1.

PRESS RELEASES
Teddy Bear English Club Presents: Starry Night
Ho Chi Minh City, District 10 – Teddy Bear English Club is thrilled to announce Starry Night, a night of
music, dancing, and fun on 28 April at 6PM.
Guests can expect to dance the night away with a live performance by DALAB Band, as well as enjoy
drink specials and an energetic atmosphere. Starry Night promises to be a memorable evening for all who
attend.
Tickets for Starry Night are available now at TBEC.com. Don't miss out on this exciting night of
entertainment!
For more information, please contact Teddy Bear English Club at 0943676339 or visit our website at
TBEC.com.
About Teddy Bear English Club: Teddy Bear English Club is a place that provide a friendly, supportive
environment for members to learn English and also organize entertainment, cultural and educational
activities related to English to help members learn English in a more enjoyable and effective way. We
strive to provide our guests with an unforgettable nightlife experience through exceptional service,
innovative events, and a lively atmosphere.
Contact: Teddy Bear English Club – 0943676339 - TBEC.com

2. EMAILS
To: Nguyen Phi Hung
From: Vu Nguyen Thuc Uyen
Subject: Response about flight attendant's attitude
Dear Mr.Hung,
I am writing in response to your recent email regarding the attitude of one of our flight attendants
during your flight. Please accept my sincerest apologies for any negative experience you may
have had with our staff.
We take all customer feedback seriously, and I want to assure you that your concerns have been
addressed with the appropriate staff members. We expect all of our employees to treat our
customers with the utmost respect and professionalism, and it is clear that we fell short in this
instance.
I would like to extend an invitation for you to fly with us again, and to show you that this is not
the level of service that we normally provide. Please let us know if you would be interested in
taking us up on this offer, and we will make sure that your next flight is a much more enjoyable
experience.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you
have any further concerns or questions.
Best regards,
Vu Nguyen Thuc Uyen
Customer Service Representative
Pacific Airlines

3. AGENDAS
Agenda for Restaurant Meeting:
Date: 1 May
Time: 15.00
Location: CITI STATION CAO THANG, District 3.
1. Introductions
2. Purpose of Meeting
3. Order Food and Drinks: Before the meeting officially begins, attendees will be given time
to order food and drinks.
4. Discussion Topics:
5. Any Other Business: Any other business can be discussed if time permits.
6. Action Items: Summarize the key action items and assign responsibility to the relevant
attendees.
7. Next Meeting: Set a tentative date and time for the next meeting, if necessary.
8. Adjournment: Thank all attendees for their participation and formally close the meeting.
Note: It's important to ensure that all attendees are aware of the agenda in advance of the meeting
to help them prepare and to make the most of the time allotted.

4. ACTION MINUTE
Action Minute: University Meeting
Date: 1 May
Time: 14.00
Location: 6th floor hall of Ho Chi Minh University Foreign Language – Technology Information.
Attendees:
- Thuc Uyen
- Mai Quynh
- Nguyen Hung
- Cong Quan
- Vinh Loc
- Hong Nhung
Agenda:
1. Welcome and Introductions
2. Approval of Previous Meeting Minutes
3. Updates from the University Administration
4. Student Body Reports
5. New Business
6. Adjournment
Action Items:
1. The previous meeting minutes were approved with no changes.
2. The University Administration provided updates on the following topics:
- Campus renovations
- Budget allocation for new academic programs
- Campus safety initiatives
3. The Student Body Reports included the following updates:
- Student Government Association is organizing a fundraising event for the local community
- The International Students Association is hosting a cultural fair next month
- The Graduate Student Association is advocating for better mental health resources for graduate
students
4. New business included the following topics:
- Discussion of the possibility of implementing a pass/fail grading system for the current
semester due to the ongoing COVID-19 pandemic
- Proposal to create a new student club for entrepreneurship
- Discussion of implementing a new recycling program on campus
5. Action items resulting from the meeting are as follows:
- The University Administration will provide more information about the pass/fail grading
system proposal for the next meeting.
- The Student Government Association will finalize the details of their fundraising event and
report back to the next meeting.
- The International Students Association will provide an update on their cultural fair at the next
meeting.
- The Graduate Student Association will present a proposal for improving mental health
resources for graduate students at the next meeting.
- The proposal for the new student club for entrepreneurship will be further discussed at the next
meeting.
- The University Administration will investigate the feasibility of implementing a new recycling
program on campus and report back to the next meeting.
6. The meeting was adjourned at 8 May.
Respectfully submitted by:
Thuc Uyen
Assisstant

5. ACTION PLAN
Set specific goals: Start by determining what you want to accomplish during the week. This could be
completing a certain number of readings or assignments, mastering a specific topic or skill, or preparing
for an upcoming exam.
Create a schedule: Once you have your goals in mind, create a schedule for the week that includes
dedicated study time. Be realistic about how much time you can commit each day and make sure to
schedule breaks and rest time as well.
Gather materials: Make sure you have all the necessary materials to complete your tasks, such as
textbooks, notes, and study guides.
Eliminate distractions: Find a quiet and distraction-free study environment. Turn off your phone
notifications and avoid social media and other distractions.
Break tasks into smaller chunks: Break down larger tasks into smaller, manageable parts. This will make
it easier to stay focused and avoid feeling overwhelmed.
Take regular breaks: Take short breaks every hour or so to give your brain a rest and avoid burnout.
Review and revise: Take time at the end of each day to review what you’ve learned and revise any notes
or assignments that need improvement.

6. REPORT
Case Study: Improving Customer Experience for an E-commerce Store
Background:
Star E-commerce is an online store selling a wide range of products, including clothing, electronics, and
home appliances. The company had been experiencing a decline in customer satisfaction and sales in
recent months, which prompted them to investigate the issue.
Problem:
The customer service team had been receiving numerous complaints about the delivery times and product
quality. Additionally, customers found it difficult to navigate the website and had trouble finding the
products they were looking for.
Solution:
The company decided to conduct a customer experience audit to identify the root cause of the problems.
The audit revealed that the website was poorly designed and lacked clear product descriptions, making it
challenging for customers to find what they needed.
The company immediately took action to redesign the website and improve the product descriptions.
They also established a new customer service team that would handle all customer inquiries and
complaints. The team was trained to respond to customer queries promptly, courteously, and efficiently,
and was given access to the latest customer service tools and technologies.
Results:
As a result of the changes made, Star E-commerce experienced a significant improvement in customer
satisfaction levels. The website redesign improved the navigation and product discovery experience for
customers, leading to increased sales. The new customer service team was more responsive and effective,
leading to a reduction in the number of complaints and an increase in customer loyalty.
Conclusion:
By conducting a customer experience audit, Star E-commerce identified the issues affecting customer
satisfaction and implemented the necessary changes. The company's commitment to improving the
customer experience paid off in the form of increased sales and improved customer satisfaction levels.