CAT® CONNECT
SERVICES
CHOOSE CAT® CONNECT AND GET MORE FROM EVERY ASSET
Cat® Connect offers a simple way to:
Receive and share information about your assets
in real time. Whether you’re managing a single
asset or an entire fleet, customized data is at your
fingertips — on the jobsite, on the go or in
the office.
Access web-based maps of your jobsite from any
device with an internet connection. Personnel out
in the field can see the same view a manager has
back in the office.
ENERGY. INSIGHTS. SUCCESS.
Now there’s an easier way to monitor and manage
your assets, no matter where they’re located.
Enroll in Cat® Connect Services, and let our
expertise in energy turn your data into insights
that can improve your profitability.
View your asset’s status, location, engine and
electrical parameters and current faults.
Make more informed decisions with customized
alerts sent directly to you by text or email.
Leverage Cat domain expertise in energy to
boost asset performance and life expectancy while
lowering the operating costs of all your connected
assets.
 FLEET ASSET MY
SCREEN SCREEN DASHBOARDS

GET THE DATA YOU NEED TO MEET YOUR ENERGY GOALS

Cat Connect gives you the customized data you need to identify and resolve problems quickly—often before
they result in costly repairs and unscheduled downtime. Choose the Cat Connect features that best fit your
goals. Whether you aim to IMPROVE EFFICIENCY, REDUCE RISK, CUT COSTS OR BOOST YOUR BOTTOM
LINE, THE DATA IS AT YOUR FINGERTIPS THROUGH ANY CELLULAR OR LOCAL NETWORK CONNECTION.

STANDARD FEATURES ENHANCED FEATURES

Engine and electrical parameters Ability to add high fidelity customer defined data channels
Visualization of asset’s historical performance 3rd party controller support
(parameters depend on application)
Balance of plant data acquisition
Events and diagnostics for remote troubleshooting
Enhanced graphing with adjustable time period
Preventive maintenance planning
Advanced data discovery—select important asset data
Customized dashboards for analysis
Unlimited # of users
Geo-fencing
INVERTER
13 months trending data
Customized alerts sent by text or email
Weather data
Optional remote start/stop
Performance data
Mobile app
Monitor energy efficiency, fuel substitution,
% renewable

YOUR DATA, OUR VALUES*

*
To view Caterpillar’s “Data Principles” and
“Data Governance” statements, please visit:
Cat.Com/catconnect

1Beabouttransparent
data collection 2 Protect the
data we collect 3 Respect your
data rights*
 COMMON TO ALL CUSTOMERS

CAT® ELECTRIC POWER TECHNOLOGY

DEALER GUIDE FOR CONNECTING CUSTOMER PAIN POINTS TO CONNECTIVITY OPTIONS

ASK QUESTIONS TO BETTER UNDERSTAND YOUR CUSTOMER’S PAIN POINTS

Pain Point: Pain Point: Pain Point: Pain Point:

MANAGING MAINTENANCE READY TO RUN when needed COST OF OWNERSHIP improve FAULT CODES & NOTIFICATIONS
correctly and on schedule power produced for investment to react quickly and protect
machine investment

+ How do you track Preventative
Maintenance (PM schedules:
electronically, manually or some
combination?
+ How often do you miss PM
events?
+ How would greater visibility to
upcoming PM events, including
outcomes, help your business?
+ Who in your organization
schedules and ensures the
completion of PM events?
+ How often do you find your assets + Do you have a good visibility of + Do you know if your generator has
in a state that isn’t ready to run? your asset's performance & any active faults?
+ How much money do you lose if utilization? + Are you able to view fault codes
your asset is not starting when it + Do you keep track about the digitally?
should? performance of your asset? + Do you receive alerts notifying
+ How often does your generator + How do you get an overview you that your generator needs
get disengaged from AUTO mode? about the productivity of your attention?
+ Have you ever needed a generator asset? + Can you think of any specific
to start and found out it wasn’t + Do you know how many hours events or activities that you would
ready? your generator is operating? like to receive a notification
+ Have you ever had a battery go + Do you track your generators load about?
dead and not know? efficiency?

HIGHLIGHT THE VALUE YOUR CUSTOMER WILL CAPTURE THROUGH CAT CONNE CT

+ Create asset hour PM
schedules
+ Get alerts for upcoming events
+ Easily purchase PM parts
and/or schedule dealer PM
services
+ Optimize maintenance by
using analytics & algorithms
+ View ready to run state on
Remote Asset Monitoring
+ View battery voltage and
know when it’s time to
replace. (Batteries are the
#1 reason why gensets don’t
start)
+ View detailed screens that
show you if your asset ready
to run
+ Understand the efficiency of
your genset. Helping
understand fuel burned vs KW
produced
+ Connectivity can help you
understand if you have
rightsized your generator for
load percentage (load bank)
+ Know if your fuel is getting
burned in the engine or going
missing
+ Know immediately if your
generator has a fault code,
allowing you to take action!
+ Receive notifications for run
status and fuel or oil levels
+ Get an alert when your battery
performance deteriorates

UNDERSTAND THE CONNECTIVITY OPTIONS DESIGNED FOR DIFFERENT CUSTO MER TYPES

MY.CAT.COM REMOTE ASSET MONITORING® REMOTE ASSET MONITORING PREMIUM® API

PRIME /
STANDBY CRITICAL STANDBY RENTAL HYBRID BALANCE OF PLANT
CONTINUOUS

© 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the
"Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may
not be used without permission.
Caterpillar: Confidential Green
 ST AND B Y C U ST O M E R S

CAT® ACCELERATED CONNECTIVITY

DEALER GUIDE FOR CONNECTING CUSTOMER PAIN POINTS TO CONNECTIVITY OPTIONS

WHO IS THE Customers who have gensets that run when needed for backup power
CUSTOMER: supply at office buildings and other non-critical locations

ASK QUESTIONS TO BETTER UNDERSTAND YOUR CUSTOMER’S PAIN POINTS

Pain Point : Pain Point :

FUEL LEVEL, are you prepared to run your business
during an emergency power outage?
+ How much fuel is available to your gensets right now?
+ How do you monitor fuel level today?
+ What are your requirements for running during an outage?
+ 24 hours?
+ Who is responsible for dispatching a fuel truck to re-fuel?
+ Would they want real-time updates?
BATTERY CONDITION, are you aware batteries are
the #1 reason gensets fail to start?
+ When was the last time your batteries conditions were checked?
+ On what frequency are the batteries checked?
+ Who is responsible for checking the batteries?
+ Is this part of a Customer Value Agreement (CVA)?

HIGHLIGHT THE VALUE YOUR CUSTOMER WILL CAPTURE THROUGH CONNECTIV ITY

+ With Cat Remote Asset Monitoring, you can access your
fuel levels directly from the User Interface or mobile app
+ Get real time updates via text or email when fuel drops
below your desired threshold
+ Risk avoidance during severe weather and power outages
+ With Cat Remote Asset Monitoring, you can access your
battery voltage directly from the User Interface or mobile
app
+ Get real time updates via text or email when voltage drops
below your desired threshold

EXPLAIN HOW CONNECTIVITY REMOVES BUSINESS RISKS DURING POWER OUT AGES

Receive alerts and Monitor and manage

view event codes assets remotely

View real-time data

© 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the
"Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may
not be used without permission.
Caterpillar: Confidential Green
 C R I T I C AL ST AND B Y C U ST O M E R S

CAT® ACCELERATED CONNECTIVITY

DEALER GUIDE FOR CONNECTING CUSTOMER PAIN POINTS TO CONNECTIVITY OPTIONS

WHO IS THE Hospitals, Data Centers, Military & Government, Nuclear installations, Critical grid
CUSTOMER: control, Disaster Fleet, Transportation (Tunnels, Rail, Highways, Aviation), Mining,
Industrial process, Events

ASK QUESTIONS TO UNDERSTAND YOUR CUSTOMER’S PAIN POINTS

Pain Point: Pain Point: Pain Point:

READY TO RUN when needed
+ Have you ever needed a generator to start
and found out it was not ready?
+ Do you need your generator to start when
needed in order that nothing more
damageable happens?
+ Do you need to receive real-time events
(fuel, battery, etc)?
COMPLIANCE fulfill and report all
regulatory requirements
+ Do you need to respect local or company
regulations?
+ Do you need to provide weekly reporting?
+ Do you need to monitor your emissions?
+ Do you need to do run testing?
+ How do you plan your maintenance? Do
you track PM schedules?
+ Would your business benefit from a more
effective tracking process?
MANAGE MULTIPLE UNITS REMOTELY
from anywhere and at anytime
+ How do you monitor parameters?
+ How much does it cost to send technician to
monitor the fleet (ie get a PSR)?
+ Do you need to see data trending and do
predictive maintenance?
+ Do you use S-O-S® and/or Cat Inspect?
+ Would accessing all asset data on a single
common platform help simplify and
improve your day-to-day decision-making?
+ Do you have a mixed equipment fleet?

HIGHLIGHT THE VALUE YOUR CUSTOMER WILL CAPTURE THROUGH CONNECTIV ITY

+ View ready to run state + Be compliant with regulations and/or + Access remotely to generator parameters
+ View battery voltage company rules + Click any particular job site or asset to
+ Receive real-time alerts and fault codes + Provide reports view precise details
+ Manage maintenance + Access a visual (digital) map of all projects
in one place

EXPLAIN HOW CONNECTIVITY AND CUSTOMER VALUE AGREEMENTS PROVIDE P IECE OF MIND

Get reports and monitor Manage your mixed fleet View allocation and
testing and compliance from one online source status of all assets

© 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the
"Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may
not be used without permission.
Caterpillar: Confidential Green
 P R I M E / C O NT I NU O U S C U ST O M E R S

CAT® ACCELERATED CONNECTIVITY

DEALER GUIDE FOR CONNECTING CUSTOMER PAIN POINTS TO CONNECTIVITY OPTIONS

WHO IS THE Combined Heat and Power (CHP), Energy Utilities, Manufacturing, Agricultural,
CUSTOMER: Greenhouse, Gas Well Head, Public or civil services

ASK QUESTIONS TO BETTER UNDERSTAND YOUR CUSTOMER’S PAIN POINTS

Pain Point: Pain Point: Pain Point:
COST OF OWNERSHIP improve power MANAGING MAINTENANCE correctly and REDUCE DOWNTIME as much as possible
produced for investment on schedule in order to keep the asset running

+ Do you have a good visibility of your assets
performance & utilization?
+ Do you keep track about the performance
of your asset?
+ How do you get an overview about the
productivity of your asset?
+ Do you create weekly/monthly reports to
monitor different KPI?
+ Do you need to collect data beyond the
Genset?
+ How do you track PM schedules:
electronically, manually or some
combination?
+ How often do you miss PM events?
+ How would greater visibility to upcoming
PM events, including outcomes, help your
business?
+ Who in your organization schedules and
ensures the completion of PM events?
+ Do you receive alerts notifying you that
your generator needs attention?
+ Do you know if your generator has any
active fault codes?
+ How do you perform data entry?
+ How do you track your generators now?
+ Would automating data entry save your
business time and money?

HIGHLIGHT THE VALUE YOUR CUSTOMER WILL CAPTURE THROUGH CONNECTIV ITY

+ Receive reports about the productivity
of your asset
+ Visualize the asset’s historical
performance
+ Advanced data discovery options
+ Create your own customized
dashboards
+ Get a deeper insight into the
performance of the equipment
+ Have unlimited access to 13 month of
data
+ Create PM schedules
+ Get alerts for upcoming events
+ Easily purchase PM parts and/or
schedule dealer PM services
+ Benefit from the use of analytics &
algorithms
+ Track daily operations and cost goals
by employing an automated data
collection process
+ Create and analyze reports to make
informed business decisions
+ Know immediately if your generator
has a fault code, allowing you to take
action
+ Receive notifications for run status and
fuel levels

EXPLAIN HOW CONNECTIVITY AND ANALYTICS DELIVER OPERATIONAL IMPRO VEMENTS

Analyze productivity of your Create your own dashboard to Create custom screens and
fleet based on reports monitor your fleet at a glance reports tailored to site

© 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the
"Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may
not be used without permission.
Caterpillar: Confidential Green
 R E NT AL

CAT® ACCELERATED CONNECTIVITY

DEALER GUIDE FOR CONNECTING CUSTOMER PAIN POINTS TO CONNECTIVITY OPTIONS

WHO IS THE Dealer Rental Fleets & Rental customer, run when needed as backup
CUSTOMER: power supply for short/long term needs and special situations.

UNDERSTAND YOUR CUSTOMER’S PAIN POINTS

Pain Point: Pain Point: Pain Point: Pain Point:

FLEET MANAGEMENT MANAGING MAINTENANCE FUEL LEVEL, Managing BATTERY CONDITION,
Utilization, performance, correctly and on schedule consumption and fuel Maintaining the starting
tracking deliveries & returns deliveries performance

+ How do manage deliveries &
returns?
+ Do you have a good visibility of
your assets performance &
utilization?
+ How do you review the
productivity of your asset?
+ Do you create weekly/monthly
reports to monitor different
KPI?
+ How do you track Preventative
Maintenance?
+ How often are PM events
missed?
+ How would greater visibility to
upcoming PM events, including
outcomes, help your business?
+ Who in your organization
schedules and ensures the
completion of PM events?
+ How do you monitor fuel level
today?
+ How do you manage invoicing
for fuel consumed or not
replenished?
+ Who is responsible for
dispatching a fuel truck to re-
fuel?
+ Would they want real-time
updates?
+ When was the last time your
batteries conditions were
checked?
+ On what frequency are the
batteries checked?
+ Who is responsible for checking
the batteries?

HIGHLIGHT THE VALUE YOUR CUSTOMER WILL CAPTURE THROUGH CONNECTIV ITY

+ View detailed screens to
determine if your asset is
operating at peak performance
+ Manage operator abuse
+ Locate and recover stolen
assets
+ Know precisely where your
entire rental fleet is at a glance
+ Create asset PM schedules
+ Get alerts for upcoming
events
+ Utilize alerts to dispatch
mobile technician to perform
PM services
+ Manage and optimize your
maintenance parts inventory
+ Instantly access your fuel
levels directly from the User
Interface or mobile app
+ Get real time updates via text
or email when fuel drops
below your desired threshold
+ Manage fuel deliveries for
your customers
+ Monitor the batteries voltage
and create alerts to ensure
the asset will always start
+ Track battery replacement
schedules (Batteries are the
#1 reason why gensets don’t
start)

+ Monitor rental deliveries and level + Manage fuel theft

returns

SHOWCASE HOW OUR MOBILE APP’S FUNCTIONALITY CAN HELP THEM CONQUE R PAIN POINTS

Receive alerts and

view event codes
View detailed
View all asset data Track asset
connected assets location on map

Order parts and

request service

© 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, "Caterpillar Corporate Yellow", the
"Power Edge" and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may
not be used without permission.
Caterpillar: Confidential Green
 CHOOSE FROM SEVERAL CAT CONNECT OFFERINGS TO MEET YOUR NEEDS
PREMIUM,
STANDARD INTERMEDIATE PREMIUM PLUS
SUBSCRIPTION LEVEL
SUBSCRIPTION SUBSCRIPTION SUBSCRIPTION
(ENHANCED FEATURES)

Secure web-based application with remote

access to key generator and electrical data
from any internet access; data privacy and X X X
security aligned to Caterpillar’s Connected
Product Data Principles

Unlimited number of users with role-based

X X X
capabilities and viewing privileges

Parameters
(i) Engine X X X
(ii) Electrical X (Limited) X X
(iii) Customer Defined Engine & Generator Parameters X
(iv) Balance of Plant / Generators X
(Customer Defined Parameters, Customized Alerts)
(v) Customized Advanced Reports X X

Increasing capabilities for sample rates 1/Minute 1/Minute 1/Second

Preventive maintenance planning X X X

Real time alarms and customer configurable

X X X
alerting capabilities via text or email

Multiple viewing options, for single assets

or an entire fleet; customer-defined
X X X
dashboards to track critical KPI’s; graphs and
trends with history; data available for download

Optional remote start/stop X X X

Custom screen development/onboarding Option

With any Cat Connect subscription you will get access to my.cat.com, our complimentary portal. Enroll in standard, intermediate, premium or premium
plus subscription to get the most of our platform.
Add our Inverter module to your premium subscription and get weather data, inverters performance data and key performance indicators (energy
efficiency, fuel substitution, % renewable).
 END-TO-END ARCHITECTURE OF CAT CONNECT TECHNOLOGY AND SERVICES

Generator Set Controller,

Transmissions, Pumps,
3rd Party PLCs

Cellular Caterpillar
Network Firewall

Asset Data

Product Link Ethernet Customer Site Internet Server and Internet Web Application Users
Network Databases

Engine

HIGH-LEVEL SECURITY OVERVIEW

The technology for Cat Connect (Product Link TM Hardware) end-to-end system is designed with multi-layer security controls and
safeguards to protect against unauthorized access and disclosure. High-level security safeguards include, but are not limited to:

Cryptographic security controls to protect against unauthorized Caterpillar IT infrastructure secured utilizing generally
Product Link device software changes accepted information security principles and practices

Encrypted and authenticated remote connection Secure web application connection with user login
authentication and role-based access controls
Only outbound remote connection, initiated by the Product Link
device is allowed. Device does not participate in or respond to

READY TO GET STARTED?

Contact us to find out how Cat Connect can help you improve asset performance, reduce costs To learn more visit
and build a stronger business. Cat.Com/catconnect

LEXE1310-03 © 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Yellow”, the “Power Edge” and Cat
“Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.