The below information will be referred to during your final assessment.

We will provide
links back to this slide each time you will need to refer to it.

Sunrise Restaurant & Bar

House Policy
The Policy of the Sunrise Restaurant & Bar is to provide a safe and friendly atmosphere for
community members to meet and socialise in a responsible environment. We are committed to
the minimising of harm related to alcohol whilst ensuring all our customers have a safe and
enjoyable experience.

We will ensure:

• We do not sell or supply alcohol to an intoxicated, disorderly person

• We do not sell or supply alcohol to the point of intoxication
• Ensure all staff are appropriately trained in RSA
• Not sell or supply alcohol to minors
• Provide free water and food food at affordable prices to patrons

Responsible Service of Alcohol

• All front of house staff will be trained in the nationally accredited RSA course
• A register of training records and copy of all front of house staff RSA Statement of
Attainments and/or refresher training certificates are held by management
• Provision of undesirable products is against the law and will not be sold. This includes
alcoholic - ice blocks, aerosol products, milk, vapour, jelly cups or powdered alcohol or
alcohol served in 'syringe' containers
• We will deter you from rapidly and excessively consuming liquor
• Alcoholic drinks will be served in standard drink measures
• Ensure all patrons have safe transport options – all customers have access to the free
courtesy bus. Alternatively, taxis are offered to be called/arranged for customers,
especially vulnerable or needing to leave the venue. Ensure customers also have access
to the laminated bus schedule behind bar.

Responsible Hospitality Practices

• SRB will discourage excessive or rapid consumption of alcohol by providing patrons by

and encourage responsible drinking by:
o Talking to your customers - speak to customers about what drinking patterns you
are observing
o Slow down service if customers are drinking quickly or erratically
o Offer food, water and non-alcoholic beverages to curb potential intoxication
o Speak to a colleague, manager or security staff if you’re concerned about a
customer
 o If one person is buying drinks for friends, make sure you check the intoxication
levels of all members of their party
• Management constantly reinforce and support RSA principles and practices in everyday
trade
• We sell light or mid-strength options at cheaper prices than full strength
• We will actively promote awareness of drink spiking issues
• We encourage you to monitor and control your consumption of liquor

Refusal of Service
Intoxicated patrons must be refused service of alcohol. Ensure when refusing service, you
explain to the customer:

• Reason for refusal

• State the house policy and the law
• How you will ensure their duty of care

When refusing service staff must:

• use appropriate communication skills;

• remain calm and friendly; and
• have open body language and never touch customers.

Where possible ask the customer to come to the end of the bar to speak to them away from
peers and other patrons.
Intoxicated patrons should be asked to leave and offered safe transport options. Intoxicated
patrons ideally need to vacate the premises safely, e.g, offer transport, etc. Patrons may remain
on site if staff deem this safe to do so under their duty of care. Food and non-alcoholic beverages
can be offered to those intoxicated patrons that remain on site until safe to leave.
Minors

• Minors will not be served alcohol

• All patrons are required to provide acceptable evidence of age where there is any doubt
they are under 25 years of age
• Individuals procuring drinks for minors will be removed from the premises
• Only approved ID will be valid
• Minors unaccompanied by a responsible adult must leave the premises

Illicit Drug Use

• Staff will cooperate with the Police in any matters relating to illicit drug and substance use
• Customers suspected of drug use must be refused service entry, asked to leave and
offered safe transport options

Drunk & Disorderly Behaviour

• Drunk or disorderly patrons will be asked to leave the premises - as per the law
• Drunk or disorderly patrons will be asked to leave in a professional manner that de-
escalates conflict
• Staff may enlist the help of security after asking drunk or disorderly patrons to leave the
premises

Promotions:
 • Management do not encourage drinking for drinking’s sake
• Management do not promote activities that encourage harassment of patrons or staff
• We strive to provide patrons with a relaxing, entertaining and enjoyable evening which
encourages their patronage

Noise & Amenity:

• We respect our neighbours and ask you to respect them too

• We monitor entertainment and patron noise to comply with all prescribed noise levels

Consultation with the Community & Key Stakeholder Groups:

• Management regularly attend local licensee forums and meetings and participate in
community events
• We pride ourselves on being a responsible community citizen in the local business
community

Sunrise Restaurant & Bar strive to comply with all laws which enable us to engage in
good business practices and provide a venue that is safe and enjoyable to all patrons.