IPC Fluorostar

GE OEC Medical Systems GmbH
102334
IPC Troubleshooting Guide

GE OEC Fluorostar
Subject: IPC 1500/2100/2200
DOC-Name: DOC1992394 Revision Number: 1
Affected Part(s): IPC 1500/2100/2200 Date: May 22, 2017
Source Revision Note: Initial Release

(ECO or iTrak):
Dear Partner,
This troubleshooting guide aims at helping you find IPC errors quickly. Some of the following information contain content
that can also be found in PSDB (Problem Solution DataBase) and/or OnBase.
Please help us improve this troubleshooting guide by notifying us about problems you may notice (write to
wendelsteinsupportL4@ge.com)
The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL ELECTRIC
COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is strictly prohibited
without the express written consent of General Electric Company or subsidiary thereof.
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1. Boot-up problems
UI counts down to zero, but nothing Check fans. No IPC-fans Check IPC-power supply-
happens (systems lower than S/N active? No LEDs active on power cable.
10,000). For system higher than S/N Carrier Board (see chapter If defective, replace IPC-
10k nothing happens, monitor A dark. 1.1) power supply-power cable.
If cable is OK:
• And applied
voltage is OK,
Power OK replace IPC-Power
Supply
• But applied voltage
is wrong, check
IPC does not complete Main Power Supply
boot procedure?
Possible connection problems Check COM1/COM2 cables. Replace cable if defective

Cable defective?
Cables are OK
Hard drive or file system may be

defective. Look up Boot Screen.
Do a “Restore operating
system only”, if problem
persists do “Restore
For system, lower than S/N 10k, Linux desktop or stopped
complete hard disk” (WADI)
pressing the GE logo is used to Linux boot screen appears?
look up the Boot screen.
HDD LED is permanently
For system, higher than S/N 10k, Problem persists
active?
pressing the GE logo is replaced
by pressing the PI, DICOM and Change hard drive
Lift Up hardkeys simultaneously
HDD LED is permanently off? Check BIOS, set to default
For system, with a S/N such as settings. (see SM)
‘FCDPx16120002’, pressing the
GE logo is replaced by pressing HDD not visible
CTRL+ALT+F1 simultaneously
Check HDD cabling, replace

if defective
Problem persists
Change hard drive
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System boots several times (for Do a “Restore operating

example: boots up and reboots system only”, if problem
after ~4 min) persists do “Restore
Progress bar on monitor appears, system only”, if problem
but does not complete (only for File system damaged?
systems higher than 10k) complete hard disk” (WADI)
System boots slowly. Hard disk too full? Delete some data records
System still boots slowly
HDD and Software are not

root cause Do a “Restore operating
system only”, if problem
RAM OK? Check BIOS; Is System If System Memory differs,

memory shown with 8GB replace Carrier Board.
DDR3?
Check HDD cabling and system only”, if problem
System shows “HDD corrupt”
connections, if defective persists do “Restore
replace cable. complete hard disk” (WADI)
Problem persists
Change hard drive
System does not completely boot up Check Power-cable of Connect properly or replace cable
and shuts down. B395. LED glowing? if defective.
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1.1 Internal Carrier Board (IPC Motherboard) LEDs
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2. Specific Errors
2.1 IPC 1500
Camera Error is displayed or system Frame grabber OK? Check log file for frame grabber init
has (intermittent) boot problems error.
Check frame grabber cables. If
defective, replace.
Unplug frame grabber card, clean
Frame grabber card OK connector, replug. If defective,
replace Frame grabber
Check cable between B335 and

Connection problem? camera.
Cables OK? Check SATA cable between
motherboard and hard drive.
Check Power cable between B395
and IPC. If defective, replace
Cables OK
Cables OK
Check video cable between camera
and IPC. Connect properly or if
defective -> replace.
-> only for 1k systems: Check

connection between frame grabber
and gigalink receiver (“silver box”
on back of IPC). Also check gigalink
receiver itself.
B455 OK? Check 24V on fuse F3. If fuse

defective, replace
B455 OK Fuse OK
Replace B455
Camera problem?
Replace camera
Camera OK
IPC problem? Replace IPC
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M2 Mode Error is displayed on the Frame grabber OK? Check log file for frame grabber init
User Interface error.
Check frame grabber cables. If
defective, replace.
Unplug frame grabber card, clean
connector, replug. If defective,
replace.
Frame grabber card OK
Network settings problem? Hostname not entered in

the network settings in Enter hostname (for example:
Fluorostar)
the Setup menu?
Hostname OK
Check cable between B380 (B766

Connection problem?
for systems with a S/N higher than
Cables OK?
10,000) and IPC. Connect properly
or, if defective, replace
Connections OK
Check COM port on B380 (B766 for

COM port problem? systems with a S/N higher than
COM ports OK? 10,000). Use special test cable (for
B380 only). Replace board if
defective.
COM port OK
Check COM port on IPC. Replace

Carrier Board if defective
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2.1.1 Unplanned System Shutdown Issues

System starts properly, after first X- Check internal Framegrabber
ray exposure, system shuts down cables if good connected or defect?
immediately (see pictures)
Cable OK
Replace Framegrabber
Power-Cable
Framegrabber cables
PCI Express
(IPC Power supply) (PCIE Adapter)
2.1.2 Alarm Sounds
IPC alarm sounds Graphic card defective? Unplug the graphic card to see if it
is defective. If alarm goes out
replace graphic card.
Graphic card OK
Frame grabber OK? Unplug frame grabber Replace frame grabber.

card. IPC boots?
Frame grabber OK
RAM OK? Check BIOS; Is System

memory shown with 8GB If System Memory differs, replace
DDR3? Carrier Board.
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2.1.3 Image Issues B395
Bad or no image after Part-Replacement (IPC1500/B395):

• review the connections to B395
• PAL/NTSC-Jumper Setting correct? (see green box)
• Analog/Digital Setting correct (See orange box)
SN lower 10.000: Jumper is not installed (2nd Ed)

SN higher 10.000: Jumper is installed (3rd Ed)
After X-ray exposure, system shows Check log file for frame grabber init
‘uniform grey image’; No error Frame grabber OK?
error. If defective, replace
message displayed.
Frame grabber OK
Check BNC-/video-cable between

BNC-Cable OK? camera and Frame grabber,
replace if defective
BNC-Cable OK
Maybe Camera related?
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2.2 IPC 2100
2.2.1 Restore Issue

! Be sure to choose the correct Image!
For IPC 2100:
After restoring Image, Camera

Proper check of SN- > without A? If Yes,
is not found, Several Board
wrong image was restored. ‘Restore
errors and ‘COM1 Error’
complete hard disk’ <-> Serial without ‘A’
appear.
2.3 IPC 2200
2.3.1 Restore Image

! Be sure to choose the correct Image!
For IPC 2200:
After restoring Image, System is

not running correctly, Proper check of SN- > with A? If Yes,
B768 is not found and written wrong image was restored. ‘Restore
Text is replaced by ‘@@@’. complete hard disk’ <-> Serial with ‘A’
Watchdog is not reacting.
More help
If you have not found help in this Troubleshooting Guide, you may also have a look at:
• PSDB
http://psdb2.health.ge.com/knowledgecentral (internal)
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http://psdb2.gehealthcare.com/knowledgecentral (external)
• OnBase
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GE OEC Medical Systems GmbH

IPC Troubleshooting Guide

DOC-Name: DOC1992394 Revision Number: 1

Affected Part(s): IPC 1500/2100/2200 Date: May 22, 2017

Source Revision Note: Initial Release

Possible connection problems Check COM1/COM2 cables. Replace cable if defective

Hard drive or file system may be

Check HDD cabling, replace

Change hard drive

System boots several times (for Do a “Restore operating

System still boots slowly

HDD and Software are not

RAM OK? Check BIOS; Is System If System Memory differs,

Change hard drive

1.1 Internal Carrier Board (IPC Motherboard) LEDs

Check cable between B335 and

-> only for 1k systems: Check

B455 OK? Check 24V on fuse F3. If fuse

IPC problem? Replace IPC

Network settings problem? Hostname not entered in

Check cable between B380 (B766

Check COM port on B380 (B766 for

Check COM port on IPC. Replace

2.1.1 Unplanned System Shutdown Issues

2.1.2 Alarm Sounds

Frame grabber OK? Unplug frame grabber Replace frame grabber.

RAM OK? Check BIOS; Is System

2.1.3 Image Issues B395

Bad or no image after Part-Replacement (IPC1500/B395):

SN lower 10.000: Jumper is not installed (2nd Ed)

Check BNC-/video-cable between

Maybe Camera related?

2.2 IPC 2100

2.2.1 Restore Issue

For IPC 2100:

After restoring Image, Camera

2.3 IPC 2200

2.3.1 Restore Image

For IPC 2200:

After restoring Image, System is

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