Field Replacement Guide

Dell EMC Data Domain® DD2200 and DD2500

Systems

Head Unit Storage Expansion

302-001-162
REV. 09
January 2018

This document provides instructions for expanding head unit disk storage in DD2200
and DD2500 systems.
l Related documentation...........................................................................................2
l Tools and supplies needed...................................................................................... 2
l Overview: DD2200 and DD2500 storage expansion................................................3
l Disk expansion requirements.................................................................................. 5
l Insert the new disk drives....................................................................................... 7
l Verify the new disk drives.......................................................................................9
l Troubleshooting.................................................................................................... 10
Field Replacement Guide

Related documentation
Data Domain provides a variety of document types to support our products. End-user
documents include user guides, hardware installation guides, administrator guides,
software guides, part replacement guides, release notes, and others. Integration
documents describe how to integrate Data Domain systems with third party backup
applications, and compatibility matrices show which components are compatible with
each other.
This document refers to other documents by title. To locate a referenced document,
go to the Online Support website at https://support.emc.com, enter the document
title in the search box, and click the search button.

Note

Hard copies of a document may be out of date. Always check for the current version
of a document before you start an upgrade or begin a significant configuration change.

Tools and supplies needed

For a list of recommended tools and supplies for field work, see the document titled FE
Toolkit Inventory and Common Procedures for FRU Tasks at https://support.emc.com.

2 Data Domain DD2200 and DD2500 Systems Field Replacement Guide

 Head Unit Storage Expansion

Overview: DD2200 and DD2500 storage expansion

Note

l DD2200 system—A system from the factory with 4 TB, 7.5 TB, or a 17.2 TB
storage does not need a license.
l DD2500 system—A system from the factory with 12TB or 27 TB storage does not
need a license.

You can expand systems from seven disk drives to twelve disk drives. To expand and
enable storage capacity, you may need to add additional memory, additional disk
drives, and the necessary software licenses.

Note

Capacity expansions that require a CONTROLLER-COD license require DD OS Release

5.6 or later.

Table 1 DD2200 system—Storage capacity expansion, memory, and licenses

Base Expanded Additional Required CONTROLER- EXPANSION- Minimum

Capacity Capacity Disk Drives Memory COD License STORAGE Required
License Software Level
4 TB 7.5 TB 0 2x4-GB DIMM Yes No DD OS 5.6

4 TB 13.18 TB 5 4 x 4-GB DIMM Yes Yes DD OS 5.6

7.5 TB 13.18 TB 5 4 x 4-GB DIMM No Yes No minimum

required software
level

Table 2 DD2500 system—Storage capacity expansion, memory, and licenses

Base Expanded Additional Disk Required CONTROLER- EXPANSION-

Capacity Capacity Drives Minimum COD License STORAGE License
Memory
12 TB 21 TB 5 4x8-GB DIMM No No

Note

l For memory requirements, see the Memory requirements on page 4 section.

l For information on license key, see the Check license key on page 6 section.

After the expansion from seven to twelve disks, the system includes one RAID group
of six disk drives, one RAID group of five new disk drives, and one spare disk drive that
can be used by either group.
Disk drives are located in the front of the system as shown in the photo. Left to right,
drives are numbered 0-3 on the top row, 4-7 in the middle row, and 8-11 in the bottom
row.

Overview: DD2200 and DD2500 storage expansion 3

Field Replacement Guide

l Base configurations contains 7 disk drives in locations 0 through 6. The other slots
contain blank carriers.
l Expanded configurations contains 12 disk drives.
Figure 1 Front HDD disk drives

Note

l Make sure to use the correct part and the correct size drives for your system.
n DD2500 system—Use 3.0 TB HDD disk drives.
n DD2200 system—Use 2.0 TB HDD disk drives.
l Use only components that are Data Domain field replaceable units. Do not use disk
drives from other systems because disks from other systems are not compatible.
l Make sure that the system has no failed or missing disk drives before adding new
disk drives. See Verify the disk drive status before the upgrade on page 5.

The front of the system contains LED indicators to display the disk drive status,
shown in the red circle in the photo.
l The triangle-shaped LED pointing to the right indicates the status of the disk to
the right of the LED.
l The triangle pointing to the left indicates the status of the disk to the left of the
LED.
l A blue-colored LED indicates a running functional status while amber indicates
failed.

Memory requirements
l DD2200 system—The base configuration of 2 x 4-GB DIMM is sufficient to
upgrade from 4 TB to 7.5 TB.

Note

If you are also upgrading the DD2200 from 2 to 4 DIMM, see the Data Domain
DD2200 and DD2500 Systems DIMM Replacement and Upgrade Guide.
l DD2500 system—The base configuration of 4 x 8-GB DIMM is sufficient to
upgrade from 12 TB to 21 TB.
Memory verification for a DD2200 system
1. Enter the enclosure show memory command to verify the installed memory
for your DD2200 system:
# enclosure show memory
This command may take up to a minute to complete. Please wait...
Enclosure 1
Number of DIMMS : 4

4 Data Domain DD2200 and DD2500 Systems Field Replacement Guide

 Head Unit Storage Expansion

Memory Size: 16384 MiB

Locator Speed(MHz) Size(MiB) Part No. Serial No.

--------- ---------- --------- ---------------- ----------
CHA_DIMM0 1333 4096 HMT351U7CFR8C-H9 398D914C
CHB_DIMM0 1333 4096 HMT351U7CFR8C-H9 392D91CF
CHC_DIMM0 1333 4096 M391B5273DH0-CH9 33C0A1D8
CHD_DIMM0 1333 4096 M391B5273DH0-CH9 33C0A1E1
--------- ---------- --------- ---------------- ----------

2. Compare the Memory Size displayed on your DD2200 system with the display
provided in Step 1.
3. If the memory is 16,384 MiB, you have completed the memory verification.
However, if the total memory displayed on your DD2200 system is less than 16,384
MiB, you must stop the disk expansion procedure. Your system needs a memory
upgrade.
4. Get the memory upgrade kit and follow the Field Replacement Unit (FRU)
document instructions for that kit. They can be found in the SolVe Desktop Data
Domain Procedure Generator or the Online Support site at https://
support.emc.com.

Disk expansion requirements

Perform these steps before adding new disks to the system.

Note

The DD2200 model base configuration of 7 disks is sufficient to upgrade from 4TB to
7.5 TB.

Verify the disk drive status before the upgrade

Procedure
1. Log into the system as an administrative user.
2. Verify the status of the existing disk drives by using the disk show
reliability-data command. The display should be similar to the following:

# disk show reliability-data

Disk Slot ATA Bus Reallocated Temperature
(enc/disk) CRC Err Sectors
---------- ---- ------- ----------- -----------
1.1 0 n/a 0 29 C 84 F
1.2 1 n/a 0 27 C 81 F
1.3 2 n/a 0 26 C 79 F
1.4 3 n/a 0 27 C 81 F
1.5 4 n/a 0 29 C 84 F
1.6 5 n/a 1 28 C 82 F
1.7 6 n/a 1 28 C 82 F

Note

The physical locations of the drives are labeled 0-11. The corresponding logical
output for the drives is 1-12.

3. Look for failed drives by running the disk show state command:

#disk show state

Disk expansion requirements 5

Field Replacement Guide

Enclosure Disk
1 2 3 4 5 6 7
--------- ---------------------
1 . . . s . . .
--------- ---------------------

Legend State Count

------ ------------ -----
. In Use Disks 6
s Spare Disks 1
------ ------------ -----
Total 7 disks
4. Check the current usage statistics and size of the filesystem by entering the df
command. The Size GiB and Avail GiB columns can be used for
comparison at completion to verify the increased capacity.

#df
Active Tier:
Resource Size GiB Used GiB Avail GiB Use% Cleanable GiB
---------------- -------- -------- --------- ---- -------------
/data: pre-comp - 0.0 - - -
/data: post-comp 3332.5 0.0 3332.4 0% 0.0
/ddvar 78.7 0.5 74.2 1% -
---------------- -------- -------- --------- ---- -------------

Check license key

Note

Adding disks to a system requires either a CONTROLLER-COD license or an

EXPANDED-STORAGE license. Make sure that the required licenses are installed
before adding new disks.

Note

For systems running DD OS 6.0 or higher, consult the release notes related to your
operating system on support.emc.com for the Electronic Licensing Management
System (ELMS) procedure.

Procedure
1. The license may be pre-installed. To check for a license on your system, enter
the license show command. If you need to install a license, continue with the
following steps.
2. Add the CONTROLLER-COD license or the EXPANDED-STORAGE license,
based on your license purchase:
a. As an administrative user, enter the following command:

# license add license-key

Note

l The license key information is provided in the License Key Sheet that
accompanies the order. It may also be provided by email.
l If you do not have the required license key information, contact your
sales representative.

6 Data Domain DD2200 and DD2500 Systems Field Replacement Guide

 Head Unit Storage Expansion

b. Follow the indicated steps.

Insert the new disk drives

If additional disks are being added, the following steps apply.

CAUTION

l Whenever servicing parts in a running system, move slowly while inserting

and latching the new parts. This avoids creating strong vibrations in the
chassis which might interfere with nearby operating disk drives.
l During the procedure, wear a grounding wrist strap to avoid ESD damage to
the equipment.

Note

The flashing arrows (the diamond-shaped indicator lights) on the front panel point to
and identify the specific bay.

Procedure
1. Remove a blank carrier from its bay.
2. With the new disk drive carrier handle in the open position, carefully slide the
disk drive carrier all the way into the disk drive bay until it stops.

Note

If you must reposition the newly inserted drive, press the orange button and pull
the release latch to remove the disk.

Figure 2 Installing a disk drive

3. Push the unit fully into the drive bay until it clicks into place.
4. Close the release latch.

Insert the new disk drives 7

Field Replacement Guide

Note

If the drive requires excessive force to install, remove the disk drive from the
bay and repeat the installation. Never force-fit the drive into the chassis.

5. Repeat the steps for the remaining new disk drives.

8 Data Domain DD2200 and DD2500 Systems Field Replacement Guide

 Head Unit Storage Expansion

Verify the new disk drives

Procedure
1. Wait approximately 10 minutes after installing the disk drives to ensure the
drives are recognized by the system.
2. To check that all of the disk drives are recognized, enter the disk show
state command.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12
--------- ------------------------------------
1 . . . s . . . U U U U U
--------- ------------------------------------
Legend State Count
------ ------------- -----
. In Use Disks 6
s Spare Disks 1
U Unknown Disks 5
------ ------------- -----
Total 12
3. Other commands that may be useful to check that disk addition was successful:
l disk show hardware
l storage show all
l disk show reliability-data

4. Add storage steps:

a. For each disk, enter the storage add command to add storage for that
disk:

# storage add [tier {active | archive}]

{enclosure <enclosure-id>
| dev<disk-id> [spindle-group <1-16>]
| disk <enclosure-id>.<disk-id> }

Here is sample output from this command.

# storage add disk 1.8

Checking storage requirements...done

Adding disk 1.8 to the active tier...done
Updating system information...done

Disk 1.8 successfully added to the active tier.

b. After adding storage, check the status of the new disk drives by using the
disk show state command:

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12
--------- ------------------------------------
1 . . . . s . . s s s s s
--------- ------------------------------------

Legend State Count

------ ------------- -----

Verify the new disk drives 9

Field Replacement Guide

. In Use Disks 6
s Spare Disks 6
------ ------------- -----
Total 12 disks

5. Expand the file system by entering the filesys:

# filesys expand

The filesystem will be expanded approximately by 8.17 TiB.

Are you sure? (yes|no|?) [no]: yes

ok, proceeding.

########################################### [100%]
The approximate size of the filesystem is 18.44 TiB.
6. Check that the disks are in RAID groups by entering the storage show all
command. The state for each disk in the system should be in use or spare.

# storage show all

Active tier details:

Disk Disks Count Disk Additional
Group Size Information
------- ---------------- ----- -------- -----------
dg0 1.2-1.7 6 931.5 GiB
dg1 1.4, 1.8-1.11 5 931.5 GiB
(spare) 1.12 1 931.5 GiB
------- ---------------- ----- -------- -----------

7. Check that the expected capacity has been added to the filesystem by entering
the filesys show space command . The post-comp Size Gib and
Avail GiB quantities should have increased from prior to the installation of
the new disk drives.

# filesys show space

Active Tier:
Resource Size GiB Used GiB Avail GiB Use% Cleanable GiB*
---------------- -------- -------- --------- ---- --------------
/data: pre-comp - 0.0 - - -
/data: post-comp 12295.9 0.2 12295.7 0% 0.0
/ddvar 49.2 1.9 44.8 4% -
---------------- -------- -------- --------- ---- --------------
* Estimated based on last cleaning of 2014/01/14 06:00:43.

Troubleshooting
If disks are not recognized or do not show the proper state, it may be necessary to
manually unfail those disks.
Procedure
1. If disks are shown to be in a state other than spare, you will have to manually
unfail each disk:

# disk unfail 1.9

The 'disk unfail' command will add the disk to the active
storage tier and mark it as a spare. Any exising data on this
disk will be lost.

10 Data Domain DD2200 and DD2500 Systems Field Replacement Guide

 Head Unit Storage Expansion

Are you sure? (yes|no|?) [no]: yes

ok, proceeding

CAUTION

Running the disk fail or disk unfail commands on the wrong disk(s)
can cause data to be lost.

2. Add these disks to the active storage tier as described in Verify the new disk
drives on page 9.
3. Enter the disk show state command to check that all disk drives are
recognized.
4. If problems persist, contact Data Domain Technical Support.

Troubleshooting 11
Field Replacement Guide

Copyright © 2014-2018 Dell Inc. and its subsidiaries. All rights reserved.

Published January 2018

Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS-IS.“ DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH
RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION
REQUIRES AN APPLICABLE SOFTWARE LICENSE.

Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners.
Published in the USA.

12 Data Domain DD2200 and DD2500 Systems Field Replacement Guide