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    1) Conflict is a state of disagreement or serious argument that prevents decision making. It occurs when two parties or groups fail to reach agreement. 2) Common causes of workplace conflict include unfair treatment, unclear job roles, poor communication, personality clashes, and significant organizational changes. 3) Conflict is not always bad, as it can improve performance if properly resolved. Creativity can come from a conflict of ideas, and conflict leads to negotiation which can help find solutions.

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    1) Conflict is a state of disagreement or serious argument that prevents decision making. It occurs when two parties or groups fail to reach agreement. 2) Common causes of workplace conflict include unfair treatment, unclear job roles, poor communication, personality clashes, and significant organizational changes. 3) Conflict is not always bad, as it can improve performance if properly resolved. Creativity can come from a conflict of ideas, and conflict leads to negotiation which can help find solutions.

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    1 views23 pages

    PP Slides - FAS - Conflict Management

    Uploaded by

    mak
    1) Conflict is a state of disagreement or serious argument that prevents decision making. It occurs when two parties or groups fail to reach agreement. 2) Common causes of workplace conflict include unfair treatment, unclear job roles, poor communication, personality clashes, and significant organizational changes. 3) Conflict is not always bad, as it can improve performance if properly resolved. Creativity can come from a conflict of ideas, and conflict leads to negotiation which can help find solutions.

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    of 23

    Conflict Management &

    Negotiation

    Prof. Dr. F. A. Sobhani


    MBA (CU-Ctg.), MS (UOA-Antwerp), PhD (USM-Penang)
    Director
    MBA & MIHRM Programs
    United International University
    Email: drsobhani@uiu.ac.bd
    5W2H
    Conflict & Negotiation

    2
    What is Conflict?
     Conflict is a state of mind in which
    it impossible to make a decision.
     Conflict is serious disagreement with
    or without formal/official note of
    dissent in the discussions or meetings.
     If two people or groups are in conflict,
    they have had a serious disagreement
    or argument and have not
    yet reached agreement.
    3
    What causes workplace conflict?

    (Group Work)

    4
    Causes of Workplace Conflicts
    • Unfair treatment [In recruitment, placement,
    position, promotion, demotion, transfer, leadership
    issues etc.]
    • Unclear job roles
    • Inadequate training
    • Poor communication
    • Poor management
    • Poor work environment
    • Increase in workload 5
    Causes of Workplace Conflicts-Contd.
    • Significant changes to products, organizational
    charts, appraisals or pay systems
    • Lack of equal opportunities
    • Bullying and harassment
    • Personality clashes
    • Unusual behavior
    • Unrealistic needs and expectations
    • Unresolved workplace issues
    6
    Is Conflict Bad?

    42% of a Manager’s Time is Spent for Conflict Resolution!

    7
    “Creativity comes from a conflict of ideas.”

    Conflict improves performance if properly resolved.

    Example: Family Conflict!


    8
    Managing Conflict
    Through Negotiation
     Negotiation is an approach to conflict resolution.
     Dialogue by which people settle differences
     Requisites: Interests, Positions, Agreement & BATNA
    (Best Alternative to a Negotiated Agreement)

    Most advantageous alternative that a negotiating party can take if negotiations fail.

     Discussion aimed at reaching an agreement


    No Conflict No Negotiation!
    9
    How Would You Explain A Negotiation?

    Analysis of a https://www.youtube.com/watch?v=0CdixDzE7I0
    Negotiation
    10
    Conflict

    11
    12
    13
    14
    Don’ts During Negotiation

    15
    16
    Success Factors in Negotiation

    17
    Negotiation Tactics

    18
    Negotiation Zone

    19
    Style of Negotiation

    20
    Best Style of Negotiation

    21
    Negotiation for Solution

    War or Peace

    Life means a series of compromises.


    22
    Dr. F. A. Sobhani
    23

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