Supervise

Work-Based
Learning
 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in Workplace Communication
1.1 Obtain and convey workplace information 
1.2 Speak English at a basic operational level 
1.3 Participate in workplace meetings and 
discussions
1.4 Complete relevant work related documents 
2. Work in Team Environment
2.1 Describe team role and scope 
2.2 Identify own role and responsibility within team 
2.3 Work as a team member 
2.4 Work effectively with colleagues 
2.5 Work in socially diverse environment 
3. Practice Career Professionalism
3.1 Integrate personal objectives with organizational 
goals
3.2 Set and meet work priorities 
3.3 Maintain professional growth and development 
4. Practice Occupational Health and Safety Procedures
4.1 Identify Hazards and Risks 
4.2 Evaluate Hazards and Risks 
4.3 Control Hazards and Risks 
4.4 Maintain OHS Awareness 
4.5 Perform Basic First-Aid Procedures 
COMMON COMPETENCIES
1. Develop and Update Industry Knowledge
1.1 Seek Information on the Industry 
1.2 Update Industry Knowledge 
1.3 Develop and Update Local Knowledge 
1.4 Promote Products and Services to Customers 
2. Observe Workplace Hygiene Procedures
 2.1 Follow Hygiene Procedures 
2.2 Identify and Prevent Hygiene Risks 
3. Perform Computer Operations
3.1 Plan and Prepare for task to be Undertaken 
3.2 Input Data into Computer 
3.3 Access Information using Computer 
3.4 Produce/Output Data using Computer System 
3.5 Maintain Computer Equipment and Systems 
4. Perform Workplace and Safety Practices
4.1 Follow Workplace Procedures for Health, Safety 
and Security Practices
4.2 Perform Child Protection Duties Relevant to the 
Tourism Industry
4.3 Observe and Monitor People 
4.4 Deal with Emergency Situations 
4.5 Maintain Safe Personal Presentations Standards 
5. Provide Effective Customer Service
5.1 Great Customer 
5.2 Identify Needs of Customers 
5.3 Deliver Service to Customer 
5.4 Handle Queries through use of Common 
Business Tools and Technology
5.5 Handle Complaints/Conflict Situations, 
Evaluation and Recommendations
CORE COMPETENCIES
1. Provide Housekeeping Services to Guests
1.1 Receive Housekeeping Requests 
1.2 Provide/Service Housekeeping Requests 
1.3 Provide Advice to guest 
1.4 Liaise with Other Departments 
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set-up Equipment and Trolleys 
2.2 Access Rooms for Servicing 
2.3 Make-up Beds 
2.4 Clean and Clear Rooms 
2.5 Clean and Store Trolleys and Equipment 
3. Provide Valet/Butler Service
3.1 Provide Valet Services to Guests 
3.2 Display Professional Standards 
3.3 Care for Guest Property 
4. Laundry Linen and Guest Clothes
4.1 Collect Laundry for Laundering Functions 
4.2 Perform Laundering Functions 
4.3 Process Laundered Item 
4.4 Return Laundered Item 
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set-up Equipment and Materials 
5.2 Apply Cleaning Technique 
5.3 Clean Dry and Wet Areas 
5.4 Maintain and Store Cleaning Equipment and 
Chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the Level of Intoxication 
6.2 Apply Appropriate Procedures 
6.3 Comply with Legislation 
 EVIDENCES/PROOF OF CURRENT COMPETENCIES

Current
Proof/Evidence Means of validating
competencies
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Housekeeping to employment
Guest Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Provide recent certificate of
Valet/Butler employment
Service Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
and valid, sufficient,
Laundry Linen recent certificate of
and Guest Clothes employment
Certificate of Employment

Administered RPL
assessment thru written,
demo and oral
questioning
Submitted an
authenticated photocopy
Clean Public
and valid, sufficient,
Areas, Facilities Certificate of Employment recent certificate of
and Equipment
employment

Administered RPL
assessment thru written,
demo and oral
questioning
 Submitted an
authenticated photocopy
and valid, sufficient,
Deal with/Handle Certificate of Employment recent certificate of
Intoxicated employment
Guests

Administered RPL
assessment thru written,
demo and oral
questioning
 IDENTIFYING TRAINING GAPS

Required Units of Current Training

Competency/Learning Competencies Gaps/Requirement
Outcomes based on CBC s
1. Provide 1. Provide
Housekeeping Services Housekeeping
to Guests Services to Guests
1.1 Receive Housekeeping 1.1 Receive
Requests Housekeeping
Requests
1.2 Provide/Service 1.2 Provide/Service
Housekeeping Requests Housekeeping
Requests
1.3 Provide Advice to 1.3 Provide Advice to
guest guest
1.4 Liaise with Other 1.4 Liaise with Other
Departments Departments
2. Clean and Prepare 2. Clean and
Rooms for Incoming Prepare Rooms for
Guests Incoming Guests
2.1 Set-up Equipment and 2.1 Set-up
Trolleys Equipment and
Trolleys
2.2 Access Rooms for 2.2 Access Rooms
Servicing for Servicing
2.3 Make-up Beds 2.3 Make-up Beds
2.4 Clean and Clear 2.4 Clean and Clear
Rooms Rooms
2.5 Clean and Store 2.5 Clean and Store
Trolleys and Equipment Trolleys and
Equipment
3. Provide Valet/Butler 3. Provide
Service Valet/Butler
Service
3.1 Provide Valet Services 3.1 Provide Valet
to Guests Services to Guests
3.2 Display Professional 3.2 Display
Standards Professional
Standards
3.3 Care for Guest 3.3 Care for Guest
Property Property
4. Laundry Linen and 4. Laundry Linen
Guest Clothes and Guest Clothes
4.1 Collect Laundry for 4.1 Collect Laundry
Laundering Functions for Laundering
Functions
4.2 Perform Laundering 4.2 Perform
Functions Laundering
Functions
4.3 Process Laundered 4.3 Process
Item Laundered Item
5. Clean Public Areas, 5. Clean Public
Facilities and Areas, Facilities
Equipment and Equipment
5.1 Select and Set-up 5.1 Select and Set-
Equipment and Materials up Equipment and
Materials
5.2 Apply Cleaning 5.2 Apply Cleaning
Technique Technique
5.3 Clean Dry and Wet 5.3 Clean Dry and
Areas Wet Areas
5.4 Maintain and Store 5.4 Maintain and
Cleaning Equipment and Store Cleaning
Chemicals Equipment and
Chemicals
6. Deal with/Handle 6. Deal
Intoxicated Guests with/Handle
Intoxicated Guests
6.1 Determine the Level of 6.1 Determine the
Intoxication Level of Intoxication
6.2 Apply Appropriate 6.2 Apply
Procedures Appropriate
Procedures
6.3 Comply with 6.3 Comply with
Legislation Legislation
 TRAINING NEEDS

CORE COMPETENCIES
Module
Gaps Title/Module of Duration (hours)
Instruction

Laundry Linen and Laundering Linen and

66 hours
Guest Clothes Guest Clothes
 TRAINING PLAN

Qualification: HOUSEKEEPING NC II
Assessme Date
Trainees’ Training Training Mode of Facilities/Tools
Staff Venue nt and
Requirements Activity/Task Training and Equipment
Method Time
1.Provide Housekeeping Services to Guests
1.1Receive  Receive guest On the Job Karen  Telephone Hotel Demonstr January
Housekeeping request and Training/ Joy A.  Wardrobes Andrea ation/ 1, 2023
Requests deliver Gilo  Slippers Oral –
Supervised
housekeeping  Hangers Questioni January
Industry
services  Hairdryer Don ng/ 10,
Learning
 Confirm and Industr Jose, Interview 2023
 Electric
note guest y Cancille
Fan
requests Supervi r
 Emergency
 Apologize when sor Avenue 68
Light
request is Hours
 Flat Iron
delayed
 Refer to
appropriate
department
1.2 Provide/Service  Identify
Housekeeping service/item
Requests through liaison
 Locate and
deliver the items
to guest room
 Set up the
equipment in
guest room
 Remove
 requested items
from guest
rooms
1.3 Provide advice  Advise guest on
to guest services and
items available
 Advise guest on
the use of items
 Demonstrate to
guest the proper
use of item
 Provide support
services with
other staff and
department
1.4 Liaise with  Report
other departments equipment
malfunction
 Advise
dangerous or
suspicious to
the
management
 Update the
status in other
department
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set up  Clean supplies On the Job Karen  Mops Hotel Demonstr January
Equipment and and equipment Training/Su Joy A.  Brushes Andrea ation/ 11,
Trolleys for servicing pervised Gilo  Brooms Oral 2023 –
rooms Industry  Buckets Questioni January
 Identify and Learning  Dust Pans Don ng/ 21,
select sufficient Industr Jose, Interview 2023
 Garbage
numbers of y Cancille
Receptacle 68
 supplies Supervi s r Hours
 Safely load the sor  Squeegee Avenue
trolley with  Lint Free
adequate Cleaning
supplies Cloths
2.2 Access Rooms  Identify the  Spray
for Servicing room requiring Bottles
service  Carpet
 Establish room Sweeper
access  Vacuum
Cleaner
2.3 Make up Beds  Strip beds and (dry and
mattresses. wet)
Check pillows  Linen
and linen for
stains and
check damage
rooms
 Segregate items
with stains
 Replace bed
linens
2.4 Clean and  Clean rooms
Clear Rooms with minimum
disruption
 Clean and
check all
furniture,
fixtures and
fittings
 Check,
replenish or
replace room
supplies.
 Identify pests
promptly and
 take appropriate
action
 Check rooms for
any defects and
report
accurately
 Record damage
items
 Report promptly
any unusual or
suspicious
person
 Collect and
store guest’s
belongings left
in vacated
rooms
2.5 Clean and  Clean trolleys
Store Trolleys and and equipment
Equipment after use
 Store correctly
all items
 Check and
replenish or
reorder supplies
and items
 Provide
additional
housekeeping
services as
requested
 Turn over
procedure for
next shift is
carried out
3.Provide Valet/Butler Service

3.1 Provide Valet  Define role of On the Job Karen  Logbook Hotel Demonstr January
Services to Guests valet Training/Su Joy A.  Flat Iron Andrea ation/ 22,
 Prepare valet pervised Gilo  Ironing Oral 2023 –
services to be Industry Board Questioni Februar
delivered Learning  Steam Don ng/ y 2,
 Deliver valet Industr Presser Jose, Interview 2023
services within y Cancille
limit of Supervi r
responsibility sor Avenue 68
 Record valet hours
services

3.2 Display  Establish

Professional rapport and
Standards feelings of
goodwill to
guest
 Access and
utilize guest
records
 Follow valet
grooming and
communication
standards
3.3 Care for guest  Set luggage in
property room
 Process guest
clothes
 Clean guest
shoes
 Repair or
organize guest
property
  Maintain
confidentiality
of guest’s
property and
activities
4. Laundry Linen and Guest Clothes
4.1 Collect  Identify the role On the Job Karen Laundry Area Hotel Demonstr Februar
Laundry for of an on- Training/Su Joy A. Andrea ation/ y 3,
 Apron
Laundering premise laundry pervised Gilo Oral 2023 –
 Headwear
Functions  Pick up guest Industry Questioni Februar
Learning  Waterproof Don ng/ y 13,
clothes
Industr clothing Jose, Interview 2023
 Pick up in-
y and Cancille
house items
Supervi footwear r
4.2 Perform  Sort and count sor  Washing Avenue 66
Laundering correctly the machine hours
Functions items  Dryer
 Check the
laundering
items for stains
 Select laundry
methods
 Operate laundry
equipment
 Record any
damage arising
from the
laundering
process
 Use cleaning
agents and
chemicals
 Check the items
after laundering
process
  Complete
pressing and
finishing
process
4.3 Process  Perform post
Laundered Item cleaning
laundry activity
 Check results of
cleaning
 Process internal
record and
billing
 Report
necessary
internal laundry
4.4 Return  Deliver guest
Laundered Item clothes
 Deliver in-house
items
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set  Select On the Job Karen  Directional Hotel Demonstr Februar
up Equipment and equipment Training/Su Joy A. Signage Andrea ation/ y 14,
Materials according to the pervised Gilo  Warning Oral 2023 –
type of cleaning Industry Signs Questioni Februar
 Check all Learning  Dust Pan Don ng/ y 24,
equipment if Industr  Hard Jose, Interview 2023
clean and in y Broom Cancille
safe working Supervi  Garbage r
condition prior sor Bag Avenue 66
to use hours
 Gloves
 Select and  Apron
prepare dry and  Headwear
wet cleaning
agents and
 chemicals
 Select protective
clothing
5.2 Apply Cleaning  Assess
Technique furniture,
fixtures, ceilings
and walling for
cleaning
 Select cleaning
equipment and
chemicals
 Apply cleaning
technique on
furniture and
walling
materials
 Apply
procedures
 Clean the
equipment and
store chemicals
5.3 Clean Dry and  Prepare wet and
Wet Areas dry areas for
cleaning
 Place barricade
or warning
signs
 Select and apply
cleaning agents
and chemicals
 Use equipment
safely
 Dispose garbage
and used
chemicals
5.4 Maintain and  Clean
Store Cleaning equipment after
Equipment and use
Chemicals  Arrange routine
preventive
maintenance
 Identify and
report defects
items
 Store equipment
in the
designated area
 Store and
control
chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the  Assess the level On the Job Karen  Telephone Hotel Demonstr Februar
level of intoxication of intoxication Training/Su Joy A.  Bond Andrea ation/ y 25,
of guest pervised Gilo Paper Oral 2023 –
 Offer assistance Industry  Logbook Questioni March
politely to Learning Don ng/ 7, 2023
intoxicated Industr Jose, Interview
guest y Cancille
 Refer ungently Supervi r 65
difficult sor Avenue hours
situation
 Watch carefully
and do not
touch the
intoxicated
guest lying on
the floor
 Sought
immediate
assistance from
 hotel security
personnel
6.2 Apply  Analyze and
Appropriate apply
Procedures procedures to
the situation
 Explain politely
the position
 Assist the guest
to leave the
premises when
necessary
6.3 Comply with  Deal with
Legislation intoxicated
person
 Deal with
underage
drinkers with
caution and
care
 Comply with
legislative
requirements

Prepared by: Recommending Approval: Approved by:

JESSICA ATHENA J. SORIANO HENRY SY KAREN JOY A. GILO

Trainer Principal Industry Supervisor
 Technical Education and Skills Development Authority
Isabela School of Arts and Trades
Calamagui 2nd, City of Ilagan, Isabela

TRAINEE’S RECORD BOOK

Trainee’s No. LJC001

NAME: LYNETH J. CABIGAS

QUALIFICATION: HOUSEKEEPING NCII

TRAINING DURATION: 436 HRS

TRAINER: JESSICA ATHENA J. SORIANO

Instructions:
This Trainees’ Record Book (TRB) is intended to serve as NOTES:
record of all accomplishment/task/activities while undergoing
training in the industry. It will eventually become evidence
that can be submitted for portfolio assessment and for __________________________________________________________
whatever purpose it will serve you. It is therefore important __________________________________________________________
that all its contents are viably entered by both the trainees
and instructor. __________________________________________________________

The Trainees’ Record Book contains all the required __________________________________________________________

competencies in your chosen qualification. All you have to do
is to fill in the column “Task Required” and “Date
Accomplished” with all the activities in accordance with the
training program and to be taken up in the school and with
the guidance of the instructor. The instructor will likewise
indicate his/her remarks on the “Instructors Remarks”
column regarding the outcome of the task accomplished by
the trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor.
It is of great importance that the content should be
written legibly on ink. Avoid any corrections or erasures and
maintain the cleanliness of this record.
This will be collected by your trainer and submit the
same to the Vocational Instruction Supervisor (VIS) and shall
form part of the permanent trainee’s document on file.
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________

THANK YOU.
BASIC COMPETENCIES procedure for
Unit of Competency: 1 PARTICIPATE IN WORKPLACE the location
and storage
 Interact clearly
NC Level II and concisely
Learning Task/Activity Date Instructor
Outcome Required Accomplishe s Remarks
d 1.2  Attend team
Participate meetings on
1.1Obtain  Inform relevant in time
and convey information workplace  Express own
workplace  Gather and meetings opinion clearly
informatio convey and  Establish
n information discussion meeting input
through s  Conduct
questioning,
workplace
active listening
interaction
and speaking
skill  Ask questions
about simple
 Transfer
routine
information
workplace
and ideas
procedures
 Use
 Interpret
appropriate
meeting
non-verbal
outcomes
communicatio
n 1.3  Employ range
 Follow Complete of forms
appropriate relevant  Record
lines of work workplace data
communicatio related  Use basic
n with documents mathematical
supervisors routine
and colleagues  Identify errors
 Define in recording
workplace information
  Report Unit of Competency: 2 WORK IN A TEAM ENVIRONMENT
requirement to
supervisor
NC Level II
Learning Task/Activity Date Instructor
LYNETH J. CABIGAS JESSICA ATHENA J. Outcome Required Accomplishe s
SORIANO d Remarks
Trainee’s Signature Trainer’s Signature 1.1Describe  Identify the
team role role and
and scope objective of the
team
 Identify team
parameters,
reporting
relationships
and
responsibilities

1.2 Identify  Identify

own role Individual role
and and
responsibilit responsibilities
y within  Identify roles
team and
responsibility
of other team
members
 Identify
reporting
relationships
within team
and external to
team
 1.3 Work as  Interact Unit of Competency: 3. PRACTICE CAREER
a team effective and PROFESSIONALISM
member appropriate
forms of NC Level II
communicatio
ns Learning Task/Activity Date Instructor
 Contribute Outcome Required Accomplishe s Remarks
effective d
and 1.1Integrate  Improve
appropriate personal personal
contributio objectives growth and
n on with work plans
individual organizationa  Maintain
skills and l goals Intra- and
competenci interpersonal
es relationships
 Observe  Demonstrate
protocols in the
reporting performance
using standard of duties
operating
procedures 1.2 Set and  Achieve
 Contribute meet work personal,
development of priorities team and
team work organization
plans based on al goals and
an objectives.
understanding  Utilize
of team’s role efficiently
and objectives and
effectively to
manage work
LYNETH J. CABIGAS JESSICA ATHENA J.  Practice
SORIANO economic
use and
Trainee’s Signature Trainer’s Signature
maintenance
 of equipment
and facility Unit of Competency: 4 PRACTICE OCCUPATIONAL SAFETY
AND HEALTH POLICIES AND PROCEDURES

1.3Maintain  Identify
NC Level II
professional trainings and
growth and career Learning Task/Activity Date Instructor
development opportunities Outcome Required Accomplis s Remarks
 Demonstrate hed
proof of 1.1Identify  Explain
career hazards and workplace
advancement risks safety and
Obtain relevant hazard control
to job and practices
career  Identify
workers,
workplace and
environment
LYNETH J. CABIGAS JESSICA ATHENA J.  Recognize
SORIANO workplace
accidents, fire
Trainee’s Signature Trainer’s Signature and other
emergencies
1.2Evaluate  Identify
hazards and maximum
risks tolerable limits
 Determine
Effects of the
hazard
 Identify safety
hazard
1.3Control  Follow
hazards and Occupational
risks Health and
Safety (OHS)
 procedures
 Follow
Procedures for COMMON COMPETENCIES
dealing with Unit of Competency: 1 DEVELOP AND UPDATE INDUSTRY
workplace KNOWLEDGE
accidents, fire
and
emergencies NC Level II
 Use Personal Learning Task/Activity Date Instructors
protective Outcome Required Accomplished Remarks
equipment
(PPE)  Seek  Identify and
 Establish informatio access
appropriate n on the sources of
assistance industry information

1.4Maintain  Establish  Obtain

OHS emergency- information to
awareness related drills assist effective
and trainings work
performance
 Complete
workplace  Access and
requirements update
in OHS specific
personal information
records
 Apply day-to-
day work
activities

LYNETH J. CABIGAS JESSICA ATHENA J.

SORIANO
Trainee’s Signature Trainer’s Signature  Update  Use informal
industry and/or formal
knowledge research
 Share
 updated
knowledge
 Develop  Assist queries Unit of Competency: 2 OBSERVE WORPLACE HYGIENE
and update PROCEDURES
 Use informal
local
and/or formal
knowledge
research
NC Level II
 Maintain local
contact Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks
 Promote  Describe
products promotional  Follow  Implement
and initiative hygiene workplace
services to procedure hygiene
 Apply selling procedures
customers
skills
 Handle and
store of items
LYNETH J. CABIGAS JESSICA ATHENA J.
SORIANO  Identify  Identify
Trainee’s Signature Trainer’s Signature and prevent potential
hygiene hygiene risks
risks
 Minimize and
remove risks
Report
hygiene
risks

LYNETH J. CABIGAS JESSICA ATHENA J.

SORIANO
Trainee’s Signature Trainer’s Signature
 program/applic
ation
 Select correctly
desktop icons
Unit of Competency: 3 PERFORM COMPUTER OPERATIONS
 Use safe
keyboards
NC Level II Produce/  Use appropriate
Learning Task/Activity Date Instruct output data software
Outcome Required Accomplis ors using commands
hed Remarks computer
 Print out data
system
Plan and  Determine task  Transfer files
prepare for requirements and data
task to be
 Select Maintain  Implement
undertaken
appropriate computer systems for
hardware and equipment cleaning
software and systems
 Check virus
 Follow OHS and regular
guidelines back-ups
Input data  Use appropriate  Implement
into program/applic basic file
computer ation maintenance
 Check and save  Maintain
the accuracy of document
information systems
 Store in storage
media
 Perform work
LYNETH J. CABIGAS JESSICA ATHENA J.
Access  Select correct SORIANO
information program/applic
using ation Trainee’s Signature Trainer’s Signature
computer
 Access
 monitor  Implement
people observation

Unit of Competency: 4 PERFORM WORKPLACE AND SAFETY  Determine

PRACTICES apprehension
of offenders
 Arrest
NC Level II offenders
Learning Task/Activity Date Instructor  Fulfill
Outcome Required Accomplishe s Remarks administrative
d responsibilitie
 Follow  Follow correct s
workplace health, safety  Deal with  Follow
procedures and security emergency emergency
for health, procedures situations procedures
safety and
 Identify and  Assist
security
report colleagues to
practices
breaches resolve
 Report  Report details
suspicious of emergency
behavior situation

 Perform  Identify issue  Maintain  Identify and

child of sexual safe follow safe
protection exploitation personal personal
duties presentatio standards
 Describe n standards
relevant to
national  Maintain  Identify
the tourism
actions a safe and workplace
industry
 Describe secure health, safety
actions that workplace and security
can be take  Maintain
 Observe  Prepare areas framework
and and people  Implement
 procedures
 Investigate
injuries, Unit of Competency: 5 PROVIDE EFFECTIVE CUSTOMER
illnesses and SERVICE
incidents
 Evaluate
organization’s NC Level II
heath, safety Learning Task/Activity Date Instruct
and security Outcome Required Accomplis ors
effectiveness hed Remarks
Greet  Greet customer
LYNETH J. CABIGAS JESSICA ATHENA J. customer
 Give
SORIANO appropriate
Trainee’s Signature Trainer’s Signature situation
 Observe non -
verbal
communication
 Demonstrate
sensitivity to
cultural and
social
difference

Identify  Use
needs of appropriate
customers interpersonal
skills
 Assess
customer needs
 Provide
 information complaint
 Identify  Identify threats
personal to personal
limitation safety
Deliver  Attend  Perform
service to customer needs appropriate
customer action to
 Maintain
resolve
appropriate
complaint
rapport with
customer  Apply effective
communication
 Enhance the
skills
quality of
service
Handle  Use common LYNETH J. CABIGAS JESSICA ATHENA J.
queries business tools SORIANO
through use and technology Trainee’s Signature Trainer’s Signature
of common
 Record
business tools
queries/inform
and
ation
technology
 Perform
promptly and
correctly
Handle  Greet guest
complaints/ with smile and
conflict eye-to-eye
situations, contact
evaluation
 Resolve the
and
complaint
recommendati
within limit
ons
 Establish
nature and
details of
 deliver the
items to
guest room
CORE COMPETENCIES  Set up the
Unit of Competency: 1 PROVIDE HOUSEKEEPING SERVICES equipment
TO GUEST in guest
room
 Provide  Advise
NC Level II
advice to guest guest on
Learning Task/Activity Date Instructor services
Outcome Required Accomplishe s and items
d Remarks available
 Advise
 Receive  Receive
guest on
Housekeeping guest
the use of
Request request and
items
deliver
housekeepi  Demonstrat
ng services e to guest
the proper
 Confirm
use of item
and note
guest  Provide
requests support
services
 Apologize
with other
when
staff and
request is
department
delayed
 Refer to  Liaise with  Report
appropriate other equipment
department departments malfunction
 Advised
 Provide/  Identify dangerous
Service service/ite or
Housekeeping m through suspicious
Requests liaison to the
 Locate and managemen
 t
 Update the
status in
other Unit of Competency: 2 CLEAN AND PREPARE ROOMS FOR
department INCOMING GUESTS

LYNETH J. CABIGAS JESSICA ATHENA J. NC Level II

SORIANO Learning Task/Activity Date Instructors
Trainee’s Signature Trainer’s Signature Outcome Required Accomplished Remarks
Set up  Clean
Equipment supplies and
and equipment
Trolleys for servicing
rooms
 Identify and
select
sufficient
numbers of
supplies
 Safely load
the trolley
with
adequate
supplies
Access  Identify the
Rooms for room
Servicing requiring
service
 Establish
room access
Make up  Strip beds
Beds and
mattresses.
Check pillows
 and linen for unusual or
stains and suspicious
check person
damage  Collect and
rooms store guest’s
 Segregate belongings
items with left in
stains vacated
 Replace bed rooms
linens
Clean and  Clean trolleys
Clean and  Clean rooms Store and
Clear with Trolleys equipment
Rooms minimum and after use
disruption Equipment  Store
 Clean and correctly all
check all items
furniture,  Check and
fixtures and replenish or
fittings reorder
 Check room supplies and
supplies and items
replenish  Provide
 Identify pests additional
promptly and housekeeping
take services as
appropriate request
action  Turn over
 Check rooms procedure for
for any next shift is
defects and carried out
report
accurately
 Record LYNETH J. CABIGAS JESSICA ATHENA J.
damage items SORIANO
 Report Trainee’s Signature Trainer’s Signature
promptly any
 communicatio
n standards
 Care for  Set luggage in
guest room
property  Process guest
Unit of Competency: 3 PROVIDE VALET/BUTLER SERVICES clothes
TO GUESTS  Clean guest
shoes
 Repair or
NC Level II organize guest
Learning Task/Activity Date Instructor property
Outcome Required Accomplishe s Remarks  Maintain
d confidentiality
of guest’s
 Provide  Define role of property and
Valet valet activities
Services to  Prepare valet
Guests services to
deliver LYNETH J. CABIGAS JESSICA ATHENA J.
 Deliver valet SORIANO
services within
Trainee’s Signature Trainer’s Signature
limit of
responsibility
 Record valet
services
 Display  Establish
Professiona rapport and
l Standards feelings of
goodwill to
guest
 Access and
utilize guest
records
 Follow valet
grooming and
 the
laundering
process
Unit of Competency: 4 LAUNDRY LINEN AND GUEST  Use cleaning
CLOTHES agents and
chemicals
 Check the
NC Level II
items after
Learning Task/Activity Date Instructors laundering
Outcome Required Accomplished Remarks process
 Complete
Collect  Identify the
pressing and
Laundry for role of an on-
finishing
Laundering premise
process
Functions laundry
 Pick up Process  Perform post
guest clothes Laundered cleaning
 Pick up in- Item laundry
house items activity
 Check
Perform  Sort and
results of
Laundering count
cleaning
Functions correctly the
 Process
items
internal
 Check the
record and
laundering
billing
items for
 Report
stains
necessary
 Select
internal
laundry
laundry
methods
 Operate Return  Deliver guest
laundry Laundered clothes
equipment Item  Deliver in-
 Record any house items
damage
arising from
LYNETH J. CABIGAS JESSICA ATHENA J. walling for
SORIANO cleaning
Trainee’s Signature Trainer’s Signature  Select
cleaning
Unit of Competency: 5 CLEAN PUBLIC AREAS, FACILITIES equipment
AND EQUIPMENT and
chemicals
 Apply
NC Level II
cleaning
Learning Task/Activity Date Instructors technique on
Outcome Required Accomplished Remarks furniture and
walling
 Select and  Select
materials
Set up equipment
 Apply
Equipment according to
procedures
and the type of
 Clean the
Materials cleaning
equipment
 Check all
and store
equipment if
chemicals
clean and in
safe working  Clean Dry  Prepare wet
condition and Wet and dry areas
prior to use Areas for cleaning
 Select and  Place
prepare dry barricade or
and wet warning signs
cleaning  Select and
agents and apply
chemicals cleaning
 Select agents and
protective chemicals
clothing  Use
equipment
 Apply  Assess
safely
Cleaning furniture,
Technique fixtures,  Dispose
ceilings and garbage and
used
 chemicals
 Maintain  Clean Unit of Competency: 6 DEAL WITH/HANDLE INTOXICATED
and Store equipment GUESTS
Cleaning after use
Equipment  Arrange
and routine NC Level II
Chemicals preventive Learning Task/Activity Date Instructors
maintenance Outcome Required Accomplished Remarks
 Identify and
report defects Determine  Assess the
items the level of level of
intoxication intoxication
 Store
of guest
equipment in
the  Offer
designated assistance
area politely to
intoxicated
 Store and
guest
control
chemicals  Refer
ungently
difficult
LYNETH J. CABIGAS JESSICA ATHENA J. situation
SORIANO  Watch
carefully and
Trainee’s Signature Trainer’s Signature do not touch
the
intoxicated
guest lying
on the floor
 Sought
immediate
assistance
from hotel
security
personnel
 Apply  Analyze and
Appropriate apply
Procedures procedures
to the
situation
 Explain
politely the
position
 Assist the
guest to
leave the
premises
when
necessary
Comply  Deal with
with intoxicated
Legislation person
 Deal with
underage
drinkers with
caution and
care
 Comply with
legislative
requirements

LYNETH J. CABIGAS JESSICA ATHENA J.

SORIANO
Trainee’s Signature Trainer’s Signature
 TRAINEE’S PROGRESS SHEET

NAME: LYNETH J. CABIGAS TRAINER: KAREN JOY A. GILO

QUALIFICATION: HOUSEKEEPING NC II NOMINAL DURATION: 400 HOURS
Training Date Date Trainee’s Supervisor’s
Units of Competency Training Activity Rating
Duration Started Finished Initial Initial
1.Provide Housekeeping Services to Guests
1.1Receive  Receive guest 68 Hours January January Competent LJC001 KJAG
Housekeeping request and deliver 1, 2023 10, 2023
Requests housekeeping
services
 Confirm and note
guest requests
 Apologize when
request is delayed
 Refer to
appropriate
department
1.2 Provide/Service  Identify
Housekeeping service/item
Requests through liaison
 Locate and deliver
the items to guest
room
 Set up the
equipment in
guest room
 Remove requested
items from guest
rooms
1.3 Provide advice to  Advise guest on
guest services and items
 available
 Advise guest on
the use of items
 Demonstrate to
guest the proper
use of item
 Provide support
services with other
staff and
department
1.4 Liaise with other  Report equipment
departments malfunction
 Advised dangerous
or suspicious to
the management
 Update the status
in other
department
2. Clean and Prepare Rooms for Incoming Guests
2.1 Set up Equipment  Clean supplies and 68 Hours January January Competent LJC001 KJAG
and Trolleys equipment for 11, 2023 21, 2023
servicing rooms
 Identify and select
sufficient numbers
of supplies
 Safely load the
trolley with
adequate supplies
2.2 Access Rooms for  Identify the room
Servicing requiring service
 Establish room
access
2.3 Make up Beds  Strip beds and
mattresses. Check
 pillows and linen
for stains and
check damage
rooms
 Segregate items
with stains
 Replace bed linens
2.4 Clean and Clear  Clean rooms with
Rooms minimum
disruption
 Clean and check
all furniture,
fixtures and
fittings
 Check room
supplies and
replenish
 Identify pests
promptly and take
appropriate action
 Check rooms for
any defects and
report accurately
 Record damaged
items
 Report promptly
any unusual or
suspicious person
 Collect and store
guest’s belongings
left in vacated
rooms
2.5 Clean and Store  Clean trolleys and
Trolleys and equipment after
Equipment use
  Store correctly all
items
 Check and
replenish or
reorder supplies
and items
 Provide additional
housekeeping
services as
requested
 Turn over
procedure for next
shift is carried out
3.Provide Valet/Butler Service
3.1 Provide Valet  Define role of valet 68 Hours January February Competent LJC001 KJAG
Services to Guests  Prepare valet 22, 2023 2, 2023
services to deliver
 Deliver valet
services within
limit of
responsibility
 Record valet
services
3.2 Display  Establish rapport
Professional Standards and feelings of
goodwill to guest
 Access and utilize
guest records
 Follow valet
grooming and
communication
standards
3.3 Care for guest  Set luggage in
property room
  Process guest
clothes
 Clean guest shoes
 Repair or organize
guest property
 Maintain
confidentiality of
guest’s property
and activities
4. Laundry Linen and Guest Clothes
4.1 Collect Laundry for  Identify the role of 66 Hours Februar February Competent LJC001 KJAG
Laundering Functions an on-premise y 3, 13, 2023
laundry 2023
 Pick up guest
clothes
 Pick up in-house
items
4.2 Perform  Sort and count
Laundering Functions correctly the items
 Check the
laundering items
for stains
 Select laundry
methods
 Operate laundry
equipment
 Record any
damage arising
from the
laundering process
 Use cleaning
agents and
chemicals
 Check the items
 after laundering
process
 Complete pressing
and finishing
process
4.3 Process Laundered  Perform post
Item cleaning laundry
activity
 Check results of
cleaning
 Process internal
record and billing
 Report necessary
internal laundry
4.4 Return Laundered  Deliver guest
Item clothes
 Deliver in-house
items
5. Clean Public Areas, Facilities and Equipment
5.1 Select and Set up  Select equipment 66 Hours Februar February Competent LJC001 KJAG
Equipment and according to the y 14, 24, 2023
Materials type of cleaning 2023
 Check all
equipment if clean
and in safe
working condition
prior to use
 Select and prepare
dry and wet
cleaning agents
and chemicals
 Select protective
clothing
5.2 Apply Cleaning  Assess furniture,
Technique fixtures, ceilings
and walling for
cleaning
 Select cleaning
equipment and
chemicals
 Apply cleaning
technique on
furniture and
walling materials
 Apply procedures
 Clean the
equipment and
store chemicals
5.3 Clean Dry and Wet  Prepare wet and
Areas dry areas for
cleaning
 Place barricade or
warning signs
 Select and apply
cleaning agents
and chemicals
 Use equipment
safely
 Dispose garbage
and used
chemicals
5.4 Maintain and Store  Clean equipment
Cleaning Equipment after use
and Chemicals  Arrange routine
preventive
maintenance
 Identify and report
defects items
 Store equipment in
 the designated
area
 Store and control
chemicals
6. Deal with/Handle Intoxicated Guests
6.1 Determine the level  Assess the level of 65 Hours Februar March 25, Competent LJC001 KJAG
of intoxication intoxication of y 25, 2023
guest 2023
 Offer assistance
politely to
intoxicated guest
 Refer ungently
difficult situation
 Watch carefully
and do not touch
the intoxicated
guest lying on the
floor
 Sought immediate
assistance from
hotel security
personnel
6.2 Apply Appropriate  Analyze and apply
Procedures procedures to the
situation
 Explain politely
the position
 Assist the guest to
leave the premises
when necessary
6.3 Comply with  Deal with
Legislation intoxicated person
 Deal with
underage drinkers
 with caution and
care
 Comply with
legislative
requirements

Total
400
Hours
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical rating or
simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give a numerical rating for
the performance of your trainees. Please take note however that in TESDA, we do not use numerical ratio.
 POST-TRAINING EVALUATION

INSTRUCTIONS:
The following contains a number of statements which measure how
you are satisfied with the performance of your trainers during the whole
duration of your training. The evaluation scales are measure by Likert Scale,
the following scale are:
(1) Poor
(2) Fair
(3) Good
(4) Very Good
(5) Outstanding

Please give your honest rating by checking on the corresponding cell

of your response. Your answers will be treated with utmost confidentiality.

TRAINERS/INSTRUCTORS Poor/ Fair/ Good/ Very Outstan

Unsatisfactory Satisfac Adequa Good/ ding
tory te Very
Name of Trainer: Satisfa
JESSICA ATHENA J. SORIANO ctory
1 2 3 4 5
1. The instructors
demonstrate educational
knowledge and skills.
2. Instructors were organized
and systematic in
dispensing their roles.
3. The instructors understand
and meet your needs.
4. The instructors give you a
helpful tools and resource
for the period of training.
5. Promote effective structure
in helping you understand
topics and concepts.
6. Ability to provide adequate
feedback.
7. Fosters the importance of
teamwork and instills
positive work values.
8. Promote and emphasize the
importance of maintaining
a safe and organized
environment in the
classroom and workshops.
9. Provides extra attention to
trainees and students with
specific learning needs
10. Promotes and
encourages proper
grooming and hygiene
practices
11. There was enough
engaging multimedia in the
courses and assessments
12. Maximizes use of training
supplies and materials
13. Attends classes regularly
and promptly
14. Demonstrates self-control

15. Dresses appropriately

16. Shows empathy

 INSTRUCTIONS:
The following contains a number of statements which measure how
you are satisfied with the performance of your trainers during the whole
duration of your training. The evaluation scales are measure by Likert Scale,
the following scale are:
(1) Poor
(2) Fair
(3) Good
(4) Very Good
(5) Outstanding

Please give your honest rating by checking on the corresponding cell

of your response. Your answers will be treated with utmost confidentiality.
.

Poor/ Fair/ Good/ Very Outstan

Unsatisfa Satisfac Adequa Good/ ding
ctory tory te Very
PREPARATION Satisfacto
ry
1 2 3 4 5
1. The anticipated activities
and outcomes are clarified
and made explicit.
2. The goals and objectives of
each training session are
clearly and comprehensively
explained.
3. The facilities were fully
equip.
Poor/ Fair/ Good/ Very Outstan
Unsatisfa Satisfac Adequa Good/ ding
ctory tory te Very
DESIGN AND DELIVERY Satisfacto
ry
1 2 3 4 5
1. The training program
interactive and engaging
2. The training meet your
expectations
3. Trainees were given
enough time and
 resources to complete the
training
4. Content was simple to
understand.
5. Examples, illustrations
and demonstration help
you learn
TRAINING Poor/ Fair/ Good/ Very Outsta
FACILITIES/RESOURCES Unsatisfa Satisfac Adequa Good/ nding
ctory tory te Very
Satisfacto
ry
1 2 3
4 5
1. The available training
resources are sufficient.
2. The training venue is
suitable and creates a
conducive learning
environment.
3. There is an ample supply
of equipment, supplies,
and materials.
4. The equipment, supplies,
and materials meet the
requirements and are
fitting for the purpose.
5. Timely provision of
supplies and materials.
SUPPORT STAFF Poor/ Fair/ Good/ Very Outsta
Unsatisfa Satisfac Adequa Good/ nding
ctory tory te Very
Satisfacto
ry
1 2 3
4 5
1. Communication

2. Attitude

3. Punctuality

4. Creativity

5. Cooperation with co-

workers

Comments/Suggestions:
GOOD JOB AND WELL DONE!_____________________________________
___________________________________________________________________
___________________________________________________________________