A3 REPORT (Problem Solving) PLAN - DO - CHECK - ACT

Background / Business Case (high level view) Countermeasures / Action Items (Implementation) 9/20/2023 ###################################################
Responsible
# Task Needs Person Target Date Jan-09 Feb-09 Mar-09 Apr-09 Status % DONE
1
2
3
4
5
6
7
8
9
10
11
Current / Initial & Future Conditions 12
13
14
15

m Proposed Start o Proposed Completion p On Target r Trouble

l Actual Start n Actual Completion r Behind Target
(Planning/Tracking) u Review (Evaluation)

Effect Confirmation

Future Conditions, Goals and Targets

Root Cause Analysis

Follow Up Actions / Indicators / Control Plan

I6: - Bigger Picture. Where is the problem coming from?
- Make the overall context of the situation as clear and as visual as possible
- Identify the target audience and write accordingly
- Provide the necessary information that the audience needs to know before going forward
- Explain how this topic relates to company goals
- Include any other information, such as historical data, dates, or names that might help the audience understand the importance of the problem
-List those individuals participating in the event

I19: - "GO SEE!"

- Understand what is happening on a specific level
- Depict an overview of the current state of the process or system - visually when possible
- Highlight the key factors in the current state
- Identify the real problem in the current state. What is it? What is it not?
- Use quantitative measures to depict the status of the current state (not just qualitative opinions)

I36: - Comparison
- Goals set to resolve specific problems
- set a clear goal or target state for the situation
- Be clear on the measure performance
- Consider how to measure performance
- Consider how to collect the data to later evaluate and check the effectiveness of any action
- What are the goals, desired future conditions

I44: - Can we meet the Target?

- Be sure to show the root-cause of the problem(s) identified in the current state
- Separate symptoms and opinions from cause and effect determination
- Consider what techniques are most useful for explaining root-cause insight (5 Whys? Fishbone?)
- Identify what tests might need to be performed in order to establish some level of certainty pertaining to cause and effect
- Summarize the main findings of the root-cause analysis, visually, when possible.

O7: Enter begin date for the next four month period.
 A3 REPORT (Problem Solving) PLAN - DO - CHECK - ACT

Background / Business Case (high level view) Countermeasures / Action Items (Implementation) 9/20/2023 ###################################################
Responsible
- Bigger Picture. Where is the problem coming from? # Task Needs Person Target Date Jan-09 Feb-09 Mar-09 Apr-09 Status % DONE
- Make the overall context of the situation as clear and as visual as possible 1
- Identify the target audience and write accordingly
2
- Provide the necessary information that the audience needs to know before
going forward 3
- Explain how this topic relates to company goals 4 - Temporary Solutions
- Include any other information, such as historical data, dates, or names that - Suggestions
might help the audience understand the importance of the problem
5
- Make sure to address the potential root-cause(s) with action items
-List those individuals participating in the event 6 - Identify who will implement the countermeasures
7 - Make it clear exactly what will be done
8 - Clarify the due date by which action items will be completed
- Make the implementation order and location clear
9 - Include Ghantt Chart if desired or Action Item List including: Task, Person
10 Responsible and Target Date
11
Current / Initial & Future Conditions 12
13
- "GO SEE!" 14
- Understand what is happening on a specific level 15
- Depict an overview of the current state of the process or system - visually
when possible
- Highlight the key factors in the current state

DO
- Identify the real problem in the current state. What is it? What is it not?
m Proposed Start o Proposed Completion p On Target r Trouble

PLAN
- Use quantitative measures to depict the status of the current state (not just
qualitative opinions) l Actual Start n Actual Completion r Behind Target
(Planning/Tracking) u Review (Evaluation)

Effect Confirmation
Future Conditions, Goals and Targets

- Check to see if the countermeasures had the intended impact

- Comparison
- Include detailed results / measurements
- Goals set to resolve specific problems
- Use visual display results when possible
- set a clear goal or target state for the situation
- Verify the effectiveness of the Action Items in total
- Be clear on the measure performance
- Use the same standard as the one listed in the goal section
- Consider how to measure performance
- Determine ways to verify the effectiveness of the items, one by one if
- Consider how to collect the data to later evaluate and check the effectiveness
possible
of any action
- Plan in advance for the data that will need to be collected
- What are the goals, desired future conditions
- Identify who will help collect the data and how frequently

Root Cause Analysis

- Can we meet the Target?

- Be sure to show the root-cause of the problem(s) identified in the current state
- Separate symptoms and opinions from cause and effect determination
- Consider what techniques are most useful for explaining root-cause insight (5 Whys?
Fishbone?)
CHECK
- Identify what tests might need to be performed in order to establish some level of
certainty pertaining to cause and effect Follow Up Actions / Indicators / Control Plan
- Summarize the main findings of the root-cause analysis, visually, when possible.

- Standardize those countermeasures that had a successful impact to the problem

- Look for similar porecesses in the department that can benefit from these countermeasures
- Ask whether ther are any similar processes outside of the departement that should be made aware of the change for
the purpose of improving future processes.

ACT
I6: - Bigger Picture. Where is the problem coming from?
- Make the overall context of the situation as clear and as visual as possible
- Identify the target audience and write accordingly
- Provide the necessary information that the audience needs to know before going forward
- Explain how this topic relates to company goals
- Include any other information, such as historical data, dates, or names that might help the audience understand the importance of the problem
-List those individuals participating in the event

I19: - "GO SEE!"

- Understand what is happening on a specific level
- Depict an overview of the current state of the process or system - visually when possible
- Highlight the key factors in the current state
- Identify the real problem in the current state. What is it? What is it not?
- Use quantitative measures to depict the status of the current state (not just qualitative opinions)

I36: - Comparison
- Goals set to resolve specific problems
- set a clear goal or target state for the situation
- Be clear on the measure performance
- Consider how to measure performance
- Consider how to collect the data to later evaluate and check the effectiveness of any action
- What are the goals, desired future conditions

I44: - Can we meet the Target?

- Be sure to show the root-cause of the problem(s) identified in the current state
- Separate symptoms and opinions from cause and effect determination
- Consider what techniques are most useful for explaining root-cause insight (5 Whys? Fishbone?)
- Identify what tests might need to be performed in order to establish some level of certainty pertaining to cause and effect
- Summarize the main findings of the root-cause analysis, visually, when possible.

O7: Enter begin date for the next four month period.