GE OEC Medical Systems GmbH

Fluorostar_IPC_Troubleshooting_Guide.docx

IPC Troubleshooting Guide

GE OEC Fluorostar
Subject: IPC

DOC-Name: DOC1402411 Revision Number: 3

Affected Part(s): IPC Date: October 3, 2013

Source DCW Revision Note: Additional images

(ECO or iTrak): implemented

Dear Partner,
This troubleshooting guide aims at helping you find IPC errors quickly. Some of the following information contains
content that can also be found in PSDB (Problem Solution DataBase):
http://psdb2.health.ge.com/knowledgecentral (internal)
http://psdb2.gehealthcare.com/knowledgecentral (external)
Please help us improve this troubleshooting guide by notifying us about problems you may notice (write to
wendelsteinsupportL4@ge.com)

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

1. Boot-up problems

UI counts down to zero, but nothing Check fans. No fans active?

happens (systems lower than S/N No LEDs active? Replace power supply unit
10,000). For system higher than S/N
10k nothing happens, monitor A dark. Power LED active? Check fuse F5, internal
power supply, power
cable. Replace if defective
Power OK

Possible connection problems Check COM1/COM2 cables.

Cable defective? Replace cable

Cables are OK Press GE logo* on UI. Linux

desktop or stopped Linux Use WADI tool to update
boot screen appears in image
Hard drive or file system may be written letters?
defective. Problem persists
HDD LED is permanently
active on external or
internal PC Guard? Change hard drive
HDD LED is permanently off
on external or internal PC
Maybe IPC related problem Guard? Check BIOS. Correct if
altered

Problem persists

Change hard drive

Press GE logo* on UI. User

interface is blurred, shows
stripes?
Change BIOS battery

Check and possibly correct

(reload) BIOS settings after
* For system higher than S/N 10k, consulting the PSDB
pressing the GE logo is replaced by
pressing the PI, DICOM and Lift Up
hardkeys simultaneously

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

System boots several times (systems IPC does not complete Check connection and condition
with E or F image with external PC boot procedure? of 25 pole parallel cable, replace if
guard), for LEDs see chapter 1.1. necessary
External PC guard LEDs
25 pole cable OK

Check connection and condition

power cable to PC guard

Power cable OK

Check BIOS settings, especially

parallel port settings, correct if
necessary

BIOS OK

Check PC guard itself, replace if

necessary

Progress bar on monitor appears, File system damaged? Use WADI tool to replace file
but does not complete (only for system
systems higher than 10k)

System boots slowly.

Hard disk too full? Delete some data records

System still boots slowly

Use WADI tool to replace file

system

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

1.1 External PC guard LEDs

D1: power LED, must light bright, otherwise only parallel port is connected
2

D2 Software reset, lights red when PC guard activates software reset

3

D3 Data from parallel port

D10 D9 D8 D7 D6 D5 D4 D3
X 0 0 0 0 0 0 0
X X 0 0 0 0 0 0
X X X 0 0 0 0 0
X X X X 0 0 0 B
X X X X X 0 0 B
X X X X X X 0 B
X X X X 0 0 0 0
0 = LED off, X= LED on, B = flashing

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

Meaning of LEDs:

LED Bit Nr. No in Logfile Description

D10 0 6 Checkpoint 1: Check hard drive (checkroot)
D9 1 7 Checkpoint 2: Check hard drive (checkfs)
D8 2 8 Checkpoint 3: Mount partitions
D7 3 9 Checkpoint 4: IPC1000 starts software for checking parallel port
inputs
D6 4 10 Checkpoint 5: Set local settings
D5 5 11 Checkpoint 6: Start X-server (graphic desktop)
D4 6 - Flashing during data transfer
D3 7 - Flashes if checkpoint 4 is successfully reached

D16: Hardware Reset, lights red when PC guard activates a hardware reset

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

2. Specific errors

Error #25 II Camera Error is
displayed or system has
(intermittent) boot problems
Frame grabber card OK
Frame grabber OK? Check log file for frame grabber
init error. Unplug frame grabber
card, clean connector, replug. If
defective, replace

Connection problem? Check cable between B335 and

Cables OK? camera. Check SATA cable
between motherboard and hard
drive. If defective, replace

Cables OK

Check video cable between

camera and IPC. Connect properly
Cables OK or, if defective, replace.

-> only for 1k systems: Check

connection between frame
grabber and gigalink receiver
(“silver box” on back of IPC).

Power supply problem?

B455 OK? Check 24V on fuse F3. If fuse
defective, replace

Fuse OK
Power supply OK
Replace B455.

Camera problem?
Replace camera

Camera OK

IPC problem?
Replace IPC

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
6
 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

M2 Mode Error is displayed on the Frame grabber OK? Check log file for frame grabber
User Interface init error. Unplug frame grabber
card, clean connector, replug. If
defective, replace
Frame grabber card OK

Network settings problem? Hostname not entered

Enter hostname (for example
in the network settings
Fluorostar)
in the Setup menu?

Hostname OK

Connection problem?
Check cable between B380 (B766
Cables OK?
for systems with a S/N higher
than 10,000) and IPC. Connect
properly or, if defective, replace

Cable OK
Connections OK
-> only for systems with an
external PC guard: Check cables
and external PC guard. Connect
properly or, if defective, replace

COM port problem?

Check COM port on B380 (B766
COM ports OK?
for systems with a S/N higher
than 10,000). Use special test
cable (for B380 only). Replace
board if defective.

COM port OK

Check COM port on IPC. Replace

IPC if defective

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
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 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

3. IPC stuck

IPC stuck after battery replacement Display is dark after Follow the instructions of
Technical Bulletin 09TB003
booting?

BIOS checksum error is shown

Move jumper JP5 from pin 1/2 to
Image G IPC 2/3 on the mainboard
CMOS needs to be cleared
N/A (please report your
Other Image IPC
experience to PSDB)

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
8
 GE OEC Medical Systems GmbH
Fluorostar_IPC_Troubleshooting_Guide.docx

4. Alarm sounds
-> Image E, F, G: unplug one after
the other to see if one of them is
IPC alarm sounds Graphic card defective? defective. If alarm goes out,
replace IPC.

-> Image H, I: unplug one after the

other to see if one of them is
Grahic card OK defective. If alarm goes out
replace graphic card.

Frame grabber OK? Unplug frame grabber

Replace frame grabber.
card. IPC boots?

Frame grabber OK

Exchange RAM for H

RAM OK? image (if 2 modules are
available [1k systems], Replace RAM.
unplug one after the
other). IPC boots?
IPC lower than H image

Replace IPC.

5. More help
If you have not found help in this Troubleshooting Guide, you may also want to look at:

- 10TB005_User_Interface_Pixel_Disturbances
- 09TB005_Lost_Settings_during_Software_Update
- 09TB003_Battery_Change_rev2

Please also take a look at the PSDB:

http://psdb2.health.ge.com/knowledgecentral (internal)
http://psdb2.gehealthcare.com/knowledgecentral (external)

The information contained in this document is CONFIDENTIAL INFORMATION and IS INTENDED ONLY FOR THE USE OF EMPLOYEES OF GENERAL
ELECTRIC COMPANY, ITS SUBSIDIARIES, AFFILIATES OR DESIGNEES. Distribution or copying of this document by non-employees or non-designees is
strictly prohibited without the express written consent of General Electric Company or subsidiary thereof.
9