About Ethiopian Airlines

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy-five years of
operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and
operational success. Ethiopian commands the lion’s share of the Pan-African passenger and cargo
network operating the youngest and most modern fleet to more than 130 international passenger and
cargo destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally
friendly aircraft such as Airbus A350, Boeing 787-8, Boeing 787-9, Boeing 777-300ER, Boeing 777-200LR,
Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In
fact, Ethiopian is the first airline in Africa to own and operate these aircraft. Ethiopian is currently
implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation
group in Africa with Seven business units: Ethiopian International Services; Ethiopian Cargo & Logistics
Services; Ethiopian MRO Services; Ethiopian Aviation Academy; Ethiopian ADD Hub Ground Services,
Ethiopian Airports Services and Ethiopian Express Services (Domestic). Ethiopian is a multi-award-
winning airline registering an average growth of 25% in the past seven years.

Ethiopian Airlines, being one of the leading airlines in Africa, operates on various methodologies in order
to efficiently manage its operations. Here are some key methodologies commonly practiced by Ethiopian
Airlines in its operation management:

1. Strategic Planning: Ethiopian Airlines emphasizes strategic planning to align its operations with its
long-term objectives. This involves setting clear goals, identifying target markets, and allocating
resources accordingly. Strategic planning helps in streamlining operations and making informed
decisions.

2. Lean Management: Ethiopian Airlines employs lean management principles to eliminate waste,
improve efficiency, and enhance customer satisfaction. This approach involves continuous
improvement, standardization of processes, and the elimination of non-value-added activities. By
adopting lean methodologies, Ethiopian Airlines can optimize its resources, reduce costs, and enhance
overall performance.

3. Quality Management: Ethiopian Airlines places great emphasis on upholding high-quality standards
throughout its operations. It adheres to internationally recognized quality management systems, such as
ISO 9001, to ensure consistent service delivery and customer satisfaction. Quality control measures
include regular inspections, audits, and continuous training.

4. Capacity Planning: Ethiopian Airlines employs rigorous capacity planning methodologies to effectively
allocate its resources, including aircraft, crew, and ground facilities. This involves forecasting demand,
analyzing historical data, and optimizing fleet utilization. By carefully planning its capacity, Ethiopian
Airlines can ensure efficient operations and customer satisfaction.
5. Supply Chain Management: To ensure a smooth operation, Ethiopian Airlines adopts robust supply
chain management practices. This involves effective coordination with suppliers, managing inventories,
and implementing just-in-time principles. By optimizing its supply chain processes, Ethiopian Airlines can
minimize disruptions, reduce costs, and enhance overall efficiency.

6. Performance Measurement: Ethiopian Airlines employs performance measurement methodologies to

monitor and evaluate its operational efficiency. Key Performance Indicators (KPIs) are established and
regularly tracked to assess areas such as on-time performance, customer satisfaction, cargo handling,
and maintenance. These measurements enable Ethiopian Airlines to identify areas for improvement and
take corrective actions.

7. Continuous Training and Development: Ethiopian Airlines recognizes the importance of investing in its
employees' skills and knowledge. Continuous training and development programs are implemented to
enhance employee competencies, safety awareness, and customer service skills. By nurturing a
knowledgeable workforce, Ethiopian Airlines improves operational excellence and customer experience.

These are some of the methodologies Ethiopian Airlines utilizes for effective operation management. By
implementing these strategies, Ethiopian Airlines can maintain its position as a successful and reputable
airline in the industry.

HIRE A WRITER

Prices dropped - now starting at just $8 per page! Buy now, save instantly, get the job done on time!

ORDER

Essay Database > Essay Examples > Essays Topics > Essay on Management

Operational Management Report Samples

Type of paper: Report

Topic: Management, Marketing, Business, Community, Customers, Services, Organization, Products

Pages: 2

Words: 600

Published: 04/28/2021

ORDER PAPER LIKE THIS

perational management is the main function in the modern organization. It contributes to the
production of services and goods for consumer consumption. It is the process that allows organizations
to meet its objectives by effective use and acquisition of resources. During the individual and group
project, I have learnt that operation management helps the organization to coordinate and control its
resources in the process of production of products and services. It also contributes in the change of the
business inputs such as information and raw materials into finished products. It helps organization to
arrange resources that change inputs to output in order to achieve the customer’s needs.

Read more at: https://www.wowessays.com/free-samples/operational-management-report-samples/

imilarly, operational management associated with other functions of the business such as marketing and
financing products and services. The group project helped me to learn that organization have different
kind of operational requirements. This is so because they differ in the nature and objective as well as the
method of production and distribution of products. The The story of operation management is an
interesting one that extends beyond the boundaries of the organization. Operation management has
shaped the world in which we work and live because it has been developed via a period of time.

The objective of operation management is to enhance the content of value added services in any given
process. These value added services should match the market opportunities, which aim at maximizing
organizational performance. This will require a production system, which will transform the products
into desired quality.
The capability level of product and service that the organization provides to a customer is a significant
marketing decision. Therefore, operation management helps the organization to provide product
capability levels that meet customer needs. This is so because ensures customers obtains products with
capabilities that are more than their requirements (Mahadevan, 2010, PP. 127). It ensures organization
have strategies that can overcome logistical challenges in emerging markets. This is possible because it
creates long-lasting products for sustainable consumption.

I have also learnt that in order to produce quality products and services, organizations should embrace
managerial competencies. This is an operational management position which helps to drive results and
create an environment of constant improvement based on the desired outcomes of the organization.
Operation management helps manufacturers develop a flexible strategy in order to have a competitive
advantage in the market. Therefore, operational managers have ability to plan resources in order to
meet the customer demands in the competitive market.

The project group helped me to understand that the models such as enterprise resources planning and
supply-chain management, which helps manufacturers to improve the quality of product and services.
This model ensures that organization functions are aligned with customers and overall business policy
therefore increases the need to integrate them with wider business policy.

Therefore, I have learned that operation management plays a significant role in running the business.
This is so because it helps us understand various trends in the world of business. Similarly, it helps
identify the requirements and improvements the organization needs in order to produce quality
products and services. This is the reason why operations management should coordinate with other
organizational functions to promote the quality of the product and services. These functions include
marketing, which aims at generating demand, production, which create products, and finance, which
evaluates the organizational performance. Thus, organizations should employ operation management
because it creates value in the form of products and services.

Reference List

Mahadevan, B. 2010, Operations management: theory and practice, Upper Saddle River, Pearson.

Read more at: https://www.wowessays.com/free-samples/operational-management-report-samples/

WowEssays. (2021, April, 28) Operational Management Report Samples. Retrieved September 19, 2023,
from https://www.wowessays.com/free-samples/operational-management-report-samples/

"Operational Management Report Samples." WowEssays, 28 Apr. 2021,

https://www.wowessays.com/free-samples/operational-management-report-samples/. Accessed 19
September 2023.

WowEssays. 2021. Operational Management Report Samples., viewed September 19 2023,

<https://www.wowessays.com/free-samples/operational-management-report-samples/>

WowEssays. Operational Management Report Samples. [Internet]. April 2021. [Accessed September 19,
2023]. Available from: https://www.wowessays.com/free-samples/operational-management-report-
samples/

Crandall, R. E. (2014) Principles of Supply Chain Management, 2nd edn, CRC Press.

Hayes, R. H. and Wheelwright, S. C. (1984) Restoring Our Competitive Edge, New York, John Wiley.

Slack, N., Chambers, S. and Johnston, R. (2007) Operations Management, 5th edn, Harlow, Pearson
Education Limited.

Walley, P. (2017) ‘Introduction to operations management’, in The Open University (2017) B207
Readings Block 1: Big ideas in Organisations, Milton Keynes, The Open University.

Slack, N., Chambers, S., Harland, C., Harrison, A., &

Johnston, R. (2013). Operations Management

(7th Edition). Harlow, UK: FT/Prentice Hall.5

Bové, A-T. & Swartz, S. (2016). Starting at the

Source: Sustainability in Supply Chains. [web

log comment]. Retrieved from https://www.

mckinsey.com/business-functions/sustainability/

our-insights/ starting-at-the-source-sustainabilityin-supply-chains

Council of Supply Chain Management Professionals

(CSCMP) Glossary. [web log comment].

Retrieved from https://cscmp.org/CSCMP/

Academia/SCM_Definitions_and_Glossary_

of_Terms/CSCMP/Educate/SCM_Definitions_

and_Glossary_of_Terms.aspx?hkey=60879588-

f65f-4ab5-8c4b-6878815ef921

General Motors Sustainability Report (2018).

[web log comment]. Retrieved from https://

www.gmsustainability.com/_pdf/downloads/
GM_2018_SR.pdf

Leblanc, R. (2019, June 25). How Amazon is

Changing Supply Chain Management. [web

log comment]. Retrieved from https://www.

thebalancesmb.com/how-amazon-is-changingsupply-chain-management-4155324

Robinson, A. The Evolution and History of Supply

Chain Management. [web log comment].

Retrieved from https://cerasis.com/history-ofsupply-chain-management/7