MINISTRY OF EDUCATION AND TRAINING

NHA TRANG UNIVERSITY

FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT
NHA TRANG UNIVERSITY
CENTRE FOR FOREIGN LANGUAGES

Supervisor: TRAN THI MINH KHANH

Student’s name: NGUYEN TRONG DUC NHAN
Student’s number: 61131977

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Acknowledgement:
First of all, I would like to thank Ms. Chau and Ms. Khanh, two
supervisors who guided me in this internship period, especially Ms.
Khanh, the head of the language center of Nha Trang University.
Above all, I would not be able to fulfill my responsibilities and duties
successfully without the companionship and help from Ms. Lan, Mr.
Lam, all the staff at the Foreign Language Center Office of Nha Trang
University.
There is a quote: "If you want to go quickly, go alone; if you want to
go far, go together". I am so grateful when my friends in the group
have accompanied each other, shared the work, and helped each other.
I want to thank all the members of Group 1, Yen, Duyen, Mai Anh
and Ngan. In the span of two months, although it was not too long, I
had a lot of opportunities to learn many meaningful things from
everyone, better understand myself, and what to improve when
entering the educational working environment.
I. Abstract:
This report is to introduce about Nha Trang university- Centre for
Foreign Languages and write about my process of internship at NTU-
CFL. The internship occurred one month and a half. This was an
interesting time for me to have meaningful experience in teaching as
well as learning many lessons from everyone I met and cooperated
with. Through this time, I had a little practical experience in working
as an English teacher and knew what things can happen in a real class.
Importantly, there were many soft skills that I could learn and improve
during the internship stage.
II. Content:
1. Nha Trang University Centre for Foreign Languages (NTU-CFL)
a) Formation and development process:
NTU-CFL Language Center was established in 1993, officially
operated since 2018, a unit under Nha Trang University - the
school has a history of formation, construction, and
development for more than 60 years. The Centre is proud to be
one of the top three multidisciplinary universities in training in
Central Vietnam, it has been accredited and certified by the
National University System for its training quality in 2017.
According to the rankings of Webometrics, the university has
been ranked 30th in Vietnam (2019).

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 The Centre for Foreign Languages of Nha Trang university is
located at room 308, 3rd floor of Multi-purpose House- 02 Ton
That Tung, Vinh Tho ward, Nha Trang city, located on La San
hill area, far from the city center 4 km north, right next to the
beach. As the central location of the Northern population, an
ideal place to study. All classrooms are equipped with modern
facilities, meeting international standards, which is also an
advantage for NTU-CFL to bring convenience and comfort to
students when studying and taking exams here. In addition, at
NTU-CFL, students can not only study with foreign-trained
lecturers who are passionate about teaching, but also participate
in practical experience programs that bring benefits to the
community, communicate with the community. Moreover, the
students can connect with people from many industries, and
even career opportunities here.
With a full legal basis, reputation for many years in
management, foreign language training and international
standard facilities, the Center is the first choice to become a
prestigious partner with many companies such as British
Council, IIG Vietnam- Da Nang branch, Language Link Hanoi,
Quy Nhon University in teaching, reviewing and taking
international certification exams IELTS, TOEIC, Cambridge,
KNLNN 6 levels at Khanh Hoa province.
b)The organizational structure chart:

The head of the

department

Human
Training Marketing
Accountant resource Counselors
employee employee
Administration

Current apparatus structure and number of personnel:

- Director - in charge of the center (1 person): directing, guiding
the Training, Consulting - Marketing department to plan
enrollment and conduct enrollment for the right subjects, on
time with the right information and admission numbers.

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 - Accountant (1 person): coordinating tuition collection,
monitoring and managing costs of classes, paying teachers,
handling issues related to fees and tuition of students.
- Human resource administration (1 person): being responsible
for managing classes, ensuring adequate equipment as well as
classrooms are always clean, electrical system opening/closing
doors for teachers and students is adequate and correct class
time
- Training employee (1 person): making a specific enrollment
plan about classes, courses, number of students, opening time to
send to the admissions marketing empoyee
- Conselor-Marketing (2 people): planning enrollment, customer
care plan from old data, implementing plan to fully promote
information to subjects and students through direct channels,
social media and indirectly; regularly updating student
information, and implement the enrollment process in
accordance with the Centre’s regulations.
- Lecturers: the main teachers of the Foreign Language
Department of Nha Trang University from 30 to 40 people from
the Faculty of Foreign Languages of Nha Trang university, the
rest are invited to lecture from other universities in the province
from 15 to 20 lecturers.
c)Facilities and teaching facilities:
- The office works and operates in the Multipurpose Building
– a 10-storey building that was used in 2018. Besides some
rooms have the right to proactively arrange classes, some
rooms and lecture areas are also supported by the University
with maximum support in using registration to serve the
Centre's teaching and organization of exams.
- The office with 2 rooms and 1 storage room:
• A room with an area of about 12m2 is fully equipped with
a desk, file cabinet, reception desk and other office
equipment. It is arranged as an office for the head of the
Centre.
• 01 room- an area of approximately 40m2 is fully equipped
with records, a desk, a computer, a reception desk is an
office for all employees of the main department.

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 • Warehouse room with an area of almost 8m2 is equipped
with shelves to store files, books and old unused items of the
Center.
• Classrooms: have the right to share classrooms in lecture
halls with an area of about 40-60m2, equipped with standard
tables and chairs, speakers, televisions, projection screens,
lighting systems, and are always checked for maintenance. It
is maintained, clean and hygienic to ensure students,
students study, participation in activities in class in the most
comfortable way.
• Using halls of 60m2-200m2, 04 Lab rooms with an areas of
25-40m2 and large classrooms at the Multi-Purpose House.
In addition to modern desk equipment, large-screen
televisions, these rooms are also equipped with an air-
conditioning system to bring comfort for high-quality classes
and international certification exams at the Centre.
- Toilet area: 02 rooms/ per floor/ a lecture area.
- Garage area: 100-200m2 depending on the main or auxiliary
entrance.
- All the equipment is in good condition. In addition, the
function rooms and areas are fully equipped with full fire
protection equipment as prescribed.
d)Enrollment subjects and scale:
- A huge number of students who are specialized and non-
language major classes mainly focus on faculties like
Faculty of Foreign Languages, Faculty of Tourism, Faculty
of Economics, and so on. They have a demand for improving
their foreign language practice skills, obtaining certificates
or in case of applying for a job after graduation.
- Various students from junior high school, officials and
employees at agencies and organizations wishing to learn
English, supplementing with foreign language certificates
according to regulations of the Ministry of Education,
applying for jobs, studying abroad, settling abroad and so on.
Enrollment Size:
- The pursuit of learning foreign languages has been and is an
essential demand not only for students but also for officials
and employees and employees working for domestic and
foreign companies. With the advantage of a large source of

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 students studying at Nha Trang University and a reputation
for teaching, the Centre’s long-term operation in 2020.
Despite being affected by the Covid-19 epidemic, the Centre
has also taught created and recruited 650-700 students to
participate in internal communication classes, IELTS,
TOEIC, B1 exam preparation.
e)Study program:
- Since 2020, the Centre has been expanding the type of study
program. The first step is to diversify kinds of certificates
and forms of study to suit recent needs.
Class name Period Material
numbers
1 Communication Basis 64 Speak now 1-2
Pre- intermediate 64 Speak now 3-4
Intermediate 64 English file
Advance 32 English File
Pronunciation 32 Ship or Sheep
Basis Grammar 32 English grammar in use
Academic writing 20 The complete guide to
and reading practice IELTS
2 IELTS Foundation 60 Get ready for IELTS &
3.5-4.5 Mindset Foundation
IELTS 4.5-5.5 60 Mindset 1/ Achieve
IELTS 2
IELTS 5.5-6.5 60 Mindset 2/ Achieve
IELTS 2
IELTS 6.5-7.0 60 IELTS Advantage/
Speaking for IELTS
Practical exam in 60 The complete guide to
IELTS IELTS
3 TOEIC TOEIC 130-250 (A1) 60 Very easy TOEIC:
Beginning TOEIC Test-
taking skills
TOEIC 255-400 (A2) 60 TOEIC Analysis
TOEIC 450-520 (B1) 60 Target TOEIC, second
TOEIC 520-780 (B2) 60 Edition, Anne Taylor.
TOEIC 780-960 (C) 60 Developing skills for
60 the TOEIC Test…
Practical exam in
TOEIC (A2/B1)

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 Practical exam in 60
TOEIC (B2)
4 Cambridge Study and Practical 120 Internal material
exam in KET
Study and Practical 120
exam in PET
Study and Practical 120
exam in FCE (160-
179)
Study and Practical 120
exam in ACE (180-
200)
Study an d Practical 120
exam in CPE ( 201-
210)
5 Korean Elementary 60 Vitamin 1
communication
Basis communication 60 Vitamin 1
Advance 60 Vitamin 2
communication
6 Chinese HSK Revision 60 Boya
HSK 60 Chinese Course
Revision( elementary New Chinese Course
– advance) Chinese conversation
TOCFL Revision 60 Practice mordern
(Test of Chinese as a Chinese
Foreign Language)
7 Japanese Japanese JLPT N1 60 Minna no Nihongo
Japanese JLPT N2 60 Bunkei Renshuuchou
Japanese JLPT N3 60 Hyoujun Mondai
Japanese JLPT N4 60 Shokuyuu Yomeru
Japanese JLPT N5 60 Topic 25
Choukai Tasuku
8 French French DELF (A1- 60 Le Nouveau Taxi
A2-B1-B2) Espression orale, niveau
French TCF niveau 60 Réussir le DELF
Execises de grammaire
en contexte
9 Russian Russian A1 (TEU: 60 28 Russian lessons for a
basis lelvel) beginner
Russian TRKI A2 60 Rusian self- guidance
(TBU basis for a starter

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 communication) Russian material for
Russian TRKI B1 60 freshman
(TRRI-I: level 1)
Russian TRKI B2 60
(TRKI-II: level 2)
Russian TRKI C1 60
(TRKI-III: level 3)
Russian (TRKI-IV: 60
level 4)
10 Study program Level 3-5 60 Internal material
for 6 levels of
foreign language
proficiency test
according to the
national test
center
11 B1, B2 (nội bộ) Revision and 60 Internal material
European Examination
Framework
Scale
English study program:
- Courses at NTU-CFL are specifically designed to help improve English
proficiency in general and exam skills in particular way. The system of
IELTS/TOEIC/Cambridge courses… is classified by level from low to
high all of 4 skills, Listening, Speaking, Reading, Writing according to
the standard format of the test through comprehensive knowledge.
- Pre-IELTS course for students to familiarize themselves with academic
English, IELTS 3.0-4.0 target. The IELTS level 1 (4.0-5.0) course
provides basic knowledge and skills for the IELTS exam. The IELTS
level 2 course (5-6.5) develops all 4 skills and follows the content of the
IELTS exam. The IELTS level 3 course improves knowledge and
practice the types of questions commonly encountered in the IELTS test,
IELTS 6.5- 7.5 goals. Advanced IELTS course to practice organizational
skills, test-taking techniques and how to optimize IELTS score for 4
skills. In addition, the IELTS curriculum also organizes teaching and
preparation for IELTS courses specializing in Listening and Speaking or
Reading and Writing skills to help students build vocabulary, detailed
instructions on IELTS rules and structures. Each skill helps students
achieve high scores in the test.
- TOEIC courses mainly give priority to exam preparation classes at A2/B1
levels, which are intended for working people, employees of departments,

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 agencies and organizations that need additional foreign language
certificates. According to regulations, students need certificates as a
condition for graduation. The program focuses mainly on practicing two
skills of Listening and Reading in accordance with the standard TOEIC
test format set by IIG Viet Nam. Although only two skills are trained, the
program still ensures the amount of knowledge and skills for students to
achieve high scores in the exam as well as in practice. In addition, the
Centre still maintains review classes from the basic level for those who
have lost basic skills, but cannot afford or do not have the need to review
classes of 04 skills such as IELTS/ Cambridge/ KNLNN 6 Levels.
- In order to meet the needs of studying to improve their level and meet the
English output standards at universities that require entrance into
graduate and PhD students, as well as complete the profile for recruitment
and completion of working profile, the 6-level course of the Vietnamese
Foreign Language Competency Framework is specifically designed into 3
levels to help improve the ability to use English in general and test skills
for the Vietnamese Spoken Foreign Language Competency Framework
certification specifically. The systematic study program of courses is
classified by levels from basis to advanced to help students improve all 4
skills of Listening, Speaking, Reading and Writing according to the
format of the Vietnam Foreign Language Competency Framework test
through complete knowledge and specific language skills.
Other foreign language training programs:
Chinese, Korean, Japanese, Russian
- Courses provide learners with basic knowledge about, alphabet,
phonetics, grammar, vocabulary on topics in basic daily business
communication such as: introduction about yourself, hobbies,
professions, family, hometown, country, time, work, study, personal
property, time. In addition, learners also practice 4 skills in situations
related to all above topics. At the end of the course, learners are able also
to practice exam questions to get international certificates HSK, TOCFL,
JLPT, DELF A2, B1, and so on.
SWOT
Strengths:

- The center belongs to Nha Trang University, one of the three largest
universities in the Central region, so it has the advantage of potential
learners. In addiion, It has builts trust and credibility with its partners
pretentiously.

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 - A team of highly qualified lecturers available from the Faculty of Foreign
Languages of Nha Trang university (PhD/Master) trained in advanced
countries such as UK, USA, China, Japan, Korea. The lecturers who are
international lectures and Vietnamese lecturers are applied a standard
recruitment process to ensure pedagogical ability, professional
qualifications, experience as well as enthusiasm and enthusiasm when
working for the Centre.
- The Centre regularly opens training courses, fostering new and updated
teaching programs according to new educational trends for the
participating lecturers to ensure good, advanced, dynamic and always
changing teaching methods.
- Inheriting modern, international standard facilities for both studying and
organizing international standard exams.
- The Centre has a long history in teaching management, so it has gained a
lot of experience: eliminating inadequacies, absorbing new things,
upgrading and changing to become more and more perfect, applying
technology information for online and distance teaching
Weaknesses:
- The promotion has not been promoted well, so the information of the
Centre has not reached many people popularly.
- The Center has transformed its operation form recently, and the
information of the course programs also cause many misunderstandings
between only accepting students who are in Nha Trang univeristy not
students outside.
- Facilities being shared with the university have affected the arrangement
of classrooms and exam rooms, causing inconvenience to teachers and
students during the learning process.
- It is necessary to spend more time and specific strategies preparing the
admissions work in the direction of in-depth approach to the target
audience better, avoiding passiveness and overcrowding.
Opportunities:
- The demand for foreign language learning has been increasing and
developing for years.
- People's income level is getting higher and higher, so they are not afraid
to invest in education, especially in foreign language learning.
- Requirements to meet the standards of foreign language certificates in
administrative and non-business units and enterprises when recruiting,
considering admission, and graduation are raising commonly.

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 - The target market is expanding day by day.The ability to position the
brand in the mind of target customers and potential customers.
- Become one of the leading foreign language training units in Khanh Hoa
province and top five in the region.
Threats:
- The competition of centers with a long history of prestigious foreign
language teaching.
- The epidemic situation occurs frequently, causing marketing and
enrollment activities to be halted, leading to excessive consumption of
reserve capital.
- The rapid development of the economy => the competition of enterprises
with large investment resources in the future.
- It is increasingly difficult to find a team of employees who are able to
work with a high sense of responsibility, to work in the working
environment that requires many factors in terms of other skills, and
awareness of the importance of employees who can work to create high
performance as well as trust within employees and with customers.
- Customers are more and more meticulous; their needs today are not only
training quality but also a variety of training products and services.
2. Internship process:
- During 2 months of internship at the Center, I have completed the
following tasks:
 Attending a practical class at the center on November 28, 2022
 Designing lesson plans for A2.2-level classes according to textbook
 Participating in teaching a practical lesson with the theme of Filming
Wildlife for a class of 30 people on November 30, 2022
 Be present at the center's office to observe, learn and be guided by the
center's staff.
Experience:
- In teaching, I have learned a lot from my supervisors' feedback with
many techniques and methods in teaching a regular class.
- First, I had an observation period to find out information in order to
assess the level of the students who I woud teach, which could help me
prepare well for the class.
- Next, in order to have a smooth class, I have to make a lesson plan.
Importantly, the division of time and lesson content according to each
timeline should be divided as reasonably as possibly. In particular, when
teaching, it is necessary to interweave many techniques of a teacher such
as giving instructions, checking instructions, explaining, prompting,

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 suggesting answers for students, or relating lessons to examples in the
real life, summarizing what they learned in a lesson.
- Moreover, when I was interned at the Center's office, I improved my
communication skills, problem solving skills, and teamwork skills. We
were divided into groups at the Center, each group woulb be on duty for a
week. During that time, we shared the schedule with each other,
designing the brochure together. One day of our duty were 1-2 people
from 7:30 am to 11am or afternoon from 13:30pm to 17 pm. I had the
opportunity to interact and learn from the dynamic and friendly staff of
the Center.
3)Advantages:
- My internship was completely completed when the instructor
enthusiastically supported me. Specifically, the students were told to be
punctual and serious in my class, the lesson plan prepared by me was
clearly suggested by Ms.Hai Chau. After finishing the lesson, I received
sincere feedback that I need to be more careful in giving instructions to
students as clearly and concisely as possible with simple sentences and
words that are easy to understand.
4)Disadvantages:
- During the teaching process, some students refused to cooperate and
work separately. Because the internship is at the end of the term, most of
the classes are in the exam preparation stage, so the number of classes is
not much to facilitate teaching.
5)Recommendation:
- Students need more opportunities to teach practical classes to improve
their professional competence and pedagogical skills, so it is necessary to
increase the number of teaching hours at the Center in each internship
period, which help interns to have more experience and develop their full
potential, especially in teaching majors.

Conclusion
- The internship was a good chance for me to be in contact with a new job,
especially teaching job. The internship time provided me an intensive
understanding and practical experience about the process of teaching.
During the internship, I expanded a lot of new knowledge, skills and
worked with experienced teachers who were my instructors. Thanks to
this time, I could find out my strengths and weaknesses relating to
teaching, which helped me identify what knowledge, skills and
techniques that I need to enhance in the future.

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 - In addition, the internship provided me plenty of new insight and
motivation to adapt working environment and feel more confident for the
future job in teaching career. After the 8-week internship, I complete my
internship successfully with the devoted helpand wholehearted guidance
of my supervisors at the department of Centre for Foreign Languages.
- Once again, I honestly would like to thank to the University of Nha Trang
and Centre for Foreign Languages, two supervisors (Ms. Khanh and Ms.
Chau) at the Centre for Foreign Languages, who offer me unique
opportunities to have a wonderful intership time.

Contents
Acknowledgement:...............................................................................................................................2
I. Abstract.........................................................................................................................................2
II. Content......................................................................................................................................2
1. Nha Trang University Centre for Foreign Languages (NTU-CFL)...............................................2
a)Formation and development process:.......................................................................................2
b)The organizational structure chart:...........................................................................................3
c)Facilities and teaching facilities:................................................................................................4
d)Enrollment subjects and scale:..................................................................................................5
e)Study program:..........................................................................................................................6
Other foreign language training programs................................................................................10
SWOT...........................................................................................................................................10
Weaknesses:................................................................................................................................11
Opportunities:.............................................................................................................................11
Threats:.......................................................................................................................................11
2. Internship process:......................................................................................................................12
Experience:..................................................................................................................................12
3)Advantages:.................................................................................................................................13
4)Disadvantages:.............................................................................................................................13
5)Recommendation:.......................................................................................................................13
Conclusion...........................................................................................................................................13