The Lane dietary requirements.
Linesman poured using a bottom-up ‘fast pour’ previously owned by Charrington’s
Traditional fish and chips system. Brewery – fans are sure to feel at home
here.
Chicken House
Rotisserie and Southern fried chicken - Microbrewery and Beavertown
Tottenham Taproom (South East
Naan & Noodle Corner, Level 1)
Asian street food Located alongside The Market Place,
the Beavertown Tottenham Taproom will
Smashed Olive be open for fans to visit at all domestic
Pizzas and salads home fixtures, serving the Tottenham-
based brewery’s range of craft beers.
SHOPS & ATTRACTIONS

The Tottenham Experience located on spaces are at the following locations: • The Tottenham Hotspur Archive • The Club Museum – also based
the High Road is home to the largest – the Club’s historic Archive will be within Warmington House and utilising
retail space of any football club - Northumberland Park– Our store housed within the restored Grade II interpretive media and interactive
in Europe, utilising the latest retail next to the train station will be back listed Warmington House where, with displays, the Museum is designed to tell
concepts and technology. open on matchdays only having been controlled access, our vast collection of the Club’s history, display Club artefacts
closed since we left the Lane. artefacts and past records, telling the and encourage the visitor to explore
The store features a 100-seat story of the Club’s founding, history and all aspects of the Club and its home in
auditorium area to host pre-match - West Stand Level 1 concourse its link to the local area, can be seen. Tottenham.
and post-match experiences, special
appearances and promotions for those - South Stand Market Place kiosk
that arrive early and stay longer. Details
of these will be communicated via our - Paxton Place (coming soon) – this will
website and app the day before the be on Level 1 and 2 of the building
match. where the new Ticket Office is located
(see p. 7 for details).
The Club has painstakingly retained
and restored the façade of the old The Tottenham Experience will soon
Tottenham & Edmonton Dispensary to become home to a range of visitor
its original glory. attractions available throughout the
year:
• Stadium Tours – get to know our home

in our fantastic behind-the-scenes
stadium tours. Throughout the tour you
will experience the player journey. Sit in
the home changing room, walk out of
the players’ tunnel, go pitchside, see the
view from the dugout and much, much
more. Season Ticket Holders and
Members will receive a discount on
Stadium Tours. Initially tours will not be
operating on a match day. Click here to
purchase your voucher.
STILL TO COME
• Sky Walk – do you dare to experience

the spectacular Sky Walk? An
adrenaline-filled attraction where you
scale the Tottenham Hotspur Stadium
Shirt printing will be carried out behind and step on the glass walkway 40
the restored façade – a fantastic metres above the pitch. Take in views of
historical feature of this new and London before you test your nerve by
exciting shop. taking the ultimate challenge – an abseil
You will find further matchday retail from the stadium roof to ground level.
TO CARE IS TO DO
RECYCLING - USE THE RIGHT BIN!
The Club is dedicated to minimising Therefore, by using the right bin, you will cutlery, and paper straws. In addition, no to carry all of their belongings and in-
the environmental impacts of all our be making the stadium a more single-use plastics will be used to serve store purchases.
activities . sustainable venue by aiding recycling. food inside our premium areas.
Stadium visitors that are not part of
You can help us ensure all waste is To ensure we make this process as All our One Hotspur Members will have our Membership scheme will be able
recycled by simply choosing the right bin simple as possible, we shall have staff on received a Bag for Life as part of their to purchase a multi-use, reusable
when you dispose of your rubbish. hand nearby the bins to help you use the Membership packs. The see-through drawstring bag from one of our retails
right ones. Club-branded Bag for Life meets our outlets at a cost of £1.
Throughout the concourses, you will find Bag Policy (see p.14-15), meaning fans
two different bins at each location – one can bring their bag along on matchdays
is for General Waste, the other for Dry
Mixed Recycling.
The only waste items that should be

placed in the Dry Mixed Recycling bins
are as follows:
- Empty plastic and glass bottles
- Empty cans
- Paper SINGLE-USE PLASTICS
- Small cardboard
We are leading the way in exploring
These items should not contain any ways to ensure that products we use do
left-over food or liquids if being placed not end their life with us as part of our
into the Dry Mixed Recycling bin. commitment to reducing our single-use
plastic footprint across Club operations.
All other waste, such as left-over food,
should be placed in the General Waste We have sought to source more
bin – this is crucial for the following environmentally sustainable
reason: alternatives to single-use plastic and
will continue to do so as part of our
After matches, the Dry Mixed Recycling commitment to phasing out single-use
bins are taken to a nearby Material plastics from our operations. Any new
Recovery Facility in Edmonton where the contracts which come up for tender will
waste is separated to produce quality, also include a requirement to cut single-
single-stream materials that are then use plastics.
baled and sent to the most sustainable
companies for re-processing. As such, we shall not be stocking plastic
straws, stirrers or cutlery from day
However, if we contaminate our Dry one at the stadium across all concourse
Mixed Recycling bins with General areas, nor will they be wrapped in any
Waste, it makes this sorting and plastic disposable packaging. We shall
repurposing process impossible. instead be using wooden stirrers and
ACCESSIBLE FACILITIES
Our stadium is fully compliant Access stewarding - we have our The seats that have direct access to the and either chips or vegetable sticks.
with the Accessible Stadia Guide and dedicated access stewarding teams Family Areas concourse are in blocks We’ve partnered with Match Attax so
exceeds standards in many areas. to work with guests who have access 109, 110, 416, 417, 510, 511 and 512. that each Snack Attack! contains a free
The stadium has accessible seating requirements. pack of cards for you to collect or swap
and wheelchair spaces in all stands, If you are in this area for the match, get with friends at school.
including our single tier South Stand. Concession counters - all counters around into the ground early as this is when
the stadium have been lowered for easier we shall be delivering a range of fun and
We have the flexibility within our access. engaging activations, including: LOST CHILDREN
designs to provide seating that enables
wheelchair users to sit together with Changing Places - there are three toilets • Meeting our mascots Chirpy and Lily All children under the age of 14 must be
their families at various locations around for those with complex care requirements • Signing up to one of the limited places accompanied by a responsible adult.
the ground, subject to availability. – two within the stadium and one at the available to be one of our pre-match, However, if you become separated from
Tottenham Experience – as well as 74 on-pitch flag bearers on the day or, if you your child, please notify the nearest
On arrival - you will find designated accessible toilets across the stadium are attending your first match, you can steward immediately, providing as
accessible check-in entrances with large campus. join Chirpy’s Parade much detail as possible (name, age,
passenger lift access to all levels. We • Photo opportunities in front of an appearance, place last seen).
shall offer temporary wheelchairs if Accessible parking - will be available augmented reality backdrop
required and headsets to listen to our in in and around the stadium, subject to • Getting your face painted in Spurs If attending with a child, we strongly
audio descriptive match commentaries. availability. colours recommend that they wear a wristband
• Taking advantage of giveaways and that can be collected from one of our
Audio descriptive commentary Sensory Room - an area in the North- entering competitions Fanbassadors upon arrival. These should
- will continue to be delivered by West corner of the stadium, Level 4, has be clearly marked with the adult’s name,
professionally trained Club employees. been designated for fans with sensory We’ll also be surprising fans with special contact telephone number and seat
impairments to assist their matchday guest appearances throughout the location.
Assistance Dogs - we welcome experience. season, so make sure you are in the
assistance dogs and have dedicated dog stadium early enough to take advantage. We also suggest that you agree clear
spending areas - one in the South East If you have accessibility requirements meeting points both inside and outside
Corner, ground floor, the other in the and are not registered with our Disability of the stadium, making clear to your
North East corner on Paxton Terrace. Access Scheme, please email SNACK ATTACK! child that, if you become separated, they
access@tottenhamhotspur.com. should approach nobody other than a
steward.
ATTENDING WITH CHILDREN BABY CHANGING
All supporters who enter the stadium Our Baby Changing facilities can be
are required to have an individual ticket found in the Changing Places unit within
and seat. For avoidance of doubt, this the Tottenham Experience.
includes babies in arms.
Our Snack Attack! packs will be PUSH CHAIRS

FAMILY AREAS available within all areas of the stadium
for young fans attending. The packs will There are no facilities within the stadium
The Family Area concourse, situated throughout and offers a tailored include your choice of chicken, a beef for storing push chairs.
in the North West corner, is clearly experience for fans attending with burger or bean burger, along with a
identifiable with vibrant graphics children of all ages. freshly prepared fruit bag, soft drink
IN YOUR SEAT
You will be amazed at just how intimate Although ‘rail seating’ is used
and close to the action you will feel with extensively in Germany and at Celtic
a seating bowl designed to place fans Park in Scotland, the Club has created a
closer to the pitch than at any other different, improved design that doesn’t
comparable size stadium in the UK. compromise comfort.
Distances from the front row to the We have developed a purpose-designed

touchline range from just 4.9 metres to ‘safe seating’ solution whereby safety
7.9 metres. The angle of the stands is set and spectator comfort are given equal
at up to 35 degrees and this, combined precedence, using the same moulded
with the close proximity, will help seats as in the rest of the general
connect you to the play. admission areas.
The design of the stadium bowl These seats provide the same comfort
optimises the atmosphere created, and leg room as in all other areas of the
ensuring the Club maintains its tradition stadium, with an ergonomically profiled
of having one of the most atmospheric bar in front of the seats set at 900mm
homes in British sport. for clear sightlines.
Our 17,500 single-tier South Stand, The seat in its folded position is slim,
the largest in the UK, is more than 34 allowing the stepping clearway to be
metres in height and will provide a ‘wall maximised, with a purpose-designed
of sound’. lock to ensure the seat can be stowed
when required.
There are four giant HD screens, the
largest in the UK, and a state-of-the-art Please note, persistent standing during
sound system. This will ensure that we football matches is currently against
can deliver pre-match, half-time and the Law and will not be tolerated, even
post-match entertainment, highlights within the future-proofed areas.
and replays to the highest possible
standard.
AWAY FANS
The comfortable modern seating
will offer generous leg-room and The 3,000 away fans for Premier League
uninterrupted views of the pitch. matches will be situated in the lower tier
of the North East corner of the ground.
In the bowl, you will enjoy the high- The stadium has also been designed to
density mobile connectivity and free allow for varying away allocations due to
WiFi. requirements of different domestic and
European competitions.
SAFE SEATING Please note that the Elmhurst Arms on

Lordship Lane is a designated pub for
Areas at the front of the South Stand, away fans.
as well as in the visiting supporters’
section, have been future-proofed for
safe standing.
TOILETS MAKE A DAY OF IT

There are plenty of high quality washrooms available and you can find the nearest one After the match, The Market Place League matches that are being
to your location by using the app. becomes the perfect destination to broadcast post-match on our screens.
meet up with friends and family for a
There is also a public washroom available across the stadium campus. See our Stadium post-match drink or snack. Details on our programme of post-match
map on p.16-17 for the locations. entertainment at The Market Place will
We shall continue to serve our range of be available to view on our website and
food and drink options well after the app before the game.
final whistle. A dedicated stage will play
host to a programme of post-match The Market Place will remain open up
entertainment including live music, to two hours after the final whistle.
Legends Q&As and DJ sets. We shall,
of course, show any other Premier
MATCHDAY PROGRAMMES
A staple of any matchday, programme vendors

will be present outside and inside the stadium,
all equipped with cashless payment devices.
HALF-TIME ENTERTAINMENT
We plan to bring you a range of Half-Time entertainment and special guests just as
we have always done but with bigger video screens, more of them and a better sound
system! Details about what you can look forward to will be available on our website
and via our app before matches.
PLEASE TAKE NOTE
SPURS RESPECTS BETTING CONTEMPLATION ROOM
We are justly proud of our superb and unofficial websites/agencies, social media Although there will be no betting kiosks A multi-faith contemplation room is
loyal support, home and away. sites, or from touts will be invalid and you within the stadium, you will be able to available within the North West corner
are likely to be refused entry or ejected place bets on the William Hill app and of the stadium. Should you wish to use
We all have a responsibility to act as from the stadium. mobile betting site via the stadium’s high the facility, please notify a Fanbassador
ambassadors of Tottenham Hotspur density WiFi. or steward.
Football Club and act as considerate If you have any reason to doubt the
neighbours to those who live and work in validity of your ticket(s), you can check
the area around the stadium. against a list of official suppliers on Ask FIRST AID INFORMATION RESOURCES
Spurs.
If you witness any form of anti-social, Each level of the stadium will have a Should you require further information
abusive or discriminatory behaviour, The unauthorised sale of match tickets clearly signposted First Aid room on the or clarification on anything mentioned,
homophobic language, crime, vandalism, above face value is a criminal offence concourse. The rooms are unmanned we encourage fans to:
violence, the use of smoke bombs or under UK law and is a matter we take very but will have an emergency request
pyrotechnics close to you at any of seriously. telephone fitted to the wall nearby. In - Download theSpurs Official app
our matches, please send a text to a medical emergency, fans should use - Visit Ask Spurs
07537404821 along with your location If you see any tickets being sold against the nearest phone or notify the nearest - Speak to our Fanbassadors
(block/row/seat) and the location of the our terms and conditions, please steward to mobilise one of our response - Visit the Tottenham Experience
offence (block/row/seat). report this to supporterservices@ teams to your location. There are also - Visit the Ticket Office
tottenhamhotspur.com. All cases are 27 defibrillators located across the - Follow the Club on social media for
Text 07537404821 with - FOUL investigated, and where possible those stadium campus to be used in the event latest information and video tutorials
(language & behaviour); RACISM (racist responsible banned. of a cardiac arrest. - Read our pre-match emails sent to
chanting & shouting); HPH (homophobic all match attenders
chanting); DRINK (drinking alcohol in
view of the pitch); SMOKE (smoking EMERGENCY EVACUATION LOST PROPERTY
in the stadium); STAND (standing up);
PYRO (use of or intended use of any In the unlikely event that we should have Any lost property will be held within our
pyrotechnic or smoke bomb). to evacuate the stadium, please adhere to 24-hour security office on the ground
the advice given by front line staff and on floor of the North West corner of the
our public address system. stadium. The telephone number is 020
SMOKING 3946 4051.
There is no smoking or use of CAMERAS/VIDEO CAMERAS POLICY

e-cigarettes permitted anywhere across
the stadium campus. Any photography and filming of the pitch
is forbidden during the match.
ANTI-TOUT MEASURES
Tickets for all Tottenham Hotspur

matches should only be purchased from
official sellers, and should only be sold at
the face value shown on the ticket.
Please note that tickets purchased from
A-Z GUIDE
Aa lift access to all levels. We shall offer access to your match ticket, as well as other in the North East corner on Paxton
temporary wheelchairs if required exclusive content accessible only within Terrace.
Access Cards and headsets to listen to our audio the stadium. There will also be sections
descriptive match commentaries. We of the app where you can take part in Audio descriptive commentary
If you are a Season Ticket Holder or shall have dedicated access stewarding competitions and even upload ‘selfies’
One Hotspur Member, you will have teams to work with guests who have to a special photo wall. In the coming Audio descriptive match commentaries
received a Stadium Access Card with access requirements. All concession months, we shall be upgrading the app will continue to be delivered by
your Membership pack. You should counters around the stadium have and increasing its functionality. professionally trained Club employees.
bring your Access Card with you to all been lowered for easier access. If you We shall offer headsets for fans with
home matches in order to gain entry have accessibility requirements and Archive (COMING SOON) hearing impairments to listen to the
to the stadium. If you are a Season are not registered with our Disability commentaries.
Ticket Holder, your seat details will be Access Scheme, please email access@ Soon to be housed within the restored
displayed on your Access Card. If you are tottenhamhotspur.com. Grade II listed Warmington House Away fans
a One Hotspur Member, the seat details where, with controlled access, our vast
will be automatically loaded onto your App collection of artefacts and past records, The 3,000 away fans for Premier League
Access Card upon each match ticket telling the story of the Club’s founding, matches will be situated in the lower tier
purchase. Make sure you download Make sure you download the free Spurs history and its link to the local area, can of the North East corner of the ground.
the Spurs Official app – once you log Official app via the Apple or Google Play be seen. Once open, this attraction will The stadium has also been designed to
in with your unique Client Reference stores prior to your visit. Not only will be free of charge for visitors. allow for varying away allocations due
Number, the app will display your ticket your match ticket be displayed within to requirements of different domestic
to the next applicable home match the app if you log-in with your unique Art Gallery and European competitions. Please note
and be ready to use. That way, your Client Reference Number, it is also that the Elmhurst Arms on Lordship
phone becomes your ticket and you are designed so that the user experience Tottenham is an emerging creative hub Lane is a designated pub for away fans.
covered if you ever forget to bring your varies depending on whether you are at for music and the arts. To celebrate this,
physical Access Card. When the ticket is the stadium or not, as well as whether it the Club has allocated a space on the
displayed in the app, you can download is pre-match, in-game or post-match. Level 1 Concourse in the West Stand Bb
it to your digital Apple or Google wallet. Before leaving home, you will be able to to showcase work by four local artists.
Once you have done so, the ticket will browse what’s on at the stadium so that The commissions on display respond to Bag Policy
automatically update within the wallet you can plan your day, as well as view all the brief ‘Passionate About Tottenham’
before each applicable game. the latest news articles and videos. It will and each of the works are inspired by We strongly advise supporters not to
provide travel information, so that you different aspects of our local area. As bring bags of any type into the stadium.
Accessible facilities can plan your journey, and also well as providing added vibrancy and a If you do bring a bag you will need to
information about the match itself, such unique installation to this light and airy have it searched. Our Bag Policy only
Our stadium is fully compliant with the as the latest team news and previews. As concourse space, our aim is to raise permits the following bags to be brought
Accessible Stadia Guide and exceeds you arrive at the stadium, the app will awareness for local creative talent, into the stadium after they have been
standards in many areas. really come into its own. ‘Wayfinding’ whose work will be viewed by thousands searched:
The stadium has accessible seating technology will allow you to navigate of visitors each year. We plan to change
and wheelchair spaces in all stands, directly to all of the stadium’s facilities – the display annually so as many artists • Ideally, you would bring the clear Club-
including our single tier South Stand. We from bars to restaurants and points of as possible can be given the opportunity branded Bag for Life that all Season
have the flexibility within our designs interest. The technology will guide you to showcase their work. Ticket Holders and Members received
to provide enlarged areas to enable step-by-step via the fastest or most in their Membership packs – for non-
family groups to sit together at various accessible route. Make sure you agree Assistance dogs members, reusable drawstring bags are
locations around the ground. On arrival, for the also available to purchase from Club
you will find designated accessible app to use your location and send you We welcome assistance dogs and have Shops at a price of £1
check-in entrances with large passenger notifications to make the most of this dedicated dog spending areas - one in
exciting technology. This will give you the South East Corner, ground floor, the • Clear carrier bags with a maximum size
of 30cm long x 30cm high – those issued stand, will see HEINEKEN, the Club’s disability is available in and around the as well as 74 accessible toilets across the
in Spurs Shops pre-match for a charge official beer partner, serving its much- stadium, subject to availability. If you stadium campus.
of 10p will meet this criteria. Shop staff loved beer and cider products including have accessibility requirements and
will place items directly into and seal Heineken®, Amstel, Strongbow and are not registered with our Disability Cheese Room
this bag – it should not be opened and Old Mout Cider, and craft beer from Access Scheme, please email access@
no personal items should be placed into Beavertown. For improved hygiene, tottenhamhotspur.com. However, There isn’t one! We’re not sure where this
this bag before you have been through draught beer will be poured using a please note that the car parking spaces rumour came from – but it has amused
the security checks. As long as the seal bottom-up ‘fast pour’ system. There will for disabled fans will be within a road us!
is intact, it will not require searching. The of course be a comprehensive range closure zone, so you will need to arrive
new carrier bags are fully biodegradable of soft drinks available across our early to access these and stay longer Chicken House
in-line with our environmental policy. concessions. before departing.
Our standard 10p carrier bags are being Located in the south-west corner
phased out and will only be issued Betting Cashless payments of Level 1, serving quality fried and
in shops after the game and on non- rotisserie chicken.
matchdays. Although there will be no betting kiosks The Club is proud to deliver the world’s
within the stadium, you will be able to first fully cashless stadium as we aim to Closing times
• Personal bags of A4 size or smaller place bets on the William Hill app and provide the best possible fan experience
(21cm long x 30cm high) mobile betting site via the stadium’s high at our new home. No cash will be All food and drink outlets will have
density WiFi. accepted for any purchase made within phased closing times – our food outlets
No other type of bag will be permitted the new stadium and its surrounding within the Market Place and all Feature
inside the stadium. Our Bag Policy Bikes campus, including the Tottenham Bars may remain open for up to two
has been developed to ensure a safe Experience. The result will be: hours after the final whistle, making
environment for all and to significantly Cycling is growing across London • Increased speed of service and shorter them the perfect destination to meet up
speed up access into the stadium for and the Club is hoping to increase the queue times. with friends and family for a post-match
those coming without bags. Those number of fans and staff who cycle to • More payment options – bank cards, drink or snack.
choosing to bring a bag to the stadium events. Ultimately, we would like at mobile, Stadium Access Card, Stadium
should be aware that they will be least 1% of all supporters to cycle to Prepaid Card, Gift Card. Coaches
delayed, whilst the bag is checked and and from matches. The infrastructure • Improved hygiene – catering staff won’t
tagged. If you have a medical condition is being provided to support this, with be handling cash. The Club is working with First Group
that requires you to bring a bag or other Cycle Superhighway 1 already running All payments can be made using the and the Big Green Coach Company to
equipment, please email access@ to the stadium from the south and a following methods: run a network of coach services from a
tottenhamhotspur.com. mini-Holland route in Enfield under - All major contactless UK debit and range of towns in supporter heartlands.
construction that will create a link to credit cards, with chip and pin applying Coaches will drop off less than a 10
Baby changing the stadium from the north. With this for purchases over £30. minute walk from the stadium. Home
in mind, new cycle stands have been - Mobile and wearable payment, and away supporter coaches will arrive
Our Baby Changing facilities can be installed near to the stadium. They are including Apple Pay and Google Pay - this between two and three hours before the
found in the Changing Places unit within located at four locations which can be method supports high value contactless start of the match and will normally leave
the Tottenham Experience. used on a matchday only. There is also payments. within one hour of the final whistle.
existing on-street hoops in the local area - Stadium Access Card
Bars that can be used on event days. - Tottenham Hotspur Stadium Prepaid Concourses
Card
At the rear of The Market Place in - Gift Card The generous and open concourses are
the South Stand is the 65-metre Goal Cc bathed in natural light from extensive
Line Bar that runs the entire length of Changing Places glazed areas with contemporary
the goal line - this is the longest bar in Car parking polished concrete floors made using
Europe. This, along with the new ‘high There are three Changing Places aggregate from White Hart Lane. You will
street pub-style’ Feature Bars in the There is no parking available for general toilets for those with complex care see an unrivalled standard of finish using
East and West Stands and the Tap Inns admission fans at the stadium. Parking requirements – two within the stadium materials such as brushed steel, copper,
and Touchline Grills situated in every for supporters with a and one at the Tottenham Experience – European oak and quartz. Supporters
have the freedom to move around the takes its name and design influence in the North West corner, is clearly and flagpoles must be no greater than
concourse from stand to stand so you from the old Tottenham & Edmonton identifiable with vibrant graphics 1m in length. Flags must not obstruct
can explore and meet fellow fans located Dispensary that once graced the High throughout and offers a tailored gangways, access routes, exits and
in other areas. Around the concourses Road. The salvaged frontage of this experience for fans attending with entrances, health and safety signage and
are areas for pop-up experiences, building is a feature within the Spurs children of all ages. Family Areas stairways. In order to ensure smooth
including promotions and competitions, Shop at the Tottenham Experience. concourse are in blocks 109, 110, 416, 417, access and display of your flag we advise
Legend appearances and other selected 510, 511 and 512. that you have it pre-approved. You can
entertainment. do this by emailing supporterservices@
Fanbassadors tottenhamhotspur.com a minimum of
Contemplation Room
Ee one week prior to bringing the flag to
Our Fanbassadors have been recruited a match. We reserve the right to deny
Emergency evacuation
A multi-faith contemplation room is from the local area via the Tottenham permission or confiscate flags if they are
available within the North West corner of Hotspur Foundation as part of our wider above an acceptable size, compromise
In the unlikely event that we should have
the stadium. Should you wish to use the employment drive. Acting as your Help public safety or obscure someone’s
to evacuate the stadium, please adhere
facility, please notify a Fanbassador or & Information point for the stadium, view or a camera position. The Club has
to the advice given by front line staff and
steward. make use of them and feel free to ask always considered that a football match
on our public address system.
anything. They will be able to provide you is a time to show allegiance to a football
Controlled Parking Zone (CPZ) with maps and other useful information, team first and foremost. A football
Entrances
including match-specific special offers. match is not an appropriate arena to
As with the old stadium, the local Our fantastic Fanbassadors are located display flags of any political or religious
On your Access Card or ticket
authorities will operate a Controlled on route to, inside and outside the affiliation or anything that could possibly
confirmation email, you will find an
Parking Zone (CPZ) – the boundaries stadium. be considered inflammatory – this can
Entrance number, 1-23. The location
of which have been extended by include national flags during times
of your Entrance will be indicated on
Haringey and Enfield Councils following Filming of political conflicts, campaigns or
signage at street level around the
consultation with local residents. issues. We shall liaise with other clubs
perimeter of the stadium. The Entrance
Any photography and filming of the pitch concerning the application of our policy
number will correspond to a certain set
Cup matches is forbidden during the match. at away matches.
of steps (there are 8 staircases in total
around the perimeter) that then lead
In certain Cup competitions, we First Aid Food
up to the entry level podiums – Paxton
are obliged to provide an increased
Terrace and Park Lane Square. Stewards
allocation for visiting supporters. This Each level of the stadium will have a The Club has designed the stadium’s food
will be located at the bottom of each
will result in visiting fans being located in clearly signposted First Aid room on the and drink experience around feedback
staircase to scan your ticket to ensure
the upper tiers of the North East corner concourse. The rooms are unmanned from fans and looks to embrace the local
you a) have the right ticket, and b) you
and certain home Season Ticket Holders but will have an emergency request vibe and culture. From our signature pies
are at the correct staircase. Unlike at the
may be relocated. If your seat is one of telephone fitted to the wall nearby. In to street food-style dishes, there will be
Lane, no matter what level of the stadium
those that are subject to relocation, you a medical emergency, fans should use something for every visitor. By using the
your seat is on, all general admission
will have been notified at the point of the nearest phone or notify the nearest Spurs Official app, you will have full sight
spectators will enter the stadium on the
purchase. Cup matches are not included steward to mobilise one of our response of all menu options, including dishes for
Level 1 concourse. You must only enter
as part of your Season Ticket unless you teams to your location. There are also 27 those with special dietary requirements.
the stadium via the Entrance indicated
are an 1882 Season Ticket Holder or have defibrillators located across the stadium All payments at any food or drink outlet
on your ticket, but once you are inside
registered on our Cup Ticket Scheme. campus to be used in the event of a will need to be made using a cashless
you will be free to move around the
cardiac arrest. payment method. The Market Place,
stadium.
situated in the stadium’s South Stand,
Flags & Banners
Dd and the Touchline Grills and Tap Inns,
located throughout the venue, will serve
Dispensary
Ff We welcome supporters who wish to a wide range of traditional fan favourites
bring flags to matches at our stadium. and other delicious dishes inspired by
Family Areas Flags should be no more than 250cm in London’s vibrant street food market
One of our Feature Bars located in the
size at their widest or longest section scene.
West Stand, Level 5, The Dispensary
The Family Area concourse, situated
Gg match, get into the ground early as this Ll Mm

is when we shall be delivering a range of
Gift cards fun and engaging activations for juniors,
Left luggage The M
including:
Traditional Tottenham Hotspur Gift No left luggage service is available at Situated on the ground floor at the
Cards will continue to be available in • Meeting our mascots Chirpy and Lily
the stadium on matchdays – however, north-west corner of the stadium, The M
Club Shops and can be used as a cashless • Signing up to one of the limited places
there will be one available on non- is a purpose-built media working space
payment method at the stadium and available to be one of our pre-match, on-
matchdays within the Tottenham offering seating for more than 200 and
throughout the surrounding campus. pitch flag bearers on the day or, if you are
Experience for anybody taking part in is equipped with 20 AV screens and two
attending your first match, you can join
our Stadium Tours. multi-screen media walls, as well as
Goal Line Bar Chirpy’s Parade
being fully WiFi enabled with hardwired
• Photo opportunities in front of an
Linesman power and data for all guests.
Located in the South Stand, Level 1, at augmented reality backdrop
the rear of The Market Place in the South • Measuring yourself against the heights
One of the food outlets available in Market Place
Stand is the 65-metre Goal Line Bar that of your favourite players
the South Stand Market Place, serving
runs the entire length of the goal line. • Getting your face painted in Spurs
classic fish and chips. Situated in the stadium’s South Stand,
This is the longest bar in Europe. colours
serving a wide range of traditional fan
• Taking advantage of giveaways and
Lost children favourites and other delicious dishes
entering competitions
inspired by London’s vibrant street food
Hh All children under the age of 14 must be
accompanied by a responsible adult.
market scene. The food options within
the Market Place include burgers, fish
Half-time entertainment Kk However, if you become separated and chips, chicken, Asian street food
from your child, please notify the and pizzas. Our food outlets within
We plan to bring you a range of Half-Time Keeping you up-to-date nearest steward immediately, providing the Market Place remain open for up
entertainment and special guests just as much detail as possible (name, to two hours after the final whistle,
as we have always done but with bigger Once you’re in the stadium, we shall age, appearance, place last seen). If making this the perfect destination
video screens, more of them and a better endeavour to keep all fans updated attending with a child, we strongly to meet up with friends and family for
sound system! Details about what you with live transport information so that recommend that they wear a wristband a post-match drink or snack. We shall
can look forward to will be available you can plan your journey home after that can be collected from one of our continue to serve our range of food
on our website and via our app before the match. With nearly 1,800 screens Fanbassadors upon arrival. These should and drink options well after the final
matches. throughout the stadium, as well as a be clearly marked with the adult’s name, whistle. A dedicated stage will play
state-of-the-art sound system, we’ll contact telephone number and seat host to a programme of post-match
ensure that you do not miss any key location. We also suggest that you agree entertainment including live music,
Ii information regarding public transport, clear meeting points both inside and Legends Q&As and DJ sets. We shall, of
as well as posting updates on our outside of the stadium, making clear to course, show any other Premier League
Information point channels. your child that, if you become separated, matches that are being broadcast
they should approach nobody other than post-match on our screens. Details
Although there is no specific Help Kiosks a steward. on our programme of post-match
& Information point on the stadium entertainment at The Market Place will
campus, our Fanbassadors will be Touchline Grills and Tap Inns are located Lost property be available to view on our website and
available to answer any questions you throughout the stadium, serving a range app before the game.
may have. of food and drink options. Although Any lost property will be held within our
there will be no betting kiosks within the 24-hour security office on the ground Microbrewery
stadium, you will be able to place bets on floor of the North West corner of the
Jj the William Hill app and mobile betting
site via the stadium’s high density WiFi.
stadium. The telephone number is 020
3946 4051.
Beavertown will operate a microbrewery
within the Tottenham Tap Room, located
in the South East corner, Level 1 – a
Juniors
world first for any football stadium.
If you are in our Family Area for the
Museum (COMING SOON) ways to ensure that products we use Public transport improvement works are completed
do not end their life with us as part and new rolling stock then comes into
Soon to be based within the restored of our commitment to reducing our The stadium is well-served by public operation. We encourage fans to make
Grade II listed Warmington House single-use plastic footprint across Club transport, so this is the best way to get full use of the platform capacity at all
and utilising interpretive media and operations. We have sought to source to the stadium. There are many transport four stations and follow the advice of
interactive displays, the Museum is more environmentally sustainable options available depending on where stewards and station staff. Depending
designed to tell the Club’s history, alternatives to single-use plastic and you are coming from. Although you on which direction you are travelling in,
display Club artefacts and encourage will continue to do so as part of our may have been used to travelling to the there are likely to be lengthier queues
the visitor to explore all aspects of the commitment to phasing out single-use Lane over a number of years, the new at White Hart Lane than at stations
Club and its home in Tottenham. plastics from our operations. Any new stadium will see the number of visitors slightly further afield, such as Tottenham
contracts which come up for tender much increased on a matchday. You will Hale. It may be quicker for you to
will also include a requirement to cut see service improvements, new shuttle walk to a different station than you
Nn single-use plastics. As such, we shall
not be stocking plastic straws, stirrers
bus services, regional coaches, better
pedestrian walkways, clear signage,
would normally use to access train and
Undergound services.
or cutlery from day one at the stadium cycle parking and regular transport
N17 Grill across all concourse areas, nor will they and station updates on Club channels
One of the food outlets available in
be wrapped in any plastic disposable
packaging. We shall instead be using
and screens around the stadium. There
will be no parking available for general
Rr
the South Stand Market Place, serving wooden stirrers and cutlery, and paper admission fans at the stadium, local
gourmet burgers. straws. In addition, no single-use road closures and an extended Event Recycling
plastics will be used to serve food inside Day Controlled Parking Zone (CPZ), so
Naan and Noodle our premium areas. All our One Hotspur we encourage fans not to drive. Given The Club is dedicated to minimising
Members will have received a Bag for the ongoing improvements to stations the environmental impacts of all our
One of the food outlets available in the Life as part of their Membership packs. and services, you may find that there is a activities. You can help us ensure all
South Stand Market Place, serving Asian The see-through Club-branded Bag for more effective way of getting to us than waste is recycled by simply choosing
street food. Life meets our Bag Policy, meaning fans the way you used to travel. the right bin when you dispose of your
can bring their bag along on matchdays rubbish. Throughout the concourses,
to carry all of their belongings and in- Push chairs you will find two different bins at each
Oo store purchases. Stadium visitors that location – one is for General Waste, the
other for Dry Mixed Recycling. The only
are not part of our Membership scheme There are no facilities within the stadium
will be able to purchase a multi-use, for storing push chairs. waste items that should be placed in the
Opening times Dry Mixed Recycling bins are as follows:
General admission to the stadium is reusable drawstring bag from one of our
- Empty plastic and glass bottles
open from two hours before kick-off and retails outlets at a cost of £1.
Qq - Empty cans
we really do encourage you to get to the - Paper
stadium at least an hour before kick-off Prepaid cards
Queue management - Small cardboard
so that you avoid busy public transport These items should not contain any left-
times and leave enough time to clear One of our cashless payment methods,
available in Club shops or online, prepaid When queues form either when entering over food or liquids if being placed into
security. All bars and food outlets will the stadium or at train stations after the Dry Mixed Recycling bin. All other
open two hours before kick-off, at cards can either be ordered in advance
and delivered to your home address or matches, please follow the available waste, such as left-over food, should be
the same time as the stadium opens. signage and pay attention to the advice placed in the General Waste bin.
Premium areas are open from three made available for collection in store
within minutes for same day use via our of stewards. Information on queue
hours before kick-off. times at stations after matches will be Refunds (tickets)
‘click and collect’ service.
communicated via TV screens within
Programmes the stadium. As with the Lane, it is the Should you purchase a ticket and find
Pp post-match period where queues will be you are unable to attend a fixture, you
A staple of any matchday, programme longest at the four stations. However, can apply for a full refund (minus booking
Plastic vendors will be present outside and we expect queue lengths will reduce fees) subject to providing written notice
inside the stadium, all equipped with after the first few months as you learn by no later than seven days before the
We are leading the way in exploring cashless payment devices. new travel routes, the track and station match. This relates to all Members
purchasing via the One Hotspur Ss Security Checks communicated via our website and app
Members’ priority sales windows, Guest the day before the match. The Club has
Ticket sales (where Season Ticket Security Checks for all spectators, home painstakingly retained and restored the
Safe seating
Holders and Members are given the and away, will take place at the top of facade of the old Tottenham & Edmonton
chance to purchase additional tickets the staircases that lead onto our entry Dispensary to its original glory. Shirt
Areas at the front of the South Stand,
before a full unrestricted general sale) level podiums. These will be conducted printing will be carried out behind the
as well as in the visiting supporters’
and all general ticket sales. Season ‘airport-style’ with spectators being restored façade – a fantastic historical
section, have been future-proofed for
Tickets are strictly non-refundable asked to pass through a metal detector. feature of this new and exciting shop.
safe standing. Although ‘rail seating’
and only transferable through Ticket Once you have passed through the You will find further matchday retail
is used extensively in Germany and at
Exchange or Ticket Share. Security Checks, you will be free to spaces are at the following locations:
Celtic Park in Scotland, the Club has
approach the turnstiles. - Northumberland Park– Our store next
created a different, improved design
Road closures to the train station will be back open on
that doesn’t compromise comfort. We
Sensory Room matchdays only having been closed since
have developed a purpose-designed
Please note we shall need to close some we left the Lane.
‘safe seating’ solution whereby safety
roads closest to the stadium before, An area in the North-West corner of the - West Stand Level 1 concourse
and spectator comfort are given equal
during and after a match to make it safe stadium, Level 4, has been designated - South Stand Market Place kiosk
precedence, using the same moulded
for fans, local residents and businesses, for fans with sensory impairments to - Paxton House (coming soon)
seats as in the rest of the general
and for emergency access to the area. assist their matchday experience. All our retail outlets will sell a range of
admission areas. These seats provide
On matchdays, general traffic will not replica kit, apparel, gifts and souvenirs
the same comfort and leg room as in
be able to access parts of the High The Shelf with shirt printing available at the Spurs
all other areas of the stadium, with
Road between White Hart Lane and Shop at the Tottenham Experience. All
an ergonomically profiled bar in front
Lordship Lane/Lansdowne Road from One of our Feature Bars located in the stadium retail outlets will be cashless
of the seats set at 900mm for clear
two hours before and up to one hour East Stand, Level 1. The bricks in The and supported by mobile technology to
sightlines. The seat in its folded position
after the match at the Police Match Shelf have been salvaged from the speed up service. You will also be able
is slim, allowing the stepping clearway to
Commander’s discretion. Worcester East Stand of White Hart Lane whilst to make ‘click and collect’ merchandise
be maximised, with a purpose-designed
Avenue will also be closed from 8am on the metal work on the bar is inspired by orders online (and soon via the Spurs
lock to ensure the seat can be stowed
matchdays and Park Lane from three the Archibald Leitch design from the Official app) for collection from the
when required.
hours before kick-off. Parking bays will old Shelf. On the feature wall opposite, Tottenham Experience.
be suspended on both Park Lane and we give you the history of our famous
Seats
Worcester Avenue during these times. old East Stand, with historic pictures Shuttle Buses
All side roads in around a half a mile on back-lit galvanised steel – heritage
Season Ticket Holders will find seat
radius of the stadium will also be closed displayed in a modern way. The wall will For the first time, the Club is providing
details on their Access Cards. One
to general traffic. No vehicles other than also feature a soundwave representing new pre-booked free shuttle bus
Hotspur Members, however, will not
emergency services and local residents the familiar ‘we’re the Shelf side’ chant services for fans attending home
have these details on their Access
or businesses with the necessary that would be regularly heard at the matches. We shall run three high
Cards so will need to refer to their
permits will be allowed within the road Lane. capacity, high frequency services from
confirmation email for the information,
closure zones. Love Lane and Whitehall Alexandra Palace and Wood Green
as will non-Members who have
Street will also have all parking bays Shops stations for general admission fans
purchased a ticket. Clear signage on the
suspended and will be closed for up to and from Tottenham Hale station for
concourses will direct you to your seat.
one and a half hours after a match to The Tottenham Experience located on premium guests and fans with access
You will be amazed at just how intimate
cater for queues at White Hart Lane the High Road is home to the largest requirements. The Alexandra Palace and
and close to the action you will feel with
station. For one to two hours after a retail space of any football club in Wood Green services will be in operation
a seating bowl designed to place fans
match, Leeside Road will be one-way Europe, utilising the latest retail for three hours before and two hours
closer to the pitch than at any other
eastbound and Willoughby Lane will be concepts and technology. The store after a match. The Tottenham Hale
comparable size stadium in the UK. The
one-way northbound. features a 100-seat auditorium area service will also start three hours before
comfortable modern seating will offer
to host pre-match and post-match the match and from 30 minutes to two
generous leg-room and uninterrupted
experiences, special appearances and hours after the final whistle. The shuttle
views of the pitch.
promotions for those that arrive early buses will help to ease the impact on the
and stay longer. Details of these will be local train stations and the need for fans
to change train at Finsbury Park. For all We shall be catering for special dietary Beavertown will operate a microbrewery account. The credit from the sale will
shuttle bus routes, the last inbound bus requirements across the stadium. within this area – a world first for any be deducted from the cost of your
will leave the stations 30 minutes before The app will contain, and staff will be football stadium. Season Ticket renewal or the funds can
kick-off. Although the service is free for equipped with, allergen information on be withdrawn throughout the season
all fans attending the match to use, you all of our food products served within Taxis using our Cashback service during
will need to register before the match the Market Place, Touchline Grills and allotted timeslots – visit Ask Spurs
and present your e-ticket to bus staff Tap Inns. Visitors can also use the app The Club is keen to support local black for details. If you are an 1882 Season
before entry. to identify which of our outlets have taxi drivers and has been working Ticket Holder that has sold your ticket
the widest range of foods to meet their closely with the London Borough of via Ticket Exchange, you will receive the
Sky Walk (COMING SOON) needs and dietary requirements. Haringey and TfL to understand how we following credit amounts depending on
might better use them as another travel match category: Cat A (£140)/B (£115)/C
Do you dare to experience the Stadium Tours option for fans on matchdays. We have (£90), with credit amounts for domestic
spectacular Sky Walk? An adrenaline- secured a new, matchday black taxi rank cup ties confirmed on a game-by-game
filled attraction where you scale the Get to know our new home in our at Scotland Green. This will be on a side basis. Any sales restrictions imposed
Tottenham Hotspur Stadium and step fantastic behind-the-scenes stadium street, off the High Road, and provides on the fixture in question will apply to
on the glass walkway 40 metres above tours. Throughout the tour you will another alternative for those with the tickets available on Ticket Exchange
the pitch. Take in views of London experience the player journey. Sit in accessibility needs. – for example, if a game sells out to
before you test your nerve by taking the the home changing room, walk out of Members, Ticket Exchange tickets
ultimate challenge – an abseil from the the players’ tunnel, go pitchside, see Ticket Exchange will only be available to Members, or
stadium roof to ground level. the view from the dugout and much, if a security restriction is imposed on
much more. Season Ticket Holders and Season Ticket Holders are able to use sales, the same restrictions will apply
Smashed Olive Members will receive a discount on this service to sell their ticket for home on Ticket Exchange. If you are a One
Stadium Tours. Initially, tours will not be Premier League fixtures through their Hotspur Member that has purchased
One of the food outlets available in the operating on a matchday. e-Ticketing account. If you are an 1882 a ticket via Ticket Exchange, the seat
South Stand Market Place, serving pizza Season Ticket Holder or have registered details will automatically be loaded
and salads. onto the Cup Ticket Scheme, you can onto your Stadium Access Card upon
Smoking
Tt also list home Cup tickets for sale using
this service. Any listed seats will be
purchase. If you are a non-Member
that has purchased a ticket via Ticket
released for sale on a date to be decided Exchange, you will be issued an e-ticket
There is no smoking or use of Tap Inns by the Club. Tickets will be listed for that can either be printed at home or
e-cigarettes permitted anywhere across sale at face value plus a £7.50 admin downloaded into your mobile wallet on
the stadium campus. Situated in every stand, our Tap Inns will fee, to be paid by the purchaser of the your phone.
see HEINEKEN, the Club’s official beer ticket, and will be issued as an e-ticket
Snack Attack! partner, serving its much-loved beer and so no other booking or postage fees Tickets
cider products including Heineken®, will apply. A ticket can be removed from
Our brand new Snack Attack! packs Amstel, Strongbow and Old Mout Cider Ticket Exchange by the Season Ticket If you are a Season Ticket Holder or
will be available within all areas of the and craft beer from Beavertown, as Holder at any point until it is sold. Once One Hotspur Member, you will have
stadium for young fans attending. The well as fan favourite food dishes. For the seat has been purchased on Ticket received a Stadium Access Card with
packs will include your choice of chicken, improved hygiene, draught beer served Exchange, your Stadium Access Card your Membership pack. You should
a beef burger or bean burger, along with at the Tap Inns will be poured using a will be deactivated for this fixture. To bring your Access Card with you to all
a freshly prepared fruit bag, soft drink bottom-up ‘fast pour’ system. take advantage of Ticket Exchange, home matches in order to gain entry
and either chips or vegetable sticks. Season Ticket Holders must log into to the stadium. If you are a Season
We’ve partnered with Match Attax so Tap Room their e-Ticketing account to list for sale. Ticket Holder, your seat details will be
that each Snack Attack! contains a free If you wish to list a family member’s seat displayed on your Access Card. If you are
pack of cards for you to collect or swap Located alongside The Market for sale, you must be at Managed Level a One Hotspur Member, the seat details
with friends at school. Place, South East corner, Level 1, the within ‘My Network’. If the seat sells, will be automatically loaded onto your
Beavertown Tottenham Taproom will Season Ticket Holders will be notified Access Card upon each match ticket
be open for fans to visit at all domestic by email and will receive a credit of the purchase. Make sure you download
Special Dietary Requirements home fixtures, serving the Tottenham- ticket face value into their e-Ticketing the Spurs Official app – once you log
based brewery’s range of craft beers.
in with your unique Client Reference downloaded into your mobile wallet on 1. White Hart Lane (London Overground): Vv
Number, the app will display your ticket your phone. approx. 5 mins walk to the stadium
to the next applicable home match 2. Seven Sisters (Victoria line and
Victoria line
and be ready to use. That way, your Ticket touting London Overground): approx. 30 mins
phone becomes your ticket and you are Tickets for all Tottenham Hotspur walk to the stadium
The Victoria line will be especially busy
covered if you ever forget to bring your matches should only be purchased from 3. Tottenham Hale (Victoria line and
on matchdays, particularly for weeknight
physical Access Card. When the ticket is official sellers and should only be sold Abellio Greater Anglia services): approx.
matches before the game when fans
displayed in the app, you can download at the face value shown on the ticket. 25 mins walk to the stadium
will be travelling at the same time as
it to your digital Apple or Google wallet. Please note that tickets purchased 4. Northumberland Park (Abellio Greater
commuters are travelling home. To
Once you have done so, the ticket will from unofficial websites/agencies, Anglia services): approx. 10 mins walk to
manage congestion and safety, before
automatically update within the wallet social media sites, or from touts will be the stadium
mid-week games it may occasionally
before each applicable game. In the invalid and you are likely to be refused A fifth train station – Meridian Water,
be necessary for Victoria line trains not
event that the fixture reaches a general entry or ejected from the stadium. served by Abellio Greater Anglia
to stop at Seven Sisters. If so, you will
sale, match tickets will be distributed If you have any reason to doubt the services (opposite IKEA on Meridian
then be able to get off at Tottenham
to non-Members either as a print-at- validity of your ticket(s), you can check Way) – is scheduled to open in mid-2019.
Hale and walk to the stadium from there.
home ticket via email or as a traditional against a list of official suppliers on Ask We strongly discourage fans from using
Tottenham Hale is actually a shorter walk
paper ticket. If you select the print-at- Spurs. The unauthorised sale of match Silver Street station and Bruce Grove
to the stadium than Seven Sisters. Your
home option when purchasing, please tickets above face value is a criminal station. At Bruce Grove you will find
journey may be less crowded if you can
ensure you do so before travelling to the offence under UK law and is a matter it extremely difficult to board a train
avoid the Victoria line. Travel as early
stadium. we take very seriously. If you see any immediately after a match if you are
as possible before kick-off and try to
tickets being sold against our terms travelling southbound.
avoid peak times if you can. There will be
Ticket Office and conditions, please report this to
managed queues at Seven Sisters and
supporterservices@tottenhamhotspur. Turnstiles
Tottenham Hale for station entry after
We are pleased to provide you with our com. All cases are investigated, and
matches and you may have to wait longer
Ticket Office located at the North-West where possible those responsible Once through security, you should head
than previously to gain access to the
corner of the stadium campus at Paxton banned. to the entrance indicated on your ticket.
stations.
Place. This will be the place for any The turnstiles will work similar to those
matchday ticketing enquiries. Toilets on the London Underground – you tap or
scan your ticket and then walk through.
Ticket Share There are plenty of high-quality If you are using your physical Stadium Ww
washrooms available and you can find Access Card to gain entry, you will
Ticket Share allows Season Ticket the nearest one to your location by simply need to tap it on the reader on WiFi
Holders to gift their ticket to any using the app. There are also public top of the turnstiles. If you are using a This stadium will be one of the most
individual within ‘My Network’ via your washrooms available across the stadium ticket with a barcode i.e. a paper ticket, technologically advanced in the world
e-Ticketing account at no charge. You campus. print-at-home ticket or within the app, and it has been designed with technology
may list a maximum of 20 individuals you will need to insert and line it up with incorporated into the fabric of the
within ‘My Network’. To take advantage Touchline Grills the reader. Stewards will be on hand to building to enhance the fan experience,
of Ticket Share, you must register your help should there be any difficulties. with free high-density Wi-Fi and mobile
friend or family member with a client Located throughout the stadium, coverage from all four major UK network
reference number. If you are an 1882 serving a wide range of traditional fan providers. Upon your first visit to the
Season Ticket Holder or have registered
onto the Cup Ticket Scheme, you can
favourites and other delicious dishes
inspired by London’s vibrant street food
Uu stadium, you should select the Wi-Fi
network named ‘Stadium_Guest’ in your
also share home Cup tickets using market scene. A selection of food from phone’s settings that will then bring
this service. If you are a Season Ticket outlets in The Market Place will also be Underground services
up a registration page – once you have
Holder that has shared your ticket for available. accepted our terms and conditions
a game, your Stadium Access Card will Seven Sisters (appox. 30 mins walk
for using the Wi-Fi, you are then
be deactivated for this fixture. The Train stations to the stadium) and Tottenham Hale
automatically connected.
recipient will be issued an e-Ticket (approx. 25 mins walk to the stadium)
that can either be printed at home or The stadium is served by four train are both served by the Victoria line on
stations: the London Underground.
54 Welcome Home - Your Guide
The White Hart
One of our Feature Bars located in the

East Stand, Level 5, The White Hart
pays tribute to the Club’s former home,
with The Lane previously owned by
Charrington’s Brewery – fans are sure
to feel at home here. The feature wall
opposite will pay homage to the great
Bill Nicholson. In this area you will also
find a contemporary artist’s impression
of the day we bid farewell to our former
home in May, 2017.
Yy
Young fans
All children under the age of 14 must be

accompanied by a responsible adult.

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The Tottenham Hotspur Stadium

Welcome Home - Your Guide

Accessing Inside Your

Ticket Share allows Season Ticket

To take advantage of Ticket Share, you

PLANNING YOUR DAY

FANBASSADORS - HERE TO HELP

FROM STATION TO STADIUM

We have installed ‘Legible London’-style

ACCESSING THE STADIUM

Unlike at the Lane, no matter what level

You must only enter the stadium via the

BAG POLICY - LET’S BE CLEAR

No left luggage service is available at

Personal bags of A4 size or smaller

INSIDE YOUR NEW HOME

Upon your first visit to the stadium, you

Gift Card – traditional Tottenham

If you have any further questions

Mobile and wearable payment,

Stadium Access Card – Season Ticket

FOOD AND DRINK

SHOPS & ATTRACTIONS

• Stadium Tours – get to know our home

• Sky Walk – do you dare to experience

RECYCLING - USE THE RIGHT BIN!

The only waste items that should be

ATTENDING WITH CHILDREN BABY CHANGING

Our Snack Attack! packs will be PUSH CHAIRS

Distances from the front row to the We have developed a purpose-designed

SAFE SEATING Please note that the Elmhurst Arms on

TOILETS MAKE A DAY OF IT

A staple of any matchday, programme vendors

PLEASE TAKE NOTE

SPURS RESPECTS BETTING CONTEMPLATION ROOM

There is no smoking or use of CAMERAS/VIDEO CAMERAS POLICY

Tickets for all Tottenham Hotspur

Gg match, get into the ground early as this Ll Mm

The White Hart

One of our Feature Bars located in the

All children under the age of 14 must be

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