Letter of Adjustment

Opening: acknowledgement of the mistake

Sentence expressions:

1. We have received your letter dated/of ….. (date) complaining about the
shipment of the wrong …..
2. Thank you for your letter dated/of ….. bringing the matter to our
notice.
3. Your letter dated/of ….. complaining about ….. (matter) of the order
No. ….. has caused us a great deal of concern
4. Thank you for your letter dated/of ….. detailing/regarding the …..
(problem)

Content: apology and solution

Sentence expressions:

1. We regret that the mistake happened to your order

2. We regret to learn that you are not satisfied with the goods we sent.
We then will ….. (action)/the shipment will be …..
3. We are, however, very sorry with the difficulties
4. We regret, however, with the …. (problem)
5. We apologize for the mistakes/errors and will correct it to your
satisfaction.

Closing: apology again

Sentence expressions:

1. Again, we regret the error and apologize for any inconveniences

2. We regret the need for you to write to us and hope that our steps
satisfy you.
3. We extend, again, our apologies for the troubles/problems.