5 DIMENSIONS

OF QUALITY
SERVICE
Course : H-CTHM002 Submit by : GROUP 1, HOTEL
ESCALA-TAGAYTAY
A lake-view Has seven (7)
hotel room categories

Hotel room To be the

furniture is hand-
premier hotel
crafted by the
finest artisans
and F&B dining
locally hub
 03

LUXURY BOUTIQUE HOTEL

Has 60 rooms with a 24-hour front desk, room service, and a
concierge. Their goal is to be the premier hotel and F&B dining hub of
Tagaytay and other neighboring municipalities.

ARCHITECTURE & DESIGN

Escala showcases a modern-elegant style for its architecture. They also
have spacious, comfortable, and well-equipped amenities.

BRAND IDENTITY
The staff maintains neat and distinctive uniforms which are professional,

TANGIBLE courteous, and attentive for guests. They utilize brochures, flyers,
website, and social media pages for their marketing.

Escala-Tagaytay
 RELIABILITY
PRESENT YEAR
The guests loved the meals
from Bellisima Restaurant
were appreciable and served
an ample amount of food.
BEST TEAM “WE FOUND A
PARADISE”
Escala has polite, attentive,
Guests have stated that
and accommodating hotel
Escala proved their service
staff and customer service.
precisely up to this day.
04
 05

RESPONSIVE-
NESS
The staff at Escala-Tagaytay prioritizes guest-centric
service which fosters a welcoming environment. This
has led to positive reviews and recommendations
who have experienced their exceptional service.

In whatever circumstances, they are willingly

committed to resolving and providing assistance on
any issues that guests may encounter.

Escala-Tagaytay
 06

BENCHMARK FOR PROFESSIONALISM

Regardless of complexity of things, the team still denotes a poised
and efficient approach, as their main goal is to cater the needs of the
guests swiftly.

AUTHENTIC HELPFULNESS
Escala’s hotel personnel are devotedly willing to extend their
hospitality so that every guest feels not just well-cared-for but
profoundly contented with their stay.

STANDARD OF EXCELLENCE

ASSURANCE Their top-tier service leaves an enduring impression on the market

making Escala became fortunate and exceptional establishment.

Escala-Tagaytay
 07

EMPATHY
Escala ensures that their employees are trained
for 6-months to embody professionalism. This
includes interpersonal communication, product
knowledge, conflict resolution, and
acknowledging the guest’s emotional
capabilities.

According to present reviews, their staff remains

composed and happy service to their guest.
They also manifest consistency with their high
standards of service.

Escala-Tagaytay
 08

CONCLUSION
Escala Tagaytay Hotel Escala Tagaytay Hotel stands as an example of
how exceptional professionalism and service can transform a guest's
stay into an extraordinary and unforgettable experience.

From its scenic view of Taal volcano and lake from guests’ balconies, a
fusion of modern-elegant interiors, spacious amenities, scrumptious
meals, top-tier hotel customer service, and empathetic personnel,
Escala has set the standards of how every hospitality establishment
must cater to their guests.

Escala-Tagaytay
5 DIMENSIONS
OF QUALITY
SERVICE
Course : H-CTHM002 Submit by : GROUP 1, HOTEL