99% of our thoughts are unconcious

to minimize how much energy uses

180 cognituve bias and inooing

interrupt our biases, acknowledge them

making decisions based on favoritism is bias

have you

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Affinity bias, favoritism

Halo Bias, tendency about the person is good

Perception Bias, tendency to form stereotypes and assumptions and making it hard to
be objective

Confirmation Bias, seeking out evidence that confirms our justifications

how to prevent:
review available data
ask other to review
use standard evaluation system

Groupthink, when individuals try to fit in a group by agree with everything

delibrate behaviours. caused by our desire

take on the role of dissenter

avoid stating preference first
reserve time to evaluate
invite others to involved

how to prevent unconsious bias:

acknowledge
spreadity
resolve
hold

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NAVIGATE DIFFICULT CONVERSATION

Different Viewpoints

Factors:
di hp

Approach it with a goal and be respectful when it comes to discuss something like a
"culture'

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Implicit Assosiactions & Unconsiouss Bias

Bias, favorable and unfavorable prejudice (prejudgement)

Accept everyone has it then try understand

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Avoid Microaggressions

Alien in ur ownland
only making eye contact for certain sub
asking nickname

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Ground Rules For Culturally Sensitive Conversation

1. approach with open mind

2. avoid stereotypoes
3. have courages to be uncomfortable
4. acknowledge triggers

Focus On Impact Rather Than Intent

Commit To a dialogue rather Than Debate

Debate: Focus on winning

Combative
Defensice

Dialogue: exploring common ground

Collaborative
Acceptance

*Not all debate is bad

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Remember That words Matter

meaning of words can change

can bully and isolate

Preventive Actions:
People First Language
Remove Gender For Roles
Stop Using Lures

Platinum Rule
Treat People As They Want To be Treated

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TECHNIQUES FOR DIALOGUES AROUND DIVERSITY

Ally

Acts Learns Listen Yields

Try to learn by listen

Listen more than speak

Try summarize what you listen

Respond With Emphaty

-Listen without distractions
-Validate their feelings and experiences
-Offer Support

NO QUESTIONING RESPONS
NO CRITICAL RESPONSE
AVOID GIVING ADVICE UNLESS BEING ASKED

How To Ask Questions About Culturally Sensitive Topics

Avoid public setting

Ask About individual experience
Get permission
express interest

How To Share Feedback That You're offended

Setting up convo
Consider word choice
Schedule private time
Facts Feelings Future

Ways To Apologize
- acknowledge responsibility
-offer to repair the issue
-express regret
-explain what went wrong
-repent the problem
-request forgiveness

Avoid
-Defending yourself
-Used I
-Avoid But and If
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Equity and Equality

Equality
Justice for all kinds (Fairness)

Equity
treating people based on the needs for them to succeed
(Fairness based on conditions and situation needs/Special measures

How Equity Makes Organizations Stronger

Recognize power which can affect lack-equity

-Soliciting Input
-ask "who benefits?"
-Your "go-to" people
-educate leaders on history racism

EQUITY AND INCLUSION IN WORKPLACE

Equity fosters fairness,

Adjusting your thinking

-fairness isnt absolute
-think broadly about fair and equitable system
-be transparant

Social Justice Advances Equity

Care Initciative (Social Jusice)

------------------------------
ALLYSHIP JOURNEY

FROM ALLY TO ONE TO ALLY TO ALL

Why You Should Care About Allyship

Allies persuade
Allies advocate diversity
Allies have power to transform

Why?
Right thing to do
personal learning

Allyship Model
1. Ally to one
-focused on individual
-non inclusive behaviour seen as obstacle to overcome
2. Ally to some
-focus on group
-in groups
-see the indiv in the context of a group
-see yourself as the exception
3. Ally to all
-focused on everyone include ourself
-understand wer going to need allies ourselves
-seek to improvement

THE EMPHATY TRIANGLE

Be An Ally To Youself

Triangle
Ally
Affected
Source

Clean motivations
well-resourced
Systemic fix is necessary
mind the relationship towards the affected person and source

Be An Ally To The Affected Person

"Helping them as they would wish to be help"

Seek permission for permission or guidance

Does my initiative able to humiliate the subject

Be An Ally To The Source Of Noninclusive Behaviour

Why?

someday that person is gonna be you

Seperate behavior from the person

seperate intet from imoact
testtify the impact without accusing or pushing

Apply Empathy Triangle To Yourself

Ally "Did I have the proper motivations to act" "Am I informed enough to act"

Affected "Permission to act"

Noninclusive Behaviour "avoid treating them bad" "invite them to be your ally"

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CULTURAL COMMUNICATION AND INCLUSION

COMMUNICATING WITH CULTURAL AWARENESS

Overcoming Cultural Bias

-Dont assume sameness
-think before assume

The Ever-evolving Cultural Context

-Update insights about certain cultures
-communicate with formal language

UNDERSTANDING OTHER CULTURE

Being Attuned
Low context

High context

Collect Data, Observe people

Ex:
-Personal space
-Writing tone
-Physical touch
-Nonverbal animation

Navigating Language Differences

-Pay attention to local language enroll, adapt it,

-Observe tempo, pace, and use of silence
-Simplify your language
-Direct sentences

Understanding Time Orientation & Speaking Styles

polychronic many at once conversation

monochronic once at a time conversation

-overall work and life pace

-meeting starts and finishes
-consult with those with more experienced
-written communications
-presentations

ENGAGING OTHER CULTURE

Building Rapport Across Culture

- Do your homework (prepared)

- Understand context (gathering information)
- Drop the agenda (get-to-know-youmeeting) used open-ended question

Adapting To Another's Communication Style

Direct communicators
-say waht they mean
-speak with conviction
-share their own perspective

Indirect
-questions
-use maybe or possibly
-avoid offend others

Adjust formality and informality of language

Enhancing Cultural Acuity

The way collect information before we act

Step into other's shoes

-Gather Information and be curious

-have empathy for non-natice speakers, avoid speaking fast
-dont assume english is universal
-embrace discomfort, out of your comfort zone