Barangay 7 Citizens Charter

Republic of the Philippines
Province of Agusan del Norte

City of Cabadbaran
BARANGAY 7
CITIZEN’S CHARTER
VISION:
Barangay 7 is a hub of agricultural products of the city, with people living in a
peaceful and stable community; equipped with standard support facilities; having a
clean and green environment governed by efficient and dedicated barangay officials..
MISSION:
The Barangay Officials continue to seek out participation of all sectors in the
community, to stick to its value-oriented policy, to establish rapport among its
residents and mobilized local resources with the aims in view of maximum benefits to
its beneficiaries.
I. Frontline Services Offered
a) The following are the services offered:

1) Issuance of Barangay Certification
2) Issuance of Barangay Clearance
3) Issuance of Barangay Business Clearance
4) Issuance of Community Tax Certificate
5) Reproduction of barangay records, data and similar documents
6) Use of barangay facilities and properties
7) Socio-economic services
8) Health services
9) Environmental services
10) Issuance of Certificate to File Action (CFA), Certification to Bar Action
(CBA), and Certification to Bar Counterclaim (CBC)
11) Issuance of Barangay Protection Order
12) Birth Registration
Except for the issuance of Barangay Protection Order (BPO), all

barangay transactions under this Citizen’s Charter shall be conducted at 8:00
AM to 5:00 PM.
All officers and employees of the barangay who directly attend the
frontline services, shall at all times, wear identification card or nameplates.
b) How to avail the frontline services:
All requests for frontline services must be in writing using the attached
request slip for the following.
1) BARANGAY CERTIFICATIONS – are issued by the barangay depending

on the purpose of the client, such as certificate of residency, of good
standing in the community, low income, late registration, etc. The
barangay in the exercise of its taxing power may levy fees and charges
for services rendered.
 Service Offered: Issuance of Barangay Certification for Tree Planting,

Scholarship, Late Registration and other personal certification.
 Clients: Barangay residents, barangay associations, organizations,
students
 Requirements:
(i) For Old Residents:Purok Certification; and Community Tax
Certificate (CTC);
(ii) For New Residents:Valid ID (School ID, company/office ID,
voter’s ID and the likes); CTC; and Purok Certification.
 Steps in securing barangay certification:
Follow These Steps Duration of Accountable Person

Transaction
Step 1. Go to Barangay Hall, ask

the Desk Officer for a request slip 2 minutes Desk Officer (Kagawad on
and fill up the same Duty for the day)
2. Pay certification fee P 80.00 &

ask for the Official Receipt 2 minutes Barangay.Treasurer.
(perBrgy. Ordinance No. 3 s 2012)
Step 3. Submit the request slip

together with the requirementsand 3 minutes Barangay. Secretary
official receipt.
Step 4. Get your certification Barangay Secrtary/

5 minutes Punong Barangay
Total Response Time 12 minutes

(w/in the day)
 Service Offered: Issuance of Barangay Certification for Land,

Vehicles, Ownership and other certifications of valuable items
 Clients: Barangay residents, barangay associations, organizations,
students
 Requirements:
Certificate (CTC);
(ii) For New Residents:Valid ID (School ID, company/office ID,
voter’s ID and the likes); CTC; and Purok Certification.
 Steps in securing barangay certification

Transaction


ask for the Official Receipt 2 minutes Barangay.Treasurer

together with the requirementsand
official receipt. 3 minutes Barangay. Secretary
Step 4. Get your certification 5 minutes Barangay. Secretary

(w/in the day)
2) BARANGAY CLEARANCE – Are issued by the barangay stating that the

client who is residing in the barangay is cleared and has no pending case
filed in the barangay and that the client is a law abiding citizen of the
barangay who is not a member of any subversive organization.
 Service Offered: Issuance of Barangay Clearance

 Clients: Barangay residents
 Requirements:
Certificate (CTC);
(ii) For New Residents: (residing in the barangay for less than 6
months) Valid ID (School ID, company/office ID, voter’s ID and
the likes); CTC; Purok Certification and the client needs to be
identified that he/she is residing in the barangay for good and
have acquired a residential property.
 Steps in securing barangay certification:.

Transaction


ask for the Official Receipt 2 minutes Barangay.Treas.

together with the requirementsand 3 minutes Barangay. Secretary
official receipt.
Step 4. Get your certification 5 minutes Brgy. Secretary/

Punong Barangay

(w/in the day)
3) BARANGAY BUSINESS CLEARANCE – A requirement before the city

issues any license or permit for any business activity. The barangay
business clearance is obtained from the barangay where the intended
business or activity is located or conducted:]
 Service Offered: Issuance of Barangay Business Clearance as a
requirement for the City Business Permit (Mayor’s Permit)
 Clients: Corporation, traders, retailers, businessmen, hawkers,
peddlers, sari-sari store owners, operators of motor cab/motorized
tricycle/pedaled tricycle, etc.
 Requirements:
(i) Barangay Clearance
(ii) Community Tax Certificate (CTC)
(iii) Steps in securing barangay certification:

Transaction
Step 1. Go to Barangay Hall, ask 2 minutes Desk Officer (Kagawad on Duty

the Desk Officer for a request slip and fill for the day)
up the same
Step 3. Pay business clearance fee

of 1% on Gross Sale of the 2 minutes Brgy. Treasurer
preceding year & ask for the Official
Receipt
Step 2. Submit the request slip Brgy. Secretary

together with the requirements 5 minutes
of 1% on Gross Sale of the
preceding year & ask for the Official
Receipt
Step 4. Get your certification

6 minutes Brgy. Secretary/
Punong Barangay

(w/in the day)
4) COMMUNITY TAX CERTIFICATE (CTC)

The barangay may issue CTC provided the barangay treasurer is
deputized by the City Treasurer.
 Services Offered: Issuance of CTC

 Clients: Residents, businessmen
 Steps in securing CTC:
Transaction

the Desk Officer for a request slip 3 minutes Desk Officer (Kagawad on Duty
and fill up the same for the day)
Step 2. Completely fill up the 2 minutes

application slip
Step 3. Pay the cost of CTC 3 minutes

(Cedula)
Step 4. Get your CTC 2 minutes Brgy. Treasurer

(w/in the day)
5) BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS

The barangay maintains records and public documents, such as
but not limited to Registry of Barangay Inhabitants (RBI’s), Financial
Records, List of Registered Voters, Barangay Profile, Barangay Blotters
and similar documents.
Fees and charges may be imposed for the reproduction or
photocopy of barangay records.
 Services Offered: Reproduction of Barangay Records, data, and

similar documents.
 Clients: Residents, businessmen, corporation, government
offices
 Steps in securing barangay records, data, and similar
documents:
Transaction

Step 2. Ask for the documents 5 minutes Barangay Secretary

needed for reproduction
Step 3. Pay the cost (depending to 2 minutes

the number of pages to be
photocopied) of reproduction of
documents requested. (to be Barangay. Utility
photocopied in the near photocopy
center)
Step 4. Get the photocopy of the 10 minutes

document requested

(w/in the day)
6) BARANGAY FACILITIES AND PROPERTIES

The barangay may collect reasonable fees and charges for the use of
barangay owned properties or service facilities. A corresponding
barangay ordinance is required as a basis.
 Services Offered: Use of Barangay Facilities and Properties
 Clients: Residents, sports players, traders, etc.
 Steps:
Transaction

Step 2. Pay the cost or

rental/permit of facilities requested 3 minutes Brgy. Treasurer
(refer the amount to the Brgy.
Ordinance No. 3 s 2012)

(w/in the day)
7) SOCIO-ECONOMIC SERVICES
The local government units, in promoting the general welfare of its
constituents encourage and support the development of appropriate and
self reliant scientific and technological capabilities of its constituents.
 Services Offered: Issuance of Certification for Senior Citizen and Solo

Parent as prerequisite for the issuance of Senior Citizen and Solo
Parent ID.
 Clients: Senior Citizen and Solo Parent
 Requirements:
 Copy of Certificate of Live Birth, for Senior Citizen
 Copy of Certificate of Live Birth of Dependents, for solo
parent
 Steps:
Transaction

Step 2. Present the requirements

for assessment
7 minutes Brgy. Secretary
Step 3. Printing/preparation of
certification
Step 4. Get the copy of the

certificate

(w/in the day)
 Services Offered: Issuance of Certification Indigent constituents

 Clients: Indigent residents
 Requirements:
 Purok Certification
 Proof of needs such as but not limited to Doctors
Prescription
Transaction

Step 2. Present the requirements

for assessment
7 minutes Brgy. Secretary
Step 3. Printing/preparation of
certification
Step 4. Get the copy of the

certificate

(w/in the day)
8) HEALTH SERVICES
Health services is one of the responsibilities of the national agency
devolve to the LGU. For the barangays, health and social welfare include
maintenance of barangay health center and day care center.
 Services Offered: Taking of Blood Pressure

 Clients: Barangay Residents
 Steps:
Transaction
Step 1. Go to Barangay
Hall/Barangay Health Center and Barangay Health Worker on
fill-up the request slip 10 minutes duty for the day
Step 2. Get the desired service

(w/in the day)
9) ENVIRONMENTAL SERVICES
For the barangays, one of the basic services and facilities include
those related to general hygiene and sanitation, beautification and solid
waste collection.
These services are provided by the barangays to for
environmental protection and sustainability.
 Services Offered: Garbage Collection

 Clients: Residents
 Steps:
Transaction
Step 1. Go to Barangay Hall and

inquire on the schedule of collection Within the Desk Officer (Kagawad on Duty
of garbage in your respective area day for the day)
Step 2. Bring garbage in

designated drop off points at Residents
designated time.
(perBrgy. Ordinance No. 2 s 2012
 Services Offered: Issuance of Tree Planting Clearance as a

prerequisite of the city for the issuance of building permit, marriage
license and the like.
 Clients: Residents
 Requirements:
 CTC
 Plants such as but not limited to flowering plants and
decorative plants (there is no enough space or no
space for tree planting
 Steps:
Transaction


ask for the Official Receipt 2 minutes Barangay Treasurer

together with the requirementsand 3 minutes Brgy. Secretary
official receipt.
Step 4. Get your certification 5 minutes Brgy.Secretary/

PUnong Barangay

(w/in the day)
10) KATARUNGANG PAMBARANGAY
A) Certificate to File Action (CFA) is issued by the Punong Barangay

upon request by the complainant and respondent:
o When there has been personal confrontation between the
parties before the Punong Barangay but mediation failed and
o When confrontation between the parties before the
PangkatngTagapagkasundo likewise did not result into a
settlement, and therefore, corresponding complaint for the
dispute may now be filed in court.
 Service Offered: Issuance of Certificate to File Action (CFA)

 Clients: Complainant

Transaction
Step 1. Go to Barangay Hall/Lupon 2 minutes

Office and fill up the request slip
Punong Barangay/
Step 2. Present proof that the 3 minutes Lupon Secretary
person requesting CFA is the
complainant
Step 3. Get the Certification 30 minutes

(w/in the day)
B) Certificate to File Action (CFA) is issued by the Punong Barangay

upon request of the complainant, when there has been a personal
confrontation between the parties before the Punong Barangay for
mediation, but failed, as the respondent willfully failed to appear
without justifiable reason at the conciliation proceedings before the
PangkatngTagapagkasundo, and therefore, corresponding complaint
for the dispute may now be filed in court.
 Services Offered: Issuance of Certificate to File Action (CFA)

 Clients: Complainants
Transaction

Punong Barangay/
complainant
Step 3. Get the Certification 1 day
Total Response Time 1 day

(w/in the day)
C) Certificate to Bar Action (CBA) is issued in the event that the case
was dismissed due to the willful failure or refusal of the complainant to
appear for hearing before the Punong
Barangay/PangkatngTagapagkasundo and therefore complainants are
barred from filling an action in court/government agency.
 Services Offered: Issuance of Certificate to Bar Action

 Clients: Respondent
Transaction

Punong Barangay/
Respondent
Total Response Time

(w/in the day) 1 day
D) Certificate to Bar Counter-Claim (CBC) is issued in the event that

prior notice and hearing , the respondents have been found to have
willfully failed or refused to appear without justifiable reasons before
the Punong Barangay/PangkatngTagapagkasundo and therefore
respondent is barred from filing their counter-claim, (if any), arising
from the complaint in court/government agency.
 Services Offered: Issuance of Certificate to Bar Counter-Claim (CBC)
 Clients: Complainant
 Requirement: Proof of identity of proper party
Transaction

Punong Barangay/
person requesting CBC is the
complainant
Total Response Time

(w/in the day) 1 day
11) BARANGAY PROTECTION ORDER (BPO)

Refers to the protection order issued by the Punong Barangay or if
PB is unavailable, by Kagawad, ordering the offender to desist from
committing or threatening physical harm to the victim. It is effective 15
days and is not extendible.
 Clients: Offended party; parents or guardian of offended party,

ascendants, descendants or collateral relative within 4th civil
degree of consanguinity or affinity, DSWD, social worker of
LGU; police officers, Punong Barangay or Kagawad,
Procedures:
Procedures Response Accountable Person

Time
Step 1. Victim or petitioner survivor 2 minutes Punong Barangay

reports incident to the barangay
Step 2. Desk Officer refers to PB or 3 minutes PB/Kagawad

Kagawad. PB/kagawad interviews victim,
records, and advices her to file an
application for BPO
Step 3.PB/Kagawad conducts ex parte w/in the day PB/Kagawad

proceedings for the issuance of BPO
Step 4.PB/Kagawad issues BPO by the Punong Barangay

Punong Barangay
w/in the day
In case BPO is issued by the Kagawad, it Attending Kagawad
should be attested to by the Kagawad
that the PB is unavailable.
Total Response Time w/in the day
II. Procedure in Filing Complaints
In relation to the services provided by the barangay on the applications

submitted by the clients
 Clients: Residents, Traders, and other Affected Requesting
Parties
Follow These Steps Duration of Please Approach Contact

Transaction Number/Addres
s
File the complaint to the Desk Officer

barangay hall (Kagawad on Duty for
the day)
343-1762/
Approach the Barangay 5 minutes Barangay Secretary Barangay hall
Secretary for the recording
of the complaint
Hearing w/in 5 days Punong Barangay

from the
date of
filing
Total Response Time 5 days
III. Allowable Period for Extension
For the grant of clearance which require verification or on site inspection

of business sites, extension may be allowed up to seven days only to conform
with the LGU.
IV. Feedback Mechanism
To know the satisfaction rating of the barangay service, feedback

mechanisms such as suggestion box or text messaging, e-mail or hotlines shall
be provided.
Please approach or call

Follow These Steps Action Required contact number/address
For suggestions, request and Answer telephone Desk Officer (Kagawad

feedback on service experience calls, e-mails, take on Duty for the day)
and inquiries, call or approach note of suggestions
desk officer and inform the PB for 818-5673
consideration daily,
before closing
Drop suggestions in the box Desk Officer checks

available for the purpose in the on the suggestions,
barangay records an hour
before closing time
and submits the
same to the PB for
consideration

Barangay 7 Citizens Charter

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Barangay 7 Citizens Charter

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Republic of the Philippines

Province of Agusan del Norte

I. Frontline Services Offered

a) The following are the services offered:

Except for the issuance of Barangay Protection Order (BPO), all

b) How to avail the frontline services:

1) BARANGAY CERTIFICATIONS – are issued by the barangay depending

 Service Offered: Issuance of Barangay Certification for Tree Planting,

 Steps in securing barangay certification:

Follow These Steps Duration of Accountable Person

Step 1. Go to Barangay Hall, ask

2. Pay certification fee P 80.00 &

Step 3. Submit the request slip

Step 4. Get your certification Barangay Secrtary/

Total Response Time 12 minutes

 Service Offered: Issuance of Barangay Certification for Land,

Follow These Steps Duration of Accountable Person

Step 1. Go to Barangay Hall, ask

2. Pay certification fee P 130.00 &

Step 3. Submit the request slip

Step 4. Get your certification 5 minutes Barangay. Secretary

Total Response Time 12 minutes

2) BARANGAY CLEARANCE – Are issued by the barangay stating that the

 Service Offered: Issuance of Barangay Clearance

Follow These Steps Duration of Accountable Person

Step 1. Go to Barangay Hall, ask

2. Pay certification fee P 230.00 &

Step 3. Submit the request slip

Step 4. Get your certification 5 minutes Brgy. Secretary/

Total Response Time 12 minutes

3) BARANGAY BUSINESS CLEARANCE – A requirement before the city

Follow These Steps Duration of Accountable Person

Step 1. Go to Barangay Hall, ask 2 minutes Desk Officer (Kagawad on Duty

Step 3. Pay business clearance fee

Step 2. Submit the request slip Brgy. Secretary

Step 4. Get your certification

Total Response Time 15 minutes

4) COMMUNITY TAX CERTIFICATE (CTC)

 Services Offered: Issuance of CTC

Step 1. Go to Barangay Hall, ask

Step 2. Completely fill up the 2 minutes

Step 3. Pay the cost of CTC 3 minutes

Total Response Time 10 minutes

5) BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS

 Services Offered: Reproduction of Barangay Records, data, and

Step 1. Go to Barangay Hall, ask

Step 2. Ask for the documents 5 minutes Barangay Secretary

Step 3. Pay the cost (depending to 2 minutes

Step 4. Get the photocopy of the 10 minutes

Total Response Time 20 minutes

6) BARANGAY FACILITIES AND PROPERTIES

Step 1. Go to Barangay Hall, ask

Step 2. Pay the cost or

Total Response Time 6 minutes

 Services Offered: Issuance of Certification for Senior Citizen and Solo

Step 1. Go to Barangay Hall, ask

Step 2. Present the requirements

Step 4. Get the copy of the

Total Response Time 10 minutes

 Services Offered: Issuance of Certification Indigent constituents

Step 1. Go to Barangay Hall, ask

Step 2. Present the requirements

Step 4. Get the copy of the