Performance Task 2

Individual Task
Taking Telephone Messages
Fill out a telephone message form for each situation. A blank form is provided on your
course page.

When your manager, Mrs. Quevedo, is in her office, she answers her own telephone. However,
today, September 25, Mrs. Quevedo is not in her office. Using the telephone message forms,
record messages for the following telephone calls:

1. 9:15 a.m. from Mr. Robert Alvarado. He has heard the quarterly budget meeting is to be
postponed. He wants to know if the meeting will be postponed so he can schedule
another meeting. He will follow up with an e-mail.

2. 10:30 a.m. from Mr. Leviña regarding the new product brochure. He will discuss this
with Mrs. Quevedo on their next conference call.

3. 11 a.m. for Mrs. Quevedo from Mr. Arnedo, 8366-8184, a speaker for the January Sales
Seminar. He has a business conflict and cannot attend the seminar on Wednesday.
Please call.

4. 11:15 a.m. for Mrs. Quevedo from Human Resources, Extension5738, asking “When
can Mrs. Quevedo see an applicant?” The HR is expecting Mrs. Quevedo to call the
HR. .