Valter Cid

valtercid@gmail.com ❖ (604) 505-8202 ❖ Vancouver, BC

RECENT WORK EXPERIENCE
Owl Labs Inc. Sept. 2021 – Oct. 2023
IT Specialist Vancouver, BC

▪ Built out the company’s IT infrastructure by streamlining hardware procurement and deployment, researching
and implementing an MDM solution, and initiating inventory tracking and management, while simultaneously
enforcing SOC 2 trust service principles.
▪ Managed an environment of over 100 on-site and remote users, ensuring virtually 100% uptime, while
maintaining strict compliance and security requirements.
▪ Actively analyzed relationships with service providers, efficiently utilizing the allotted budget.
Titmouse Inc. Apr. 2020 – Sept. 2021
Technical Supervisor Vancouver, BC

▪ Provided technical support to several hundred users across North America, troubleshooting and maintaining an
Apple-based infrastructure, thus keeping award-winning TV shows and films on time and on budget.
▪ Strategized an IT infrastructure optimization plan that resulted in an immediate savings of over $100,000.
▪ Configured an MDM solution to manage all devices, improving security and optimizing the support process.
Cat Digital Solutions Dec. 2012 – Present
Founder / Consultant Vancouver, BC

▪ Administered the entire IT infrastructure of dozens of local businesses, such as law firms, insurance agents, and
medical offices, ranging from 5 to 100 users.
▪ Developed and implemented IT security protocols for diverse types of businesses, according to the individual
needs and specifications of each client.
▪ Supervised dozens of contractors, ensuring consistent completion of projects within the required timeframes.

EDUCATION
British Columbia Institute of Technology Jun. 2024 (estimated)
B. Tech. in Technology Management Burnaby, BC

Instituto Superior de Educação do Estado do Rio de Janeiro Dec. 2002

Diploma in Information Systems Rio de Janeiro, Brazil

CERTIFICATIONS
▪ CompTIA A+ Certified IT Technician
▪ Microsoft Certified Professional (MCP)

SKILLS & INTERESTS

▪ Skills: Project management, technical training, creating documentation, excellent communication skills (written
and verbal), Microsoft Office (including Office 365), Microsoft Windows (all versions), Active Directory, Apple
OSX, Linux, ERP usage and training, Google Workspace, general network infrastructure and security, firewalls,
network and cloud storage, mobile device management (MDM), JAMF, Intune, ticketing system
implementation, independent thinking and troubleshooting, training and presentation skills.
▪ Interests: Restoring automobiles, computer gaming, stamp collecting, traveling.