Professional Documents
Culture Documents
Servicing 11
Quarter 2
Self-Learning Module 18
Reporting & Documentation Procedures
Development Team of the Self-Learning Module
Writer: Ronald S. Bobis
Editor: Lerma I. Cantanero
Reviewers: Felix C. Vergara Jr.
Illustrator: Name
Layout Artist: Name
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent
Aurelio G. Alfonso EdD
OIC-Assistant Schools Division Superintendent
Victor M. Javeña EdD
Chief, School Governance and Operations Division and
OIC-Chief, Curriculum Implementation Division
This learning material hopes to engage the learners in guided and independent
learning activities at their own pace and time. Further, this also aims to help learners
acquire the needed 21st century skills especially the 5 Cs, namely: Communication,
Collaboration, Creativity, Critical Thinking, and Character while taking into
consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the
body of the module:
As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning. Moreover, you are expected to encourage and assist the
learners as they do the tasks included in the module.
For the Learner:
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning material while being an active
learner.
Posttest - This measures how much you have learned from the
entire module.
EXPECTATIONS
PRETEST
Directions: Read carefully the following questions. Choose the letter of the best
answer and write it on your notebook.
LESSON
Great technical documentation empowers, not frustrates, the customers. Not just
customer service, but brand building and trust are an important part of it. When
they're most in need, consumers search it out. And if they don't have it there, they'll
start searching for alternatives.
Here are a few examples of where and how you can use technical documentation:
• End-user support: This implies items such as user manuals, release notes,
online assistance systems, training programs, or operating procedures,
everything that allows the product to be used by consumers.
• Marketing support: Anything that is product-focused and used to promote
your business (such as videos, presentations, or technical landing pages).
• Development support: This may be practical and technical requirements,
manuals for software development, or just processes and tools to help the
developers do their job.
• Organization support: To do their jobs, details about your company,
structure, processes, workflows, policies, and everything else teammates need
to know.
Documentation Procedure
Reporting Procedure
This is a framework that governs how individuals disclose problems, risks, injuries
or events within an organization. In order to record something, most companies have
a common type.
PURPOSE
This Test Report provides a summary of the results of test performed as outlined
within this document.
TEST SUMMARY
[Include basic information about what was tested and what happened.]
TEST TYPE (FUNCTION, UNIT, SYSTEM, ETC.)
[Include basic information about what was tested and what happened.]
Person In-Charge: [Ronald Bobis]
Test Date: [mm/dd/yyyy] - [mm/dd/yyyy]
Test Results: [Enter a summary of the test conducted and results]
Additional Comments: [Enter any summary comments]
TEST RESULTS
[Summarize the test results. Include a detailed description of any deviations from the
original test plan, design, test case, or expected results. Include any issues or bugs
discovered during the test.]
ACTIVITIES
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B. Explain
Explain each few example of where and how you can use technical documentation.
1. End-user support __________________________________________________________
2. Marketing support__________________________________________________________
3. Development support_______________________________________________________
4. Organization support_______________________________________________________
WRAP-UP
Now, as learners, aside from the several points mentioned above. You can use
the blank spaces provided to answer and react to the following cases or scenarios:
• Would you be able to make use of this knowledge obtained in this module? In
what scenario would it be?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
VALUING
DIRECTION: Read the following questions carefully. State your answer in two to
three sentences each number on the space provided.
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2. How will you use the knowledge you acquired about reporting and
documentation procedures?
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POSTTEST
Direction: Write T on the line if the statement is correct and F if the statement is
wrong.
___3. The media documentation is intended to help end-users make use of the
product or service. This is also referred to as support from users.
___5. Training Material aims to teach people how to use a software application,
typically a computer system. It can be used as a guide for self-study or by a teacher
as a resource.
___7. Great user documentation empowers, not frustrates, the customers. Not just
customer service, but brand building and trust are an important part of it.
___8. Users who are already educated use it to remind them of complicated
knowledge that they should not be expected to recall. Reference documents would be
at the fingertips of the customer when the item is being used.
___9. The marketing support to do their jobs, details about your company, structure,
processes, workflows, policies, and everything else teammates need to know.
___10. You usually get a certain amount of technical hardware documentation when
you purchase a new device, so that you (or a technician you employ) know what
modifications are relevant to your device and so on.
KEY TO CORRECTION
5. T 10. T
4. F 9. F
3. F 8. T
2. T 7. F
1. T 6. T
Posttest Key to correction
5. B
4. D
3. D
2. B
1. D
Pretest key to correction
References
• Google.” Documentation procedures” Accessed September 23, 2020
https://computertechniciansunit.weebly.com/documentation-
procedure.html