Question 1

Employees in today's workforce must learn to write only e-mails effectively.

True
False
Question 2
The first step in learning intercultural skills is being aware of your own culture and
how it contrasts with others.
True
False
Question 3
The U.S. workplace is expected to remain dominated by males and be Anglooriented.
True
False
Question 4
Despite their popularity among teens, social networking sites such as Facebook and
Twitter are rarely used in today's business world.
True
False
Question 5
The primary purposes of most business documents are to inform and to persuade. A
common secondary purpose is sales growth.
True
False
Question 6
Jargon should never be used in business writing.
True
False
Question 7
Ben Franklin stated this opinion about business messages: To be good, it ought to
have a tendency to benefit the reader. His opinion reflects the importance of
analyzing the purpose of the message.
Select one:
True
False
Question 8
Every mechanic has ten minutes for his morning break is an effectively written
sentence.
True
False
Question 9
You must demonstrate professionalism only in face-to-face interactions.
True
False
Question 10
The term "professionalism" refers to desirable workplace behavior.
True
False
Question 11
Withdrawing from a group is viewed as an effective technique to deal with group
differences.
True
False
Question 12
You should identify the extension when transferring a call.
True
False
Question 13
Begin your résumé by placing the word Résumé at the top to identify the purpose of
your document.
True
False
Question 14
Today, most jobs are filled through the open job market.
True
False
Question 15
The job-search process begins long before you are ready to prepare your résumé
because you must invest time and effort in self-evaluation.
True
False
Question 16
Students who are serious about their job search should include an internship in their
education.
True
False
Question 17
The first thing you should do after an interview is to contact your references.
True
False
Question 18
If your résumé or application generates no response within a reasonable time, you should
consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add new
information.
True
False
Question 19
One of the best ways to overcome fear is to know what happens in a typical interview.
Select one:
True
False
Question 20
Don't worry about what information is available about you online because this
information is irrelevant to the job search.
Select one:
True
False
Question 1
Employees in today's workforce must learn to write only e-mails effectively.
Select one:
True
False
Question 2
The first step in learning intercultural skills is being aware of your own culture and how it
contrasts with others.
True
False
Question 3
The U.S. workplace is expected to remain dominated by males and be Anglooriented.
True
False
Question 4
Despite their popularity among teens, social networking sites such as Facebook and
Twitter are rarely used in today's business world.
True
False
Question 21
Which of the following statements about nonverbal communication is most accurate?
1.The meaning of some gestures can vary among cultures.
2.The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect
on a receiver.
3.The manner in which we structure and use time can reveal our personalities and attitudes.
4All statements are accurate.
Question 22 Which of the following statements is most accurate?
1.Workers today communicate less than in previous years.
2.Technology has not affected how and why we communicate.
3.Businesses today generate a wide range of messages using a variety of media.
4.Writing is a skill set used only by managers and corporate executives.
Question 23 Which of the following is not a physical barrier for listening?
1.Hearing disabilities
2.Poor acoustics
3.Noisy surroundings
4.Personal values
Question 24 Which statement about today's workplace is most accurate?
1.Employees can expect to have more managers.
2.Very few businesses involve employees in decision making.
3.Today's employees can expect to interact with people from many cultures.
4.Businesses use social media only to interact with customers.
Question 25 When speaking with someone for whom English is a second language, you
should talk slowly, enunciate clearly, check frequently for comprehension, observe eye
messages, listen without interrupting, and
1.follow up important messages in writing.
2.avoid smiling, which might make you appear to lack seriousness.
3.use words that will impress the listener.
4.assume that the listener understands if he or she nods and smiles in agreement.
Question 26 Which of the following is a benefit of a diverse work environment?
1.Being better ability to create the products desired by consumers
2.Experiencing fewer discrimination lawsuits, fewer union clashes, and less government
regulatory action
3.Improving employee relationships and increasing productivity
4.All are benefits of a diverse work environment.
Question 27 According to researchers, most people listen at what level of proficiency?
Select one:
1. 100 percent
2. 5 percent
3. 25-50 percent
4. 75 percent
Question 28 Learning about beliefs and practices different from our own and appreciating
them means displaying
1. tolerance.
2. individualism.
3. stereotyping.
4. gender norming.
Question 29 Which communication technology is used by companies today?
1 Presence technology
2. Cloud computing
3. Videoconferencing
4. All answer choices are communication technologies being used by companies today.
Question 30 According to research, what percentage of our work time is spent listening?
1. 50 percent
2. 90 percent
3. 10 percent
4. 25 percent
Question 31 An American businessperson who thinks that all Swiss are hardworking,
efficient, and neat is demonstrating an example of
1. ethnocentrism.
2. tolerance.
3.stereotyping.
4.a cultural norm.
Question 32 Which of the following countries would likely view a business contract as a
binding document?
1. Mexico
2. Greece
3. Japan
4. Germany
Question 33 Business writing should be economical. In this context economical can best be
defined as
1.presenting ideas clearly and concisely.
2.concentrating on the receiver's perspective instead of your own.
3.solving problems and conveying information.
4. getting your audience to believe and accept your message.
Question 34 Courteous business messages
1.avoid using words that sound demanding or preachy.
2.often turn demands into rhetorical questions.
3.avoid hostility or anger.
4. All answer choices are correct.
Question 35 Which of the following is most acceptable for business writing?
1. Every physician must carry his own malpractice insurance.
2. Every physician must carry their own malpractice insurance.
3. All physicians must carry their own malpractice insurance.
4. Every physician must carry his or her own malpractice insurance.
Question 36 Marketing Director Schultz must inform the board of directors that customers
are not responding positively to the company's new advertising campaign. Which of the
following sentences would be the most appropriate wording for the marketing director to
use in her message to the board of directors?
1. Our customers are ripping on our new ads, even though we know these ads rock!
2. Our customers are badmouthing this awesome new marketing campaign; they are obviously
just out of it.
3. We have received reports from customers about our new ads.
4. It has come to my attention that our customers have denigrated the strategic implementation of
our new ad campaign.
Question 37 Which of the following is most acceptable for business writing?
1. Please think about the new insurance option.
2. Caltrek experienced a change in profits during the last fiscal year.
3. Retailers can expect to pay higher amounts for their goods and services.
4. Sheila will examine the job proposal carefully.
Question 38 When preparing a business message, you should make your writing audience
oriented.Audience oriented means you should
1. write to solve a problem or convey information.
2. attempt to get your audience to believe and accept your message.
3. present ideas clearly but concisely.
4. concentrate on looking at the problem from the receiver's perspective.
Question 39 Communication is successful only when
1. verbal feedback has been sent to the receiver.
2. no noise occurs during the communication process.
3.verbal and nonverbal feedback have been sent to the receiver.
4. the receiver understands an idea as the sender intended it.
Question 40 Profiling the audience for a business message helps the writer
1.identify the appropriate tone, language, and channel.
2.guarantee that the audience will respond positively to the message.
3.select slang the audience will recognize and appreciate.
4. create a perfect first draft.
41) In the final phase of the writing process, check the message for clarity and readability,
proofread for errors, and
1. evaluate for effectiveness.
2.assess the cost of the selected delivery channel.
3.solve the problem.
4. forward the document to the publishing department.
Question 42 Which of the following sentences demonstrates effective business writing?
1.As per your request, enclosed is our latest catalog.
2.Enclosed is our latest catalog.
3.The latest catalog is contained under separate cover.
4.Pertaining to your request, our latest catalog is enclosed.
Question 43 Jorge must inform Samantha that she is not eligible to have an August vacation
for which
she recently applied. Which of the following sentences best demonstrates the "you" view
Jorge should use in denying Samantha's application?
1.I have not approved your August vacation because you applied too late.
2.We didn't receive your application early enough for the August vacation schedule.
3. Although the August vacation schedule is full, you may qualify for a vacation in September if
you apply now.
4.The August vacation schedule was posted in May. You should have consulted it earlier.
Question 44 Adaptation is the process of
1.creating a message that suits the audience.
2.impressing your audience with high-level diction and long sentences.
3.sending feedback to the sender of a message.
4.proofreading and editing a written message.
Question 45 Which of the following statement best provides constructive criticism?
1.You seem to think that you can submit any kind of work and that it doesn't matter.
2.Your work is often shoddy.
3.Producing inferior work often causes this company to lose time and money.
4.You need to produce work that meets this company's standards.
Question 46 Shawn needs to record his outgoing message on his voice mail system. Which of
the following outgoing messages is most professional?
1. Hi! I'm sorry I missed your call. Please leave a brief message after the tone.
2. This is Shawn. I'm not available right now. But if you leave a message, I promise to call you
back. Be sure to include your name, phone number, and the best time to return your call.
3. Your call is important to me. Please leave your name and number so that I can return your call
promptly.
4. Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently
away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.
Question 47 Elisha has just started a new job and must use a cell phone to communicate
with coworkers and customers. What advice should she follow to demonstrate professional
cell phone use?
1. Talk openly and freely on her cell phone in any location and at any time.
2. Select a unique ringtone such as the music and lyrics to her favorite song so that she can
recognize when her phone is ringing.
3. Speak louder so that her receiver can hear her and her ideas.
4. Screen incoming calls if she is busy.
Question 48 What is the first thing you should do before making a business telephone call?
1. Prepare an appropriate opening.
2. Ask yourself if the phone call is necessary.
3. Decide what you're going to say after the receiver answers.
4. Write down the ideas you want to discuss so that you don't forget them.
Question 49 Which of the following would have a negative impact on a group?
1. Encouraging members to partcipate
2. Setting rules and abiding by them
3. Analyzing tasks and defining problems
4. Failing to stay on task
Question 50 What is your first task before holding a meeting?
1. Deciding how and where to meet
2. Preparing an agenda
3. Inviting participants
4. Determining your purpose
51. Which of the following statements about the power of the human voice is most accurate?
1. The voice sends only verbal messages to receivers.
2. Individuals can learn to change their voice to make it more effective and powerful.
3. No correlation exists between the voice and perceived authority and trust.
4. All answer choices are accurate statements about the human voice
Question 52 Which of the following is the best advice to follow when receiving telephone
calls for others?
1. Identify your colleague's whereabouts if you are answering his or her phone.
2. Guarantee the caller that your colleague will return the call within a few hours.
3. Verify telephone numbers and spelling of names when taking messages.
4. Find your coworker immediately and report that he or she has an incoming call.
Question 53 Which of the following statements about phones and phone usage in today's
businesses is most accurate?
1. Phones are not an important communication tool in today's business offices.
2. The telephone has been replaced by e-mail as the No. 1 communication channel.
3. Effective business communicators know how to use phones productively, efficiently, and
professionally.
4. Today's offices do not come equipped with phones.
Question 54 Which of the following is the best example of a response when answering calls
for others?
1. Annette is currently participating in an important budget meeting with our board of directors.
2. We're not really sure where Annette is right now, but she'll return your call immediately
whenever she gets back.
3. Annette has run down to the ladies' room for a few minutes, but she should be back soon.
4. Annette is away from her desk, but I will give her your message when she returns.
Question 55 Which of the following statements about face-to-face communication is most
accurate?
1. Face-to-face communication is the least rich communication channel.
2.Face-to-face communication increases the likelihood of misunderstandings.
3.Face-to-face conversations reduce cooperation and limit problem solving during conflict.
4. Face-to-face interaction is the most effective of all communication channels.
Question 56 Which of the following is the best practice for a group when it begins a
meeting?
1. Wait until all participants arrive.
2. Give a quick recap to anyone who arrives late.
3. Establish ground rules.
4. Start voting on items prior to holding any discussion.
Question 57 Which of the following statements is inaccurate regarding the opening in a
cover message for an unsolicited job?
1.If you are unsure whether a position exists, use a more persuasive opening.
2.Demonstrate knowledge of the reader's business to convince the person to continue reading.
3.Show how your special talents will benefit the company and convince the reader that your skill
is exactly what this position demands.
4.Be vague about the type of position you're seeking so that you might be considered for a variety
of jobs.
Question 58 Which of the following is the best advice about résumé length?
1. Because recruiters are busy, keep it to one page.
2. Because recruiters and hiring managers want to know your skills, make it as long as needed to
sell yourself.
3. Because recruiters interview applicants with two-page résumés, make it two pages.
4. Because experts are divided between one- or two-page résumé length, make your résumé a
page and a half.
Question 59 Which of the following statements about personal data on a résumé is most
accurate?
1. Résumés should include an individual's birth date, marital status, height, weight, national
origin,
health, disabilities, and religious affiliation.
2. Smart job seekers do not include hobbies or interests on their résumés because they know
that
recruiters cannot legally inquire about such information.
3. Résumés in the United States should omit personal data
4. All answer choices reflect accurate statements about the inclusion of personal data on a
résumé.
Question 60 Which of the following is the best career objective for a résumé?
1. An entry-level position in the marketing area with a possibility of promotion
2. A challenging job at an organization that raises the bar in data security
3. Serving as a team player in a company where independent thinking is a top priority
4.An accounting position in which 10 years' experience and a license as a CPA will allow
me to assist your company with payroll, employee benefits, and governmental tax and
records reporting.
How can an individual find career data?
1.Using a library
2.Searching the Web
3.Conducting an interview with someone in a particular field
4.All answer choices are sources for finding career data.
Question 62 Most jobs today are found through
1.referrals and person-to-person contacts.
2.newspaper advertisements.
3.college career fairs.
4.employment agencies.
Question 63 Opinions on the use of a career objective are mixed. Which of the following is
the best reason for candidates to add a career objective to their résumés?
1. An objective shows flexibility and indicates that a candidate is adaptable and willing to
change to suit the employer's needs.
2. The primary goal of an objective is to make the recruiter's life easier by quickly classifying
the résumé, which means the applicant is more likely to be hired.
3.An objective can rapidly disqualify a candidate if the stated objective does not match a
company's job description.
4.An objective can tell the prospective employer that this candidate is sure about what he or
she wants to do.
Question 64 What is the most accurate statement about plain-text résumés?
1.Plain-text résumés are in high demand for electronic applications because recruiters and
employers no longer ask candidates to send application materials by postal mail.
2.A plain-text format is widely used for posting to online job boards and for applying by e-mail.
3.Plain-text résumés will look exactly like the original and cannot be altered without Adobe
Acrobat and other conversion software.
4. A plain-text résumé enables a job candidate to present his or her experiences,
qualifications, and interests in video form.
Question 65 In the education section of your résumé, you should
1.list all college courses that you have taken to give the employer a complete picture.
2.include relevant seminars attended and workshops completed.
3.list only colleges where you have completed a degree or certificate program.
4.specify your high school and college GPAs.
Question 66 Which of the following statements about today's job search is most accurate?
 1. The emphasis of today's job search is on the needs of the employer.
3. Today's job searchers should create a universal résumé that can be used for every job for
which they apply.
4. Career paths for employees are now linear; that is, employees can expect to remain in the
same position throughout their employment years.
5. Jobs are long-lasting; therefore, today's employees will need little relearning and
retraining.
Question 67 Which of the following is considered unethical on a résumé?
1. Misrepresenting a job title to make it sound more important
2. Extending employment dates to avoid showing periods of unemployment
3.Making your job duties sound more impressive and responsible than they really were
4.All answer choices are unethical.
Question 68 When creating the main heading of your résumé,
1.place your name on the first line.
2.include your current work e-mail address so that you can check your messages frequently.
3.include your home and cell phone numbers, along with the phone numbers of any family
members who might take messages for you.
4. incorporate a catchy e-mail address such as hotmama@gmail.com.
Question 69 How should you contact an employer if you have interviewed for a job and
haven't heard from the interviewer in a few days?
1.Phone
2.E-mail
3.Certified mail
4. Twitter message
Question 70 Which of the following is an example of a situational question?
1.If you were aware that a coworker submitted false data, what would you do?
2. What is your ideal work environment?
3. What do you predict for the future of our industry?
4.Tell me about a time when you dealt with confidential information.
Question 71How you can you locate information about a company?
1.Talking with current employees
2.Searching the Web
3.Reviewing company advertisements and promotions
Question 72 When writing a resignation letter to your employer, you should
1.allow more than the standard two-week notice if you have a high or responsible position
within the company.
2.offer thanks and end with a forward-looking statement.
3.remind the employer of your contributions.
Question 73 In a job acceptance letter, your tasks are
1.accepting the position, asking for clarification as needed, and expressing appreciation.
2.thanking the interviewer for the interview and job offer and accepting the position.
3.confirming your acceptance, reviewing salary and benefits, and affirming the start date.
4. noting the job offer date, specifying the job acceptance date, and agreeing to the job start
date.
Question 74 Which of the following statements about online interviews is most accurate?
2. Very few of today's companies conduct online interviews.
3. Online interviews save job applicants and companies time and money.
4. Individuals who participate in online interviews need not be concerned about their
appearance, eye contact, and nonverbal behaviors.
4. Companies conduct online interviews only when they must interview candidates who reside
in other countries.
Question 75 What should you do immediately after leaving an interview?
1. Take notes about the interview.
2. Celebrate.
3. Call the interviewer to thank him or her.
4. Send the interviewer(s) flowers.
Question 76 Which of following is a legal interview question?
1. Are you married?
2. Are you a U.S. citizen?
3. Do you have any disabilities?
4. Are you authorized to work in the US?
Question 77 Which of these is the most effective response to the question, What do you
think is
your greatest weakness?
1 Some people complain that I'm a workaholic with nearly too much passion for this field.
5. To tell the truth, I become frustrated with lazy coworkers who don't pull their own weight.
6. My typing speed isn't as fast as I would like, but this position doesn't require me to use the
computer.
4. I've worked hard to eliminate every weakness, and I am confident you will find me the
perfect employee for this position.
Question 78 When interviewing for high-pressure positions, companies may use stress
interview techniques, which include being
1.greeted immediately by the interviewer.
2.asked rapid-fire questions by members of a team.
3.given a test with no time limit.
4.offered challenging food, beverages, or tobacco products.
Question 79 How should you close an interview?
1.Briefly review your strengths, thank the interviewer, and ask what action will follow.
2.Be confident and say, This job sounds great! When do I start work?
3.Ask about salary and benefits.
4.Invite the interviewer to lunch.
Question 80 What is the most appropriate response on a job application form to a question
that asks your reason for leaving your last position?
1.Fired
2.Quit
3.None of your business
4.Accepted a position with more responsibility

As a frontline employee, you can expect to have more managers in the

workforce.
Select one:
True
 False

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To improve your listening ability, focus both on what is spoken and what is
unspoken.
Select one:
True
False

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The United States is an example of a low-context culture.

Select one:
True
False

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When verbal and nonverbal messages conflict, listeners tend to believe the
verbal message.
Select one:
True
False

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Monica is writing her first safety-inspection report. To sound businesslike and

professional, Monica should include expressions such as the affected party, the
undersigned, and the writer.
Select one:
True
False

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Profiling your audience helps you tailor your words to your readers or listeners.
Select one:
True
False

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To emphasize the "you" view in e-mail messages, you must avoid any phrases
that include the "I/we" view such as I'm happy or We're delighted.
Select one:
True
False

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Whether your goal is to inform, persuade, or promote goodwill, the catchiest

words you can use in your business writing are "you" and "your."
Select one:
True
False

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When conversing with others, always address them by their first names.
Select one:
True
False

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Speakers should avoid "uptalk" in the workplace because it makes them appear
weak and tentative.
Select one:
True
False

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When answering a phone call for a coworker, be honest and tell the receiver the
exact whereabouts of your coworker.
Select one:
True
False

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Withdrawing from a group is viewed as an effective technique to deal with group

differences.
Select one:
True
False

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Every résumé should include a career objective.

Select one:
True
False

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Although a résumé must be perfect, a few errors or typos in a cover message are
acceptable.
Select one:
 True
False

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The résumé format most popular with recruiters and hiring managers is the
functional résumé because it focuses on the job applicant's skills and abilities
related to the position sought.
Select one:
True
False

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All résumés should be submitted as Microsoft Word documents.

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True
False

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The most common format for hiring/placement interviews is the sequential

interview.
Select one:
True
False

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One of the best ways to overcome fear is to know what happens in a typical
interview.
Select one:
True
False

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When responding to the question Tell me about yourself, focus on personal

information such as your hometown, family, and hobbies.
Select one:
True
False

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To respond effectively to behavioral questions, use the storytelling technique to

relate a success story about a recent educational or work situation or task.
Select one:
True
False

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Every country has a unique culture or common heritage that

Select one:

1.
teaches its members how to behave and conditions their reactions.

2.
results from a common gene pool.

3.
is created by a structured educational system.
4.
comes from an orderly system of government and laws.
Clear my choice

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When writing for a multicultural audience, you are more likely to be understood
if you use short sentences and short paragraphs and if you include
Select one:

1.
slang, such as This product really rocks!

2.
idioms, such as You can improve your bottom line by using this product.

3.
acronyms, such as ASAP.

4.
action-specific verbs, such as E-mail me if you have any questions rather than Contact
me if you have any questions.
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Amelia has made a conscious effort to become an active listener. Therefore, she
shuts down her computer, turns off her cell phone, and asks her assistant to
hold all incoming calls when she conducts interviews. What technique is she
using to improve listening?
Select one:

1.
Keeping an open mind

2.
Establishing a receptive mind-set

3.
Capitalizing on lag time

4.
Controlling her surroundings
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Which of the following countries represents a high-context culture?

Select one:

1.
United States

2.
Germany

3.
Norway

4.
Japan
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Which of the following statements about today's business environments is most

accurate?
Select one:

1.
The number of telecommuting employees is expected to decline in the future.

2.
All companies assign offices for employees.

3.
Many employees today no longer need an office; they can work anytime and anywhere.

4.
Workers today spend more time in offices than workers in the past.
Clear my choice

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While conducting business with a customer from Italy, Zoe was careful to speak
slowly and clearly, using short sentences and familiar words. However, she
noticed that the customer had a glazed expression and did not understand her.
Zoe should
Select one:

1.
repeat what she has said in a louder voice.

2.
graciously accept the blame for not making her meaning clear.

3.
end the conversation until an interpreter can be found.

4.
require the Italian businessperson to restate the message in simple words.
Clear my choice

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Which statement about the effect of social media and communication

technology on culture is most accurate?
Select one:

1.
Because of social media, communicators can now reach out to larger and more varied
audiences than in the past.

2.
Social media always makes individuals of various cultures feel connected.

3.
Social media offers very little potential for intercultural engagement.

4.
Developers of social media should use the same design principles for all audiences.
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Which of the following statements is most accurate?

Select one:

1.
The need for well-written messages has declined in today's workforce.

2.
Employers rank soft skills as less valuable than hard skills.

3.
Social media are playing an increasingly prominent role in business.

4.
Today's use of digital media requires less written communication.
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Which of the following is a form of nonverbal communication?

Select one:
1.
Facial expressions, such as frowning or raising the eyebrows

2.
Eye contact, such as staring or avoiding looking someone in the eye

3.
Time, such as showing up too late or too early

4.
All answer choices are forms of nonverbal communication.
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Max is preparing a contract between his company and one in Mexico. What
should he do when citing numbers in the contract?
Select one:

1.
Use the metric system.

2.
Use American currency figures.

3.
Write all months as figures rather than as words.

4.
Avoid using any figures in the contract.
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Which of the following is not an example of a soft skill?

Select one:

1.
Communicating effectively

2.
Tabulating statistical information

3.
Solving problems

4.
Making ethical decisions
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Many of us are poor listeners because

Select one:

1.
the brain can process information at least three times as fast as people talk.

2.
we tend to "tune out" speakers whose ideas run counter to our own.
3.
we would rather talk than listen.

4.
All answer choices are correct.
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When selecting a communication channel, you should follow two tips: use richer
media for persuasive or personal communications, and
Select one:

1.
use the richest media available.

2.
select the cheapest channel to reduce costs.

3.
never use digital media such as instant or text messaging on the job.

4.
consider what media is the easiest for you to use.
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Question text

Adapting your message to the audience involves

Select one:

1.
thinking of the right words and tone to use in your message.

2.
rewriting your message several times to ensure it is clear.

3.
selecting the best research to incorporate within the message.

4.
conducting a thorough audience analysis.
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A communication channel
Select one:

1.
is anything that interrupts the transmission of a message.

2.
should be selected before idea formation.

3.
includes only digital means for transmitting messages.

4.
is the medium over which the message travels.
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Feedback
Select one:

1.
includes only those verbal responses from the receiver.

2.
is not an important part of the communication process.

3.
is the process of converting an idea that will convey meaning.

4.
includes both the verbal and nonverbal responses from the receiver.
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Which of the following sentences demonstrates effective business writing?

Select one:

1.
Hey, Bob. Ur proposal is rad!
2.
Your proposal demonstrates how our call center can better meet the needs of our
customers.

3.
FYI, i liked your proposal :).

4.
Congrats on the proposal. You rock!
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In the final phase of the writing process, check the message for clarity and
readability, proofread for errors, and
Select one:

1.
evaluate for effectiveness.

2.
assess the cost of the selected delivery channel.

3.
solve the problem.

4.
forward the document to the publishing department.
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Which of the following is most acceptable for business writing?

Select one:

1.
Please think about the new insurance option.

2.
Caltrek experienced a change in profits during the last fiscal year.

3.
Retailers can expect to pay higher amounts for their goods and services.

4.
Sheila will examine the job proposal carefully.
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Business writing should be economical. In this context economical can best be

defined as
Select one:

1.
presenting ideas clearly and concisely.

2.
concentrating on the receiver's perspective instead of your own.
3.
solving problems and conveying information.

4.
getting your audience to believe and accept your message.

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Experts say that writers should spend the most time in the ____ stage of the
writing process.
Select one:

1.
prewriting

2.
drafting

3.
revising

4.
thinking
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The first phase of the writing process involves analyzing the audience and your
purpose for writing, anticipating your audience's reaction to your message, and
Select one:

1.
investigating background information.

2.
composing your message.

3.
adapting your message to the audience.

4.
looking for previous company documents on the topic.
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Courteous business messages

Select one:

1.
avoid using words that sound demanding or preachy.

2.
often turn demands into rhetorical questions.

3.
avoid hostility or anger.

4.
All answer choices are correct.
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One technique that improves business writing is the use of empathy. Empathy
refers to
Select one:

1.
using inclusive language to eliminate bias.

2.
putting yourself in the receiver's shoes to adapt the message to the receiver's needs.

3.
appealing to the audience by using a sender focus.

4.
formatting documents to meet business standards.
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The most successful workplace teams

Select one:
1.
agree on a purpose and procedures.

2.
are homogeneous.

3.
avoid conflict.

4.
work independently.
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Which of the following statements about workplace teams is most accurate?

Select one:

1.
Teams tend to respond more slowly to competition or problem solving.

2.
Because conflict often results, teams tend to have decreased productivity.

3.
Team members who are involved in the decision-making process show less resistance
to change.

4.
Individuals tend to make better decisions than teams.
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Which of the following would probably best help a group achieve its goal?
Select one:

1.
Competition

2.
Individual leadership

3.
Emphasis on individualism

4.
Active listening skills
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What is the ideal number of participants for most groups?

Select one:

1.
Two

2.
Four to five
3.
Ten

4.
There is no "ideal" number; more is always better.
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Which statement about professionalism is most accurate?

Select one:

1.
Professionalism refers to those behaviors exhibited only to customers.

2.
Professionalism describes desirable workplace behavior.

3.
Professionalism emphasizes hard skills or technical knowledge desired by employers.

4.
Professionalism is important only in large companies.
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Which of the following statements about workplace criticism is most accurate?
Select one:

1.
When receiving criticism, individuals should focus on their feelings rather than on the
content of the criticism.

2.
Most individuals like to give and receive criticism.

3.
Giving and receiving criticism is a normal occurrence in the business world.

4.
In today's workplace, only managers must give criticism.
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Which of the following statements about professionalism is most accurate?

Select one:

1.
Demonstrating etiquette is important in the office and online.

2.
No correlation exists between professional behavior and workplace success.

3.
Employees must demonstrate professional behavior only when communicating face-to-
face with others.

4.
Professionalism is important for employees in only Fortune 500 companies.
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Which of the following would have a negative impact on a group?

Select one:

1.
Encouraging members to partcipate

2.
Setting rules and abiding by them

3.
Analyzing tasks and defining problems

4.
Failing to stay on task
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Which of the following is the best advice to follow when receiving telephone calls
for others?
Select one:
1.
Identify your colleague's whereabouts if you are answering his or her phone.

2.
Guarantee the caller that your colleague will return the call within a few hours.

3.
Verify telephone numbers and spelling of names when taking messages.

4.
Find your coworker immediately and report that he or she has an incoming call.
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What term describes groups of people who collaborate with one another to
accomplish a shared task across space, time, and organizational boundaries
using technology?
Select one:

1.
Blogs

2.
Virtual teams

3.
Team players

4.
Social networking
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Companies use virtual meetings to

Select one:

1.
save travel costs.

2.
reduce employee fatigue.

3.
connect dispersed participants.

4.
All answer choices provide reasons companies use virtual meetings.
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Leticia has called a client and received his voice mail. What is the best advice you
can give Leticia for leaving a message?
Select one:

1.
Hang up and call back later; her client won't want to be bothered with having to listen
to a message.
2.
Speak as quickly as possible to make her message more concise.

3.
Smile when leaving her message to add warmth to her voice.

4.
Leave a complete message, including confidential details about the project Leticia is
working on, to make her message as useful as possible.
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To help you develop your personal network, you should do all of the following
except
Select one:

1.
develop a contact list of anyone who would be willing to talk with you about finding a
job.

2.
make contacts with people in person and online.

3.
follow up on referrals.

4.
use only online resources to help you connect with others.
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Which online source is used most for job searching and recruiting?
Select one:

1.
Twitter

2.
Monster

3.
CollegeGrad

4.
LinkedIn
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Which statement about open and hidden job markets is most accurate?
Select one:

1.
More jobs are secured through the open job market than through the hidden job
market.

2.
The open job market consists of jobs that are advertised or listed.
3.
Most job seekers start searching for jobs using the hidden job market.

4.
The hidden job market refers to those jobs that are filled through illegal or unethical
tactics.
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Most recruiters favor a

Select one:

1.
video résumé.

2.
functional résumé.

3.
chronological résumé.

4.
plain-text résumé.

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Because job competition is stiff, you must have a customized résumé. Having a
customized résumé means that you
Select one:

1.
prepare a special résumé for every position you want.

2.
add pictures, color, and other graphics on the résumé.

3.
hire a professional résumé preparation company to review and refine your basic
résumé and then "dress it up."

4.
include your personal information such as height, weight, and ethnicity.
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Which of these is the best statement to present a job candidate's information in

the body of a cover message?
Select one:

1.
I am a qualified and fully licensed pediatric nurse.

2.
Your posting description closely matches my experiences assisting dysfunctional
families in crisis, and recently I've taken seminars in family dynamics to develop the
additional skills that your ad indicates are essential.

3.
You need a licensed, registered nurse, and I meet those qualifications.
4.
Having graduated summa cum laude from Southwest College, I am well-prepared and
eager to apply my knowledge in nursing.
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In the body of a cover message, you should

Select one:

1.
repeat the information presented on your résumé.

2.
explain why you need a job.

3.
emphasize writer benefits because hiring officers want to know what appeals to you
about this particular company.

4.
demonstrate your qualifications and show how they fit the targeted job.
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Opinions on the use of a career objective are mixed. Which of the following is
the best reason for candidates to add a career objective to their résumés?
Select one:

1.
An objective shows flexibility and indicates that a candidate is adaptable and willing to
change to suit the employer's needs.

2.
The primary goal of an objective is to make the recruiter's life easier by quickly
classifying the résumé, which means the applicant is more likely to be hired.

3.
An objective can rapidly disqualify a candidate if the stated objective does not match a
company's job description.

4.
An objective can tell the prospective employer that this candidate is sure about what he
or she wants to do.
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All of the following are ways you can develop a personal brand except
Select one:

1.
preparing a brief speech that describes who you are and what problems your skills can
solve.

2.
creating an individual tagline that separates you from other candidates.

3.
distributing business cards whenever you have an opportunity.

4.
creating an attractive résumé.
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Which of the following is the best career objective for a résumé?

Select one:

1.
An entry-level position in the marketing area with a possibility of promotion

2.
A challenging job at an organization that raises the bar in data security

3.
Serving as a team player in a company where independent thinking is a top priority

4.
An accounting position in which 10 years' experience and a license as a CPA will allow
me to assist your company with payroll, employee benefits, and governmental tax and
records reporting
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A large part of your job-search strategy should be deciding what makes you
special and desirable in the job market. This introspective process is called
Select one:

1.
networking.

2.
personal branding.

3.
desired workplace behavior.

4.
cognitive reflection.
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When creating the main heading of your résumé,

Select one:

1.
place your name on the first line.

2.
include your current work e-mail address so that you can check your messages
frequently.

3.
include your home and cell phone numbers, along with the phone numbers of any
family members who might take messages for you.
4.
incorporate a catchy e-mail address such as hotmama@gmail.com.
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Which of these is the most effective response to the question, What do you think
is your greatest weakness?
Select one:

1.
Some people complain that I'm a workaholic with nearly too much passion for this field.

2.
To tell the truth, I become frustrated with lazy coworkers who don't pull their own
weight.

3.
My typing speed isn't as fast as I would like, but this position doesn't require me to use
the computer.

4.
I've worked hard to eliminate every weakness, and I am confident you will find me the
perfect employee for this position.
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Which of the following statements about online interviews is most accurate?

Select one:

1.
Very few of today's companies conduct online interviews.

2.
Online interviews save job applicants and companies time and money.

3.
Individuals who participate in online interviews need not be concerned about their
appearance, eye contact, and nonverbal behaviors.

4.
Companies conduct online interviews only when they must interview candidates who
reside in other countries.
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If the interviewer begins a question with Tell me about a time when..., you
should
Select one:

1.
recognize that this is a trick question and tactfully refuse to answer.

2.
politely explain that you have never experienced such a situation.

3.
make up any answer and wish that you had been better prepared.
4.
describe a situation or task, tell what action you took, and emphasize a positive result.
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When writing a resignation letter to your employer, you should

Select one or more:

1.
allow more than the standard two-week notice if you have a high or responsible
position within the company.

2.
offer thanks and end with a forward-looking statement.

3.
remind the employer of your contributions.

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Which of the following is the best advice when answering interview questions?
Select one:

1.
Focus your answers on your strengths, but reveal a weakness or two to show that you
are not perfect.

2.
Use the interviewer's name and title each time you answer a question to show respect.

3.
To be concise, answer questions with a simple yes or no whenever possible.

4.
Aim answers at the key characteristics needed, such as expertise, motivation, and a
pleasant personality.
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If an interviewer says Why do you want to work for us?, you should
Select one:

1.
briefly summarize problems at your current job that require you to change employers.

2.
show what you know about the interviewer's company and how your goals match the
company and its culture.

3.
explain that as a recent graduate you want to work for any company needing a person
with your skills and background.

4.
tell the truth about your reasons for seeking this job; for example, you are unemployed,
you need more pay or better benefits, or you just graduated.
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Which of the following statements most accurately describes a sequential

interview?
Select one:

1.
You must be totally committed to the job and the company to participate in a
sequential interview, which often takes weeks or even months to complete.

2.
You can assume that later interviewers know what was said in a previous interview
because sequential interviews are designed to save time.

3.
As sequential interviews progress, interviews become more in-depth, which means that
you need to know even more about the company.

4.
As an applicant, you should never repeat yourself because each interviewer will brief
the other interviewers, making it unnecessary for you to answer the same questions.
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When you enter the office for an interview,

Select one:

1.
greet the interviewer confidently, and wait for him or her to initiate a handshake.

2.
avoid direct eye contact so that you do not make others feel uncomfortable.

3.
introduce yourself to the receptionist, and wait to be invited to sit.

4.
immediately open your briefcase to sort through your contents to locate copies of your
résumé.
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Which type of hiring/placement interview is the most common?

Select one:

1.
Sequential interview

2.
Online interview

3.
Panel interview

4.
One-on-one interview
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If an interviewer asks if you have any questions at the end of an interview, which
of the following is an inappropriate response?
Select one:

1.
May I have a tour of the facilities?

2.
When do you expect to make a decision?

3.
No, I have no questions right now; you have shared all the information I need.

4.
What are the major challenges for a person in this position?
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Which of the following is the best advice when traveling to and arriving at your
interview?
Select one:

1.
Limit grooming time because the more time you have, the more nervous you will get.
2.
If something unexpected happens causing you to be late, immediately call the
interviewer to explain what is happening.

3.
If you smoke on the way to the interview, brush your teeth or chew some gum when
you arrive and liberally apply perfume or cologne.

4.
Arrive at the interview 15 to 20 minutes early, and greet the receptionist promptly on
arrival.
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Which of the following statements about screening interviews is most accurate?

Select one:

1.
Screening interviews are conducted after hiring/placement interviews.

2.
Screening interviews are always conducted face-to-face.

3.
Most screening interviews are conducted during job fairs.

4.
Companies use screening interviews to save time and money.