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The pliability of Uber in Dhaka City

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DOI: 10.13140/RG.2.2.29050.36803

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 The pliability of Uber in Dhaka City
American International University Bangladesh
Dhaka, Bangladesh
Abstract: Since the beginning of daily life in cities there are many places
where we have to go. Bangladesh is a large country with a huge
population and so public transportation had never been easy to travel.
There were barriers like huge distances for which different vehicles
were needed to reach the destination. To overcome those barriers a
trend was created for transportation. There is an app to operate this
trend which is UBER. A survey was done in order to get feedback from
people who use uber. 30 people shared their opinions on the survey.
This research states the outcome of uber and its features of uber. As the
survey shows that mose people preferred uber where there were other
transportation apps so undoubtedly it contains the best features.
Index Terms: Uber, Transport, Survey, Feature, Barrier.
I. INTRODUCTION:
Imagine owning a small network of chocolate retail stores. To run a
successful business, there is certain need to own a warehouse where you
the goods ready to be delivered whenever the stores need them. If there's
only one warehouse, it will be supplying all the stores. However, as soon
as the expansion and the opening of a second warehouse, there's an
important decision: which warehouse will deliver which goods to each
of the stores? Depending on the choice that has been made, this might
save or spend a significant amount of money. The transportation
problem is a distribution-type problem, the main goal of which is to
decide how to transfer goods from various sending locations (also
known as origins) to various receiving locations (also known as
destinations) with minimal costs or maximum profit. In recent decade
the lifestyle of the people of the world has become more luxurious. Based
on the fact people has engage themselves in different working place
where they have to be in time on a regular basis. But it is matter of great
sorrow that public transportation didn't become easy for people to get
access. They have to walk for a certain distance and then they get one.
Unlike the world Bangladesh contains that problem along with other
problems like (insecure, lack of privacy, uncomfortable issues etc.).
There were two friends (Garett camp and Travis Kalanick). At that time,
Camp had spent 800$ in order to hire a private car to transport him and
his friends on New year's Eve, and he was trying to figure out a way to
make the service more affordable to respond to the problems of the
public transportation. The main chase of the idea was to allow multiple
people to share the expense of the service and so they named the service
as UBERCAB. Afterwards they had minimized the CAB and represented
it with the title UBER. A survey was done to clarify how much coverage
did the UBER had given to the problem.
II. METHODOLOGY:
1. Implementation of the experiment:
Since the resources were limited a small section of the
public responded to the investigation where taking
feedbacks from the rest of the public would take a huge
amount of time. The survey was formed with 10 questions to
cover up the pliability’s of uber and it was executed on 30
civilians, who shared their opinions. The main motive of the
survey was how much coverage did the uber had given to the
problems of the people. Due to limited resources, sample
responders were used for this investigation as surveying the
whole population would take a lot amount of time. The
survey was conducted on 30 civilians, who were the sample
of the survey. The survey of this 30 people reflects the
common result for the whole population. 10 questions were
made to cover all the pliability’s of Uber .Uber has made the
transportation all over the world easy .The surveys some
general asking were , if public accepted uber as their first
choice and If they do then why ?The daily usage of uber was
also our priority to assume the percentage of uber users .It
was also our priority to learn about the disadvantages of
uber so that it can be solved particularly by the inventers as
this report will be submitted to the author after the
completion.
2.The execution of the survey:
As the survey was on 30 people gathering the information
was not that hard as it would have been if the survey was
conducted for a whole population, such as Dhaka city. From
the survey it is noted that 22 out of 30 people uses UBER. As
location was a big factor in Dhaka city it was very much
important to know about the corporations from where
people are merging from. From the survey it can be said that
21 people out of 30 people were coming from north city
corporation of Dhaka and the rest of the people are from
south city corporation, which clarifies that uber is very much
used in the north side of Dhaka city. It was also a priority
that how often uber was used by the public. From the survey
it was seen that 23 people out of 30 people uses uber once a
day .12 people out of 30 agreed that uber was not a best
transportation medium and also 10 people out of 30 people
marked uber as a safe ride. All the people marked uber as it
has an easy access. The main reason people did not
recommend uber because of its other costs than the core
costs. The payment method was also a concern. Most of the people
agreed to pay cash after their ride. Only 6 persons agreed for online V. REFERENCES
payments. The behavior of the uber drivers was also a concern as it
amplifies the credits. 27 people out of 30 marked that the behavior [1] "The Story of Uber." investopedia.com.
depends on the situation. The replies of the users matter as uber was 25 July, 2019.
https://www.investopedia.com/articles/personal-
related to solve the problems of the public.
finance/111015/story-uber.asp

[2] “Uber.” Uberbd.

III. RESULTS AND DISCUSSION March, 2019.
https://www.uber.com/en-BD/drive/dhaka/
Results and discussions: The survey was to know about peoples’
perspective and how it had given them a solution to the public [3] "Bangladesh Road Transport Authority." brta.gov.bd
transportation problems. According to the survey there were 10 November, 2018.
questions about uber and other transportation platforms. As there’s two https://www.brta.gov.bd/road-transport-bangladesh/
city corporation available (north and south) we also included the
[4] "Assessment Survey." un-bd.org
question into the survey. Most of the people picked uber where other March, 2011.
options were available too. Sometimes 73.3% of the total public came https://www.unbd.org/docs/publications/bangladesh_literacy_ass
up. After that the availability took place with a percentage of 80. Then essment_survey_2011.pdf
40% people referred uber as the best transportation medium. The
average usage of uber is 76.7 % per day according to the survey and [5] "How Uber is winning over customers with new features"
bmmegazine.co.uk
the disadvantage came up with a percentage of 73.3. So according to 08 June, 2018.
the public response each time uber showed its pliability by getting the https://www.google.com/amp/s/www.bmmagazine.co.uk/in-
higher percentage than any other trending transportation platforms. business/how-uber-is-winning-over-customers-with-new-
The ultimate result finger points uber as the winner with its highest features/%3fam
pliability.

IV. RECOMMENDATION

At the end of survey there was a section for complaints

regarding maps and navigation. Though there were some that
didn’t have any complaints but still many had different issues
that need to be solved. The problems that were common are too
much advertisement, useless notification, location not being
accurate. Those who use data also complained that these apps
use too much of their data. If these issues are solved, then maps
and navigation will improve a lot and more people will use
them.

V. CONCLUSION
According to the survey uber got the highest availability percentage
along with the security and comfort percentage. So based on that the
influence of the uber cannot be denied. In fine, the percentage of uber’s
pliability was 60 averagely. People are useful to use the ride sharing
apps. uber has just passed 1 year in the capital's road transportation
service. However, the smartphone depended ride sharing app is very
useful to people. The city dwellers got the facility to use uber
independently. Day by day its popularity increased since it is giving
free app service. As people focus on price, we should reduce its price
at a perfect rate so that all people can use this. As people focus on
safety, we can arrange a training session for the uber drivers. People
should know the rules and regulations of how to use it.
 SURVEY QUESTIONS:
1) Which one of the following app do you prefer the most for transportation?
I)UBER ii) Pathao iii) Obhai iv) Public transport v) Others
2) Which city corporation are you from?
I) North ii) South
3) Is it always available when you need it?
I) Yes ii) No iii) Not Always
4) Do you prefer UBER as the best transportation medium?
I) Yes ii) No iii) Maybe
5) Do you prefer UBER for female customers as a safe ride?
I) Yes ii) No iii) Maybe
6) How many times do you use UBER per day?
I) Once ii) Twice iii) More than that
7)What makes UBER unique?
I) It is easy to get
ii) It is not costly
iii) It has easy access
8) What is the major disadvantage of UBER to you?
I) It’s other costs other than the core costs
ii) The quality of the vehicle provided is poor
9) Which type of payment do you prefer best for UBER ?
I) Online ii) Cash payment
10) How is the behavior of the UBER drivers to their customers?
I) Always good ii) Depends on the situation iii)
Always bad

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