Caterpillar Confidential: Green

SOSSM Services
Effective Date: 17Oct07
Processes
Reviewed by: KM Marek
Rev: A
CUSTOMER LOGISTICS PRODUCTION CUSTOMER

Management Review, Quality Policy, Quality Objectives, Organizational Quality Objectives,

Management
Customer Feedback, Review,
Control ofQuality Objectives,
Documents, Customer Feedback
Corrective/Preventive Action Requests
Control of Documents, Corrective/Preventive Action Requests

Competency, Awareness, Training

Contract
PO's, Receiving, Handling & Storage
Review

Product Identification and Traceability, Control of Nonconforming Product

Sort & Reg

Wear Analysis

Oil Condition
Oil
Viscosity
Analysis
Particle Count

Physical T ests

Product Realization
Sort & Reg
Fluid
Customer
Analysis Coolant Level I Tests
Samples
Processes Analysis ICP Analysis

CE Analysis

Sort & Reg

Fuel
Analysis Bacteria/
Fungus

Sulfur

ICP Analysis

Particle Count

DATA Customer
Concern or
Reanalysis
Reanalysis
Request

Data Review

Delivery of
Reports

Data
Interpretation

Internal Audits, Quality Records