Test Bank for Making the Team, 5/E 5th Edition Leigh Thompson

Test Bank for Making the Team, 5/E 5th Edition Leigh
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MAKING THE TEAM: A GUIDE FOR MANAGERS

5th edition

Chapter 5—Team Identity, Emotion, and Development

Multiple Choice Questions

By Leigh L. Thompson
Kellogg School of Management
Northwestern University

Copyright © 2014 Pearson Education Inc.

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MULTIPLE-CHOICE QUESTIONS – CHAPTER 5

1. Group entitativity refers to the degree to which people perceive themselves to be a

unified team. The greater the level of entitativity, the more that people feel the group fills
their needs, the more identification people have with their group, and the more
__________.
a. the person would advocate for extreme behaviors on behalf of their group
b. the person assumes they should act in accord with the principles of the team
c. that person judges their own group, and therefore themselves, to have a lower status
d. that person feels their identity is distinct from that of the group
(b; p.105; Moderate; Concept Q)

2. People with a high sense of identity fusion with their group are less likely to:
a. endorse extreme behaviors on behalf of their group.
b. fight or die for their group.
c. feel disconnected from their group.
d. act speedily for their group.
(c; p.106; Moderate; Concept Q)

3. Group identity refers to the extent to which people feel their group membership is an
important part of who they are. Relational identity refers to __________; collective
identity refers to __________.
a. the emotional aspect of identity; the cognitive aspect of identity
b. the cognitive aspect of identity; the emotional aspect of identity
c. being a member of a particular group; having a relationship with a particular person
d. having a relationship with a particular person; being a member of a particular group
(d; p.107; Easy; Concept Q)

4. If a group believes they can be successful, and takes on a “we can” attitude, this
represents:

a. identity fusion.

b. group potency.

c. group superiority complex.

d. group-serving judgments.
(b; p.109; Easy; Concept Q)

5. Groups with a weak sense of collective efficacy will:

a. set less challenging goals for themselves.
b. set more challenging goals for themselves.
c. persist in the face of difficulty.
d. be more likely to succeed.
(a; p.109; Moderate; Concept Q)

6. Of the following, which is the best example of the concept of retroactive pessimism?

Copyright © 2014 Pearson Education Inc.

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a. The Acme Corporation attributes their team successes to excellent teamwork, while
team failures are attributed to external, uncontrollable factors.
b. The Arrow Company has failed on several occasions to secure lucrative contracts
from a national retailer. Arrow’s competitor received those contracts instead. The
team at The Arrow Company has become increasingly pessimistic about their
chances for future contract acquisition after every loss.
c. The Bellewood Company team has a strong sense that they can perform
successfully, and set more challenging goals for themselves.
d. The Blue Star Company is pessimistic about their business outlook for the coming
year.
(b; p.109; Moderate; Critical thinking Q; Analytic skills)

7. Team members bring their individual-level emotional experiences, such as their chronic
moods, emotions, and emotional intelligence, to team interactions. The group’s affective
state that arises from a combination of these components is called group emotion. Of the
following reasons, what is the best reason why group emotion serves such an important
role in teams?
a. Emotions that are felt and displayed within the group coordinate the group’s
behaviors and foster group bonds.
b. It defines the group’s base pay.
c. It establishes a measuring point for team financial performance.
d. It defines the diversity of the team.
(a; p.110; Moderate; Concept Q; Communication abilities)

8. When a team member modifies their behavior to coordinate or synchronize with another
team member’s behavior, this is called:

a. vicarious affect.

b. emotional contagion.

c. behavioral entrainment.

d. shared emotion.
(c; p.113; Easy; Concept Q; Communication abilities)

9. When a person’s emotions are induced or caused by another person’s emotions, and
the strength of the emotional experience is often a function of how similar or well liked
the source of the emotion is, this phenomenon is called:

a. behavioral entrainment.
b. vicarious affect .
c. emotional aperture.
d. affective tone.
(b; p.113; Moderate; Concept Q; Communication abilities)

10. Why is emotional intelligence in teams important?

Copyright © 2014 Pearson Education Inc.

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a. Team members with high emotional intelligence are more likely to take up the slack
for under-performing team members.
b. It is positively linked to team aggression.
c. Employees with higher emotional intelligence are more effective team members, and
have higher job performance.
d. Team members with high emotional intelligence seek confrontational solutions when
faced with conflict.
(c; p.114-115; Moderate; Concept Q)

11. Leaders who are the most likely to be effective at transformational leadership are those
who:
a. can accurately recognize diverse emotions.
b. exude negative emotions.
c. control their emotions.
d. are passive and let their team make decisions.

(a; p.115; Moderate; Concept Q; Communication abilities)

12. Group cohesion refers to the attraction that group members have to their group and its
members. All of the following statements are true about group cohesion EXCEPT:
a. members of cohesive teams sit closer together, and show signs of coordinated
patterns of behavior.
b. members of cohesive teams are more likely to participate in team activities and stay
on the team.
c. members of cohesive teams have more old-timers as members than members of
non-cohesive teams.
d. members of cohesive teams are more productive than members of non-cohesive
teams.
(c; p.116; Moderate; Concept Q; Communication abilities)

13. With regard to building cohesion in groups, of the following, which is the best way to
facilitate this type of group bonding?
a. Physical proximity
b. Focus on the diversity and differences of the group
c. Encourage members to pursue personal projects
d. Encourage the group to interact virtually
(a; p.116-117; Easy; Concept Q; Communication abilities)

14. When an arrangement, such as a legal contract, is made amongst team members to
ensure compliance, this is an example of which type of trust?
a. Familiarity
b. Similarity
c. Implicit
d. Incentive-based
(d; p.119; Moderate; Concept Q; Communication abilities)

15. Which of the following is the best example of social embeddedness?

Copyright © 2014 Pearson Education Inc.

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a. A Vice President of a restaurant chain knows the owner of a brewery from their time
in college. They team up and open a restaurant featuring artisanal beers.
b. The manager of operations is introduced to a new employee who went to a highly
regarded business school.
c. A business owner signs a contract with a new supplier.
d. Employees within an established team work with a new team member for several
weeks.
(a; p.120; Challenging; Critical thinking Q; Analytic skills)

16. Implicit trust refers to how people put their trust in others even in the absence of rational
reasons to do so. All of the following might lead to the development of implicit trust
EXCEPT:
a. distinctiveness--focusing on how the group members are distinct from one another in
terms of diversity.
b. mere exposure--the more we see someone, the more we like and trust them.
c. mirroring--mimicking the body posture of another person.
d. flattery--complementing the other person.
(a; p.120-121; Moderate; Concept Q; Communication abilities)

17. When a team member feels comfortable asking a question without worrying about being
rebuffed, this is known as:

a. psychological safety.

b. incentive-based trust.

c. trust based on social networks.

d. team freedom.

(a; p.121-122; Easy; Concept Q)

18. People consider two types of cues when assessing status of team members: real status
and pseudo status. An example of real status is __________; an example of pseudo
status is __________.
a. experience with a task; gender
b. gender; experience with a task
c. gender; ethnicity
d. experience with a task; a title in an organization
(a; p.122; Moderate; Application Q; Ethical understanding and reasoning abilities)

19. The average lifespan of a team is approximately:

a. 6 months.
b. 12 months.
c. 24 months.
d. 36 months.
(c; p.123; Moderate; Concept Q)

Copyright © 2014 Pearson Education Inc.

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20. Group socialization refers to the:

a. amount of time a group spends together professionally and personally.

b. way a group works together to complete a task or meet a goal.

c. process by which a person becomes a full member of a team.

d. process of gaining trust with new members of a team.

(c; p.123; Challenging; Concept Q; Analytic skills)

21. Regarding team development and group socialization, three key predictors of newcomer
performance are:
a. rewards, group cohesion, and team interdependencies.
b. newcomer empowerment, team expectations, and team performance.
c. newcomer’s ego, experience, and ambition.
d. newcomer confidence, a network of connections with upper management, and high-
performance orientation.
(b; p.123-124; Moderate; Concept Q)

22. Three critical activities occur during group socialization that affect the productivity of
teams, and they are:
a. perceptions of status, status competition, and mirroring.
b. flattery, a focus on similarities, and behavior modified to synchronize with another
person’s behavior.
c. the sharing of hardship stories, conveyance of social norms, and establishing goals.
d. evaluation, commitment, and role transitions.
(d; p.124-125; Easy; Concept Q; Communication abilities)

23. During the commitment phase of the group socialization process, the key factor that
affects commitment, both for the individual and for the team, is the:
a. high costs of including and joining.
b. high rewards of joining and including.
c. alternatives that are available to the individual and the team.
d. sense of trust and respect shared between the two parties.
(c; p.125; Easy; Concept Q)

24. Members of a team go through a process called role transition as members of a group.
This process involves several phases and transitions. The typical ordering of these
phases are:
a. socialization, investigation, resocialization, maintenance, and remembrance.
b. investigation, socialization, maintenance, resocialization, and remembrance.
c. investigation, socialization, remembrance, resocialization, and maintenance.
d. maintenance, socialization, resocialization, investigation, and remembrance.
(b; p.125; Moderate; Concept Q)

Copyright © 2014 Pearson Education Inc.

Test Bank for Making the Team, 5/E 5th Edition Leigh Thompson

25. As a newcomer to a group, what is one of the best behaviors to show in order to reduce
old-timer resistance and increase acceptance?

a. The newcomer criticizes their workplace.

b. The newcomer distances themselves from their previous group.
c. The newcomer is a temporary employee for the group.
d. The newcomer shows emotions of confidence, shares their opinions, is independent,
and pushes the team to do things in different ways.
(b; p.127; Moderate; Concept Q; Communication abilities)

Copyright © 2014 Pearson Education Inc.

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