Case work - 2

Observer: Komal

Counsellor: Ms. Archana

Name of the Client: Ms. X

Gender: Female

Age: X Years

Occupation: Home Maker

Marital Status: Married

Cultural Affiliation: Hindu

• INITIAL DISCLOSURE

- Rapport Building

The Counsellor Used the skill of Rapport Building very well. They both (The client and the Counsellor)
maintained a good rapport from the beginning to till the end of the session.

- Comfort

The Counsellor took utmost care to ensure that if the client is comfortable. The Counsellor made her
client comfortable throughout the session.

- Positive Regard

The Counsellor seemed very positive and was giving positive regard to her client as well.

- Eye Contact

The Counsellor maintained a very good eye contact with the client throughout the session.

- Trust

The Counsellor asked questions taking the client into confidence/ trust with providing a welcoming
environment.
- Interest

The Counsellor was quite interested in the explanation of client's complaint

• IN-DEPTH EXPLORATION
- Client's Problem

The Counsellor made her client open to share her problem without any hesitation.

- Elaborated questions

The Counsellor asked many elaborated questions to her client to get the deep understanding of the
case.

- Client's moment

The Client was expressing herself positively with positive gestures.

- Questionnaire

The Counsellor asked relevant, appropriate, and open-ended questions to the client.

• COMMITMENT TO ACTION:
- Goal setting

The Counsellor Set her goal after identifying the Central problem of the client.

- Achieve the target

The Counsellor clarified all the possibilities to tackle the problem and achieve the target.

- Learning in the Process

Both the Counsellor and the client learned a lot of things during the session.

• COUNSELLOR QUALITY:
- Patience

The Counsellor was very much patient throughout the session.

- Confidence

The Counsellor was very much confident to provide her client clear Guidance and Assistance.

• COUNSELLOR SKILLS

- Communication skill

The Counsellor was communicating the ideas (using kind words) with the client very confidently to
make her feel relaxed.

- Listening skill

The Counsellor was listening her client very carefully to establish trust and understanding between
them.

- Non-Judgemental

The Counsellor was not pre assuming anything about the client, but her focus was to make positive
changes in Client's life.

• TRANSITION
- The Counsellor was asking the questions in an appropriate manner which made the client ready to
answer.

- The client was understanding each level of questions asked by the Counsellor.

•CLIENT'S FEEDBACK
- The Client says that the session went well.

- The Client claims that the Counsellor reflected her state of mind completely.

- The Client also mentions that the counsellor understood and summarised the issue very well.

- The client claims that she felt very comfortable talking with the Counsellor.