Process Redesign Targets

Baseline "As-Is" Process "To-Be" Process

---------------------------------------------------------------------------------------------
Process Name:

Process Redesign Goals Priority

1.

2.

3.

Process Performance Targets Measures

1. Time-related metrics 

2. Cost-related metrics 

3. Capacity-related metrics 

4. Other quantitative metrics: # of 
handoffs, % of automated tasks, # of 
valueless activities, etc.

5. Qualitative performance targets  Aspects (not measures)



Binding Management Decisions

1.
2.
3.

EL SAWY - Redesigning Enterprise Processes for e-Business Chapter 4

Company xx

SWOT 
ASSESSMENT OF PROCESS

Process Name: ___________________________

STRENGTHS WEAKNESSES
Strengths of the process as it is now? Weaknesses of the process as it is now?

TOP 3 TOP 3

OPPORTUNITIES THREATS
How can the new process generate new value? What changes can cause the new process decay?

TOP 3 TOP 3

EL SAWY - Redesigning Enterprise Processes for e-Business Chapter 4

Company XX
 ASSESSMENT OF
WORK ENVIRONMENT
AROUND PROCESS

Process Name: _____________________________

INFORMATION TECHNOLOGY HUMAN RESOURCES & TRAINING

INFRASTRUCTURE
How adequate is IT Infrastructure in supporting How adequate are human resource skills for
and enabling the process? effectively driving the process?

1) IS available in AS-IS and reused in TO-BE TOP 3 ISSUES

2) IS available in AS-IS and not reused in TO-BE

SKIP

3) New IS needed for TO-BE

ORGANIZATIONAL DESIGN CUSTOMER & EXTERNAL

& POLICIES LINKAGES
How effective are organizational structures, How effective are relationships with customers
practices, and reward systems in facilitating and and external organizations in facilitating and
improving the process? improving the process?

TOP 3 ISSUES
TOP 3 ISSUES

Briefly discuss IF new units require new IS. The SKIP

new IS should be listed in 3) of the quadrant
above

EL SAWY - Redesigning Enterprise Processes for e-Business Chapter 4

EL SAWY - Redesigning Enterprise Processes for e-Business Chapter 4
Process Boundaries
------------------------------------------------------------------------------------------------------------------------------------

Process Name:
Process Owner:

Final customer(s) of the Process

1.
2.
3.

Trigger(s) of Process
Sub-Processes
1.
2. Sub-Process #1 Sub-Process #2 Sub-Process #3
3.
4.
5.

Enterprise Units
(which touch the process)
1.
2.
3.
4.
5.

EL SAWY - Redesigning Enterprise Processes for e-Business Chapter 4