A STUDY ON CUSTOMER SATISFACTION TOWORDS

E-BANKING SERVICES TO MADURAI SOUTH

Project
submitted to Saraswathi Narayanan College
in partial fulfillment of the requirements
for the award of the Degree of

MASTER OF COMMERCE

By

M.KARUPPASAMY
Reg. No. 21PGCR27

Under the guidance of

Dr. A.N. KARTHIKEYAN

M. Com., M. Phil., DCM., Ph.D.,
Associate Professor

PG & RESEARCH CENTRE DEPARTMENT OF COMMERCE

SARASWATHI NARAYANAN COLLEGE
(Autonomous Institution Affiliated to Madurai Kamaraj University)

MADURAI-625 022
APRIL 2023
Dr. P. Karthikeyan, M.Com, M.Phil., DCM.,Ph.D.,
Associate Professor
PG & Research Department of Commerce
Saraswathi Narayanan College
Madurai – 625 022

CERTIFICATE

This is to certify that the project entitled A Study On Customer Satisfaction Towards
E-banking Services In Madurai South is a bonafide work carried out by
M.KARUPPASAMY, (Reg.No. 21PGCR27) under my guidance during the year (2022-
2023) in partial fulfillment of the requirements for the award of the degree of master of
commerce.

Place:

Date: Signature of the Guide

(Dr. A.N. KARTHIKEYAN)

Forwarded

Head of the Department Controller of Examinations

Principal
M.KARUPPASAMY, II M.COM
Reg. No. 21PGCR27
Saraswathi Narayanan college
Perungudi
Madurai - 625022

DECLARATION

I hereby declare that the project entitled A Study On Customer satisfaction Towards E-
banking services to Madurai South submitted to Saraswathi Narayanan College,
Madurai, in partial fulfillment of the requirements for the award of the Degree of Master
of Commerce in PG & Research Department Of Commerce is my original work and that
the project has been submitted earlier in full are a part thereof for the award of any degree,
associate ship, fellowship or any other similar titles.

Place:
Date:

Signature of the Student

M.KARUPPASAMY
(Reg.No.21PGCR27)
 ACKNOWLEDGEMENT

I would like to take the opportunity to express my sincere gratitude to all people who have helped
me with sound advice and able guidance.

Above all, I express my eternal gratitude to god almighty, under whose divine guidance, strength
and encouragement throughout all my endeavors.

My sincere thanks are due to Dr. M. Kannan, Principal, Saraswathi Narayanan College, Madurai.

I should need to express my remarkable thanks to Dr. A.N. Karthikeyan, M. Com., M Phil.,
DCM., Ph.D., Associate Professor, Department of Commerce, Saraswathi Narayanan college,
Madurai, for providing proper help and encouragement in the project work and I came to know
about so many new things, I am really thankful to her.

My special thanks to Dr. K. Jeyakodi, Associate Professor and Head of the department of
commerce, for the successful completion of the project.

I wish to express my heart full thanks to Prof. G. Santhakumar, Dr. J. T.Sharmila, Associate
professor, Dr .P. Ramachentrayar, Associate professor Dr. A. S. Lakshmi Rani, Assistant
professor, Dr. M. Sindhuja, Assistant professor, Dr. N. Venkatasubramanian, Assistant
professor, Dr. A. Arumugam, Assistant professor, Dr. I. Irulappan, Assistant professor, of
Department of Commerce for their help and timely assistance.

I also take this opportunity to express my love to my parents, friends and classmates who have
been a source of inspiration without the motivation and support it will not have been possible for
me to complete my project successfully.

(M.KARUPPASAMY)
(REG. NO. 21PGCR27)