BUSINESS SURVEY AND PLANNING

Introduction

The International Organization for

Standardization (ISO an international standard-
setting body composed of representatives from
various national standards organizations.
Founded on 23 February 1947, the organization
promotes worldwide proprietary, industrial and
commercial standards.
 Benefits of ISO standards

The primary reason a company It gives an organization a

needs an ISO certification is that platform that is recognized by
it is mandatory by law or game changers and decision
contract. The secondary reasons makers.
to conform to the standards are
equally vital:

Identification of recurrent Processes become more

issues and resolving them efficient which improves the
saves valuable time and system.
financial support.

The same resources lead to

They give a company a more value and worth.
competitive edge needed
during contract tenders

The perception the customers

hold on business increases tenfold
and consequently; satisfaction
rises.
 Pre-Requisite to ISO Certification Process in India
a. Choosing the type of ISO Certification

First of all, you need to choose the type of ISO certification required for your business.

There are various types of ISO certification available such as :

ISO 9001 2008 – Quality

Management 1

2 ISO 22008 – Food Safety

ISO 14001 – Environmental
Management
3 Management and so on.

4 ISO 27001 – Information

security Management
Documents required for ISO Registration Process

1. Proof that the business is

registered. This can be done
through:
•Certificate of Incorporation
•GST Certificate
•MSME Certificate
3. The details of an
2. A letterhead or invoice that includes:
visiting card of the
business. •Sale Invoice
•Purchase Invoice
 Process for ISO Certification in India
• Stage 1: Create an application / contract
The applicant and the registrar should agree on a contract. This contract usually defines rights and
obligations of both parties and includes liability issues, confidentiality, and access rights.

• Stage 2: Quality Documents Review

The ISO auditor will view all your quality manuals & documents related to various policies & procedures
being followed in the organization. Review of existing work will help the ISO auditor to identify the possible
gaps against the requirements stipulated in the ISO standards.

• Stage 3: Make an action Plan

After the ISO auditor communicates the existing gaps in your organization, you should prepare an action
plan to eliminate these gaps. Prepare the list of the required tasks to be performed to bring the desired
changes in your organization. You may be required to give training to your employees to work efficiently
while adapting to new procedures. Make all the employees aware of the ISO standards in terms of work
efficiency and quality standards
 Process for ISO Certification in India ..Contd.
Stage 4: Initial Certification Audit
The initial certification audit is divided into two categories- Step 1 and Step 2.

Step 1:
The ISO auditor will audit the changes made by you in the organization. They will then try to identify the possible non-
conformities in your systems and procedures to the desired quality management system. They will divide these non-
conformities into minor and major non-conformities. The applicant must carefully assess all these non-conformities and
get it aligned as per the desired quality standards through modification in the techniques and processes used by the
organisation.

Step 2:
After all the required changes are done in the organisation, the ISO auditor does the final auditing. The auditor will
check whether all the non-conformities have been eliminated or not as per ISO quality standards. If the ISO auditor is
satisfied, they will prepare the final ISO audit report and forward it to the registrar.

Stage 5: Completing the ISO Certification

After all non-conformities are addressed and all the findings are put in the ISO audit report, the registrar will grant you
the ISO certification.

Stage 6: Surveillance Audits

Surveillance audit is basically conducted to ensure that ISO quality standards are being maintained by the organization.
It is conducted from time to time.
 Time involved in the ISO Certification Process
•Time taken in completing the whole process of ISO certification also varies from organization to organization. The
fair idea can be given by the ISO certification agency after assessing the size of the company.

Generally, the time required to complete the process of ISO certification is approximate:

Medium organisations:
Small organisations:
8-12 months
6-8 months

Large organisation:
12-15 months
THANK YOU