EDUCATION

Secondary Education: George Khoza

High School Completion Year: 1998

Additional Training

- SQL Queries 2011

- Communication and Leadership Workshop

(Merchants, 2006)

- Stress Management Workshop

(Merchants, 2006)

- Human Rights Training (Human Rights

Commission, 2004)

- Governance & Strategic Planning Training

(HCMS, 2004)

- Assertiveness Training (WEP, 2002)

- Leadership Training (Mentor, 2003)

- First Aid Training (Humana People to

People, 1999)

WORK
MVULE EXPERIENCE
NI Club Manager - Mzansi Gym

RADEB Company: Mzansi Gym

E Duration: June 26, 2021 - Present

Locations: Kwa-Thema Gym and Mzansi Gym

JOB TITLE Responsibilities:

HERE - Efficiently managed operations of two gym
facilities, achieving consistent growth in
PROFILE membership and revenue.

- Oversaw various departments, including

Experienced and
reception, admin/collection, fitness
adaptable professional instructors, cleaners, and group instructors.
with a strong background
in club management, - Designed and implemented streamlined
quality assurance, and processes for reception access, admin,
data analysis. Proficient in
utilizing a wide range of
software tools, including
SQL, Microsoft Office Suite,
MS Project, and Adobe
Photoshop. Proven track
record of driving team
performance and
operational excellence.
Seeking an opportunity to
contribute my skills and
expertise in a dynamic
environment.
CONTACT
payments, and audits.
- Led hiring, training, and performance
management of staff members, resulting in a
cohesive and motivated team.
- Conducted daily and weekly audits to ensure
high-quality service delivery and adherence to
standards.
- Proactively interacted with clients to address
concerns, gather feedback, and improve
member experiences.
- Provided insightful reports to the owner,
offering data-driven insights into gym
numbers, sales, collections, and maintenance.
- Successfully organized engaging events that
fostered a strong sense of community among
gym members.
MIS Consultant - African Bank Collections
Duration: March 2014 - September 2016
Responsibilities:
- Compiled and ran SQL queries for report
generation, providing crucial insights into
collection performance.
- Offered statistical data for quality
management and performance tracking,
contributing to data-driven decision-making.
- Analyzed daily activities to meet and exceed
service level targets, ensuring optimal
customer service.
- Played a pivotal role in designing and
implementing a new tallyman system,
enhancing operational efficiency.
Quality Manager - African Bank Collections
Duration: October 2012 - Present
Responsibilities:
- Spearheaded the development and
execution of comprehensive quality policies
and strategies.
- Collaborated with compliance teams to
ensure call center operations were fully
compliant with regulations.
- Led quality enhancement processes for
Physical Address: 82
Morapedi Street, Kwa-
Thema, Springs, 1575
Postal Address: 82 Morapedi
Street, Kwa-Thema, Springs,
1575
supervisors and quality analysts, resulting in
improved performance metrics.
- Initiated and conducted interventions for
non-performing team members, identifying
areas for improvement.
- Leveraged SQL expertise to compile and
analyze monthly reports, offering actionable
insights to leadership.
- Managed team training initiatives,
simulations, and coaching sessions, driving
continuous improvement.
- Currently leading a team of 10 Quality
Analysts, fostering a culture of growth and
excellence.
Special Projects Supervisor - African Bank
Collections MIS Dept
Duration: May 2011 - October 2012
Responsibilities:
- Utilized SQL to extract and analyze data,
identifying opportunities for improving
collections efficiency.
- Conducted daily exception analysis and
devised effective solutions to enhance
operational performance.
- Created detailed performance reports,
identifying specific areas for consultant
improvement.
- Played a pivotal role in the design of a new
tallyman system, contributing to increased
operational effectiveness.
Supervisor - African Bank Collections
Duration: October 2009 - May 2011
Responsibilities:
- Effectively managed a team of 14 individuals,
consistently achieving KRA and cash targets.
- Analyzed reports and call quality to identify
performance improvement areas,
implementing tailored coaching strategies.
- Led recruitment, interviews, and
communication efforts, contributing to a
collaborative and engaged team environment.
Team Leader - FNB Homeloans
Duration: April 2008 - September 2009

Responsibilities:

- Successfully managed a team of 12, ensuring

consistent adherence to daily service level
agreements.

- Demonstrated strong leadership by

consistently applying operational guidelines
and processes.

- Monitored performance, attendance, and

absence levels, maintaining a productive and
accountable team.

Junior Coach - Vodacom Call Centre

Duration: 2005 - 2006

Responsibilities:

- Participated in a Performance Management

Program, identifying agents who were
performing below set standards.

SKILLS
SQL

- Microsoft Office Package

- MS Project

- Advanced Excel

- Adobe Photoshop

- Adobe Illustrator

- Business Manager (Call Recording)

- Supervisor Interaction

- Tally Man

- Davox

- Nice
- AS400

- CMS

- AVAYA

- Workforce Management Application