AHMED HABEEB ALVI

SENIOR SYSTEM/NETWORK ADMINISTRATOR

+966536352491 Ahd911@yahoo.com https://www.linkedin.com/in/ahmed-habeeb-alvi/ Saudi Arabia

Summary
With over 18 years of dedicated experience in IT management, I am a results-driven professional known for my expertise in optimizing technology
infrastructures across diverse industries, including Hotel Management, Retail,Consultation,IT Service Desk Management and military sectors.My versatile
skill set encompasses solid technical skills, project management, and strategic thinking, allowing me to consistently deliver innovative solutions that
drive operational efficiency and enhance organizational performance.

EXPERIENCE
SALIENTCRGT (GOVCIO) Saudi Arabia Jubail
SENIOR SYSTEM/NETWORK ADMINISTRATOR 2021 - Present
I work in collaboration with U.S. military instructors to provide training to the Saudi Naval forces at the naval base. My responsibilities encompass the
supervision of all IT operations at the facility. It is my duty to guarantee the continuous functionality of all systems.
• Provide on-site assistance with hardware, software, firewalls and other IT equipment
• Managing Microsoft Office 365 office automation environment
• Assist clients with technology planning, IT project management, reporting and compliance
• Create technical documentation and manuals
• Conduct remote troubleshooting
• Follow up with clients to ensure their systems are functional; provide verbal and written intermediate feedback; coordinate with senior IT staff
personnel to develop final incident/ticket documentation

ATOS Saudi Arabia Jeddah

SENIOR IT ENGINEER 06/2018 - 10/2021
Atos is the largest company provide IT service Desk Management system across the globe.
• Monitor and maintain the organization's IT infrastructure, including servers, networks, and storage systems
• Provide advanced technical support to address complex IT issues that cannot be resolved by junior staff
• Assist end-users and junior team members with troubleshooting and problem resolution
• Implement and maintain security measures to protect the organization's data and systems
• Install, configure, and maintain software applications and services
• Monitor network performance and troubleshoot connectivity issues
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-based servers

WSP CONSTRUCTION CONSULTING CO Saudi Arabia Jeddah

IT ENGINEER 01/2018 - 01/2018
Responsible for the computer systems within an organization. Used skills in technology and implementation to troubleshoot and design new
information technology systems.
• Using service desk ticketing system to work through and resolve support requests for fixing faults and fulfilling requests
• Resolving IT related calls covering Saudi Arabia,Kuwait and Oman
• Supplier management for KSA
• Manage of small to medium projects and tasks
• Assisting other IT team members (fellow second line, and first line engineers) in resolving calls
• Mentoring of team members in technical knowledge
• Deploy, configure, and maintain servers, including virtualization platforms and cloud-based servers

CHALHOUB GROUP Saudi Arabia Jeddah

SENIOR IT SUPPORT SPECIALIST 05/2008 - 05/2017
IT professional in the retail industry, with a wealth of experience in Point of Sale (POS) systems
• Responsible for diagnosing & resolving hardware, software & end users problems
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
• Develop a Point of Sale (POS) system and deploy it across various retail locations
• Responsible for Installing Microsoft Navision, Oracle retail system using multi tire architecture
• Configuring and managing backup & restore procedures
• Deploying new hardware, server backups & evaluating new software. & security risks

WHITE PALACE HOTEL AND RESORTS Saudi Arabia Makkah

IT Assistant Manager 04/2006 - 04/2007
overseeing and maintaining the hotel's technology systems to meet their technology needs and enhance the overall guest experience
• Responsible for overseeing the reservation system, police department-related software, key management software, and various other applications
• Monitor operating costs, budgets and resources
• Communicate with management and evaluate their needs and specifications
• Provide technical support, training to the staff
 Education
EC-Council University United States
Master of Science (M.Sc.) in Cybersecurity 01/2018 - 01/2021

Sabi University France

Executive Master in Business Administration (E.M.B.A) in Cybersecurity 01/2020 - 01/2021

Sikkim Manipal University India

Bachelor of Science (B.Sc.) in Information Technology 01/2000 - 01/2004

CERTIFICATION
Microsoft Certified Solutions Associate (MCSA) 2016
ITIL V3
Member of Saudi Council of Engineers
Certified Ethical Hacker (CEH) V10 (2019)
OCA (oracle Certified Associate)
Advance Diploma in Computer Programming Jeddah international Computer Centre (2000)

Projects
IT Infrastructure Migration Jeddah
01/2014 - 09/2014
Engage with the migration process of Active Directory ; Email server, OS upgrade, users profiles between RADWA trading co and AL-NUJIMA.
• over 250 users

IT Infrastructure Migration Jeddah

01/2019 - 01/2020
Participate in the migration process of Active Directory, email server, operating system upgrades, and user profiles between WSP Co and Louis Berger.
• Over 100 user

IT Service Desk Management System Development Jubail

09/2022 - 01/2023
Successfully designed an IT Service Desk Management system, featuring components such as a Service Desk Dashboard, asset management, Knowledge
Management, password wallet, and more.
• www.rsnfess.online
• https://rb.gy/z6i34

Achievements

 Appreciation letter from the Saudi

Naval for the extraordinary
performance

SKILLS
Administration:
Asset Management Vendor Management Project Management IT Service Desk Management Time management
Leadership skills Strategic thinking Teamwork

Hard Skills:
Windows Server SCCM Virtualization Active Directory Citrix Office 365 Cloud computing Azure Disaster Recovery
Network Security SharePoint Power BI Database POS AI DHCP DNS

Sales Force SNOW

Languages
English Proficient Arabic Native Urdu Native