Name : John Dee S.

Hortelano Subject: Tourism and Hospitality Service Quality Management

Section : HM31A Instructor: Ms.Marilou Perral

Experimental Exercises

On your stroll nearby mall, check out how customers appraise the quality and value of a service that
they would want to try. Also check out how the service providers ensure that their guests are taken care
of.

(Compare Services of Cafeteria and Karenderia)

SERVICES OF CAFETERIA

When I visited the Boss Coffee in Mandaue branch, I noticed that their environment is eco-friendly for
the guest or customer and comfortable to take a rest or have a coffee with my friends. Furthermore,
their service is excellent because they will come to you right away with what kind of coffee you want,
and they have access to the internet, which is good especially for students who are doing research
assignments. The staff and crew of the cafeteria are approachable and always smile when they entertain
me. They also give me water, which is why I like the services they give me. The menu is also good
because the design and background are clear enough to see the best courses of their café menu meals.
Last but not the least, for their overall performance and services, I will give them 10/10.

SERVICES OF KARENDERIA

When I eat in the karenderia near the school, the services are self-serving, so you are the one to go to
get the food you want, and their foods are okay, but the other dishes are not the best food because they
are more complicated and have more ingredients. Also, the environment is not safe to eat because the
karenderia are along the street, so the food is prone to bacteria. But it is safe to eat there, and I like the
owner of the karenderia; when it comes to the payment of the food I order, they give me the exact
change that I paid. She is humble and accommodating to the customer. Over all, I will give the
Karenderia an 8/10.

SERVICES OF KARENDERIA VS CAFETERIA

In services of karenderia, you are the one to choose the food you want, while in services of cafeteria,
there is a crew or waiter to take care of everything from taking orders to serving food and making
payments.