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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING

GRADUATESHIP EXAMINATION
Preliminary/A (Common for Old & Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IE 002 ECONOMICS AND INDIAN ECONOMIC ENVIRONMENT (Old)
IEA 08 ECONOMICS AND INDIAN ECONOMIC ENVIRONMENT (Revised)
Notes: 1) Answer Any Five questions.
2) All questions carry equal marks.

1. Define each of the following terms and give examples of each:


Production Possibility Frontier, Scarcity, Value, Price, and
Wealth. (4+4+4+4+4 = 20)

2. How National Income is determined in macroeconomics


through consumption, saving and investment function? (20)

3. Define economic development. What are the various


indicators of development? How development differs from
the process of growth? (4+8+8 = 20)

4. Define the concept of agricultural inputs and productivity.


Discuss the impact of co-operative movement on agriculture
and agro - based industries. (10+10 = 20)

5. Define Economics from the viewpoint of scarcity of resources.


Establish the relationship between need, want and demand.
Illustrate the concept of utility and value. (6+6+8 = 20)

6. Define the term GDP. What is the difference between GDP


and GNP? Define the term National Income. How National
Income is determined? How is National Income not equal to
GNP? (2+4+2+8+4=20)

7. Distinguish between the roles played by the Public and the


Private sector in Indian industrial development. How does
Government promote small scale industry in India? (10+10=20)

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8. Write notes on Any Two: (2X10=20)

(a) Law of diminishing marginal utility

(b) Agro-based industries in India

(c) Causes and nature of unemployment problem in India

(d) Government's National Population Policy

.
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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 01 PROBABILITY AND STATISTICAL METHODS
Instruction to candidates:
1) Answer Any Five questions.
2) Use of Statistical tables permitted
3) Show the working steps clearly.

1a) The national highway traffic safety administration reported the


relative speed (rounded to the nearest 5 Mps) of automobiles
involved in accidents one year. The percentages at the different
speeds were 12
20 Mph or less 2.0%
25 Mph or 30 Mph 29.7%
35 Mph or 40 Mph 30.4%
45 Mph or 50 Mph 16.5%
55 Mph 19.2%
60 or 65 Mph 2.2%

1. From these data can we conclude that it is quite safe to


drive at high speeds? Why or why not?
2. Why do most accidents occur in the 35 or 40 Mph and in
the 25 or 30 Mph ranges?
3. Construct a frequency histogram using the end points
0,22.5,32.5,42.5,52.5,57.5,67.5 for the intervals
1b) An executive commutes to work by two different routes A & B.
If she comes home by route A, then she will be home no later
than 6 pm with probability of 0.8, but if she comes home by
route B, then she will be home no later than 6 pm with probability
0.7. In the past the proportion of times that executive choses
route A is 0.4 8
i) What proportion of times the executive reaches home
no later that 6 pm?
ii) If the executive is home after 6 pm today, what is the
probability that she took route B?
2a) Among the 12 solar collectors on display at a trade show, 9

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are flat-plate collectors and other are concentrating collectors,
If a person visiting the show randomly selects 4 of the solar
collectors to check out, what is the probability that 3 of them
will be flat plate collectors? 6
2b) If it is know that 5% of the books bound at a certain bindery
have defective binding. Find the probability that 2 of 100 books
bound by this bindery will have defective binding using 8
i) Binomial distribution formula
ii) The poison approximation to the binomial distribution.
2c) If a bank receives on the average u = 6 bad checks per day,
what are the probabilities that it will receive 6
i) 4 bad checks on any given day?
ii) 10 bad checks over any 2 consecutive days?
3a) In a photographic process, that developing time of prints may
be looked upon as a random variable having a normal
distribution with a mean of 16.28 seconds and a standard
deviation of 0.12 second. Find the probability that it will take. 10
i) Anywhere from 16.00 to 16.50 seconds to develop one
of the prints:
ii) Atleast 16.20 seconds to develop one of the prints:
iii) Atmost 16.35 seconds to develop one of the prints:
3b) Suppose the time it takes a data collection operator to fill out
an electronic forum for a database is uniformly distributed
between 1.5 and 2.2 minutes. 10
i) What is the mean and variance of the time it takes an
operator to fill out the form?
ii) What is the probability that it will take less than two
minutes to fill out the form?
iii) Determine the cumulative distribution function of the
time it takes to fill out the form
4a) A process for making certain bearing is under control if the
diameters of bearings have a mean of 0.6000 c.m. What can
we say about this process if a sample of 10 of these bearings
has a mean diameter of 0.5060 cm and a standard deviation
of 0.0032 cm? 8
4b) A trucking firm is suspicious of the claim that the average life
time of certain tires is at least 28,000 miles. To check the claim
the firm puts 40 of these tires on its trucks, and gets a mean
life time of 27,463 miles, with a standard deviation of 1348
miles, what can you conclude if the probability of a type I error
is to be at most 0.01? 8
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4c) Specify the null and alternative hypothesis in each of the
following cases. 4
i) An engineer hopes to establish can additive will increase
the viscosity of the oil
ii) An electrical engineer hopes to establish that a modified
circuit board will give a computer a higher average
operating speed.
5a) Tests of the fidelity and selectivity of 190 radio receivers
produced that results shown in the 10 following table 10
Fidelity
Low Average High
Low 6 12 32
Selectivity Average 33 61 18
High 13 15 0
Use the 0.01 level of significance to test whether there is a
relationship (dependence) between fidelity and selectivity
5b) In a study designed to investigate whether certain detonators
used with explosives in coal mining meet the requirement that
at-least 90% will ignite the explosive when charged, it is found
that 174 of 200 detonators function properly. Test the null
hypothesis P = 0.9 against the alternative hypothesis P< 0.90
at the 0.05 level of significance.
6. Raw material used in the production of a synthetic fiber is stored
in a place which has no humidity control measurements of the
relativity humidity in the strange place and the moisture content
of a sample of the raw material (Both in percentages) on 12
days yielded the following results: 20

Humidity X Moisture Content Y


42 12
35 8
50 14
43 9
48 11
62 16
31 7 10

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36 9
44 12
39 10
55 13
48 11

i) Plot a scattergram to verify that it is reasonable to assume


that the regression of Y on X is linear.
ii) Fit a straight line by the method of least squares
iii) Determine the correlation coefficient
iv) Estimate the moisture context of the raw material when
the humidity of the strange place is 40%
7. To determine the effect on exit dust loading in a precipitator,
the following measurements were made: 20

Total flow Exit dust loading


(ft3/hr) (grains per cubic yard in flue gas)

200 1.5 1.7 1.6 1.9 1.9


300 1.5 1.8 2.2 1.9 2.2
400 1.4 1.6 1.7 1.5 1.8
500 1.1 1.5 1.4 1.4 2.0

Use the level of significance a = 0.05, to test whether the flow


through the precipitator has an effect on the exit dust loading

8. Write short notes on any four of the following topics 20


Be very precise with your description
i) Chi-Square test for testing of independence
ii) Sample space and probability estimation
iii) One sample test and two sample test
iv) Sampling distribution
v) Design of experiments
vi) Central limit theorem

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section - A (Common for Old & Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 02 OPERATIONS RESEARCH
Notes: 1. Answer any five questions.
2. Answer in brief and to the point.
3. Necessary calculations must be shown in your answer paper.

1. A confectionary company mixes three types of toffees to form


one kilogram toffee pack. The pack is sold at Rs 17.The three
types of toffees cost Rs 20,Rs 10 and Rs 5 per kg respectively.
The mixture must contain at least 0.3 kg of the first type of
toffees and the weight of the first two types of toffees must at
least be equal to the weight of the tnird type. Determine the
optimal mix for maximum profit (20)

2. Find the optimum solution to the following transportation problem


in which the cells contain the transportation cost in Rs. 20
Available
W1 W2 W3 W4 W5
F1 7 6 4 5 9 40
F2 8 5 6 7 8 30
F3 6 8 9 6 5 20
F4 5 7 7 8 6 10
30 30 15 20 5
Required

3. Solve the following assignment problem to maximize sales (20)


Territories
A B C D E
1 10 15 17 14 14
Salesman 2 06 18 10 12 16
3 08 05 13 13 06
4 12 11 16 10 12

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4. Solve the following game 20

Player B

1 7 2 4
Player A 0 3 7 8
5 2 6 10

5. Cafeteria with self service has an arrival rate of 12/hour. The


average time taken by a person to collect and 'eat' his meal is
20 minute's. Assuming that the inter arrival times are
exponentially distributed, how many seats must the cafeteria
have to accommodate each customer with probability 0.95. 20

6. Explain the methods of Testing of Random numbers 20

7. Write short notes on the following 20

a. Principles of modeling

b. The role of operation research in productivity


management

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section - A (Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 03 FINANCIAL ACCOUNTING & COSTING
Note: 1) Answer compulsorily question No. 1 and Answer 4 questions
from remaining six questions
2) All questions carry equal marks

Q1. (i) Differentiate financial accounting and cost accounting 10

(ii) What is the objectives and importance of cost accounting


and finance? 10

Q2. From the following balances extracted from the books of


Dharmaraj & Co., prepare a trading and profit and loss account
and balance sheet on 31st December, 1991. 20

Rs. Rs.
Stock on 1st January 11,000 Returns outwards 500
Bills receivables 4,500 Trade Expenses 200
Purchases 39,000 Office Fixtures 1,000
Wages 2,800 Cash in Hand 500
Insurance 700 Cash at Bank 4,750
Sundry debtors 30,000 Rent and taxes 1,100
Carriage inwards 800 Carriage outwards 1,450
Commission (Dr.) 800 Sales 60,000
Interest on capital 700 Bills payable 3,000
Stationary 450 Creditors 19,650
Returns inwards 1,300 Capital 17,900

The stock on 31st December, 1991 was valued at Rs. 25,000.

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Q3. Explain the following ratios in the perspective of financial
statement (Any Five) 20

a. current ratio

b. inventory turnover

c. total asset turnover

d. operating profit margin

e. net profit margin

f. debt to equity

Q4. Dharmaraj & Co is introduced manufacturing facility in new


product A manufacturing process and analysis using the 20
following data:

Year 2009-10 2010-11 2011-12

Sales Quantity Units 10,000 12,000 15,000

Initial cost of Facility Rs.2,00,000/- Life of facility - 3 years Scrap


Value - Rs 50,000/- Selling price of the product Rs.18/- Variable
cost- Rs. 8/-; Fixed cost Rs. 10,000/- Per Annum. Depreciation
cost Rs. 50,000/- Per annum. Contribution - Selling price -
Variable cost Draw Cash flow diagram, Estimate new facility
feasibility using the following methods ARR, NPV and IRR

Q5. Describe the following costing systems 20

a) Batch costing
b) Activity based costing
c) Material costing
d) Service costing

Q6. i) A farmer wants to buy a new combine rather that hire a


custom harvester. The total fixed costs for the desired
combine are $21,270 per year. The variable costs (not
counting the operator's labour) are $8.75 per hour. The
farmer can harvest 5 acres per hour. The custom
harvester charges $ 16.00 per acre. How mnay acres
must be harvested per year to break-even?

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(ii) Explain Break Even point analysis with graphical
representation

Q7. (i) What is the role of industrial engineer in financial and


cost accounting? 10

(ii) Explain Generally Accepted Accounting Principles (GAAP)


and international Financial Reporting Standards (IFRS) 10

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section - A (Old Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 03 BUSINESS ACCOUNTING & COSTING
Note: 1) Answer any five questions
2) All questions carry equal marks

1. From the following balances extracted from the books of DMTA


& Co., prepare a trading and profit and loss account and balance
sheet on 31 st December, 1991. 20

$ $
Stock on 1st January 10,000 Returns outwards 500
Bills receivables 4,500 Trade expenses 200
Purchases 39,000 Office fixtures 2,000
Wages 2,800 Cash in hand 500
Insurance 700 Cash at bank 4,750
Sundry debtors 30,000 Rent and taxes 1,100
Carriage inwards 800 Carriage outwards 1,450
Commission (Dr.) 800 Sales 60,000
Interest on capital 700 Bills payable 3,000
Stationary 450 Creditors 18,650
Returns inwards 2,300 Capital 17,900

The stock on 31 st December, 1991 was valued at $25,000.

2. Explain Basic principles of accounting and guide lines 20

3. i) Explain Significance of cost accounting in Industries


business operations and Techniques of cost accounting. 10

(ii) Explain elements cost in total cost determination 10

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4. Dharmar & co producing a single article sells it at $. 10 each. 20
The marginal cost of production is $. 6 each and fixed cost is
$. 400 per annum. You are required to calculate the following:

• Profits for annual sales of 1 unit, 50 units, 100 units and


400 units

• P/V ratio

• Breakeven sales

• Sales to earn a profit of.$. 500

• Profit at sales'of $. 3,000

• New breakeven point if sales price is reduced by 10%

• Margin of safety at sales of 400 units

5. From the following transactions show the value of stock under


FIFO, LIFO and Weighted average methods 20

(1) Schedule of Cost of Goods Available

Units Cost
Jan. 1 Beginning Inventory 60 @ $10
Jan. 7 Purchase 90 @ 11
Jan.15 Purchase 100 @ 13
Jan. 25 Purchase 50 @ 16
Goods available for sale 300

Sold a total of 230 units for $20 per unit. Timing of sales is as
follows:

Jan. 1- Sold 30 units (actual CPU $10)

Jan. 9 - Sold 70 units (actual CPU: 20 @ $ 10 and 5 0 @ $ 11)

Jan 17-Sold 100 units (actual CPU: 50 @ $13, 30 @ $11 and


20 @ $10)

Jan 28 - Sold 30 units (actual CPU: 20 @ 16, 10 @ $13)

6. On April 1, 2011, Company A purchased equipment at the cost


of $2,00,000. This equipment is estimated to have 5 year useful 20

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life. At the end of the 5th year, the salvage value (residual
value) will be $20,000. Company A recognizes depreciation to
the nearest whole month. Calculate the depreciation expenses
for 2011, 2012 and 2013 using double declining balance
depreciation method. And straight line method.

7. Adhithya Machine Works collects its cost data by the job order
cost accumulation procedure. For Job 786, the following data
are available:

Direct Materials Direct Labor

9/14 Issued $ l,200Week of Sep. 20 180 hrs @ $6.20/hr


9/20 Issued 662Week of Sep. 26 140 hrs @ $7.30/hr
9/22 Issued 480

Factory overhead applied at the rate of $3.50 per direct labour


hour.

Required:

1. The appropriate information on a job cost sheet.

2. The sales price of the job, assuming that it was contracted


with a markup of 40% of cost. 20

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 04 PRINCIPLES AND PRACTICES
OF MANAGEMENT
Notes : i) Question 1 is compulsory.
ii) Attempt any 04 Questions from Q.2 to Q.8.

Q.1. Define Organization Culture? Explain the role of it in


determining the performance of an organization? [20 Marks]

Q.2. a) Explain the objectives of Human Resource Management?


[10 Marks]

b) What is the significance of Span of Control? [10 Marks]

Q.3. Explain the various functions of management in a typical


business organization? [20 Marks]

Q.4. Write the Characteristics of following: [20 Marks]

a) Public Limited Company

b) Private Limited Company

Q.5. a) What are the characteristics of Line & Staff Organizations?


[10 Marks]

b) Define Project Management? What are the functions


of Project Management? [10 Marks]

Q.6. Define Production Planning & Control?


Explain the functions of it? [20 Marks]

Q.7. a) Explain the functions of Marketing Manager in a typical


business Manager? [10 Marks]

b) What do you understand by Scientific Management?


[10 Marks]

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Q.8. Write short notes on: [20 Marks]

a) Flexible Manufacturing

b) Industrial safety

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Old Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 04 PRINCIPLES AND PRACTICES
OF MANAGEMENT
Notes : i) Question 1 is compulsory.
ii) Attempt any 04 Questions from Q.2 to Q.8.

Q.1. What do you understand by Corporate Social Responsibility?


How it is relevant in Indian business organizations? [20 Marks]

Q.2. Define Motivation? Explain the Herzberg's Two Factor Theory of


Motivation? Also illustrate its applicability in Indian organizations?
[20 Marks]

Q.3. Explain the various functions of management in a typical


business organization? [20 Marks]

Q.4. Define Organization Culture? What are the different facets of


healthy organization culture? [20 Marks]

Q.5. What is the significance of Management of Change? Why do


employees resist for change? How to handle Change for the
benefit of organization? [20 Marks]

Q.6. Define Leadership? Explain different types of it? Comment on


the role of Leader in determining the success of an organization?
[20 Marks]

Q.7. Define Management? How the evolution of Management


Thought did took place over the years? [20 Marks]

Q.8. Write short notes on: [20 Marks]

a) Management: Science or Art

b) Managerial Ethics

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Common for Old & Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 05 – WORKS SYSTEM DESIGN
Instructions
1. Answer Any Five questions.
2. All questions carry equal marks.
3. Necessary calculation must be shown in the answer paper.
4. Figure to the right indicates full marks.

Q1. (a) Indicate the various steps involved in carrying out


Method study? 10

Q1. (b) Give an example of a methods improvement study,


using operations Process chart? 10

Q2. (a) What are the steps involved in conducting a work


sampling study? 10

Q2. (b) How will you apply the technique of Analytical Estimation
in determining the Work norms for maintenance
Department? 10

Q3. (a) Discuss the factors that are relevant to be considered


in a job evaluation Study? 05

(b) Discuss the four major methods that are used in job
evaluation? 05

(c) What are the uses of Learning Curve? 05

(d) What are the advantages of predetermined Time


standards as compare to Stop watch time study? 05

Q4. (a) Indicate the relation between high productivity and


High standard of Living? 05

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Q4. (b) What are the uses of Activity Sampling Study? 05

Q4. (c) What are the steps needed to control the effect of
noise & Heat in the Factory ? 10

Q5. (a) Draw a Multiple activity chart with the following


information: 10

An operator operates 2 similar machines

Loading component in the machine takes 0.5 minutes.

Machine runs for 5 minutes.

Unloading and keeping the component asides takes


0.3 minutes.

Draw the multiple activity charts for 2 complete cycles in


each machine

Q5. (b) Match the following: 10

a) Analytical Estimation i) Machine utilization


b) Production study ii) Motivation of indirect
workers
c) Stop watch study iii) maintenance section
time standards
d) Activity sampling iv) Mass production factory
e) Multiple incentive v) Shift study of output
scheme

Q6. Write short notes on any four of the following: 20

a) Install and Maintain New method

b) Standard time

c) Production study

d) Workplace layout

e) Job description

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Common for Old & Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 06 MANUFACTURING TECHNOLOGY
Notes : 1. Answer any Five questions.
2. All questions carry equal marks.
3. Illustrate your answers with well labeled diagrams.

Q1. a) Explain Sand Casting method in detail with the help of


neat diagram. (10)

b) List out any four major casting defects and suggest the
methods to avoid them. (10)

Q2. a) Explain in brief method of Gas Welding. What are


advantages of Gas welding over Arc Welding. List out
any three Major Welding Defects and suggest the
methods to Avoid them. (10)
b) What is Resistance Welding? Explain in detail different
types of Resistance Welding with examples. (10)

Q3. a) Explain in detail any four Sheet Metal Working processes


with neat diagrams. (10)

b) What is Plastic deformation. Explain stress strain curve for


ductile material with neat diagram under tensile testing.(10)

Q4. a) Draw a neat diagram of a conventional Lathe machine


used in workshops and mention Functions of different
components. (10)
b) What are Centre drill and why they are used ? What is
Steady Rest and explain in detail their function and usage
with the help of neat diagram. (10)

Q5. a) Explain in detail with the help of neat diagram Geometry


of Cutting Tools. What are the different materials used
for making cutting Tools? What is Tool wear and Tool
Life? (10)
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b) Explain in detail the principle and working of Quick
Return Mechanism in Shaper machine. (10)

Q6. a) What do you understand by finishing processes? Explain


any two finishing process with the help of neat diagram
and illustrate their use for any engineering parts. (10)
b) Draw a neat diagram of Gear I lobbing machine and
explain its working. Draw any two parts made out of it. (10)

Q7. a) Define Jigs and Fixtures. Give principle of Jigs and fixture
design. Illustrate with Sketches example of both Jig and
Fixture. (10)
b) What do you understand by Limits, Fit and Tolerances.
Explain their importance in fitting machine parts. (10)

Q8. Write Short notes on the following: (Any Four) (20)

a) Abrasive Jet machining.

b) Investment casting.

c) Optical method for measuring surface finish.

d) CAD / CAM and their industrial applications.

e) TIG Welding .

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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Old Syllabus) August 2012
Time: 3 hrs. Max. Marks : 100
IEA 07 INFORMATION TECHNOLOGY AND SYSTEMS
Notes : 1) SOLVE ANY FIVE
2) DRAW NEAT DIAGRAMS

Q1. A. Explain various Data types in depth (10)


B. Explain the ER diagram with Example [10]

Q2. A. Differentiate between Analog and Digital Modulation [10]


B. Explain different Network Topologies [10]

Q3. A. Explain different normal forms in databases used [10]


B. Give the Truth tables for NOR and NAND gates with
Diagram [10]

Q4. A. Explain the term: Artificial Intelligence [10]


B. Explain Information Transformation of Organisational
Knowledge [10]

Q5. A. Explain the Pyramid Structure of MIS [10]


B. Explain Transaction Prcessing System [10]

Q6. A. How computers help in storing, retrieval and Processing


of Information [10]
B. What are the Strategic Information Systems [10]

Q7. A. Explain the Term: Expert System [10]


B. How do you Maintain the Information System [10]

Q8. A. Explain IT Project Planning in Brief [10]


B. Explain Database System with neat diagram [10]
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INDIAN INSTITUTION OF INDUSTRIAL ENGINEERING
GRADUATESHIP EXAMINATION
Section-A (Common for Old & Revised Syllabus) August 2012
Time: 3 hrs. Max. Marks: 100
IEA 07 SYSTEMS APPROACH (Revised Syllabus)
IEA 08 SYSTEMS APPROACH (Old Syllabus)
Instructions :
1. Answer Any Five questions.
2. All questions carry equal marks.
3. Necessary calculation must be shown in the answer paper.
4. Figure to the right indicate full marks.

Q1. (a) Explain the contributions of any four of the following


towards system theory 10

1. Gerald Weinberg
2. Nobert Wiener
3. Major Steele
4. Jay Forrester
5. Stafford Beer

Q1. (b) Has systems theory been successful in formulating a


law of laws applicable to all scientific disciplines? 10

Q2. (a) Distinguish between open and closed system with


examples 10

Q2. (b) Differentiate between soft and hard systems in the


context of manufacturing organization. 10

Q3. Explain the socio technical system approach with suitable


examples. Also state its merits and demerits 20

Q4. Draft a system approach diagram and explain its elements for
handling customer complaints, with reference to an automobile
ancillary unit. 20

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Q5. Explain the concept of subsystem coupling and decoupling
using just-in -time and conventional stores/stock control system
as examples. 20

Q6. (a) Does F.W. Taylor's scientific management philosophy


support system approach? Justify your answer. 10

Q6. (b) Explain the general problem solving process followed in


solving organizational problem through system approach.
10

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