Republic of the Philippines

Department of Education
Region VII, Central Visayas
Division of Bohol

GRADE 9/11 – TVE/TLE (Computer System Servicing)

FIRST QUARTER
LEARNING ACTIVITY NO. 6

Type of Activity: Concept Notes/Exercises

Activity Title: Work related errors

Learning Competency: Identify and isolate errors (TLE_IACSS9-12AQS-Ib-2)

Learning Target: To identify and isolate errors

References:

CONCEPT NOTES
Identify and Isolate Errors

An error - (from the Latin error, meaning "wandering"; sometimes mistake) is an action which is inaccurate
or incorrect.
- In some usages, an error is synonymous with a mistake (for instance, a cook who misses a step
from a recipe might describe it as either an error or a mistake), though in technical contexts the
two are often distinguished.
- For instance, in statistics "error" refers to the difference between the value which has been
computed and the correct value.
-
An error is a term used to describe any issue that arises unexpectedly that cause a computer to not function
properly. Computers can encounter either software errors or hardware errors

TYPES AND WORK-RELATED ERRORS

A. Quantity of work (untimely completion, limited production)

1. Poor prioritizing, timing, scheduling
2. Lost time
 Tardiness, absenteeism, leaving without permission
 Excessive visiting, phone use, break time, use of the Internet
 Misuse of sick leave
3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
B. Quality of work (failure to meet quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials
5. Inappropriate or poor work methods

Work Behavior Which Result in Performance Problems

A. Inappropriate behavior (often referred to as "poor attitude")

Negativism, lack of cooperation, hostility
Failure or refusal to follow instructions
Unwillingness to take responsibility ("passing the buck")
Insubordination
B. Resistance to change
 Unwillingness, refusal or inability to update skills
 Resistance to policy, procedure, work method changes
 Lack of flexibility in response to problems
C. Inappropriate interpersonal relations
 Inappropriate communication style: over-aggressive, passive
 Impatient, inconsiderate, argumentative
 Destructive humor, sarcasm, horseplay, fighting
 Inappropriate conflict with others, customers, co-workers, supervisors
D. Inappropriate physical behavior
  Smoking, eating, drinking in inappropriate places
 Sleeping on the job
 Alcohol or drug use
 Problems with personal hygiene

EXERCISES 1.2.6

Test I. Write QN if the statement affects the quantity of work and QL if the statement affects the quality of work.
Write your answer on the space provided before each number.
(Do this Individually)
______ 1. Poor scheduling of work
______ 2. Failure to meet expectations for product quality, cost or service
______ 3. Customer/client dissatisfaction
______ 4. Misuse of sick leave
______ 5. Tardiness
______ 6. Slow response to work requests
______ 7. Break time
______ 8. Poor work method
______ 9. Spoilage and/or waste of materials

Test II. Cite two (2) examples for work behavior given that can cause performance problem.

1. Inappropriate behavior.
2. Resistance to change.
3. Inappropriate interpersonal relations.
4. Inappropriate physical behavior.
ANSWER KEY 1.2.6

Test I.

1. QN
2. QL
3. QL
4. QN
5. QN
6. QN
7. QN
8. QL
9. QL

Test II.
1.
Negativism, lack of cooperation, hostility
Failure or refusal to follow instructions
Unwillingness to take responsibility ("passing the buck")
Insubordination

2.
 Unwillingness, refusal or inability to update skills
 Resistance to policy, procedure, work method changes
 Lack of flexibility in response to problems

3.
 Inappropriate communication style: over-aggressive, passive
 Impatient, inconsiderate, argumentative
 Destructive humor, sarcasm, horseplay, fighting
 Inappropriate conflict with others, customers, co-workers, supervisors

4.
 Smoking, eating, drinking in inappropriate places
 Sleeping on the job
 Alcohol or drug use
 Problems with personal hygiene