Work Order and Standard

Operating Procedure
Quarter 1 – Module 1:
At the end of the lesson, the students should be able to:
1. define quality standards;
2. identify the different factors to be considered in choosing right materials for
components and assemblies; and
3. appreciate the importance of standard operating procedures in producing
quality materials and components.

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PRETEST
1. True

2. False

3. True

4. False

5. False

Q1M1_Work Order and Standard Operating Procedure 2

RECAP
•Do you still remember our previous
lesson about controlling hazards and
risk? Let’s find out.
•Directions. Differentiate the following
terms.
•1. Elimination
•2. Substitution
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LESSON
•Applying Quality Standards
•Quality standard
•- means a protocol or guideline that
will be used for strict implementation
as a basis for creating products,
materials, components, accessories,
and services.
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 LESSON
• WORK ORDER AND STANDARD OPERATING PROCEDURES
• Before using the materials, components including accessories check it
first if it is complete or if there are no missing parts like screws and
others.
• It should meet the standard operating procedures (SOP) to
come up with quality and standard output.
• Standard operating procedures set strict guidelines and
parameters to follow especially while working and producing quality
materials and components.
• parameters - a numerical or other measurable factor forming one of a set that defines a system or sets the
conditions of its operation
• EXAMPLE – STUDENTS PERFORMANCE: GRADING SYSTEM
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•PURPOSE
• To establish a standard operating practice to receive, assign, and
track requests for work orders.
•General
•Work orders are used to request, assign and track work
that needs to be accomplished by Facilities Operations for
maintenance, repair, and minor construction work.
• The work order also serves to document the completion of
work and to record all costs associated with that work (i.e., labor
expenses, materials issued from inventory and other expenses
incurred for the purchase of materials or payment to
contractors).

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•Types of Work Order
• Corrective Work Orders:
• - created for routine repair and/or maintenance of buildings and
campus facilities.
• - initiated internally by Facilities Operations staff.
• - does not include non-maintenance work such as…
• building new shelves,
• hanging whiteboards,
• hanging banners,
• making signs for events or
• providing staffing support for special events outside of normal work
hours

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•Types of Work Order
•Service Request:
•- are corrective work orders requested from a
customer external to Facilities Operations.
•Special Billing (SPBILL) Work Order:
•- Customer requests for non-maintenance work
orders (examples: building new shelves, signage)
with an estimated cost of less than the billable
to the requesting department.
Q1M1_Work Order and Standard Operating Procedure 8
•Project:
• Projects are only created in TMA if a Project Manager
informs the CSC that it is in fact a project and the BANFIN is
provided.
• Project requests shall be evaluated by the appropriate
manager to determine if it should be a Facilities Design and
Construction project due to scope or cost.
•Business Office:
• Used to create a work order for tracking purposes that is
neither billable nor corrective.

Q1M1_Work Order and Standard Operating Procedure 9

• Estimates:
• Department request for estimated cost before proceeding with
billable work.
• To have an estimate prepared the requesting department will send a
request to Facilities Operations through mail, email, phone, or online.
• Preventive Maintenance (PM):
• Work orders automatically generated on a scheduled frequency to ensure
that routine maintenance is performed.
• Athletics:
• Used to indicate where support is requested for athletic events so that
costs associated will be charged to the Facilities Operations Athletic
Facilities Maintenance fund regardless of the location or building.
Q1M1_Work Order and Standard Operating Procedure 10
Q1M1_Work Order and Standard Operating Procedure 11
Standard Operating Procedure (SOP)
•- is a set of gradual instructions which is
compiled by an organization to help workers in
carrying out complicated routine operations.
•- aims to obtain efficiency, quality output, and
uniformity of performance while decreasing
miscommunication and failure to comply with
industry regulations.

Q1M1_Work Order and Standard Operating Procedure 12

CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS
• The consumers must particularize material properties to product and process
quality. These are the elements that must be taken into consideration when
choosing the right material for their components and assemblies:

•1. Selection of material

• - one of the most usual tasks for design engineering.
• - ability to evaluate the material’s impact on the performance of a product is
critical for reliable performance.
• For instance, consumers are also considering the tag or name of the
company which is producing great quality of materials and is known in the
market.
Examples are the name of Apple
and Intel for computers.
Q1M1_Work Order and Standard Operating Procedure 13
CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS
•2. Testing of material
• - is a major factor in obtaining data for a project, performing
failure analysis, or understanding material interactions.
• - also contribute information on the quality of incoming and
outgoing products.
• Inspection test equipment and techniques are determined
for a wide range of materials and assemblies during
the class.
• This will serve the participants with both knowledge of the
common failure modes.

Q1M1_Work Order and Standard Operating Procedure 14

•3. Cost of material
• - is also given due consideration when buying or selecting
materials for a specific project.
• The amount may differ but never taken for granted
the quality and the reliability of the material.
• Will you purchase material which is less expensive but low
quality?
• Will you purchase material which you cannot afford?
• People look into consideration which can meet their
standards and right cost for materials to buy.
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Before planning and designing takes place, you should evaluate
the material options and system requirements must be:

Q1M1_Work Order and Standard Operating Procedure 16

Q1M1_Work Order and Standard Operating Procedure 17
ACTIVITIES
•Directions. Read and answer the following
questions below. Write your answer on YOUR
ANSWER SHEET.
•1. What is your Idea of “quality standards”?
•2. What are the different factors to be
considered in choosing right materials for
components and assemblies?
•3. Why do we need to practice the “standard
operating procedure” in the workplace?

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WRAP-UP

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POSTTEST

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