5W2H

8D report
Customer plant CK3 Internal claim # Date of claim 17-Ago-23

Customer contact Cynthia cabello Nidec Site Date of QR
Customer reference Author Benito Sanchez Update of QR
QUICK RESPONSE (D1-D3)

This document must be issued within 24 hours after claim notification
D 1. Description of the problem

1.a What is the problem ? Use 5W+2H to describe what is the current situation.
What happened? No cumple con la espesificacion

Problem description Flecha sin maquinado
Why is it a problem? No se puede hacer las pruebas en EOL

Incident type Internal claim
Part number M0027029 When did it happen? 17-Ago-23
Part description Flecha Who detected it? Línea de producción CK3-L1
Traceability of nok parts D08Z202308151 Where was it detected? RT010
Recurrence non reccurent How was it detected? Area de rotor
Previous QN if recurrence non reccurent How many parts ? 1
Defect S/R no
picture / sketch
picture / sketch
nok part
ok part
1.b Problem solving team

Name Position Location Telephone Email
1.c Tools to use

FTA 5why's LLC Audit Other
1.d First analyse of problem / potential root causes

Falta de ajuste en el porceso
Samples of nok parts required in plant for analyse NG part ETA and Tracking number
D 2. Risk on similar products and processes
Walk the process with Process FMEA & Process Control Plan. Was the risk considered?
Can this defect happen on similar parts ? Comments (compulsory if yes)

Other family product
Other line
Other tools/work station
Other
D 3. Containment
Actions to detect all non-conforming parts in the process flow (add additional sheets if neded)
Sorting criterias (add additional sheets if neded)
Location in the supply chain Nb to be sorted Nb parts sorted Nb nok parts ppm Date Resp.
Parts at customer (Car maker)
Parts at customer (Tier 1)
Parts in Nidec plant
Parts at Nidec logistics platform
Parts in transport / transit
Parts at supplier / supplier platform
How are the ok parts identified ?

How are the ok paletts identified ?
First contained shipment information
Immediate actions to prevent production and delivery of nok parts ?

Actions Resp. Date plan. Date clos.
Ref. P102.01X F102.01E

ASSIGNMENT / BREAKDOWN
WHAT ? WHO? [8] Due date [9] Done date [10]
Confirm actual situation (Quick Response PDCA) [1]
Make Factor Tree Analysis for Occurrence [2]
Make Factor Tree Analysis for Non detection [3]
Confirm root cause with 5 Why's [4]
Implement action plan [5]
Confirm efficiency of Action plan [6]
Standardize and Generalize [7]
N° ASSIGNMENT [11] RESULTS [12] WHO [13] Due date [9] Done date [10]
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Ref. P102.01X F102.01E

Ishikawa Diagram
Customer plant #VALUE! Internal claim # #VALUE! Date of claim #VALUE!
Customer contact #VALUE! Nidec Site #VALUE! Date of Ishikawa
Customer reference #VALUE! Author #VALUE! Update of Ishikawa
Material Environment Method
Machine Measurement Manpower
Ref. P102.01X F102.01E

Factor Tree Analysis Occurrence
Customer plant Internal claim # 0 Date of claim #VALUE!
Customer contact Nidec site 0 Date of FTA
Customer reference Author Benito Sanchez Update of FTA
Problem description: #VALUE!

Factor Direct
4M Factors Control point Standard OK parts NOK parts Std meet Std OK
Nb link ? Potential Root Cause
OCCURENCE
WHAT is the STANDARD method/value? GOOD part taken as reference / GOOD BAD part taken as reference / BAD situation
situation taken as reference: taken as reference:
WHO is trained to the STANDARD?
WHERE is the standard available? Measurement on Real Parts / Condition of Real Measurement on Real Parts / Condition of Real
Situation: Situation:
1 Yes No Yes
STD number and revision level ?
2
3
4
5
6
7
8
All validated causes (direct link or doubt) must lead to a 5 Why's analysis
Ref. P102.01X F102.01E

Factor Tree Analysis Non Detection
Customer plant Internal claim # 0 Date of claim #VALUE!
Customer contact Nidec site 0 Date of FTA
Customer reference Author Benito Sanchez Update of FTA
Problem description: #VALUE!

Factor Direct
4M Factors Control point Standard OK parts NOK parts Std meet Std OK
Nb link ? Potential Root Cause
OCCURENCE
1 Yes No Yes
2
3
4
5
6
7
8
All validated causes (direct link or doubt) must lead to a 5 Why's analysis
Ref. P102.01X F102.01E

5 Why's
Customer plant CK3 Internal claim # 0 Date of claim 17-Ago-23
Customer contact Cynthia cabello Nidec site 0 Date of 5 why's
Customer reference 0 Author Benito Sanchez Update of 5 why's
Problem description : Flecha sin maquinado
Potential Root Cause Nb. 1st WHY? How was verified? 2nd WHY ? How was verified? 3rd WHY ? How was verified? 4th WHY ? How was verified? 5th WHY ? How was verified?
OCCURENCE
NON DETECTION
SYSTEMIC
Ref. P102.01X F102.01E

8D report
Customer plant CK3 Internal claim # 0 Date of claim 17-Ago-23
Customer contact Cynthia cabello Nidec site 0 Date of D4-D8
Customer reference 0 Author Benito Sanchez Update of D4-D8
PLAN - DO (D4-D6)
Commitment date to present D4-D5-D6 (to be filled in with the quick response) : dd/mm/yy
D 4. Root cause of occurrence FTA 5 why's
Work out the root causes using FTA and 5 why's
Root cause of occurrence :
How was the defect reproduced ?
D 5. Root cause of non detection FTA 5 why's

Work out the root causes using FTA and 5 why's
Root cause of non detection :
D 6. Countermeasure occurrence and non detection

Actions Resp. Date plan. Date clos.
CHEK - ACT (D7-D8)

Commitment date to present D7-D8 (to be filled in with the check act) : dd/mm/yy
D 7. Effectiveness of action plan
Actions to check effectiveness (to plan with part D6) Resp. Date plan. Date clos.
D 8. Lessons learned
8.1 Do following documents require an update ? 8.2 Generalization of countermeasures to similar lines/ products
Resp. Date plan. Date clos.
PFMEA
Control Plan
Work instruction
Control instruction 8.3 Internal audit (if required)
Procedure Date Results
Control gage Comments
Maintenance instruction
Lesson Learned Card
Other
Other 8.4 Validation of 8D closure by client (if requested)
Other Name / Position Date
CLOSURE OF 8D BY NIDEC MANAGEMENT

Calculated cost of
Efficiency of 8D proven Nok stocks at zero Name Cynthia cabello Date
incident
Validation by NIDEC management Decision Name Date
Management comments:
Ref. P102.01X F102.01E

Lesson Learned Card
Customer plant Nidec Site Detection Logistics
Internal claim # Author LLC Type Occurrence Process
Date of incident Date of LLC Management Product
1. WHAT WAS THE PROBLEM? (5W + 2H) 2. WHAT IS THE CAUSE?

What happened ?
No cumple con la espesificacion
Why it is a problem ?
No se puede hacer las pruebas en EOL
When did it happen ?
17-Ago-23
Who has detected it ?
Línea de producción CK3-L1
Where has been detected ?
RT010
How has it been detected ?
Area de rotor
How many ?
0
3. DESCRIPTION OF THE APPLIED MODIFICATION

BEFORE AFTER
4) WHAT WE LEARNED?
ERADICATION CHECKING
SIGNALING
What is the countermeasure that was put in place to avoid What is the countermeasure supposed to do or make or hightlight
What is the method (who, what, how) for the countermeasures?
recurrence ? when detecting a non conformity ?
5. WHAT HAS BEEN MODIFIED ?

d. Control Plan and PFMEA
b. All documents have been
e. Maintenance instructions
validated with the operators
describe what they must do

checklists, reaction sheets,
preventive maintenance...)
according to Before/ After
j. Operators can correctly

g. Visual aids are posted
c. Procedures and work
h. Operators and other

updated and has been
a. Proces is modified
avalaible (records,5 '

functions are trained
i. Proof of training is
f. Records (start-up
instructions
meeting)
k. Other:
l. Other:
sheet
6. POTENTIAL APPLICABILITY
Product :
Line / process :
Share LLC with other sites :
Nidec approval (if required):
Quality Manager Site Director R&D Director Purchasing Director Productline Director Operations Director
Ref. P102.01X F102.01E

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8D report

Customer plant CK3 Internal claim # Date of claim 17-Ago-23

QUICK RESPONSE (D1-D3)

D 1. Description of the problem

What happened? No cumple con la espesificacion

Why is it a problem? No se puede hacer las pruebas en EOL

1.b Problem solving team

1.c Tools to use

1.d First analyse of problem / potential root causes

D 2. Risk on similar products and processes

Can this defect happen on similar parts ? Comments (compulsory if yes)

Sorting criterias (add additional sheets if neded)

How are the ok parts identified ?

Immediate actions to prevent production and delivery of nok parts ?

Ref. P102.01X F102.01E

Ref. P102.01X F102.01E

Customer plant #VALUE! Internal claim # #VALUE! Date of claim #VALUE!

Customer contact #VALUE! Nidec Site #VALUE! Date of Ishikawa

Customer reference #VALUE! Author #VALUE! Update of Ishikawa

Material Environment Method

Machine Measurement Manpower

Ref. P102.01X F102.01E

Problem description: #VALUE!

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

Ref. P102.01X F102.01E

Problem description: #VALUE!

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

WHO is trained to the STANDARD?

Ref. P102.01X F102.01E

Problem description : Flecha sin maquinado

Ref. P102.01X F102.01E

Root cause of occurrence :

How was the defect reproduced ?

D 5. Root cause of non detection FTA 5 why's

Root cause of non detection :

D 6. Countermeasure occurrence and non detection

CHEK - ACT (D7-D8)

CLOSURE OF 8D BY NIDEC MANAGEMENT

Ref. P102.01X F102.01E

1. WHAT WAS THE PROBLEM? (5W + 2H) 2. WHAT IS THE CAUSE?

3. DESCRIPTION OF THE APPLIED MODIFICATION

5. WHAT HAS BEEN MODIFIED ?

describe what they must do

j. Operators can correctly

h. Operators and other

avalaible (records,5 '

Ref. P102.01X F102.01E

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