SCM & Marketing

Start 1. Negotiate for Sales

Incentive Promo

CFO & Inventory Team

2. Approve new selling
prices

Inventory Team
3. Record Sales
Incentive Promo on SP
Form SCM Team Payable Team
Yes 5. Record Credit Note 6. Book Credit Note in
Inventory Team
on SP Form Accounts
4. Record from Sales
Report as per the
promo period or qty Receive Credit
Note

Payable Team SCM Team Payable Team

Not Yet 7. Accrue in books until 8. Record Credit Note 9. Reverse accrual and
credit note received on SP Form book credit note

How?

SCM Team Payable Team

Yes 5. Record Cash
6. ...
Payment on SP Form

Receive Cash
Payment

Payable Team SCM Team Payable Team

Not Yet 7. Accrue in books until 8. Record Cash 9. Reverse accrual and
cash payment received Payment on SP Form book .
 Marketing Team
Start 1. Identify and initiate
return to supplier

SCM & Store Team

2. Liaise with Supplier
for collection

Store Team
3. Record Return to
Supplier & attach
memo on SP Form

Store Team SCM Team Payable Team

Yes 5. Record Credit Note 6. Book Credit Note in
4. Update CRM
accordingly on SP Form Accounts

Receive Credit
Note

Payable Team SCM Team Payable Team

Not Yet 7. Accrue in books until 8. Record Credit Note 9. Reverse accrual and
credit note received on SP Form book credit note
 CX Cust Ops
1. Record on SP Form OBF
Start
stock beyond repair and no
replacement unit
CX Cust Ops CX Cust Ops Payable Team
Yes 2. Record Credit Note 3. Update CRM 4. Book Credit Note in
on SP Form accordingly Accounts

Receive Credit
Note

Payable Team CX Cust Ops CX Cust Ops Payable Team

Not Yet 5. Accrue in books until 6. Record Credit Note 7. Update CRM 8. Reverse accrual and
credit note received on SP Form accordingly book credit note