2023

OPERRATIONS MANAGEMENT
FINAL PAPER
Submitted to:Lucille Kim Mertella, REB, MBA
DAPHNE KAYE LANGALA
July 19, 2023 STUDENT
I. COMPANY NAME
II. TYPE OF SERVICE

ACADEMIC TUTORING
III. BACKGROUND OF THE COMPANY

MATHAÍNO CENTER CONTAINS A GREEK WORD THAT MEANS "LEARN".

A CENTER WHERE QUALIFIED INDIVIDUALS TEACH AND WIDEN YOUR
CHILD'S KNOWLEDGE IN EVERY SUBJECT

MATHAÍNO CENTER IS A SOLE PROPRIETORSHIP OWNED BY ATTY.

DAPHNE KAYE LANGALA, CPA. SHE ATTAINED BOTH HER DEGREES
FROM XAVIER ATENEO UNIVERSITY, CAGAYAN DE ORO

MISSION: MATHAÍNO CENTER OFFERS UNIQUE EDUCATIONAL

EXPERIENCE FOR STUDENTS OF ANY AGE AND GRADE, BY
PROVIDING THE BEST PRIVATE LESSONS

VISION: UNLOCKING LIMITLESS LEARNING POTENTIAL FOR EVERY

CHILD THROUGH EXPERT EDUCATORS AND COMPREHENSIVE SUBJECT
MASTERY AT THE MATHAÍNO CENTER.
 LOCATION OF OFFICE

ESTABLISHED ON POBLACION, EL SALVADOR

JANUARY 2040 CITY, MISAMIS ORIENTAL
ORGANIZATIONAL CHART

DAPHNE KAYE LANGALA

CHIEF EXECUTIVE OFFICER

KAREN JAY LANGALA AURA VANESSA SUGUILON DIANE ABIGAIL SUGUILON

CHIEF HUMAN RESOURCE OFFICER CHIEF FINANCIAL OFFICER EXECUTIVE OF MARKETING
 IV. CUSTOMER SERVICE FLOW CHART

GIVE THE CHILD

START A TEST
CUSTOMER ASSESSMENT ON
INQUIRES ABOUT THE CERTAIN
THE SUBJECTS
AVAILABLE HE/SHE AVAILABLE SUBJECT
WANTS THE CHILD INQUIRED
TO BE ENROLLED NOT
IN
AVAILABLE
CUSTOMER END
WALKS INTO THE
OFFICE

ADVISE THE
PARENTS TO
RECEIVE HAVE THE CHILD
PAYMENT ENROLLED IN A
YES PROCEED YES ONE ON ONE YES THE CHILD IS
WITH CLASS SEEN
TUTORING
ENROLLMENT STRUGGLING
END SESSIONS
YES WITH SOME
START NO ADVISE THE
NO LESSONS
PARENTS TO HAVE
THE CHILD
ENROLLED IN
END CANCEL ANOTHER CENTER
END OR ANOTHER
SUBJECT
V. PACKAGE SERVICES

Home Services Package All in one

This includes the teacher going to the This includes using the facilities in the
student's house (especially those who center, help in all the student's
live far away from the center)to teach assignments and review for any tests
on the chosen subjects. on all the subjects

Php 300 per hour Php 4000.00 per month

 Extra
This service package this includes the
subject lessons with teachers and
extra-curricular activities(; art, music,
dance, and instrument) to hone
students' talents.

Php 2500.00 per month