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  • Dealing With Difficulty Handout

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    Dindo Quintan
    6 views17 pages
    This document provides strategies for dealing with difficult situations. It lists 10 MUSTs, such as not reacting and changing the game. It also lists 10 strategies, such as setting standards of behavior, avoiding dismissive labels, taking the pressure off, and being ready to accept "no" for an answer. The overall strategies suggested are to remain calm, understand other perspectives, offer multiple options, share feelings, and be willing to concede on some issues.

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    This document provides strategies for dealing with difficult situations. It lists 10 MUSTs, such as not reacting and changing the game. It also lists 10 strategies, such as setting standards of behavior, avoiding dismissive labels, taking the pressure off, and being ready to accept "no" for an answer. The overall strategies suggested are to remain calm, understand other perspectives, offer multiple options, share feelings, and be willing to concede on some issues.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views17 pages

    Dealing With Difficulty Handout

    Uploaded by

    Dindo Quintan
    This document provides strategies for dealing with difficult situations. It lists 10 MUSTs, such as not reacting and changing the game. It also lists 10 strategies, such as setting standards of behavior, avoiding dismissive labels, taking the pressure off, and being ready to accept "no" for an answer. The overall strategies suggested are to remain calm, understand other perspectives, offer multiple options, share feelings, and be willing to concede on some issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 17

    Dealing with difficulty

    MUST DOs & Strategies

    www.michaelcook.training
    MUST #1

    Don’t react

    2
    MUST #2
    Disarm, by
    stepping
    to their side
    3
    MUST #3

    Change
    the game

    4
    MUST #4

    Make ‘YES’ easy

    5
    MUST #5
    Make ‘NO’
    hard

    6
    STRATEGY #1

    Set standards
    of behaviour

    7
    STRATEGY #2

    AWKWARD Avoid dismissive


    labels

    8
    STRATEGY #3

    Take the
    pressure off

    9
    STRATEGY #4
    Probe their
    point of view

    10
    STRATEGY #5
    Put forward
    multiple
    proposals
    11
    STRATEGY #6

    Share your
    feelings

    12
    STRATEGY #7
    Weigh the
    benefits of a
    concession

    13
    STRATEGY #8

    Build a coalition

    14
    STRATEGY #9

    Be ready
    to walk

    15
    STRATEGY #10

    Accept ‘no’ for


    an answer

    16
    www.michaelcook.training

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