INTERNSHIP REPORT

A report submitted in partial fulfillment of the requirements for the Award of Degree of

MANGEMENT BUSINESS ADMINISTRATION

By
A.P.ABISHEK

Under Supervision of
MS.B. SNEHA, H.R

PAYED HOLIDAYS
CHENNAI

(Duration: 27th July, 2022 to 26th August, 2022)

DEPARTMENT OF MANAGEMENT STUDIES

COLLEGE OF ENGINEERING, GUINDY, ANNA UNIVERSITY
CHENNAI -60025
(AISHE CODE: C 25072)
 DEPARTMENT OF MANGEMENT STUDIES
COLLEGE OF ENGINEERING GUINDY, ANNA UNIVERSITY

CERTIFICATE

This is to certify that the “Internship report” submitted by A.P. ABISHEK (Regd. No.: 2020271002)
is work done by him and submitted during 2022 – 2023 academic year, in partial fulfillment of the
requirements for the award of the degree of MANAGEMENT BUSINESS ADMINISTRATION in
COLLEGE OF ENGINEERING, GUINDY, ANNA UNIVERSITY.

Department Internship Coordinator

DR.A, K.SHEIK MANZOOR, M.E, M.BA,Ph.D
Associate professor,
Department of management studies

Dr.R. MAGESH, BE,MBA, Ph.D.

Head of the Department
Department of Management studies
 ACKNOWLEDGEMENT

First I would like to thank Ms.B.Sneha, HR of Payed holidays, Chennai for giving
me the opportunity to do an internship within the organization.

I also would like all the people that worked along with me in Payed holidays, Chennai
with their patience and openness, they created an enjoyable working environment.

It is indeed with a great sense of pleasure and immense sense of gratitude that I
acknowledge the help of these individuals.

I am highly indebted to Director Mr.V.Balakumar for the facilities provided to

accomplish this internship.

I would like to thank my Head of the Department Prof.Dr.R. Magesh, Departrment

of management studies , College of Engineering, Guindy for his constructive criticism
throughout my internship.

I am extremely great full to my department staff members and friends who

helped me in successful completion of this internship.

A.P.ABISHEK
(202020271002)
 ABSTRACT
Tourism is travel for pleasure or business; also the theory and practice of touring, the business of
attracting, accommodating, and entertaining tourists, and the business of
operating tours. The World Tourism Organization defines tourism more generally, in terms which
go "beyond the common perception of tourism as being limited to holiday activity only", as
people "traveling to and staying in places outside their usual environment for not more than one
consecutive year for leisure and not less than 24 hours, business and other purposes". Tourism
can be domestic (within the traveller's own country) or international, and international tourism
has both incoming and outgoing implications on a country's balance of payments. International
tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in 2012,
emerging source markets such as China, Russia, and Brazil had significantly increased their
spending over the previous decade.

The League of Nations defined a foreign tourist as "someone traveling abroad for at least twenty-
four hours". Its successor, the United Nations, amended this definition in 1945, by including a
maximum stay of six months. In 1941, Hunsaker and Kraft defined tourism as "the sum of the
phenomena and relationships arising from the travel and stay of non-residents, insofar as they do
not lead to permanent residence and are not connected with any earning activity. In 1976, the
Tourism Society of England's definition was: "Tourism is the temporary, short-term movement of
people to destinations outside the places where they normally live and work and their activities
during the stay at each destination

In 1994, the United Nations identified three forms of tourism in its Recommendations on Tourism
Statistics:

• Domestic tourism, involving residents of the given country traveling only within this
country
• Inbound tourism, involving non-residents traveling in the given country
• Outbound tourism, involving residents traveling in another country
Other groupings derived from the above grouping:

• National tourism, a combination of domestic and outbound tourism

• Regional tourism, a combination of domestic and inbound tourism
• International tourism, a combination of inbound and outbound tourism
The terms tourism and travel are sometimes used interchangeably. In this context, travel has a
similar definition to tourism but implies a more purposeful journey.
 INDEX

Sl.no CONTENTS Page No.

1. Introduction
2. What is tourism & international tourism?
3. Why Tourism Industry?
4. What does Travel Operator do?
5. What Does Travel Companies do?
6. How Does a travel Company benefit with digital marketing?
7. Why the need to make use of digital marketing?
8. Travel industry Channels
9. What are the different sectors of Travel industry?
10. What are the key process involved in Travel industry?
11. How to Prepare a sample itinerary?
12. Tourism industry in India
13. Travel industry – Post covid situation
14. Future of travel industry
15. Conclusion
 WEEKLY OVERVIEW OF INTERNSHIP ACTIVITIES

DATE DAY NAME OF THE TOPIC/MODULE COMPLETED

27/07/2022 Wednesday Joined in the company as an Intern, filled forms,

explored the company. Met Ms. Sneha H.R,
Payed Holidays
28/07/2022 Thursday Ms. Sneha, H.R, of Payed Holidays Introduced the
reporting manager.
1st
W

K
E
E

29/07/2022 Friday Went to meet the HR for my on boarding process as an

intern & orientation happened.

01/08/2022 Monday Communicated with my Reporting Manager and

Applied for the Systems to be assigned to us.

02/08/2022 Tuesday Systems & desk were allotted.

DATE DAY NAME OF THE TOPIC/MODULE COMPLETED

03/08/2022 Wednesday Learning About the Travel operations

04/08/2022 Thursday Explore different types of Queries, Packages

2n
W

05/08/2022 Friday Continuing understanding the above concepts

K
E
E
d

08/08/2022 Monday Observing the operations done by seniors

09/08/2022 Tuesday Interacting with the customer for Query & noting
down the Requirements.
 DATE DAY NAME OF THE TOPIC/MODULE COMPLETED

10/08/2022 Wednesday Learnt to design a custom itinerary

11/08/2022 Thursday Had went to meet the client & collect documents for
applying VISA.
3rd
EE
W

12/08/2022 Friday Learnt About different countries & world geography

16/08/2022 Tuesday Continued to learn about Different Travel regulations

of different countries

17/08/2022 Wednesday Introduction to Passport applying Procedure

DATE DAY NAME OF THE TOPIC/MODULE

COMPLETED
18/08/2022 Thursday Introduction to learning to book Flight tickets for
Group of 25 pax
W

K
W
W

E
E
4

h
t

19/08/2022 Friday Introduction to Visa applying & documents

collection
22/08/1999 Monday Observed the interaction made by my reporting
manager with DMC in DUBAI for getting rates.
23/08/2022 Tuesday Helped the team to get all the Ticketing Done for the
Group to Dubai, Visa Process .
24/08/2022 Wednesday Interaction with New clients who came to our office
& getting the requirements from them.
25/08/2022 Thursday Worked for the New Client requirement to Thailand
for 5 pax
26/08/2022 Friday Took the complete Tourist attraction places in
Thailand for 8 days for clients to visit
29/08/2022 Monday Spoke with the operator in Thailand to share the list
of requirements, hotel stays, food etc for the clients.
30/08/2022 Tuesday Got the rates from the Thailand Operators & worked
out for the costing
31/08/2022 Wednesday Shared the costing with my manager to check on the
costing which had been given by Operator
01/09/2022 Thursday Prepared a sample itinerary for Thailand, then I had
completed the Intern period by meeting Ms. Sneha
(HR)
 INTRODUCTION

Payed holidays is an All in one travel Company, created by a team

of travel enthusiasts to help people plan and execute their dream
vacation. We have trusted suppliers across the globe to ensure all
customers are happy with all our services. We offer tailor made
packages & standard packages for individuals, families & groups.
Our Headquarters is based in Mumbai, Maharashtra. We have 6
branch offices across 6 major cities in India. We Have successfully
covered more than 100+ countries bookings, thanks to our
wonderful team of over 150+ employees. We Offer customized
travel packages for individuals and families based on their budget,
destination & schedule. We provide 100% assistance for
international students during vis application & flight bookings. We
offer affordable group tour packages for companies.

PAYED HOLIDAYS
FROM THE HOUSE OF PAYED INTERNATIONAL PVT LTD
NO:74, V BLOCK, 5TH AVENUE, ANNANAGAR, CH-40
PH- +91 8976810651, WWW.PAYED.IN
 WHAT IS TOURISM & INTERNATIONAL TOURISM?

The terms tourism and travel are sometimes used interchangeably. In this context, travel has a
similar definition to tourism but implies a more purposeful journey. The
terms tourism and tourist are sometimes used pejoratively, to imply a shallow interest in the
cultures or locations visited. By contrast, traveler is often used as a sign of distinction. The
sociology of tourism has studied the cultural values underpinning these distinctions and their
implications for class relations.

Tourism, the act and process of spending time away from home in pursuit of recreation,
relaxation, and pleasure, while making use of the commercial provision of services. As such,
tourism is a product of modern social arrangements, beginning in western Europe in the 17th
century, although it has antecedents in Classical antiquity.Tourism is distinguished from
exploration in that tourists follow a “beaten path,” benefit from established systems of
provision, and, as befits pleasure-seekers, are generally insulated from difficulty, danger, and
embarrassment.
International tourism is tourism that crosses national borders. Globalisation has made tourism a
popular global leisure activity. The World Tourism Organization defines tourists as people
"traveling to and staying in places outside their usual environment for not more than one
consecutive year for leisure, business and other purposes". The World Health Organization (WHO)
estimates that up to 500,000 people are in flight at any one time.

In 2010, international tourism reached US$919B, growing 6.5% over 2009, corresponding to an
increase in real terms of 4.7%. In 2010, there were over 940 million international tourist arrivals
worldwide. By 2016 that number had risen to 1,235 million, producing 1,220 billion USD in
destination spending. The COVID-19 crisis had significant negative effects on international
tourism significantly slowing the overall increasing trends. International tourism has
significant impacts on the environment, exacerbated in part by the problems created by air
travel but also by other issues, including wealthy tourists bringing lifestyles that stress local
infrastructure, water and trash systems among others.
WHY TOURSIM INDUSTRY?

Tourism is vital for the success of many economies around the world. There are several benefits
of tourism on host destinations. Tourism boosts the revenue of the economy, creates thousands
of jobs, develops the infrastructures of a country, and plants a sense of cultural exchange
between foreigners and citizens.
The number of jobs created by tourism in many different areas is significant. These jobs are not
only a part of the tourism sector but may also include the agricultural sector, communication
sector, health sector, and the educational sector. Many tourists travel to experience the hosting
destination’s culture, different traditions, and gastronomy. This is very profitable to local
restaurants, shopping centres, and stores. Melbourne, Australia’s population is greatly affected
by tourism. It has a population of around 4 million people and around 22,000 citizens are
employed by the tourism sector only.
Governments that rely on tourism for a big percentage of their revenue invest a lot in
the infrastructure of the country. They want more and more tourists to visit their country which
means that safe and advanced facilities are necessary. This leads to new roads and highways,
developed parks, improved public spaces, new airports, and possibly better schools and
hospitals. Safe and innovative infrastructures allow for a smooth flow of goods and services.
Moreover, local people experience an opportunity for economic and educational growth.
Tourism creates a cultural exchange between tourists and local citizens. Exhibitions,
conferences, and events usually attract foreigners. Organizing authorities usually gain profits
from registration fees, gift sales, exhibition spaces, and sales of media copyright. Furthermore,
foreign tourists bring diversity and cultural enrichment to the hosting country.
Tourism is a great opportunity for foreigners to learn about a new culture, but it also creates
many opportunities for local citizens. It allows young entrepreneurs to establish new products
and services that would not be sustainable on the local population of residents alone. Moreover,
residents experience the benefits that come with tourism occurring in their own country.
 WHAT DOES TRAVEL OPERATOR DO?

Travel operator is a business that typically combines and organizes accommodations, meals,
sightseeing and transportation components, in order to create a package tour. They advertise
and produce brochures to promote their products, holidays and itineraries. Tour operators can
sell directly to the public or sell through travel agents or a combination of both.
The most common example of a travel operator's product would be a flight on a charter airline,
plus a transfer from the airport to a hotel and the services of a local representative, all for one
price. Each tour operator may specialise in certain destinations, e.g. Italy, activities and
experiences, e.g. skiing, or a combinate.

➢ Deciding how many holidays to sell each season and the resorts/countries to use

➢ Visiting resorts to ascertain accommodation quality and suitability

➢ Liaising with coach operators, airlines, hoteliers and resort reps

➢ Agreeing service levels, contracts and costs

➢ Confirming customer names with airlines/hotels

➢ Collecting, evaluating and responding (as appropriate) to customer feedback

➢ Using market research information to guide decisions

➢ Producing brochures and internet-based information

➢ Providing pricing information

➢ Marketing holidays to clients via travel agents, websites, brochures and television

advertising
➢ Handling bookings, invoicing and issuing of tickets

➢ Predicting profits or number of bookings

➢ Working with travel consultants from different travel agencies to put holiday packages

together
➢ Combining travel, accommodation and services such as sightseeing arrangements to create

holiday packages.

Travel operators are basically categorized into four types. These are categories on the basis of
their nature of the business and its operations.
➢ Inbound Travel Operators
➢ Outbound Travel Operators
➢ Domestic Travel Operators
➢ Ground Travel Operators
WHAT DOES TRAVEL COMPANIES DO?
➢ Marketing and Publicity Package tours Destinations, attractions and other Services
➢ Reservation of Tickets Airlines, Railways, Buses Passenger ships, Events

➢ Accommodation Reservation Hotels, Resorts, Motels, Homestays etc.

➢ Reservation of Ground Cars Services, Coaches, Caravans, Entertainment entries Guides,
interpreters
➢ Itinerary Preparation Planning and preparing various types of itineraries and checking
feasibility
➢ Tour Packaging and Costing Dealing with vendors, Market research Costing and pricing
Designing of package tours Promotion and selling
➢ Travel Information and Handling enquiries
➢ Documents Processing
➢ Counselling Travel and destination information

➢ Passport, VISA, Customs, Currency.

➢ Health and security checks permits Immigration etc.

➢ Research, Training and Market study Development

➢ Customer behavior Training
➢ Man power

➢ Upgrading skills
➢ New product development
➢ Travel Insurance

➢ Personal Baggage
➢ Travel break-up

➢ Event management Meetings Incentive travel conferences, conventions, exhibitions,

seminars symposiums etc.
HOW DOES A TRAVEL BUSINESS BENEFIT WITH DIGITAL MARKETING?

Marketing and publicity of tourism products in general and tour packages and other services in
specific is one of the major functions of travel agencies and tour operators. They involve in
promoting and marketing all types of travel services such as tour packages, hotel services, air
services, car rental services, travel insurance etc.

They use both print and electronic-media for marketing and publicity of their products. It is
important to note that they play a vital role in marketing and publicity of destinations,
attractions and other components of destinations. While playing hard in marketing their
products, they also play the role of ambassadors of destination image and brand building.
Marketing and publicity can bring rather unknown destinations on the tourist map. Now-a-days
popular tourist spots are getting overcrowded. So, people are moving to unexplored areas. This
trend can provide employment opportunities to the people in rural and remote areas. Travel
agencies and tour operators should be truthful in marketing and publicity.

Why the need to make use of Digital Marketing?

This is something that could easily be answered just by looking at the person beside you on the
bus, by looking up in the middle of the streets, or by simply looking around you. If you do, you
will see the person beside you holding a gadget, as you look up you see LED billboards and as
you look around, you see people getting more engaged with the digital world each and every
day. Real results from various statistics have shown that a majority of businesses in the Travel
and Tourism industry are doing much better than those that don't. A recent report showed that
there are currently 3.2 Billion smartphone users all over the world, which is around 50% of the
world population. Just imagine getting the attention of these people and letting them see your
travel deals. Isn’t this a great number to kick-start everything?

Here are several reasons why the Travel and Tourism Industry should make use of Digital
Marketing.

➢ Information Transfer at the Click of a Button

Unlike the early days, when there were no tangible or quick ways to share information
worldwide. With the advent of social media, sharing information around the world has become
much easier. Travel and tourism information can now be accessed by everyone using various
social media tools. Planning a trip has become simpler, but informed decisions have also been
made thanks to it. Many tour companies also benefit from that because they can better
understand their customers.
➢ Increasing Customer Engagement
Engaging with customers has never been easier. You can get in touch with them no matter where
they are in the world. You can learn about what your customers expect even before they utilize
your services, you can engage with them during the service duration and after the service as
well. Happy and well taken care of customers will later become returning customers and will tell
others about you.

➢ Sharing personal experience

Travel reviews are being generated, consumed, and shared on social media at a rapid pace. It is
easy to post reviews of hotels, restaurants, or other travel destinations with tools like Facebook
reviews or Google Business. In the travel industry, especially, feedback like these can make or
break a business. Travel businesses, whether they're hotels or agencies, need to handle online
reviews with great care and take steps to improve their services. It is not a game that you can
opt out of because if you don't play, your competition will gain a significant advantage.

➢ New and efficient marketing channels

Tourism marketing used to take the form of word-of-mouth, TV commercials, car ads, etc. With
the rise of the Internet, we now ask Google, Bing, Yahoo, and other search engines "where is the
best place to travel?". As a result, it is only fair that people in the travel industry invest in SEO
and SEM techniques to get their website on the first page of search results. Getting your products
and services in front of as many visitors as possible could boost the number of new customers.
For many businesses, Search Engines' search ranking plays a critical role in their success.
Digital marketing gives businesses the chance to start advertising with a much smaller budget.
Digital marketing provides much more accurate user information and behavior tracking with the
ability to continually optimize marketing campaigns in real-time. Furthermore, many travel
agencies and companies can now reach a global audience, which they were not able to do
before.

➢ Usage of social media to communicate

Unlike before, you can now handle customer queries faster and more personally through the use
of social media. This does not only include answering queries, but you can supply information
even before they ask. Through the use of social media, you can upload ads of different good
places to visit and show potential customers your exclusive travel deals. When you do, you are
actually helping your customers gain more travel ideas.
Posts in social media contain reviews and comments from travelers who have already visited the
featured place. Through their comments and reviews, you can also gain a lot from the exchange
of information. The good feedbacks are testimonials for your services and constructive critics can
help you to further improve your service quality and serve future customers much better.
➢ Growing number of experience-hungry consumers
Traveling has never been easier and cheaper in human history. Distant lands that could be seen
only in movies can now be reached within hours of flight. More and more people are traveling to
discover other cultures and to see things that they have never seen before, and to have the
experience of their lifetime. Have you heard of vlogs and live-streaming? The advancement in
technology has made it possible to record and show the real experience of real travelers in real-
time. People can now stay in their bedrooms and watch a guy eating Pho in Vietnam or doing
Bungee jumping in Canada and that inspires them to go and immerse themselves in the
experience.

➢ Use Data to create a personalized travel experience

Digital Marketing and Digital tools, in general, allow you to better collect and analyze your data.
With a streamlined channel, you can collect all the customers interact with you through the sales
pipeline and the service duration. The collected data can be analyzed to allow you to offer a
personalized experience for your customers on a larger scale as well as identify patterns that
could negatively affect your services. You will then be able to understand your customers better
and give them what they are truly seeking for their next travel getaway.

➢ Simple bookings and instant transactions

No longer did we have to wait several days for a hotel or travel agency to respond to our inquiry
about room availability. Now users can easily search through a number of properties, applying
specific criteria to make sure the search results match what they're looking for. Travelers can
read reviews, compare prices and services before making an informed decision. Rooms can be
reserved instantly without back and forth communication.

TRAVEL INDUSTRY- CHANNELS

Suppliers:
Suppliers are the operators who directly produce travel or tourism products. These can include
tour and attraction operators, accommodation providers, travel insurance providers, airlines and
car hire companies.
Wholesalers
Wholesalers develop packages of travel products for retailers to sell on, though in some cases
they may actually sell directly to the consumer. These packages or itineraries might include
tours, activities, accommodation, transport, and/or travel insurance.
Wholesalers can include:

➢ Destination Management Organizations (DMOs) or inbound tour operators, such as

government tourism boards or tourism authorities
➢ Global Distribution Systems (GDSs), which are used by retailers such as OTAs to easily see
an inventory of availability from tourism operators.

Resellers:
Resellers are organizations that sell travel and tourism products directly to the consumer. These
can include in-person and online travel agents, visitor centers, or B2C tour operators such as
Intrepid Travel and Contiki Tours.

Customers:
Customers are – you guessed it – the guests who ultimately buy the travel product. These could
range from business to leisure travelers, and from domestic to international.
The way consumers find and book their travel experiences is in constant flux. In fact, these days
it’s entirely possible that consumers might connect with travel distribution services at any tier of
the chain of distribution. This is one of the reasons it’s so important to maintain a
diverse distribution strategy for your tourism business.

Wholesalers or B2B:

B2B in the travel industry plays a vital role, from local B2B to online travel portals. The
explanatory meaning of B2B is Business to Business. And B2B in the travel and tourism sector
works the same as any other industry. Such as we have in the eCommerce industry, from
wholesaler to a retainer, the connection and relation name is B2B which explains the power of
relation very beautifully in terms of business.

The travel and tourism industry has too many models to work and profit from. B2B is one little
part of such a huge multi-trillion-dollar industry worldwide. Starting a travel services business is
not compulsory to invest much money for certifications as per law. One can start selling travel
services by having a B2B account.
What Are the Sectors and Components Within the Travel and Tourism Industry?

Food and Beverage:

Food and Beverage is the largest of the four hospitality sectors in the UK, and is integrated
through all segments of the industry. For example, when a restaurant is part of a hotel, the
service it provides can enhance the guest experience by presenting excellent food and first-class
customer service.

There are different levels of service within the sector. Quick-service establishments, which offer
snack food, have fewer employees in comparison to larger full-service restaurants because they
rely on self-service. Restaurants themselves hire differently depending on their style – fast-food
and takeaway restaurants tend to hire cheaper, lower-skilled people, whereas fine-dining
establishments need to secure more experienced staff.

There are also the food and beverage companies that come to you! Catering businesses offer
food and beverage services for any special occasion – from weddings and conferences to buffet
and al a carte. More standalone businesses tend to be found in this part of the sector, as opposed
to the big brand chains seen in fixed locations.

Tour Operator:

Tour operator controls, books and devises the whole trip. They create a package holiday by
combining all elements such as hotel, airport transfers, activities, restaurants, tours and such
like. A tour may not include all of these elements, the list is purely an example.

The Difference between a tour operator and a travel agent is that a tour operator makes the
package and can sell direct to consumer. A travel agent sells the packages created to the
consumer. In essence, the different roles do what they say on the label, A tour operator –
operates the tour, manages the entire Event of the trip planned
Visitor Attractions:

Places of natural beauty such as beaches, tropical island resorts,

national parks, mountains, deserts and forests, are examples of traditional tourist attractions
which people may visit. Cultural tourist attractions can include historical places, sites of
significant historic event, monuments, ancient temples, zoos, aquaria, museums and art
galleries, botanical gardens, buildings and structures (such as forts, castles, libraries,
former prisons, skyscrapers, bridges), theme parks and carnivals, living history museums, public
art (sculptures, statues, murals), ethnic enclave communities, historic trains and cultural events.
Factory tours, industrial heritage, creative art and crafts workshops are the object of cultural
niches like industrial tourism and creative tourism. Many tourist attractions are also landmarks.
But sports events such as a soccer game, Formula 1 race or sailing regatta can also attract
tourists.
Tourists' expectations when visiting a particular place are related to several features of the
chosen destination: culture, architecture, gastronomy, infrastructure, landscape, events,
shopping, etc. These features attract people to the destination and contribute to the overall
experience of the trip. The ultimate primary purpose of attractions is to attract the customer's
attention so that they can come to a specific location and explore the various attractions on
vacation. In the travel and tourism industry, attractions therefore play a particularly important
role as this attracts tourists from all over the world.

Destination Management Company:

Destination management is a coordinated process, where almost all aspects of a destination are
managed, including marketing efforts, local resources, accommodation, activities, events,
environmental concerns, tourist attractions and transportation. It is usually the responsibility of
a destination management company (DMC).

They adopt a holistic approach to managing tourism for their destination and may offer
additional services, like training. Destination management companies tend to be membership-
based and their members and stakeholders may include governments, community leaders, local
businesses, charities and others involved with travel and tourism.

Tourism can be extremely beneficial for an area or destination, bringing more money into the
local economy, helping to attract investment from businesses and allowing existing businesses in
the area to thrive. It can help to enrich and revitalise villages, towns, cities, resorts, regions and
countries.

With that being said, tourism can potentially bring downsides too, such as damage to landscapes,
extra pollution, more use of resources and traffic congestion. Tourism management is, therefore,
essential, weighing up pros and cons, looking out for businesses and local residents, protecting
the environment and balancing supply and demand.
Accommodation:

Accommodation is a group of rooms, or building which someone may live or stay and is important
to any tourists who want to travel to another destination or on a trip as you are always going to
need a place to stay such as hotels, caravan parks, camp sites et.
Accommodation is split into two parts, serviced and non serviced which are different from each
other. They are all in the private sector which means that they want to make a profit and grow
their businesses.

Accommodation is the largest and arguably the most important sub-sector of the tourism
industry. It is large and highly diverse. Together with the transport industry, accommodation
industry caters for international tourists, regional tourists and national tourists as well as locally
based tourists. In a way, it meets the needs of virtually all tourism market groups. The rapid
change within this sector of tourism does not only bring fierce competition, but it also brings
about new products and new services standards. It is the new product, with new service
standards that becomes the focal point of this article. Challenges posed by technological
development within the accommodation sector of the industry will still be addressed from
different perspective.
WHAT ARE THE KEY PROCESS INVOLVED IN TRAVEL INDUSTRY?

➢ The Air ticketing process:

Now that we know what a flight ticket is, let’s look at when ticketing occurs in the flight booking
process. For online booking, the process can generally be broken down into the following steps:

Here, it’s important to note that while booking and getting an e-ticket may seem like a single,
fluid process on your favourite booking site, they’re actually two distinct steps with different
processes involved:
✓ Booking:
For a flight to be booked, two key events need to occur:

1. A PNR is created – a Passenger Name Record (PNR) is a digital file containing passenger
information, contact details and itinerary information. When you book a flight, a PNR is
created and logged in the airline’s Computer Reservation System (CRS), creating an
official record of your booking on the airline’s system.
2. Payment is made – to guarantee your seat on the plane, airlines need proof of
payment. When you pay for your ticket, the form of payment is added to the
PNR and the price information is attached in file called as a Transitional Stored Ticket
(TST). These two files together contain the information what will later appear in your final
flight ticket.

At this point, your flight has been successfully booked and paid for. However, you still don’t have
the right to board the plane. For that to happen, you need to receive a ticket.

✓ Ticketing:
After booking, your PNR (with its TST attached) is sent to a ticketing server which automatically
checks the information and issues the e-ticket. The booking is now ticketed, and the seat is
officially yours!
In most cases, ticketing happens immediately after booking though this isn’t always the case.
PNRs can also be queued for ticketing with a pre-defined date and time for the ticket to be
issued. In certain situations, like waitlisted bookings, open-return flights or overbooking, the
booking and ticket process works a bit differently, but that is for another article!

➢ Requirements to issue airline tickets:

Ticketing’s fundamental role in the airline industry means that it's highly controlled and many
airlines tight restrictions on exactly who can issue tickets on their behalf. This is mainly an issue
of money.
Airlines want a worldwide network of agents and booking sites selling their tickets, but they
also want to make sure that this happens in a controlled way and, most importantly, that they
get paid. This led to the creation of large accrediting organizations that act as payment
mediators between airlines and agents – the airlines get a guarantee of payment from all agents
selling their tickets and the agents, in return, can sell tickets for those airlines. This means that
sellers need accreditation to issue tickets on behalf of an airline. Worldwide, there are two
major organizations offering ticketing accreditation:

International Air Transport Association (IATA):

IATA is the world’s largest international airline association, with close to 300 member airlines in
over 170 countries. Among many other functions, IATA runs the Billing and Settlement Plan (BSP),
a payment processing system that collects and distributes payments and commissions among
member airlines and agents. In order to issue tickets for any IATA airline, all agents registered
outside of the US need to have IATA accreditation.
Airlines Reporting Corporation (ARC):
The ARC is a similar organization for agents registered in the United States or US territories and
boasts over 200 member airlines. The ARC’s main role is to mediate payments between agents
and airlines via its own payment processor. All US-registered agents need ARC accreditation to
issue tickets for its member airlines.
So, does this mean you need IATA or ARC accreditation to start building your booking business?
Well, if you want to issue tickets directly, yes. However, in the next section we’ll cover how you
can handle ticket issuance without the difficulty and expense of accreditation.

✓ Ticketing for low-cost carriers:

Low-Cost Carriers (LCCs) are a big exception to the general ticketing procedures we’ve covered
so far. Not only are LCCs generally not members of IATA/ARC, but you could even say that the
concept of ticketing doesn’t even exist for LCCs!
Unlike traditional airlines, booking and “ticketing” for LCCs really do happen in a
single step. The airlines receive payment and automatically send the traveler a reference
number they can use to manage their bookings and retrieve their boarding pass. In that
sense, LCCs don’t issue “tickets” as such.
As LCCs don’t issue tickets, sellers can’t really issue tickets on their behalf in the same
sense that they do with IATA/ARC member airlines. However, there are several ways that you
can book and “ticket” LCC flights via GDS and get your travelers their reference number and
boarding pass:

• E-ticketing – for those few LCCs that are members of IATA/ARC (or have agreements with
member airlines), you can book and ticket them in the exact same way you would a
traditional IATA/ARC member airline.
• Light ticketing – Light ticketing is similar to e-ticketing, but instead of the agent sending
payment through the BSP/ARC, the airline bills the traveler's credit card directly and
issues a confirmation number. The GDS then creates an “artificial” ticket for the agent’s
records.
• Ticketless – The simplest of the three options, ticketless is a streamlined version of light
ticketing with no “artificial” ticket needed. The agent sends credit card information, and
the airline confirms the flight and issues a confirmation directly to the traveler.
➢ Visa Process & types:
A visa (from the Latin Charta visa, meaning "paper that has been seen") is a conditional
authorization granted by a polity to a foreigner that allows them to enter, remain within, or
leave its territory. Visas typically include limits on the duration of the foreigner's stay, areas
within the country they may enter, the dates they may enter, the number of permitted visits, or
if the individual has the ability to work in the country in question. Visas are associated with the
request for permission to enter a territory and thus are, in most countries, distinct from actual
formal permission for an alien to enter and remain in the country. In each instance, a visa is
subject to entry permission by an immigration official at the time of actual entry and can be
revoked at any time. Visa evidence most commonly takes the form of a sticker endorsed in the
applicant's passport or other travel document but may also exist electronically. Some countries
no longer issue physical visa evidence, instead recording details only in immigration databases.

Historically, immigration officials were empowered to permit or reject entry of visitors on arrival
at the frontiers. If permitted entry, the official would issue a visa, when required, which would
be a stamp in a passport. Today, travellers wishing to enter another country must often apply in
advance for what is also called a visa, sometimes in person at a consular office, by post, or over
the Internet. The modern visa may be a sticker or a stamp in the passport, an electronic record
of the authorization, or a separate document which the applicant can print before entering and
produce on entry to the visited polity. Some countries do not require visitors to apply for a visa
in advance for short visits.

Visa applications in advance of arrival give countries a chance to consider the applicant's
circumstances, such as financial security, reason for travel, and details of previous visits to the
country. Visitors may also be required to undergo and pass security or health checks upon arrival
at the port of entry.

✓ Types Of Visas:
➢ Tourist
➢ Immigration
➢ Work
➢ Student
✓ Most Popular Tourist Visas

Here is a list of some of the most popular tourist visas:

➢ The Schengen Visa

➢ US Tourist Visa

➢ Australia Tourist Visa

➢ Canada Tourist Visa

➢ Chile Tourist Visa

➢ Costa Rica Tourist Visa

➢ Indonesia Tourist Visa

➢ Israel Tourist Visa

➢ Japan Tourist Visa

➢ Mexico Tourist Visa

➢ Taiwan Tourist Visa

➢ Thailand Tourist Visa

➢ UK Tourist Visa

➢ Vietnam Tourist Visa

Documents Required for a Tourist Visa:

You need to prepare the following documents of a tourist visa application:

➢ Tourist visa application form.

➢ Passport with six- or three-months validity period.

➢ Passport pictures.

➢ Valid travel insurance.

➢ Evidence of financial means.

➢ Proof of accommodation.

➢ Proof of a booked return flight ticket.

➢ Proof of paid visa fee.

➢ Invitation letter.

➢ Civil documents (marriage certificate, birth certificate, etc.)

➢ Any other supporting documents.

PREPARING A CUSTOMISED ITINERARY:

How to Create a Custom Travel Itinerary to Your Next Trip:

➢ Establish a budget
➢ Choose a destination
➢ Decide on the length of your trip
➢ Find affordable flights
➢ Decide on your mode of transportation
➢ Outline your trip
➢ Find your accommodations
➢ Organize your itinerary
➢ Create total Budget & costing

Sample itinerary Prepared - Requirement for Dubai.

DUBAI ROUGH ITINERARY

SPECIALLY DESIGNED FOR TIMEX WATCH COMPANY

06Nights / 07 Days--OCT 2022

DESTINATION BRIEF :-

Dubai, originally a small fishing settlement that became a busy port of call on the ancient trade
routebetween Mesopotamia and the Indus Valley, the emirate was rapidly transformed into an
international business centre and modern tourist destination following the discovery of oil in
1966. Today Dubai ranks as the country's foremost commercial centre, a city whose skyline is
constantly being upgraded with new developments. Dubai provides the infrastructure and
facilities needed for a progressive society, including world-class hotels, shopping plazas and
outstanding sports facilities. Dubai Creek divides the city centre into two parts: Deira on the
northern side and Bur Dubai to the south and eachhave its fair share of souks, restaurants,
hotels, shopping malls and fine mosques.

Area : 513,120 km²

Capital : Dubai

Population : 29.2 million (2016)

Language : Arabic is the official language of the Emirates, but English is widely spoken.

Dialing code : +971

Time Difference : India is 01 hours & 30 min ahead of Dubai

Currency : 1 AED (Emirati Dirham) = 22.05 INR

 FLIGHT OPTIONS TO MAA- DXB

AIRLINE FLIGHT NUMBER MONTH ONWARD RETURN

EMIRATES EK 545| EK 542 OCTOBER 09.50AM – 12.25PM 21.OOPM-02.40AM
AIRLINE
INDIGO AIRLINE 6E 65 | 6E 66 OCTOBER 07.35AM-10.25AM 20.50PM-02.50AM

DAYWISE ITINERARY
DAY 1-: ARRIVE AT DUBAI - TRANSFER TO HOTEL – EVENING MARINA DHOW CRUISE
✓ Assemble at Airport
✓ Complete the check in and immigration Formalities.
✓ Arrive Dubai & Complete the check in and immigration Formalities.
✓ Meet & Greet by our local guide and Transfer to Hotel for Check-in.
✓ Evening Transfer to Marina Dhow Cruise with Dinner
✓ Transfer Back to Hotel
✓ Overnight stay at Dubai

DAY 2 –: HALF DAY CITY TOUR + BURJ KHALIFA 124TH FLOOR + DUBAI AQUARIUM

✓ Breakfast at the hotel

✓ Proceed for Dubai City Tour –
✓ After Lunch Proceed to Dubai Mall
✓ Visit to 124th Floor of Burj Khalifa & Dubai Aquarium
✓ Evening witness the Musical Fountain Show Overnight at Hotel
✓ City Tour with visit to Burj Al Arab, Atlantis, Jumeirah Beach, Burj Khalifa, Spice Souk, Gold Souk
etc./.
✓ Overnight at Hotel

DAY 3 -: DUBAI FRAME & DESERT SAFARI

✓ Breakfast at the hotel
✓ Visit Dubai Frame
✓ Lunch at Indian Restaurant
✓ Later proceed to Desert Safari with BBQ Dinner
✓ Transfer back to Hotel
✓ Overnight at hotel
 DESERT SAFARI WITH DUNE BASHING

✓ Enjoy an exciting dune bash and BBQ dinner under the stars on this 5-hour desert experience from
Dubai. Travel into the rolling red dunes and feel the thrill as you slide up and down the steep
slopes. Stop for photos of the desert sunset and then head for a mouth-watering BBQ dinner as you
watch colourful belly dancers and ‘Tanura’ folk performances by whirling dervish-style dancers.
✓ Highlights
✓ 5-hour 4x4 dune bashing and desert camp experience from Dubai Take photos of the desert as the
sun sinks below the dunes
✓ Visit a lamp-lit Bedouin-style desert camp for a BBQ dinner under the stars Watch exotic belly
dancing and whirling dervish Tanura dances after dinner

Day 4: AQUA VENTURE WATERRPARK + LOST CHAMBERS

✓ Breakfast
✓ Full Day Aqua Venture + Lost Chambers at Atlantis the Palm Hotel
✓ Dinner at Hotel
✓ Overnight at Hotel Atlantis the Palm.
✓ Aqua venture Waterpark, World’s Largest Waterpark promises a world of excitement to
make you feel Different In Water in more ways than one. Get your pulse racing with 79 record-
breakingslides and attraction, make your way through the Raging Rapids, and relax on 1km
of private beach. ZIP LINE RIDE NOT INCLUDED – TO PAY DIRECTLY IF REQUIRED

Day 5 –:ABU DHABI TOUR – FERARI WORLD | MOSQUE

✓ Breakfast At hotel
✓ Proceed to Abu Dhabi
✓ Visit Abu Dhabi Mosque
✓ Lunch on your own
✓ Visit Ferrari world
✓ Transfer back to Dubai
✓ Overnight stay at hotel

Day 6 –: DUBAI MUSEUM OF FUTURE | SKI DUBAI

✓ Breakfast at hotel
✓ Proceed to Dubai -Museum of future
✓ Lunch on your own
✓ Proceed to mall of the emirates for Ski Dubai
✓ Leisure time for shopping
✓ Dinner on your own
✓ Transfer back to hotel
✓ Overnight at hotel
Day 7: SHOPPING & DEPARTURE DAY

✓ Morning checkout at hotel

✓ Shopping at leisure
✓ Proceed to airport for Departure
✓ Clear check in formalities & board the flight

….Tour ends with sweet memories….

INFORMATION REQUIRED FOR PREPARING ITINERARY:

✓ Duration of the tour.

✓ Minimum time for visiting each city.
✓ Purpose of travel and special interest.
✓ Selecting cities to be included in the itinerary.
✓ Mode of intercity travel. (by road, rail, air)
✓ Selection of any special air fare or rail fare.
✓ Selecting the hotels to be used.
✓ First arrival and last departure from international airport.
✓ Inclusion of places requiring restricted area permits.
✓ Best time for visiting

SENDING THE FINALISED ITINERARY TO CUSTOMER:

The core business of travel companies, especially wholesalers and tour operators, is derived from
selling tour packages. For any tour package to be designed, a well thought planned itinerary is
most essential. Itinerary is central to any tour package around which all the other features are
incorporated. A lot of planning, additions, deletions go into the process before final itinerary and
the route along which a tour should be organised. The next stage is to design and package a tour
around this itinerary which is developed into a final product for sale to prospective clients.
Travel industry offers listless tour packages from tailormade, customised to specialised. Hence,
itinerary planning and tour packaging are considered to be central to the business of travel
companies.
An itinerary is a plan of a journey showing the route and the places that the visitor will visit.
Thus, it is a schedule or timetable produced in association with a package tour. It is basically
designed to identify the route, day-by-day journey format, origin, destination, and all the
enroute halting points, period of halts along with accommodation, mode of travel, activities and
other services offered during a visitor’s tour. An itinerary is not just a piece of information but a
selling point aimed at convincing potential customers. Itineraries are also produced for
travellers’ booking flights; it then includes departure time, airport, terminal details, flight
number, baggage limits, transits, seat allocation and minimum check-in time, which doesn’t
really include any marketing element. But package tour itineraries play a key role in attracting
clients. The quality of a tour package is determined by the suitability, nature and
comprehensiveness of a tour itinerary. It is generally printed in tour brochures but only after the
clearance from the expert team as it includes logical inclusion and sequential arrangement of a
variety of features.
A package tour itinerary may be divided into five types with the primary objective of reminding
the duties and responsibilities of different stakeholders involved in organising a package to such
as tour managers, vendors, coach drivers, interpreter, escorts and guides. Thus, the five types of
itinerary can be tourist’s itinerary, tour manager’s itinerary, escort or guide’s itinerary, vendor’s
itinerary and coach driver’s itinerary. Another classification of itinerary may also be done
keeping in mind the needs of tourists and convenience of tour operators such as GIT itinerary,
FIT itinerary, Tailor-made itinerary and special interest itinerary. Let us now learn the nature of
these types in detail.

PACKAGE TOUR FORMULATION PROCESS:

Formulation of a package tour involves managerial approach and the process involves proper
planning, itinerary preparation, designing, costing and marketing. Research and development of
firms invest time, money, experience and knowledge in the formulation of package tours. Before
they are launched on full scale, marketing divisions do pilot launch and check the feasibility and
possible acceptance of their new package tours. Below is a detailed sequence of steps followed
in the formulation of tour packages:

Market research:
Marketing research involves study of the economy of the country to be visited, foreign exchange
rate, demand for the product, consumer profile, competitors in the market, studying the product
components like sightseeing, transport, baggage allowance, ground service etc., sales status,
channels of distribution, and promotional measures
Prepare an itinerary:
After having signed contracts and designing of package systematic costing of the package will be
done, which includes cost to be incurred towards all elements of a package tour are summed up
and then package is given a mark-up price before a price tag is decided upon.ell planned
itinerary holds the key for success of a package tour. It needs to incorporate exciting places of
interest and enough scope for events and activities.
Identification:
Identify and decide on mode of travel, hotels, destinations, dates, capacity and others.
Contracts:
Sign contracts with principal service providers. Agreements with various service providers well in
advance is important. Contracts for timely delivery of services by hotels, transportation, entry
permits, ground handler etc. has to be signed.
Costing of the package:
After having signed contracts and designing of package systematic costing of the package will be
done, which includes cost to be incurred towards all elements of a package tour are summed up
and then package is given a mark-up price before a price tag is decided upon.
Tour Brochure:
Promotional material is another important aspect in the formulation process. Both print and
electronic media are widely used but brochures are an integral part of it which play a major
role. Hence designing and printing attractive brochures and other material is very essential for
marketing.
Marketing of the product:
In line with demand requirements of the markets right kind of marketing strategies are framed
and then the product is marketed through the above listed means of promotional material.
Documentation:
This last step in formulation process includes copy of the clients itinerary, tour vouchers, travel
and other entry tickets, luggage labels and other useful information for the clients.

TOURISM INDUSTRY IN INDIA:

Tourism in India is important for the country's economy and is growing rapidly. The World Travel
and Tourism Council calculated that tourism generated ₹16.91 lakh crore (US$210 billion) or 9.2%
of India's GDP in 2018 and supported 42.673 million jobs, 8.1% of its total employment. The
sector is predicted to grow at an annual rate of 6.9% to ₹32.05 lakh crore (US$400 billion) by
2028 (9.9% of GDP). In October 2015, India's medical tourism sector was estimated to be
worth US$3 billion, and it is projected to grow to US$7–8 billion by 2020. In 2014, 184,298 foreign
patients travelled to India to seek medical treatment.
Over 17.9 million foreign tourists arrived in India in 2019 compared to 17.4 million in 2018,
representing a growth of 3.5%. This makes India the 22nd most visited nation in the world and
8th in Asia and Pacific . Domestic tourist visits to all states and union territories numbered
1,036.35 million in 2012, an increase of 16.5% from 2011. In 2014, Tamil
Nadu, Maharashtra and Uttar Pradesh were the most popular states for
tourists. Delhi, Mumbai, Chennai, Agra and Jaipur were the five most visited cities of India by
foreign tourists during the year 2015. Worldwide, Delhi is ranked 28th by the number of foreign
tourist arrivals, while Mumbai is ranked 30th, Chennai 43rd, Agra 45th, Jaipur 52nd
and Kolkata 90th.
The World Economic Forum's Travel and Tourism Development Index 2021, which replaced its
previous Travel and Tourism Competitiveness Report, ranks India 54th out of 117 countries
overall. The last edition of the Travel and Tourism Competitiveness Report, published in 2019,
had ranked India 34th out of 140 countries overall. The report ranked the price competitiveness
of India's tourism sector 13th out of 140 countries. It mentioned that India has quite good air
transport infrastructure (ranked 33rd), particularly given the country's stage of development, and
reasonable ground and port infrastructure (ranked 28th). The country also scored high on natural
resources (ranked 14th), and cultural resources and business travel (ranked 8th). The World
Tourism Organization reported that India's receipts from tourism during 2012 ranked 16th in the
world, and 7th among Asian and Pacific countries.
The Ministry of Tourism designs national policies for the development and promotion of tourism.
In the process, the Ministry consults and collaborates with other stakeholders in the sector
including various central ministries/agencies, state governments, union territories and private
sector representatives. Concerted efforts are being made to promote niche tourism products
such as rural, cruise, medical and eco-tourism. The Ministry of Tourism maintains the Incredible
India campaign focused on promoting tourism in India.

In 2020 alone, the travel and tourism industry lost $4.5 trillion in GDP and 62 million jobs - the
road to recovery remains long.The World Economic Forum’s latest Travel & Tourism Development
Index gives expert insights on how the sector will recover and grow.

When asked four business leaders in the sector to reflect on the state of its recovery, lessons
learned from the pandemic, and the conditions that are critical for the future success of travel
and tourism businesses and destinations.

The global travel and tourism sector’s post-pandemic recovery is gaining pace as the world’s
pent-up desire for travel rekindles. The difference in international tourist arrivals in January
2021 and a similar period in January 2022 was as much as the growth in all of 2021. However,
with $4.5 trillion in GDP and 62 million jobs lost in 2020 alone, the road to recovery remains
long.A few factors will greatly determine how the sector performs. These include travel
restrictions, vaccination rates and health security, changing market dynamics and consumer
preferences, and the ability of businesses and destinations to adapt. At the same time, the
sector will need to prepare for future shocks.

TRAVEL INDUSTRY - POST COVID SITUATION

The way we live and work has changed because of the pandemic and the way we travel has changed
as well”

Tony Capuano, CEO, Marriott International

Despite the challenges created by the COVID-19 pandemic, the future looks bright for travel and
tourism. Across the globe, people are already getting back on the road. Demand for travel is
incredibly resilient and as vaccination rates have risen and restrictions eased, travel has
rebounded quickly, often led by leisure.

The way many of us live and work has changed because of the pandemic and the way we travel
has changed as well. New categories of travel have emerged. The rise of “bleisure” travel is one
example – combining elements of business and leisure travel into a single trip. Newly flexible
work arrangements, including the opportunity for many knowledge workers to work remotely,
have created opportunities for extended travel, not limited by a Monday to Friday “9 to 5”
workweek in the office.
To capitalize on this renewed and growing demand for new travel experiences, industry must
join governments and policymakers to ensure that the right conditions are in place to welcome
travellers as they prepare to get back on the road again, particularly those who cross
international borders. Thus far, much of the recovery has been led by domestic and leisure
travel. The incremental recovery of business and international travel, however, will be
significant for the broader industry and the millions who make their livelihoods through travel
and tourism.

Looking ahead to future challenges to the sector, be they public health conditions, international
crises, or climate impacts, global coordination will be the essential component in tackling
difficult circumstances head-on. International agreement on common – or at least compatible –
standards and decision-making frameworks around global travel is key. Leveraging existing
organizations and processes to achieve consensus as challenges emerge will help reduce risk and
improve collaboration while keeping borders open.

Beyond the pandemic, travellers will also want to explore the world differently, see new places
and do new things. Our data reveals that the majority want to explore destinations in a more
immersive and experiential way, and to feel more connected to the history and culture. While
seeing the top of the Empire State building has been a typical excursion for tourists in New York
city, visitors will become more drawn to intimate activities like taking a cooking class in Brooklyn
with a family of pizza makers who go back generations. This will undoubtedly be a significant
area of growth in the travel and tourism industry.

Governments would be smart to plan as well, and to consider an international playbook that
helps prepare us for the next public health crisis, inclusive of universal vaccine passports and
policies that get us through borders faster.Understanding these key trends - the ongoing need to
feel safe and the growing desire to travel differently - and planning for the next crisis will be
essential for governments, destinations, and tourism businesses to succeed in the efforts to keep
the world travelling.
 CONCLUSION

The main key takeaway from this internship which I had done at Payed Holidays, has given me a
new vision & opportunity to learn about the tourism industry & its market in Global economy. It
has helped to understand about different countries & its varied Regulations relating to travel
restrictions & policies. It has given me lot of learning opportunity to get to know about the entire
operations behind a Travel Company & how to interact with a customer ,get requirements from
them to interact with Global operators of different countries. The entire period of internship was
a very memorable & knowledgeable experience for Me.

Payed Holidays has been successfully organising groups across Different countries with all top &
trusted operators across the Globe. They have confirmed Groups to Dubai, Thailand, Singapore,
Malaysia, Goa, Cairo, Japan For the remainder of 2022. They have been very organised in the
way of working & everything is being done in an ethical way. The staffs was very supportive &
highly Knowledgeable with vast experience in this Industry.

They have very high Profile clients Like POTHYS, LIONS CLUB OF CHENNAI, ROTARY CLUB OF
CHENNAI, TIMEX WATCHES, CASAGRAND , TOWERS CLUB OF ANNANAGAR,
ZUARI CEMENTS, SKYBAGS , VIP BAGS ETC.

I am extremely feeling grateful that I had got the opportunity to be able to interact with such
advanced professionals in the industry & being able to learn from them was a very great
experience.

I sincerely thank my department of management studies to have given me this time to do this
internship at the very right period of time.