Proposal for technical support.

Economic proposal for technical support.

The following proposal details the services, conditions and prices of the different support plans.

Use of the service.

Each user will have support in case of any type of problem in their equipment, in the first instance
will be provided telephone support, or through team viewer or join me, where it will be evaluated
and will try to solve the difficulty through instructions given, if the problem persists a visit to the
company will be made to provide a solution.

2. In relation to the time commitment within the support plan.

The service is capped at 8 hours per month, during which the client may request attention at his
company if necessary. If the number of support hours in a month exceeds the established limit,
the additional hours will be charged for the additional hour(s).

Periodic maintenance.
In order to maintain the optimal performance of the computer equipment, a visit will be made
every four months to check the operation of each workstation, the estimated time is 20 minutes to
1 hour per PC, which will be deducted from the total monthly hours established as a ceiling.
This management will be previously scheduled with the client and will mainly consist of:
 Software and hardware functional check of the PCs.
 Virus check.
 Removal of Spam, Spywares and temporary Internet (those that at the end of the day are
 The system malfunctions in the long term).
 We will attend to specific issues of each user, i.e., doubts and queries and to evaluate possible
solutions).
 The operation of communication equipment: Switch, hub, routers, etc. will be reviewed.

4. Prevention through frequent reports and interaction with your company's personnel via e-mail.
You will be frequently informed of virus warnings or important events that could be harmful to
your computer.
This will be a precautionary measure, to maintain security and efficient operation of the network
and equipment. In addition, instructions will be given to all personnel in specific cases, in which it
is necessary for the user to be forewarned against the attack of a virus or malicious element.

5. Regarding parts and pieces or spare parts.

In the event that a solution depends on the replacement of a spare part, the cost will be borne by
the Company receiving the service. The installation of the spare part will be carried out as part of
the overall service, i.e. it will not constitute an additional charge.

6. To ensure the proper functioning of computer equipment.

At the beginning of the service, a first visit will be made to perform a diagnosis of resources in all
equipment, in order to ensure a good overall performance and an optimization will also be
performed, this task will not be charged to the hours established in the plan.
7. What is included and what is excluded from the support plan.
a). They will be attended as part of the support service:
any problem or difficulty that arises and that has been previously established as part of this, either
by means of this proposal or verbally agreed with the client suitable for making decisions of this
type.
b). The following are not included in the service: software development, Web page services.

8. Monthly plans.

Monthly salary $1,500,000

It is to be expected that the customer will take into account the benefits that a stable support
service will bring to his company.

Remember that the main processes in your office depend on the proper functioning of your
computers.