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  • M3 Performance Task 3 (ROLE-PLAY)

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    Jandrei Ezekiel Laus
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    This document provides instructions for a role-playing activity where a group will act out scenarios dealing with different types of difficult callers: demanding, complaining, confused, and impatient. The group must create scripts for and act out interactions with each type of caller within 30 minutes total. Their performance will be evaluated based on criteria like clear speech, believable emotions, pleasant voice, accuracy of the role.

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    This document provides instructions for a role-playing activity where a group will act out scenarios dealing with different types of difficult callers: demanding, complaining, confused, and impatient. The group must create scripts for and act out interactions with each type of caller within 30 minutes total. Their performance will be evaluated based on criteria like clear speech, believable emotions, pleasant voice, accuracy of the role.

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    © All Rights Reserved
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    4 views1 page

    M3 Performance Task 3 (ROLE-PLAY)

    Uploaded by

    Jandrei Ezekiel Laus
    This document provides instructions for a role-playing activity where a group will act out scenarios dealing with different types of difficult callers: demanding, complaining, confused, and impatient. The group must create scripts for and act out interactions with each type of caller within 30 minutes total. Their performance will be evaluated based on criteria like clear speech, believable emotions, pleasant voice, accuracy of the role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    M3 GROUP TASK

    ROLE-PLAY

    Handling Types of Difficult Callers/Customers


    1. The demanding/aggressive/bully caller or customer
    2. The complainer
    3. The confused/indecisive caller/customer
    4. The impatient caller/customer

    Assume that you are charged of telephone duties and you encounter these types of callers
    mentioned above.
    All members of the group will participate in creating the role-play: making the script, recording
    the video, and playing actors in the role-play.
    All in all, the role-play will only last more or less 30 minutes for all 4 types of
    callers/customers.

    Below are the criteria to observe during role-play.


    Rubrics for role play:

    1. Clarity of speech
    2. Expression of feeling
    3. Pleasant voice
    4. Believability of the role
    5. Accuracy of the role

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