11-1.

Developing professionalism and business etiquette skills at the office and online
11-1a. Understanding Professionalism and the Cost of Incivility
- The term professionalism & its synonyms, such as business etiquette or business
protocol, soft skills, social intelligence, polish, and civility, all have one element in
common.
- Professionalism also means maintaining personal credibility and a positive online
presence
- Rude behavior affects thinking skills and helpfulness; in short, workers’ performance
suffers.
Civility
- Management professor Christine Porath defines rising incivility at work
Polish
- polish includes making first impressions, shaking hands, improving one’s voice quality,
listening, presenting well, and more.
Business and Dining Etiquette
- Proper business attire, dining etiquette, and other aspects of your professional
presentation can make or break your interview.
- Business meals are almost always strategic; your dining partner may want to see how you
treat the waitstaff
Social Intelligence
- Social intelligence points to a deep understanding of culture and life that helps us
negotiate interpersonal and social situations.
Soft Skills
- > 60% cited soft skills as the most important factor in evaluating an employee’s on-the-
job performance
- The top 3 soft skills on the managers’ wish list: the ability to prioritize work, a positive
attitude, and teamwork skills.
11-1b. Relating Professional Behavior to Ethics
- The overwhelming majority of businesses wish to recruit ethical and polished graduates
- How we approach the seemingly trivial events of work life reflects our character and
attitudes when we handle larger issues
11-1c. Gaining an Etiquette Edge in a Networked World
- An awareness of courtesy and etiquette can give you a competitive edge in the jobmarket
- How you present yourself in the virtual world, meaning how well you communicate and
protect your brand, may very well determine how successful your career will be.